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Santander Consumer USA review: customer service and loan modification

H
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6:17 pm EDT
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I purchased a vehicle in 2008 for 13, 000 and after 3 years of excellant payments history I fell into hard times and asked for a loan modification request. I submitted the paperwork and "they lost it 7 times" collectors kept calling. They finally called and then said we will put the two payments your behind on the end of the loan. And the loan modification department would then call me. They never did. The collectors call every day and I repeated tell them to transfer to me to someone that can help me and they say they cant. Now I am two months behind again because they refuse to modify the loan. All told if I satisfied the obligation I would pay a whopping 25, 000 for a 13, 000 loan. And we wonder why our credit is so crappy in this country. Ps they said they cant help my at all until the loan is in default. Is that really true? Best of luck to all who have to deal with these unscrupulous people. Acct # [protected]

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The complaint has been investigated and resolved to the customer’s satisfaction.

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B
May 18, 2011 3:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They are the worst. Good luck. I think hat we should just all stop paying this company and show them who is really the boss. What is wrong with our country when good people are treated like this and no one cares.

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700 complaints
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P.O Box 961245, Texas United States
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