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Dear Sir/Madam,
After we ate in Calamba, we went to Shake'ys Halang to eat ice cream but unfortunately the store was full. So we decided to go to Shakey's Maahas, Los Baños despite the long travel; not to mention the traffic.
We are celebrating my friend's 30th birthday together with her 3 kids.
Upon arrival, we ordered mushroom soup, garlic bread, banana split and marble brownie a la mode.
After waiting for our orders, banana split and marble brownie were finally served. But during the time we were giving our orders, I asked the staff whom we called to take our orders what is being given to a birthday celebrator since it's my friend's birthday. She told me that if you have a card free pizza but I told her right a way that our card was already expired. Then she said of something like bread in a plate. I thank her since I brought a candle where we can put it on top so that the birthday celebrator can blow the candle.
I approached her again to follow up our remaining orders i.e.; mushroom soup and garlic bread plus the gift/ freebies that she mention. But still no to avail.
I called the lady guard just to follow up our orders this time but she gave me a sign that can't leave the door. I called the other staff and finally, I was noticed and later on our orders were served although we are almost finished with our desserts.
To our dismay, the freebies or gift regardless of its amount/size/value was never served despite repetitions. If it was only an ordinary family day or after mass dinner it will not hurt our feelings but the birthday celebrator heard it from your staff but she just forgot it. Even my friend told me not to follow it up anymore.
I do not know her since she wan't wearing any pin or id bearing her name; not to mention that she was not also wearing at the upper left garment the required health certificate I.D. issued by the municipality of Los Baños.
After paying our bills, I can't help it but ask her name; Sheen May. I noticed then that she had a nameplate but her name was printed in small letters that I can barely clearly see since I am not wearing my eyeglass.
Thanks for spoiling our birthday celebration. Thus, a worth remembering experience again from Shakey's...
Norvin L. Tamisin
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