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Sears Outlet Onlinege ss wall oven

1
T Aug 07, 2018

Purchased the product in late April 2018. It was delivered 3rd week of May 2018. When I installed the product the oven door would not open. I followed troubleshooting suggestions and contacted service when they did not work. I was informed to contact GE service. I had to wait until June 9th for GE service to come out and inform me the oven is not fixable. I contacted Sears outlet online customer service on June 9, 2018. I was assured i would get a refund and they would schedule for a pick up of the broken oven. Here we are August 7, 2018 and I have had 2 months of a run around. Everytime I email or phone customer service I am told my complaint has been escalated and someone will get back to me in 24-48 hours. Apparently for Sears that means over 60 days. I am moving from my home the 20th of this month and have no idea what I am going to do if this oven is still here. Also I have not received any type of refund!!

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