Samsung
Reviews and Complaints

To,
Samsung india ltd 14 nov 16
Waiver of charges for repair of samsung handset model no a800f
Imei no [protected]. job no [protected]
1. above mentioned mobile handset belongs to me and was purchased from an autorised samsung dealer. as per records the handset is still under warranty. presently from 09 nov 16, the handset is under repair by samsung service centre shillong, meghalaya.

2. it is unfortunate that the handset from the day of purchase has been troubling me and facing technical issues. I had been regularly calling customer care for same. a record can be found out by following numbers [protected], [protected]. the technical team also advised me to download technical help support so that I can be guided on line. irrespective little solution I got, I continued to use my handset since I thought let me see as there is enough product support and warranty by the company.

3. aforesaid in the month of july this year the display i. e. hd screen of handset was not functional. I took the handset to samsung service centre shillong for repairs. after repairs they observed that I have not tampered the handset and it is not any issue of mis handling or negligence by me. I assure you that I keep my handset with utmost care and guidelines issued by your company. subsequently the set was repaired free of cost since it was under warranty.in fact this needs analysis by the company that why such a high end handset should become non operative within a span of 8 months of usage.

4. nonetheless in nov 16, my handset sim slot no 2 was not working and I took it again to samsung service centre shillong. it is astonishing that service centre tells me that I have to pay approx rs 10, 000 / - as repair charges since mother board requires change. if so is the case, I would like to know that are the handset a8 so fragile that by replacing sim in the sim slot the mother board get damaged. if so is the issue then quality of these handsets need analysis and review by samsung, due to manufacturing defects.

5. in view of above may I request management to intervene and instruct the service centre to repair my a8 model without any charges, as it is still under warranty and the reason for sim slot not working is not attributed to my negligence?
6. thanking you in anticipation.

Yours sincerely,
(pawan nagpal)
[protected]

First I admit that the phone was damaged because of me. I accidentally dropped my S6 Edge+ under the water for 5 seconds.Because of the design, I couldn't take the battery or anything out to dry. So I know there's no way I could revive my phone. So I sent down to Samsung with an expectation they would take a look and fix it for me. But no, they just sent the phone back without even communicating with me. The only word was "BER" beyond economic repair.
What upset me here are 2 things. First, they didn't offer an alternative solution (like explaining how much it will cost to fix, refurbished phone, etc.). They just sent the phone back.
Second, I'm a platinum level customer. Yes, which means I'm even above silver and gold status. I bought tons of their products, only 1 item I had sent for service Almost every year since the Galaxy s3, I bought at least 1 device from them. So after this experience, it makes me think why do I spend all of my money to buy this corporation's products, only to receive nothing back from them, not even an attempt to show that they care.

We are completely disappointed in our Samsung fridge and to top it off...their terrible customer service. We have been calling in to Home Depot and Samsung regarding issues with our fridge about a month after we bought it brand new from Home Depot. Now, almost a year later, we continue to have problems with it and the freezer handle broke which is one of the complaints we expressed from the beginning with the handle coming loose. It finally broke off and Samsung refuses to help us fix this issue but will actually charge us a significant amount of money to replace it. I find this unacceptable that this is not replaced under warranty and that this is called a cosmetic issue. I will be sure to go online today and post comments about this fridge on as many sites as I can to alert potential buyers as to what they might face purchasing a Samsung product. Before purchasing this fridge, I was under the impression that Samsung was a higher quality item but I can see that it is not.

Sir,
I, rjinder singh purchased an samsung led smart tv model no. Ua 40k5570, from samsung smart plaza, owned by harjit singh &co.Tarn-taran, punjab on 8th september 2016.At the time of explaining(Prior purchasing) about the features of this particular led tv of above mentioned model no.They mentioned about the pre loaded 150 (One hundred nd fifty)games, but after the purchase of the above product post installation, found no pre loaded games as they (Harjit singh & co)explained/claimed about the games feature.This was brought to the notice of installing team, who also called their office, but could not rectify/explain as what exsactly or where the problem lies, so promised to trouble shoot at the very next day.They never came back the next day. On inquiring with harjit singh & co, on my next visit they promised to call the service engineer and the person from the co. Who would come and demonstrate nd rectify the problem.Also they(Harjit singh & co.)told me that being this product an led smart tv when connected to an active network(Wifi), automatically updates the games and new games are loaded, but even after connecting to wifi network from first day on wards till date every efforts to have shown this feature on the screen is gone waste.The seller(Harjit singh & co.)is giving falls information about the product and selling this product on inappropriate information.These kind of wrong informations are going have advers effect on the co's image and certainly the word of mouth going to effect the reputation of such world fame co.Please look in to the matter to resolve this problem nd restrain such sellers from giving wrong infos for merely earning small amount of money.

I purchased the above model on 29/4/2015 for Rs 46600/-.This was with warranty of 1 year.
On 20th October 2016 TV stopped working .I called the technician from authorised centre. He visited on24/10/2016 and inspected the TV.He told me that the display has become defective and the same can not be repaired The cost of replacement is Rs 27000/-
If I have to spend Rs27000 for aTV which costed me 46600/- within a period of 1year 4 months it speaks for quality of product. Display is the heart of TV and should not fail in short period of 1year 4 months.It appears product is manufactured to meet just warranty terms
I feel the company should replace the display free of cost to me

I'm very disappointed with Samsung! Bought Samsung mobile phone and mine was defective, unfortunately I did not notice that earlier.
First of all I contacted the store and they said that it was manufacturers mistake and said that I need to contact Samsung directly. So I found their contact information and contacted Samsung representative. After I explained what happened they said that they have nothing to do with that and said that I need to speak with the store manager. They refused to help me even though I was a their loyal customer for many years now!

Did my upgrade on my contract beginning of September 2016. After 1 done my started to freeze without any reason. Took phone back to the dealer they sent it to a technician after r days the technician sent my phone back to dealer as according to him there are no problems. Got it again 1 day and it freezed agai took it back they srnt it agai to the technician. Report came bacm again eith no fault. That was after a week. I collected it again ftom dealer hope prlblem is sorted and again not even after a day it freezed again. Again back to dealer and same proces. I told the dealer exactly what hapoenend and they also sae it and toom a video clip yhe show the technician but without success. The next ti e the dealer took it to samsung in johanbesburg they had it for a week found the problem m fiixed it according to them and finally i received it back yoday the 24th of octber 2016 not only to my extreme disappoint ment i only had the phone for 1 hour and on 70% battery the phone freezed again after 7 week of only trouble and not eve using my NEW phone it still freezing. Please help me i need a phone urgently. Regards Sanel Honibal [protected]

Less than 1 year, ago, I bought a Samsung Smart TV, Note 5 and remote. All 3 broke before the year was up. I had to have the Power Supply replaced on the TV. (A power supply that should have lasted a lot longer than 6 months.) On the Smart phone (Note 5) I was without a phone for over 1 week because I had to send it in for repair and, at this moment, the remote is beginning to lag. Samsung used to make good products but, now, they make substandard products. I will never buy a Samsung product, again. From what I hear, Samsung is offering a gift card for, not near what was originally paid for the Note 7. It was their "faux-pas." They should give a full refund; those phones are expensive. Who do they think they are?

I bought a TV on 11 oct from west delhi dealer. the dealer made a messup by delivering wrong TV. I got this sorted out after couple of days. Then the replaced TV with an invoice of 38000 was given to me. after 4 days, it started showing display problems.

someone from the samsung customer care visited us and said your display needs to be changed. upon insisting that this is a new TV, how come this problem can come in 4 days. The person agreed to replace the TV.

after a week the TV got replaced but we got a shock that the invoice now had the value of 31000. upon requesting clarification, the center told us speak to the delivery person and the delivery person asked us to speak to the center.

On 26 sept i raised the concern to the samsung customer care and they promised that i will get a call back in 24 hours.

I made a followup on 29 sept, 6, 11, 15 and 19th oct. everytime i get an answer, i will receive a call back in 24 hours.

I was a samsung brand loyal. But to see this problem, i really feel cheated and fear to try any samsung product.

I have purchased this Samsung Galaxy note 7 and it burned! This phone is dangerous. There were no visible defects when I bought it, but then I saw a lot of jokes bout Note 7, but could not understand what was that all about.
Two days ago y phone burned! I wanted to charge it and then I felt that strange smell and all that happened.
First of all I contacted the store where I bought the device, they said that there was nothing they could do and that was manufacturers mistake. Then I contacted Samsung directly and demanded a refund, but they said that I need to get back to the store. No one ever helped me, I lost my money and my phone! So disappointed with Samsung!

Sir I brought New 2015 samsung Hard Disk 2 TB. First time i am using 5 aug 2016 after some data it is not working. I can request to refund the money, but cus care advice format hd and saving some data. After some time hd is not copying . Till date everytime formatting hd then only copy some MB data. I am requesting so maney times seller to refund the amount but no response.
order no -[protected].
Please slove teh matter and refund the amount.

I purchased samsung note 5 on may 10 2016. But it started giving me problem from day 1. I thought it was bacause i didnt get my phone updated. As i work i found time to take it to samsung customer care at paradise, secunderabad on 20th may. I told them about network problem and they updated my phone and told me if the problem persists get back to them. And the problem was still there and then i took my phone to samsung customer care immediately and they examined and told me that its motherboard is not working properly and it needs to get replaced that means my BRANNDD NEWW phone needed repair for which i didnt agree and i took my phone away and contacted samsung toll free number and i was contacted my ASHWATHI NAIR. She told me a sentence from the begining to end that they cannot get my phone replaced but just repair. I started complaining about the ddevice after 10 days as i had my deep trust in samsung company and i always thought it could be network problem or delay of updation. But i was told by customer care chief engineer that its mother board wasnt working. Why will i go for a brand new phone's repair when i bought it with soo much of good hopes.

ASHWATHI NAIR was initially trying to convince me in the beginning but later she stopped even to reply to mt mails. You can check what i have written to her. It was a polite request to her. But may be customer care in INDIA need a lot of training for good relationship with the customers.

From last month onwards that is september 2016 i started facing complete network problem. My phone doesnt work for daysssss and it itself gets working and then its network again goes off.

I mailed ASHWATHI NAIR again on October 7th 2016 stating that my phone has gone from worse to worst and I again requested her to look into this matter, she didnt bother to even reply to me. What a good job they are doing sitting in their position? are samsung employees not trained to talk properly to customers.. Not talking is not an issue now..it is about not replying. If u want i can send all my mails and her replies if u want.

I want any senior and high post employee to look into this matter. Or else i will keep posting my complaints on every website i find a chance. WHO WILL TRUST SAMSUNG NOW.

This is in regards to the complaint of my Samsung Handset (SM-N9208ZDUINS), bearing serial # (RZBH10SHXWV). Its JOB sheet number is [protected]
mobile number [protected]
email id [protected]@hotmail.com

Ashwita Nair's contact details
Aswathi Nair
Senior Executive - Customer Experience
Samsung India Electronics Pvt. Ltd.
Desk Phone: [protected] Extn 9673 (Mon - Fri, 09:00 AM - 06:00 PM

I want my phone to be replaced and im adamant about it. I started facing these issues from day one.

My 1 year old Note5 mobile has suddenly Failed, the screen got green lines, touch stopped working, phone cannot recognize the SIM anymore. The device still have 1 year warranty on it but Samsung refused to repair it under warranty claiming that it has a dent on the side, never the less the dent is very small and it has no relation to the problem as it happened a year back when i first bought the mobile. now they want to charge me $213 to change the screen.

I am buying Samsung 2tb hard disk.It is not working, every time formatting then only working few minutes.I am contacting so many times seller but seller not give any reply.I am also cont. customer care but no truthful result.My order Id-[protected].Pl refund my amount and resolve the problem.I am waiting nearly 60days but no response.pl help

This is Sumeet Shah, my 32" LED TV SMPS is damaged, Complaint Date: 30/09/2016, Service request number: [protected]. Cuttack Service Centre is not co-operating to resolve the issue. They are saying when they will receive the parts then they can help. Please don't buy Samsung product as their customer service is very poor.

I got a Samsung S7 edge in June 2016. The reason why I chose the edge instead of just the normal S7 despite a difference in price was because I could get it in pink. It seems unimportant but that is what got to the girl in me. The Samsung S7 has a glass back. In September I dropped the phone and the back glass broke. It irritated me that it was broken so I took it in to the Samsung service center at the Grove mall in Pretoria. The phone is still under warranty and you also get one free screen and/or back cover repair. They told me it would take about 3 working days to get the back glass in and replace it.
About a week later they phoned me to let me know they had gotten in the part and that I could pick it up later that day. Then, 5 min later, they phone again and say that the technician who was fixing it broke the screen in the process and that the screen would now need to be repaired and they did not have the parts for it.
By the 5th of October they still did not get in the part for the screen. Apart from this no one kept me updated, I phoned them every week to find out what was going on. In the end they told me they had no stock of pink at all and would not be able to repair the phone (That they broke) in pink but could put on a different color screen. (I only chose that phone at a higher price because I could get it in Pink! Why would I want another color?) The warranty for the first year also states that if the phone cannot be repaired it will be replaced. Samsung could therefore give me a new Pink Samsung s7 edge to replace the one they broke but they are refusing to do so.
All in all, my experience with them has been just awful. Speaking to them on the phone gets you absolutely nowhere. All they have to offer is platitudes instead of solving the problems.

I just read the comments from poor samsung cs who is whining. I have a Note7 that I bought in UAE soon after it came out and came to Canada. upon hearing the recall, I promptly registered my phone as requested. after that samsung inserted a software that limited the charge on the phone and always reminded me to shut down the machine because it was not safe. I have been calling samsung and spoke to their staff in Manilla daily! one day it says give me the info...next day, issue a ticket number, third day stericycle calls and issues a confirmation number! next day, the say my phone is ok and not recalled, then, escalation to executive manager...again one guy asks for receipt!
if this is not bs, what is it? they now want to give me a single sim phone for my double sim broken phone that I paid in full. I called health canada, another idiot says they dont call samsung and my phone is ok...this sort of behaviour you can only expect in a lazy backward country of ours, canada. its the same pattern of incompetancy that you observe as soon as you enter safeway up to the MP's office. despite all this, I filed with gov consumer protection agency, though i know they are same kind of lunetics we see daily..

Hello.
I have purchased a Samsung washing machine and about after two months of using it broke. First of all I contacted the local store where I bought the machine, but they said that there was noting they could do and said that I need to contact the Samsung directly.
When l contacted them they said that it was not their problem and that I need to deal with the store. I explained them that store owner refused to help, but it really seemed that these guys from Samsung did not care.
First - they have poor quality products. Second - they are absolutely unhelpful.
I have a lot of Samsung stuff and never was I disappointed, I have been their customer for ages! This is not the way a good company would deal with their customers.

My new Galaxy S7 does not properly synch contacts with the uConnect radio in my 2012 Jeep Grand Cherokee. I can make calls but instead of one contact with multiple contacts (home, mobile) there is one contact for each phone number. When asked to dial, the car wants line 1 or line 2, not noting which number is what. It worked perfectly with my Galaxy S3. The problem is not with the phone but with the new Android 6.0.1 Contacts app. And the Offshore Customer Support representatives are terrible. Not only do they not understand English, but cannot properly deal with the issues. Another minor issue is with static when playing phone thru the auxiliary port. Apparently the grounding is bad. My next phone will not be Samsung.

Beware of the bezel it is also defective as well. I purchased a gear s2 from best buy on December 2015 for my wife as a Xmas gift. About a month ago, during normal use (she was checking a notification) the bezel popped right off. I called Samsung Support and they gave me a shipping label to send off the device for repair. I did not hear anything back and got an email stating my product was being shipped back to me. I got the device and the bezel was taped back on and not fixed. I was furious, I called Customer support back and they apologized and emailed me another shipping label. I sent back the product but this time monitored the repair online. They wanted to charge me $73 for the repair stating that I had caused the physical damage. I left message for repair center in Texas but have yet to hear back after almost a week. It was not until I put a message on Samsung Facebook forum that someone contacted me about repairing the device. But I have been talking to Samsung Support on Facebook for 4 days now with no resolution other than we will give you a discount to fix the bezel. I am a loyal Samsung customer (3 Tvs, 2 note 4s, 1 tablet) and disappointed in how they treat there customers. There product is good but if it becomes defective good luck on trying them to repair it, even if its under warranty. It's the principal of the matter, where Samsung should stand behind there product and customer. I was not asking for a new watch just for Samsung to repair my Bezel at no charge b/c this occurred during normal use and I have a warranty. I will not purchase another Samsung product again nor will I advise anyone to do so as well.