Santa Barbara Tax Products Group (SBTPG)turbotax leander

E
This review was posted by
a verified customer
Verified customer

The IRS sent my refund to sbtpg on 4-5-16. I spoke with several people there who told me my money was sent to a closet account. They assured me the money was deposited and the bank accepted it on 4-5-16 at 7.22 am. They when so for as to give me a tracking number and sent me and email with all the information on my account. The refund was rejected by my back and sent back to them on 4-19-16. They did not call to let me know. I received a letter from turbo tax saying I owned them money for witch I called them. When I called them again to find out why turbo tax had not been pay, there answer was I must send proof of who I am. Sent proof only to be told it would take 7 business days for them to get it. I have reported them to the IRS and to the better business bureau, I used turbo tax for 6 years an never had a problem but I will no use them again.

Responses

  • Ed
    Edith Sobers Sealey Apr 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    The IRS sent my refund to sbtpg on 4-5-16. I spoke with several people there who told me my money was sent to a closet account. They assured me the money was deposited and the bank accepted it on 4-5-16 at 7.22 am. They when so for as to give me a tracking number and sent me and email with all the information on my account. The refund was rejected by my back and sent back to them on 4-19-16. They did not call to let me know. I received a letter from turbo tax saying I owned them money for witch I called them. When I called them again to find out why turbo tax had not been pay, there answer was I must send proof of who I am. Sent proof only to be told it would take 7 business days for them to get it. I have reported them to the IRS and to the better business bureau, I used turbo tax for 6 years an never had a problem but I will no use them again.
    Complaint comments Comments (0) Complaint country United States Complaint category Business & Finances

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.