Saks OFF 5th review: Satchel bag

My name is Yolanda
My Phone number [protected]
My email address: [protected]@me.com

On Feb 9 2021 at around 11:00 am as the store opened, I bought a bag at Saks off fifth in Farmington Hills, Michigan. The sales associate, Kayana, did not fully disclosed that the bag has a damage at the bottom. I went back to the store 5 minutes after I bought it. Kayana said it's final sale and she told me about the damaged. I told her that "I just bought it 30 minutes ago and I know it's a final sale but you did not disclose that there was a damage and I did not know what I was buying has a damaged and used". I further asked for the store manager and Kayana said she is the manager (which she was Not), She even threatened to ban me from the store further escalating the issue. Basically, shutting me down. Obviously, Kayana, a sales associate has some issue dealing with customer complaints and she even introduced herself as the manager store.

I've been shopping in this store for a long time and never encountered such a problem especially the treatment that I received from your manager.

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