The complaint has been investigated and
resolved to the customer's satisfactionResolved Serengeti Catalog Sales — Shipping delays
resolved to the customer's satisfaction
I ordered an item from the Serengeti Holiday 2011 catalog. This order was placed on December 13, and I requested two-day shipping, realizing that I would pay extra. I was told the item was in stock so I agreed to the purchase, they billed my credit card, and I sat back awaiting this gift to arrive for my wife' Christmas present. When Christmas Eve rolled around, no item. I called and was told the item was shipped on the 21st (fully 8 days AFTER the order was placed), and that it would be here by "smart post" (shipped by Fed-Ex to a post office box) on the 29th (8 more days AFTER it was allegedly shipped, and 16 days after the order was placed although I had order 2 days shipping. I am still waiting. I will never again order anything from this outfit who obviously know nothing of customer service. I have asked for shipping charges to be refunded, to which they have agreed. We will see if that happens.