Safeway
reviews and complaints

Walked up to self check out, cashier rushed over to watch my check out two items, then went a nd watched other lady. Got bag and receipt, I had trash in hand threw away, leaving. Cashier asks could she help, i daid no, i just felt racislly profiled. ( it was very weird) then a short old cashier passed by and said dont pay any attention to that, go back to your station. I went and asked for a manager. While tellung her what happen, the same old lady with black and white hair left the customers in line and came over to customer service counter to repeat what i said. I told the manager I thought that was odd also. The manager did not say I am sorry, she did not say she would speak to cashier. She said it was weird. It was the most stupid, dumb, ignorant hick thing I habe ever seen

Albertson's 7/12/2018
Safeway Store # 1222
Lahaina, HI 96761

Aloha;

I've been coming to Safeway since it opened in Lahaina many years ago and I've been a member of the "Just for You" program since its inception. If there has ever been a discrepancy between the price at the checkout register and the price offered on the just for you system over the internet; I've always been able to take my receipt up the customer service counter, show whoever is working there my weekly confirmation dated email on my phone or on a printout of this week's deals from the "Just for You" program, and they have always corrected the issue on the spot.

Except for today…;

No; today I had the special experience of meeting someone I have to assume is a manager…; named Cheryl. And she informed me that my confirmation e-mail sent to my phone was not good enough and she needed to see it on something she called the "Safeway App."

But wait - It gets better.

Well; there four people in line at this point (Including myself) and so I said "Well, can you take care of this problem now and I'll get the app at another time ? To which she replied; "No I can't…, I'll just wait until you install the 'app.'

And to put this in perspective…;
No manager at Safeway, EVER, up until now, has failed to immediately take care of a simple register error promptly when shown a receipt and a dated email on the phone, or as a printed copy, of same.
So lets hear it for Cheryl; she's decided to set a new standard for customer service that hopefully won't carry any further than her own personal agenda.

Now, I certainly didn't want to hang everybody else up behind me and honestly, I also didn't want to use up my limited data on my "El-Cheapo" phone plan just to add an app when I can have free Wi-Fi at home. (Did I mention that I'm a 'computer illiterate' as well ?)

So I took my receipt back, went and did my shopping, and then went home to attempt to install the app. Now, for what its worth, it didn't take that long to install and after it installed itself (In about 5 minutes); it asked me for the location of the store by zip code. And then asking for my phone number.
But then; I couldn't use that number because I already use my home phone for my Safeway card. And I still haven't cleared up that mess yet.

The point here is twofold. Nobody has ever asked to see my
"Safeway App" before and it clearly wasn't a simple little addition to my phone.
It still isn't even "Up and Running" as I type this.

Look; I know that the present "Store Upgrade" has got some people on edge. And we all have bad days now and then…; But

Is this the type of management experience you want your clients
to have when shopping at your store ? Really ?

Sincerely;

Steven Jenison
115 PUNOHU LANE, #2
LAHAINA, HI 96761

[protected]

Hi, normally I don't submit complaints like this but it is the second time it has happened at your Kingstowne, Virginia location in the last year. Over the weekend I purchased a pack of four pre-made premium beef burgers for $10. When I got home, I looked at the small print and they had expired four days prior. I understand mistakes happen but I bought gluten free pancake mix in the fall and it had expired three months prior. By the time I got home in both cases, I didn't want to battle traffic and drive back to the store so I had to throw them away. It is extremely frustrating that expired food continues to be sold at this location. I shouldn't have to search for expiration dates on everything I buy from your store. Has definitely made a negative impression and I've already told my roommates to be on the lookout and avoid that Safeway location if possible. Completely unacceptable

My store is baker city Oregon 97814. My concern is the waste of food products that could be donated or discounted to avoid throwing away . Last year I watched a worker in the produce dept throw away plums and other fruits that could of be used for eating or juicing or livestock food. I did ask him where they were going and he said the trash . couldnt discount, couldnt donate for people or livestock . what a waste as they were still edible. this year I had workers in the deli throw in the trash bbq ribs that were partially burnt on the grill. I told her my concerns about wasted food . no couldnt discount, couldnt donate. Part of the racks were still good . she threw away 6 racks while I was watching and talking to her. I find this unacceptable with todays poor and needy people.MY area is lower income and alot of needy reside here. Do you have a store policy or program in place to remedy this? If not please look into this it would do alot in the way of shining your light and brand in the public eye. thank you

The night "Manager" accuses customers of stealing. Claims that he actually saw the person put something in to their pocket or bag, even says he has it on video but when the customer asks him what it was that he saw them take or to see the video of his claims he then tells them "I saw you, I saw you I'm the manager". Then proceeds to tell the customer they are going to let everyone know, spread their face everywhere. Meanwhile the customer is still asking what it was that he says he saw them take. He proceeds to insult the customer and act big and bad when he's half every customers size.

This guy has a serious problem. Possibly little man syndrome. I'm a frequent customer myself and have seen this so called manager do this to a few customers and it is wrong. Something needs to be done about this man.

Safeway please, please do something about your employees at store # 1690 Corvallis Oregon. Such a lack of professionalism (Kayla & Cheryl) Ha! Kayla called me, the customer unprofessional. I told her I don't need to be but you do. So much nastiness at this Safeway today. See the chain reaction you caused Cheryl. I wonder if you will ever learn. I am very upset with these people and Safeway in general.

I quit recently and the deli manager (who was my manager) said today "how dare you come in here. You have some nerve. I hope it's the last time". I quit three days ago. They are not short staffed. There is enough employees and i had to go back to school. As a customer instead of an employee this is ridiculous. I will not be told to not come to a grocery store because i quit. The store number is 1519.

On Sunday, 7/8/2018, my hand was burned by retrieving one of the rotisserie chicken at Safeway, 2600 Fifth Street, Alameda, CA. As I lift the rotisserie chicken container handle, my hand accidentally touched the heat lamp. I put the container back down immediately. I was trying my best to grab the container without touching the heat lamp. The space from the chicken to heat lamp is very small. There's not much room to maneuver the rotisserie container to the cart. Not only that, the container lid slightly came off and the hot steam came out. It was very hot. I had to juggle with it and put down the container quickly into my cart. I fixed the lid immediately so the steam and liquid won't pour out. My hand was in pain from the burn for a few hours. For some reason, that day specifically and that time of day (at 10am), the heat lamp was scorching hot and the temperature was turned up. It also seemed as if the rotisserie chickens were straight out from the oven. The whole stand was hot. I've bought rotisserie chickens plenty of time from this location at Safeway and never burned my hand and was never that hot. I'm glad it wasn't a huge burn as I will say something to the store manager. It was a small burn only. I understand the rotisserie chicken stand is hot. What I don't understand is that the stand was small. There was only a small space to grab the containers in between the heat lamp. There should room to grab and go. Just like Costco. By doing that, there will be a peace of mind to not burn your hand by accident.

First off I understand that there are people with needs for a service dog in public. But there is no place for them in any store where food for my 10 month old baby and family get our food source from. Tonight I couldn't take it and complained and was asked to fit this into a 350 character complaint. I will stop spending my $ at any store that does

I bought 349$ worth of groceries had 2 carts and had to ask the girl that was bagging my grocery for help out, she ran my foot over twice and they just left my second cart and went inside, never offered to help put groceries in the car.. this is the only Safeway that I have been to that baggers don't want to help put groceries in car.. Dillon Montana Safeway needs to get better at customer service all around period.

Unfortunately I am a very sick person and I get about 60, 000.00 a year worth of medication. I recently moved 3 blocks away from Safeway and thought it would be great to be so close to one of the limited pharmacies I can go to. In the 6 months I started using Safeway Pharmacy ( 69th and Sandy in Portland Oregon 97213) it became clear this Pharmacy was unusual. They wouldn't order my medication until the refill date and then I had to wait 3 to 6 days for it to arrive. This essentially was forcing me to make my previous 30 day supply last several days longer which is dangerous for my long term health. The last straw occurred a few months ago and now I get on a bus and go all the way downtown once a month to flawlessly get my medication refilled.

The final straw was when the Pharmacy Technician inadvertently typed in the wrong information to my insurance company. I was supposed to get 180 pills for 30 days but Safeway told notified my insurance that it was 180 pills for 90 days. So when I went in the following month for my refills, I was told the insurance would not authorize one for at least another month. I investigated and the Pharmacy admitted they accidentally entered 90 days instead of 30 days.

You would think this would be a simple fix but as it turns out the Pharmacy wasn't interested in making this right. My insurance company understood the error and said the Pharmacy only need change and call my insurance to fix this. The Pharmacy did call my insurance one time but it did not get resolved because there was still confusion. I called my insurance and told them my Pharmacy tried to fix once but got no where. My insurance assured me that was because there was a misunderstanding as to what actually happed but assured me the Pharmacy need only call in for an override. I told Safeway Pharmacy, to call back, they said they would. Safeway Pharmacy is always understaffed and the techs are always snapping at each other due to the stress. Anyway, Safeway said they called back several times but my insurance said they had a record of me calling them 5 times and the Pharmacy only calling once. Out of frustration and the fact I needed my meds, I just paid out of my own pocket nearly 60.00 when it should have been 3.00.

Even if my insurance did refuse to rectify this due to Safeway's original error you would think Safeway would pick up the tab for their own mistake!

In all my 55 years I have never experienced such incompetence.

Her name was Trust at the customer service desk.

I sent my husband to get a money order for a bill that was due as I had just delivered a baby at the hospital. After being very rude to him about where he should stand to create a line behind the current customer she then told him that she couldn't do the money order because she was closing in two minutes, after sending him behind in a line.
After he told her he needed the money order for a bill she then huffed and was super angry and said she was closing in 60 seconds. After she printed the money order he asked for a pen to fill it out and she threatened to call security on him. He had to come all the way home to use a pen to fill it out. I am extremely upset at how she handled the situation.
If she told him to get in line she need to finish up the line before she closes and not act like she isn't getting paid to do her damn job.

On June 5th I called to speak to a manager regarding the behavior of the Pharmacy tech that told my husband he was nothing but a drug addict. I spoke with Andrea and she said she would check into it and call me back, which she did later that evening. She said the girl said she just told him she wouldn't be able to fill both since it was for the same medication. He had one from the pain clinic and another from an Oral Surgeon, he had surgery the day before. Since he has a contract with the pain clinic he has to let them know if he gets a script from another Dr. Which he showed them and they said to go ahead and get both filled since it was for something different. She embarrassed my husband by calling him a drug addict and she has no right to judge him. I talked to Andrea about a week after this happened and she asked if the Pharmacist ever called to discuss what happened and I told her no. Well here it is July 5th and still nothing has been done. I am sure my husband won't ever step foot in the store again and we have transferred all his scripts. I just don't understand how someone like that can get away with treating customers that way.

I witnessed 2 men who are security for the safeway on church street in san Francisco on the morning of july 4th team harassing a young lady half their size to the point she was crying for trying to wait outside the store for customer service to open at 8am i approached the manager who was bothered by me asking to speak with her and when i explained what happened she rolled her eyes and told me not to bother her with pety things and i didnt know the situation. This is disgusting and i am going to encourage the young woman to contact a lawyer and a news channel. There should have been another way for the security guards and the manager to treat customers. I will not be patronizing establishments any longer. This should not be tolerated in any store anywhere

I went to the Safeway gas station on Madison and and Dewey in Carmichael, CA. I bought ten gallons of gas and then went into the gas station to buy chips and ask the attendant to turn on the air so I could check my tire pressure. I waited outside for 5 minutes and she did not turn it on. I then went back into the gas station, waited in line and asked her to turn the air on. She said give me a minute. I have now been waiting for 24 minutes for her to turn the air on. The failure of the attendant to provide free air violates California state law as I purchased motor vehicle fuel (10 gallons).

This is the 3rd time I have bought you dozen bagels and every time they are hard as a rock in less than 48 hours after buying them. I thought that I would try them one last time because I watched them put new bags out I won't be buy you baked goods anymore its not just bagels that go bad fast your doughnuts as well as your muffins and bread do not last as long as they should. Very disappointing.

07/02/18 at 2:15pm.
We were served by Alicia Michele in Berkeley. We are disgusted at the treatment we received. She was rude, abrupt and acted in an extremely unprofessional manner.
We shop in Safeway on shattuck avenue every week and have never had any problems in the store until today.
We are all 21 and went to buy alcohol showing our legitimate ID. As our ID is Irish she would not accept it and asked for a passport. Once we presented the passport she decided to only let us buy half of our groceries. And simply said "hmm no I'm not going to do it today, have a good day". If Alicia decided the ID was acceptable for half of our groceries (which it most definitely is) she had no right to decline the rest of it.
This is extremely aggrivating and offputting for regular customers. We would like to let a higher member of staff be aware of this before other customers are served by her and decide they are also going to shop elsewhere from now on.

Date 7/1/2018 around 4:45pm

I've been buying prepacked fully cooked pastrami, Foster Farm brand and have been asking the Deli department to help slice it for years. It takes them less than 1min to help with this service. Been doing this for for over 5 years.
Yesterday, I asked if they can help slice it, 1 of 2 Caucasian girls (only ones there at the time) told me "No we won't slice it, we never had and never will!"
Extremely rude!

Unless the policy has changed and I'm not aware of this she still does not have to be so rude. Also, I am an ex-employee from the Diamond heights store so I know we've provided this service.

I was at a local store shopping today, while waiting in line to pay for my groceries I don't know what had happened but an employee just walks off the job and never returned. It left us customers waiting in line for a very long time. Another employee had to take over her spot because we did not know she had gone. The customer in front of me left because a simple 5 to 10 min wait took more than over half an hour. I would have left also but I needed my groceries. It had customers in line waiting patiently. This should not be tolerated because you have customers walking out on your buisness because you don't know what everyone time is used for. This is gonna make customers not want to come to your location or business anymore

Store 3390 POS 003 TRANS 3037 14.54 02/07/2018
My daughter was using the self serve check out when the attendant accused her of shop lifting. She explained to her that she hadn't finished and she had not gone to Pay Now so was still in the process of shopping. The attendant took all her shopping to another counter and re scanned all her shopping and then she paid. My daughter was so embarrassed by the whole episode and deserves an apology, how can you accuse a shopper of shop lifting in the middle of doing their buying. My daughter is a bit slow and would not stick up for herself but she is definitely not a shop lifter. Regardless of an apology we will never shop at that store again. We spent nearly $200 between the 2 of us today so I am sure Aldi (which is next door) will appreciate our custom. Val