SCS3 x seater and 2 x seat sofa

T Nov 14, 2018
This review was posted by
a verified customer
Verified customer

I purchased my sofas from the metro centre branch I have waited some time for delivery . They arrived on 14th November 2018 the incorrect colour. I immediately called the shop and spoke to a rude lady who told me I got what I had ordered I was furious so I left work and drove to the shop I looked at the sofa that was still in the shop and looked at the colour chart which is brown but on the back the code said nickel a shop assistant came over and told me you have a black Friday offer on, on this sofa I replied I would like to see the manager . The manager whom was very nice looked at what I had ordered then looked at the swatch to discover that there was 2 swatches one brown and one grey with the same code on the back she apologised and said she will order the correct one which I have been told this will not be delivered until February as I got rid of my old sofa she said I could keep the one that was delivered until my new one arrives . I think that is the least you could do as I am having a 18th birthday with a lot of family coming to my house on the 25th December I feel very embarrassed about the sofa you have sent as I take pride in my home and like everything in my home to match and this grey sofa sticks out like a sore thumb . The sofa has been paid for so I believe I should be given the discount that is now being offered as some sort of compensation I just cant believe I have to have this for over the Christmas period I have a cream leather that I got rid off other wise I would of just kept that and waited I have been very stressed over the whole situation I would like this email passed on to your CEO Michael Knight thank you

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