The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Selene Financelack of communication, fraud

Selene has got to be one of the most horrible mortgage companies out there. I have experienced what most of you have posted. To All: I did file a complaint with the BBB - It may not be much, and I know that I am a small fish in a big pond, but I will not just stand by and do nothing. I suggest maybe some of you that have had negative business dealings with them do the same.

Responses

  • Me
    me smith May 06, 2014

    I hope they read this... if they send some guy up to my property or porch, , They will find a 9MM between their eyes.. This is posted property with no trespassing signs.

    0 Votes
  • Wa
    WaCondo Mar 25, 2014

    My family had been fighting to keep two residences, renting one out and living in another out of state. thanks to a series of bad tenants we were financially struggling, but keeping the mortgage paid UNTIL...
    We received notice that our mortgage servicer had been changed to selene finance - on the very same day the payment was due. We immediately called selene finance, the new mortgage servicer, and explained since the check had gone out in the mail to the old mortgage servicer we had to wait for its return before we could pay them. They agreed verbally on the phone and claimed it would not be a problem since they cant charge late fees until 60 days after taking over the mortgage. This statement was true legally (they cant charge late fees as per the law) but not true of their procedures- They immediately started charging us fees almost daily, late fees, contact fees, property inspection fees, etc, etc, etc.
    They started their relation with us with at LIE (about their procedures) and proceeded to do everything in their power to prevent ease of communication (only one person, who was never available, was allowed to talk to us about our account, and that person changed without notice at least twice). And they proceeded to immediately ding our credit reports, begin harassing collection methods, etc.
    When it was finally too much for us we tried to sell the condo, they delayed in every possible way dealing with the real estate agents and refused two offers on the property.
    We finally had enough of the headache and tried to offer them a deed-in-lieu settlement. They refused saying that we had to jump through their financial paperwork hoops- legally untrue. So here we sit, every day loosing the good credit we spent years building up, waiting for them to finally foreclose on what used to be our property.
    Why did they lie to us? Why are they not taking the property? I have discovered that they get paid for every non-performing (non-paid) mortgage in their portfolio with mortgage insurance, and fees that they sell to credit collection agencies. Then when the mortgage insurance and credit collection agencies income runs out, they sell the mortgage to a new company to foreclose on or not - for pennies on the dollar of actual principal due on the mortgage- Thats why they wont short sell, or negotiate a deed in lieu or in any way be reasonable with any home owner.
    Their behavior is (mostly) legal but bordering on the illegal and definitely immoral. They are liars and con artists every single person working their- or at least they knowingly work for a company whose main income is lies and con-artistry. And oh, how artfully they scrape just barely over the line into illegal acts that get them the biggest returns...Far bigger than the fines they might be hit with.


    This report was posted on [redacted] on 03/25/2014 08:12 AM

    0 Votes
  • Ba
    bayuchica May 12, 2013
    This comment was posted by
    a verified customer
    Verified customer

    First, move up your due date (a mental note, really) on your mortgage payment to allow for room for emergencies & such.

    But, do better than the BBB (Selene isn't a BBB accredited company anyway) - Contact your local Attorney's General Office, the Federal Trade Commission & contact the Attorney Generals office where Selene Finance is located. Thirdly, it never hurts to speak with an attorney if it ever gets to that point. Educate yourselves as thoroughly as possible. Selene Finance, is a strange run company. It is believed they are a cracker jack company trying to make it in the mortgage industry. Their customer service is awful & they will hound you horribly if you do not pay your mortgage.

    Bottom line, don't give them a reason to make life miserable on you. By bumping up your mortgage due date, mentally & physically, you will save yourselve a lot of heart ache.

    If you do not pay your mortgage with Selene, they will send out a privately hired vendor (inspector/spy) to inspect your property. Know your rights. These thugs will try to tell you they need to access the interior of your home along with walk around & inspect the property. You do NOT have to let them in nor allow them on your property. In fact, you can, by law, ask them to leave your property & never return on the premisses. Talk to your local county police department as laws may vary slightly state to state. But... even though, after asked to leave, they will sit on the roadway, take photos of your property & even go as far as to sitting down the road to see if they is activity at the residence (they will also attempt to sneak around on your property which is illegal. Basically - Selene Finance actually hopes you vacate your property because they then can take ownership of it, change the locks & claim it was abandoned. What ever you do, do not give them this opportunity. Rent your place out if you can not afford it! Do not just leave it unoccupied!

    Lastly.. pay your mortgage. If you just are not able to afford it, time to consider selling is truly in your best interest. Hardships are awful & some just can't find a way out of them. There are options, but the willingness to excerise those options will make or break your future as a home owner.

    BEST OF LUCK to all that are with Selene Finance. We are no longer with them, THANK GAWD!!! We refinanced with another company & we're sorry we didn't do so a long time ago!

    This company, SELENE FINANCE, deserves a Federal level investigation into every single one of the mortgages they hold! They are committing fraud & it's just a matter of time! Hang in there in there folks :)

    0 Votes
  • Lo
    LowSpeedHighDrag Feb 07, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I just filed with the BBB regarding Selene. Our loan was sold from Flagstar to Selene, and now we get harassing phone calls if our payment is not received by the first of the month, even though it is not delinquent until after the 15th of the month. They have been calling my wife at her work too. Take the time to file with the BBB if you can. The BBB can't technically "do" anything to them, but it may be enough to hurt their business by informing Selene's potential victims. We had no choice, our loan was sold to them without any say in the matter. Rise up, and good luck!

    1 Votes

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