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Samsung review: Do not purchase samsung appliances

JK Homer of US

Mar 06, 2026 4:30 pm EST

Verified customer

Featured review

Do NOT purchase this refrigerator or any Samsung product from Samsung or any retailer.

I purchased this refrigerator for my elderly parents to replace their 30+ year old refrigerator. HUGE MISTAKE!

I bought this unit from Lowe's on July 4th, 2025 and it was delivered and professionally installed on July 12th. One December 29th the ice maker stopped working. My dad, who worked in refrigeration his entire career, called the Warranty Department to issue the complaint. On the phone my 76-year old father was asked to unplug the refrigerator for 5-minutes and to find and push the reset buttons. That did not fix the issue. My father was then instructed to cut the circuit breaker at the panel. That did not fix the problem either. Please explain to me the difference between unplugging a refrigerator and cutting the circuit breaker.

Lowe's / Samsung Service Department sent a Sears Repairman. The serviceman told my dad "Oh. These units are so new that Samsung has not taught us how to fix them yet"! Between my father and the serviceman they located a pinhole leak in the refrigerant line. A part was ordered and shipped to my fathers house. Three days later the repairman showed up unannounced and told my dad that he would not be installing the new part but another service person would show up and do the work. The second workman never showed up and there was no additional communication with my dad.
UNACCEPTABLE!

Between me and my father we have sent dozens of emails to Samsung. We have spent countless hours on the phone trying to get through to someone who could help us.

Samsung issued an e-coupon to order a new refrigerator. The e-coupon was invalid. We called again and spent countless hours on the phone being transferred to unhelpful departments. Weeks later we were issued another e-coupon...there are no refrigerators in Douglas County, NV to be delivered to my parent house. Apparently there are no Samsung refrigerators available in the entire state of Nevada!

3-months later we received an email saying a refund is being issued. The refund cannot be activated using their system.

Their 30+ year old refrigerator is now in their garage and works just fine.

DO NOT PURCHASE Samsung products! You will never get them serviced properly and you will never get a refund!

Recommendation: Do NOT buy any Samsung Appliance!

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Samsung phone numbers

+1 (800) 726-7864

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Russia

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Turkey

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India

1800 228 899

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Vietnam

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33%
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South Korea

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33%
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United Kingdom

+353 818 717 100

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Australia

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+32 22 012 418

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France

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Germany

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UAE

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Samsung emails

info@samsung.com

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Support

Samsung address

129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Korea (South)

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