Sanuk’s earns a 1.0-star rating from 1 reviews and 1 complaints, showing that the majority of footwear enthusiasts are dissatisfied with their comfortable shoes.
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Exchange process is a scam
Their shoes are comfortable, but their customer service is terrible. I don't know why they bother having customer support. They're unable to help with any order issues. They can't tell you anything beyond what you are able to look up in your own account.
Additionally, the order and return process is terrible. I tried to return one pair of shows and exchange 2 others. They failed to give me the proper label, so the exchanges weren't processed. When I contacted them to see why I haven't received any information about my exchanges, they seemed very confused about the entire issue and then told me I had to wait 10 days to check back and they'd see if they could give me my exchange then. We'll see what happens then, but I'm not at all confident I'm actually going to get my shoes.
1 Sanuk Complaint
Shoe sizing... No return on mail order if you cant get your foot into the shoe.
Everything was great, until I tried the shoe on and realise it is not made for ppl with a high instep. Its not at all forgiving, my correct shoe size is 8 and I cant even get my foot in the shoe. They have offered a credit, however it is of no use as their shoe design is the issue not the product - it simply in made for ppl with a shallow instep. We have...
Read full review of SanukIs Sanuk Legit?
Sanuk earns a trustworthiness rating of 88%
Highly reliable. Use their services with confidence, yet trust but verify.
Sanuk.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sanuk.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Sanuk and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Sanuk.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Sanuk. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Sanuk complaint handling
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 25, 2025
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