Sam's Club
reviews and complaints

We pay off our credit card balance in full every month using Autopay. Our full November payment was automatically deducted from our credit union on November 28th. Our Sam's account closing date is December 5.

Tonight, I used my Sam's card at our local Sam's club and the card was declined. I called the customer service number on the back of my Sam's card and was told that my payment taken on November 28 is under review, and we won't be able to use the card until December 12. My credit card statement shows that the balance has been paid in full. No one can tell me the reason my payment is under review even though I have requested to speak with several managers. They have taken our money and we cannot use the card. This is wrong! We faithfully pay our bill each month in full and are never late. I have no confidence in this system. We have had many issues with this card and have decided not to use it. We have a Costco Citi card and have never had any issues. Unfortunately, this is a very poor reflection on the Sam's Club organization and an embarrassment to a very good customer.

This will change our purchasing habits moving forward.

Thank you.

Lary Shoemaker

12/08/22

Please be aware of a scam that impersonates Sams Club in a survey that promises free gifts plus shipping. I was suspicious but it looked like a legitimate Sams Club brand program and unfortunately I typed my Sams Club credit card.

I backed out before completing the purchase but later noticed there were charges to my account.

I call the fraud number at the bank and they were familiar with the survey scam and told me I needed to get the third party marketing company to cancel the monthly subscription.

Unbelievable hassle. My complaint is why hasn’t Sams Club alerted its customers about this recent scam using Sams Club good name. I trust brands and I hope someone is working to shut this impersonation scam down.

Regards,

Grant Reeves

[protected]

Now its very clear your cashiers ring up everything the customer only touch the groceries only when they are shopping now at checkout YOUR CASHIERS ONLY NOT THE CUSTOMERS, YOUR CASHIERS ONLY TOUCH the groceries so why the extra checkout at the door how can anybody take anything when your cashies touch everything they only target black people and it needs to stop.

Last month I purchased two ($100) gift cards to use at Panera and two ($50) gift cards to use at Panda Express. I never received them by email and could not access them. I chatted with Veronica at home office/online and she stated it was above her call to make, but she would have someone contact me. No contact. I emailed the company and left a message. No contact. I went to the local store in Auburn, AL and showed them all my info and they said, "you did this online and it is not our problem. I paid Sam's approx. $300.00 and I would like to get the gift cards and since they have a problem with email I would like four regular gift cards; two to Panera for $100 each and two to Panda Express for $50 each.

Stop treating membership as it's own single account.

WTF is the deal with this situation this doesn't even make any sense.

Each member on an account is only able to see their own purchases, while only one member on the entire account can use a credit card that is supposed to be for every member on the account to use, bet yet still all members on an account can use the Sam's cash every member on an account generated?

This entire app needs a serious overhaul and requires a detailed instruction book to it's use because it's impossible to use or know what's going on?

How are you today The reason for my writing you today is because i would like to complain about your employee at th fuel center.I'm really upset how he was handling things at the fuel center. he let the other car in front of me get their gas but as i pulled up he puts the corn in front of it and make an cut off gesture with his hands.so therefore i went to the circle k and got gas so i could make it back to Augusta. I hope to be hearing from you soon on this matter I love shopping at thisSam's location my name is Verna Jones and I'm a sam's club member

I did not received my credit card, meanwhile I have updated my contact address due to relocation.

I have a concern when I have not received my credit card how come am having debt on the card.

I want my card to be sent to my new address: 11450 w mccaslin rose ln, surprise, az 85378.

My formal address was 2465 e heidi loop, flagstaff az 86004

Cashier rung up items and then just left them there on counter. Did not put them back in basket. No it was not a self check out register. As you can see in the picture he left items on counter and rung up next customer. That is just a few of my items that I left on the counter to capture a picture. It was 11/19/2022 17:21 tc# 202064842258044432005

I purchased product online 11/04/2022 was delivered on 11/09/2022. When it arrived I opened and inspected and looked at manual. The product was not the same as description of product online. In description online it said the opener had the Aladdin Connect feature allowing for wifi connection to your home. That was the feature I was looking for. I would not have purchased online and waited 5 days without the use of my garage door opener when I could have bought the same thing for less money locally. Called customer service and conveyed my disappointment about the wrong description of product and the response was basically sorry we'll change the description. I am very disappointed in the events of this purchase,I have been a Sams Cub member for a long time. I expect better of Sams than this.

On November 01 I place order to sams club in the amount of $57.90. On November 03 &04 did received email that my order was delivered in two shipments but I never received any of them. On November 04 I chat with costumer rep who told me that they will check and get back to me with 24 to 36 hours. Never get any respond so on November 10 I call, was told they will get back to me next day, never hear from them again, never received respond over emails or text.

Sam's Club: Your Order N° #3187532 is now READY!

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[protected]@yahoo.com

Tue, Nov 15 at 5:55 AM

Congratulations!

[protected]@yahoo.com

Your EMAIL address has been randomly to select your exclusive offer of up to $100.00 cash value.

From time to time, we select a handful of users to give them the opportunity to receive valuable gifts from our partners and sponsors.

Today is your lucky day! You are one of the 10 randomly selected users who will receive this gift.

To receive your gift, you simply Complete the short survey about Sam's Club.

But hurry! There are only a few gifts available today!

==> Start the surve

Confirmation Needed

Start Now >>

The advertiser does not manage your subscription.

If you prefer not to receive further communication, please unsubscribe here

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I want these unwanted unasked for spam E-mails to stop! I have now forwarded this to the Mn Attorney General's office and the Mn Secretary of State to seek leagl action for harassment!

On November 5, 2022 we ordered a Fenton Console that was on sale

with the November Savings Event for $499.00. saving $200.00. It was delivered today 11/10/22 and it was damaged so we refused it. We called right away to see when a replacement would be delivered and were told that the November Savings event is over and we would be charged the $699.00.

Order No. [protected]

On 11/10/22 my daughter and I went to Sam's in Dickson City to do some shopping for her first apartment. Was planning to purchase several items, ie. pots and pans set, vacuum, coffee maker, futon, along with several other supplies. It was 9:45 when we arrived and was met by a door greeter asking me for my card. I presented my card but the associate stated I was not a plus member and couldn't shop until 10am. I stated I was unaware of the specific hours for different cards and asked if I could still shop since it was so close to 10am. The associate told me no. Since your company did not want my money vs. being 15 minutes early, I went to a nearby competitor( Target) for my shopping needs and spent over $800 for my daughters apt. Personally, I will never shop in a Sam's or Walmart again. If you didn't want me to spend money in your establishment today, I will go elsewhere.

On October 31st I went shopping at Sam's Club in Kannapolis, North Carolina. One of the things I enjoy about this club is the rotisserie chicken that is sold near the meat department in the back of the store. I am not the only customer who appreciates this feature. On this particular day, I went back to the warming shelves where the chicken is normally available only to find there was nothing there. (I could see two machines with numerous chickens, rotating, cooking.) However, there were other customers waiting around the area. When a young lady employee appeared, I said, "Excuse me, can you tell me when the chickens will be ready?" The woman did not answer, merely stared at me, and began throwing cooked chickens onto the shelves of the warmer from some place behind the counter. The chickens were time stamped as having come from the oven at 10:20 am. I checked my watch and noted it was then 11:52 am. I think the store probably lost several sales of the popular item during the time lapse of an hour and 32 minutes. Since chicken is a perishable food, I am also concerned about the condition of the chicken when it was put up for sale. I realize this particular store is low on staff, but apparently someone was able to remove the chickens at 10:20 from the rotisserie. An hour and 32 minutes is too long to have the cooked chickens sitting on a shelf unseen, particularly as all of this occurred within a very small space where it required very little time to transfer the chickens to a place where the customers could access them. I would appreciate anything you can do to remedy this problem.

I believe companies are liable to standing by word of advertisement, per FTC laws.

There is currently a price discretion with this product as advertised for a $3.00

Instant Savings [offer ends November 23,2022] for Online or Store Pick-up and local Store (8480 US Hwy 64, Bartlett, TN 38133) taken today November 07, 2022.

Note: This item is in stock, despite the "Out of Stock" claim.

There apparently is a misprinted advertised price on the official Sam's Club website (Instant Savings) and the price posted in my local store.

The manager of my store witnessed the $9.98 advertised price and suggested the Instant Savings Price $9.98 price would adjust at checkout, but it didn't.

My contact information is: Jackie White [protected] cell / 9121 Tefall Cv E., Cordova, TN 38016

November 7,2022 8:30AM

First off the organization that I serve has been with Sam's since 1993 - we have been a loyal customer for all these years.

This morning I went into Sam's to pickup supplies for a lunch we were serving for about 50 people - I pickup a case of 30 cupcakes - iced at the cost of around $20 along with other stuff - and I went to the car - and pickup the container of cupcakes - which folded in the middle and they went all over the side of my car, me and the ground. Needless to say I was mess, shoes, shirt and pants -I had other customers offer to stop and help - but what made me angry was the Sam's guy came out to the carts and I told him that container was flemsy - and he just looked got his carts from that side went around and got the carts from the otherside, never said one thing, never offered to help just pushed his carts back toward the store. I gathered my cupcake mash up(cause that is what it was now) - and got to where I was going - so I called the store - after 60 rings - this woman answered - I told her my story and her respsonse was -"Well what do you want to do about it?" I will be honest I was irrate and I told her that I was ticked and that it was not very customer service , she said we will talk to him and hung up.

I'll be honest - I have never had such shoddy customer service - from a large corporate store.

If Costco was closer I might would consider going! So that being said - I am through!

11/4/2022 Went to Store 3:35pm. no shopping carts in the store. 2 Electric Scooters both labeled out of order.

I am physically handicapped. I walked into the store and there were carts.

I went to the customer service desk and asked where the carts were. I was told that they fired the person doing it and there were no carts available. I asked about the electric scooters and was told that they had three and none were available.

I asked if would be possible for someone to go out to the parking lot and bring one in for me and was told that was not her job and there was no one to help.

I have been a member for over 15 years. I had to turn around and go back to my car and go home.

I am quite annoyed. I pay for a membership and can't get a cart. My membership expires I believe in Dec., and I am seriously thinking of dropping it and just stick with Costco and BJ's