MobileSentrix
reviews and complaints

Stay away from this company, MobileSentrix! They don't cover the costs of return shipping unless you've spent over $1000 with them. Seriously, who in their right mind would order more if the first screen they received was already faulty? It's just plain ridiculous!

We used to order from MobileSentrix, but we don't anymore. The parts they sell are really bad quality, which is probably why they're so cheap. It seems like they only care about making money and don't care about the quality of their products. And if you have any problems with the parts, they won't give you a refund even if you send them back.

I had this issue with MobileSentrix where the LCD got separated from the glass. At first, they said they wouldn't cover it under warranty because of the separation. But now, they're saying they won't warranty it because it's shattered. The thing is, the LCD only separated from the glass because it was defective.

I gotta say, MobileSentrix ain't all it's cracked up to be. I mean, seriously, like 75% of the stuff they send ya is just straight up busted or flat out wrong. It's a total pain in the you-know-what for you and your team. And don't even get me started on their customer service. It's like talking to a brick wall, I swear. They don't give a hoot about your problems. And if they do send you a faulty part, guess what? You gotta fork over more dough to get a replacement. Like, come on, man! And good luck tryin' to talk to a manager. They keep 'em locked up tight or somethin'. It's a real bummer, let me tell ya. So do yourself a favor and steer clear of MobileSentrix. Trust me, you'll thank me later.

I had some really terrible experiences with MobileSentrix. Let me tell you, when it comes to getting your phone screen exchanged under warranty, good luck! Even if you have a video showing that the screen is defective and not working properly, they just don't seem to care. They'll just transfer you to different people and start arguing with you about it. They even had the audacity to say that I should have bought a more expensive screen from them if I wanted a warranty. Can you believe that? It's absolutely outrageous!

I've been doing business with MobileSentrix for a good number of years, and everything was always alright, you know? But then, I decided to send in some screens for recycling, and that's when things started going downhill, man. I included a return screen and an rma with the screens I sent, you dig?

So, they went ahead and processed the screen recycles, which was cool. But then, get this, two whole months later, after I sent them endless messages to confirm that they had everything and that they were just taking their sweet time to process the rma and return, they finally hit me up with a message. They asked me to send them email screenshots of their own confirmation that they had received the screens. Can you believe that? I mean, I did what they asked, man. I sent them the screenshots, no problemo.

But here's the kicker, after I sent them the screenshots, they straight up stopped returning my emails, dude. They completely ghosted me, like I was some kind of ghostbuster or something. And all this drama over a measly 40 bucks, man. Can you believe it?

To top it all off, there wasn't even a name on the email they sent me. Like, who does that? It's just shady, man. Shady.

So, let me tell you, my friend, never, and I mean NEVER, trust these people with your business. They might seem all nice and friendly at first, but when it comes down to it, they'll leave you hanging like a loose thread, man. It's just not worth it.

MOBILESENTRIX.COM. CAUTION ADVISED

In February 2020, I made a purchase from MobileSentrix for two replacement parts. To my dismay, both items that I received were in a deplorable state - used, worn out, and covered in grime. It was evident that these parts had seen better days. What's more, I paid a hefty $8.50 for shipping, only to receive a box filled with worthless components.

Let's start with the Galaxy S8 charging port. It was in such a dire condition that it made the part I intended to replace seem brand new in comparison. I urge you to take a look at the attached pictures to witness the obvious signs of wear, dirt, and previous usage. As for the battery, it was carelessly removed from its plastic bag, leaving behind pry marks, dents, and an unsightly layer of filth. The connector was bent, and to my disbelief, it was sticking out of the open box, as clearly shown in the picture. Despite reaching out to MobileSentrix through three emails and engaging in five online chats, I received no response whatsoever. Frustrated by their lack of communication, I took the necessary step of halting my credit card payment. Additionally, I have decided to file a complaint with the Better Business Bureau (BBB).

While MobileSentrix's website may give off an impression of professionalism, boasting an extensive selection of products, I strongly advise against making any purchases from them. Take my advice and steer clear of this company.

To make a purchase from MobileSentrix, you gotta create an account, which means you gotta answer a whole bunch of questions. After going through all that trouble and finally placing my first order for a replacement battery (check out the photo, yo), they gave me an estimated delivery time. But dang, MobileSentrix totally missed that delivery date, man. They had the audacity to email me and ask for photocopies of personal stuff like my driver's license. I was like, hold up! They should've been straight up about needing that info from the get-go, you know? They need to start a new policy of promising less and delivering more. Dealing with MobileSentrix is a real pain in the butt, and it seems like I'm not the only one feeling this way based on the reviews I've seen. It's just not cool, man.

I've been in the repair business for over a decade and let me tell you, I've never seen anything quite like this. So, I decided to give MobileSentrix a shot and purchased two Mac screens from them. They assured me that these screens came with a whole year of warranty, which sounded pretty good to me. I only ended up using one of the screens and the other one just sat there, untouched, because I didn't need it.

But then, when I decided to request a refund for the unused screen, things took a turn for the worse. MobileSentrix asked me to send the items back, which I did without hesitation. However, instead of giving me a proper refund, they only gave me a measly credit for their store. I mean, come on! That's not what I signed up for. I thought they would rectify the situation if I called them up and explained what happened, but boy was I wrong.

At first, they flat out refused to acknowledge their mistake. Can you believe that? It took me a couple of phone calls, and let me tell you, it was like pulling teeth, but finally, they admitted that they messed up. But guess what? They didn't stop there. Oh no, they sent me a replacement screen that was not even the original screen I had given them. Can you imagine? It was damaged and had scratches all over it. Talk about playing games with their return policy.

Honestly, this whole experience has left a bad taste in my mouth. I can't help but feel like I was being taken advantage of. It's clear as day that MobileSentrix is more interested in making a quick buck than actually providing fair pricing for their services. So, take my advice and save yourself some precious time and hard-earned money by steering clear of MobileSentrix. Trust me, there are plenty of other companies out there that will treat you better.

I didn't wanna write this review 'cause I don't wanna spill the beans on my secret supplier to the competition, but it looks like some trolls are badmouthing MobileSentrix, so I gotta step in.

First of all, we didn't find Mobile Sentrix, they found us. MobileSentrix gave us a ring outta the blue in 2018 and I almost hung up, but they made their case and wanted to be our main supplier and we signed up. Here we are 4 years and 1,000+ orders later?

FAKE REVIEWS are common in our industry 'cause we're in the Apple-sub market, which is super cutthroat as new players jump in every day to get a piece of the big Apple. Being with MobileSentrix for 4 years, I can say for sure, that most of these are fake. I ain't sayin' ALL of 'em, but some are just plain false 'cause they ain't got no basis in reality. Let's go through 'em.

RETURNS: There's no way in hell Mobile Sentrix can have a 1.5 stars in returns. Their return policy is top-notch and hands-down, the best thing about 'em. Screens come with a lifetime warranty (which is crazy 'cause customers treat their devices like crap) and batteries have a 1-year warranty, but here's the thing: We've returned a battery TWO YEARS later. In fact, Mobile Sentrix has never turned down a return from us, not even when it's been past the return window. You gotta be real dumb to get Mobile Sentrix to reject your return. If they turned you away, it's probably 'cause you broke the part and tried to pull a fast one. This ain't a game for amateurs. The pros know the diff between a factory defect and accidental damage. Plus, they pay for the return shipping. Overall, I give 'em a 5/5.

SHIPPING: Again, there's no way they're a 2/5. In my experience shipping is usually free and super fast. Let me give an example of how cool these guys are. Today, I really needed an item ASAP so I paid the extra $15 for overnight shipping. (BTW, that would cost you $30 from GadgetFix. I know, 'cause I checked). Unfortunately, it's Saturday and I missed the shipping cut off, so I gotta wait till Monday for 'em to even process my order? But guess what, 15 min later, I get an email sayin' my item has been shipped. How cool is that? 5/5. It can't get better.

CUSTOMER SERVICE: OK I'll give 'em a 4/5 on this one but before I start critiquing their employee performance, let's just be thankful for the fact they EVEN HAVE phone support in an age where everything is done with chatbots, email and support tickets. The #1 reason I switched to Mobile Sentrix is 'cause they have a workin' phone that you can call and if they ever take that away, I'M DONE.

OK, so 9/10 times I call, my questions and concerns are properly addressed. However, there have been a couple times when the agent didn't really know what they were doin'. Once, I asked about part compatibility and I got the robotic answer of "check your service manual to ensure compatibility before ordering". Another time I asked about part availability and was basically told "what you see is what you get", but that didn't match my past experiences where the agent would put me on hold while they checked with the warehouse to see if any new shipments arrived. Honestly, you can't expect these guys to know everything and I should really just give 'em a 5/5 for puttin' up with my bull$#*!, but for now, we'll stick with a 4 'cause there's room for improvement.

VALUE: Their prices are competitive and this one's not even up for debate 'cause you can go to their website and see for yourself. They got premium screens as well as aftermarket screens and they're priced accordingly. Some suppliers (like GadgetFix) are known for havin' the lowest price, but that's 'cause they offer the lowest quality. For me, it's worth payin' 80? more for a MobileSentrix screen 'cause they come with a lifetime warranty, A+ support, fast shipping and paid return labels. The only time I ever shop at GF is when MobileSentrix is outta stock, and half the time I end up regretting it?

WHAT I DISLIKE:
1. When Mobile Sentrix is outta stock and I gotta shop at GadgetFix. I wanna keep everything with one supplier but way too often, they run outta inventory and I end up buyin' an inferior product from someone else.
2. I dislike their search engine and how you can't change the amount of results per page, sort by price, or filter your results by category or grade. I don't like how the instant results don't show the price.
3. I COMPLETELY HATE the order history page and how the default view shows only the last 30 days rather than the last 30 orders. What's more annoyin' is the time and amount of steps required to get basic info about an order. When you click "view", a little clock starts countin' down and then it takes you to a completely different page, but you still gotta click a drop-down menu to see the parts you ordered. And just to be as annoyin' as possible, the items are un-clickable and don't take you to the description page. UAAAGH! It would be so much better if we didn't have to leave the order history page, and it showed some kind of "quick view" when clicked that expanded to show the items and tracking #.
4. SOME items are dead on arrival. These are usually the cheaper aftermarket quality and not the premium grade. Still, it's annoyin' 'cause they shouldn't be dead. Thankfully, Mobile Sentrix is fantastic with returns.

WHAT I DO LIKE
1. Mobile Sentrix makes their own batteries and they have a higher charge capacity than the genuine Apple batteries.
2. They come up with stuff like the Portable Power Bank. This was a game-changin' product but it's now discontinued 'cause people are too dumb to see its value. RiP Power Bank.
3. They sell professional tools that you would normally have to buy from Rewa and wait a month for 'em to arrive from China.

In conclusion, Mobile Sentrix is the real deal. They ain't a two star company, they're a 4.5 and the folks trashin' 'em are either idiots, or competitors.

PS, SiteJabber sucks 'cause I can't upload any of my images. The page freezes and there's no way out.

MobileSentrix is a company that I had the unfortunate experience of dealing with. Let me tell you, the people there are just terrible. They have no problem lying to avoid paying for returns and buybacks. It's really disappointing to see such dishonesty from a company that should prioritize customer satisfaction.

And don't even get me started on their customer service. It's the worst I've ever encountered. They don't seem to care about resolving issues or helping customers in any way. It's like they go out of their way to make things difficult and frustrating.

I had a few problems with the products I purchased from MobileSentrix, and when I tried to return them, they gave me the runaround. They made up excuses and tried to avoid taking responsibility for their faulty products. It's incredibly frustrating when a company doesn't stand behind their own merchandise.

I also attempted to sell back some items to MobileSentrix, but they were not interested in buying them back. They made up some excuse about the condition of the items, even though they were in perfectly good shape. It's clear that they just didn't want to pay for them.

Overall, my experience with MobileSentrix was extremely disappointing. The people there are dishonest and their customer service is abysmal. I would strongly advise against doing business with them. There are plenty of other companies out there that actually care about their customers and provide quality products and service.

I gotta say, I had a pretty bad experience with MobileSentrix. I made the mistake of buying a screen from them, and boy was it a letdown. The quality was just plain awful, like seriously, it was so bad I couldn't even believe it. And let me tell you, their customer service? Yeah, it was a joke. They didn't give a hoot about us customers, no sir.

But you know what really grinds my gears? Their shipping. Oh boy, don't even get me started. It was like they were playing a game of "how long can we keep this package in transit?" I mean, come on, I ordered that screen weeks ago and it still hasn't arrived. What a bunch of slackers.

Honestly, I wouldn't recommend MobileSentrix to my worst enemy. They just don't seem to care about providing a decent product or service. It's like they're in it for the money and nothing else. So save yourself the trouble and steer clear of this company. Trust me, you'll thank me later.

I didn't like this business because I bought a product and never received it. I tried talking to customer service, but they didn't help me at all. Eventually, I decided to give them another chance and bought the same product again. This time, I actually received it, but the problem was that it was clearly used. I mean, it was used, used, used, used, used, used.