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There is an expansive outage in the South, too, as noted on the Dafelink Outage map. Here is what concerns me and no Rep will discuss it: Important Customer Security Message
Original Post: 1/20/2022
Last Updated: 3/14/2022
If you've received a security message from TracFone (text or e-mail) or had an unexplained loss of service, please read this important message:
We were recently made aware of bad actors gaining access to a limited number of customer accounts and, in some cases, fraudulently transferring, or porting out, mobile telephone numbers to other carriers. These bad actors may have had access to your name, address, date of birth, PIN code, account number, secret question (but not answer) and email address to the extent you provided us with such information.
We may have made an attempt to contact you, but given the nature of this activity, messages to impacted mobile telephone numbers may no longer be accessible by some customers.
IMPORTANT INFORMATION:
If you were contacted by us via text message (from 611611) or e-mail it is important that you take action immediately and change your account PIN. When you change your PIN, do not reuse a PIN you have used before.
In order to reset and update your PIN you can use your My Account APP or click the brand below to login into your account and access Manage Profile.
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If you experience a sudden loss of service, or are having difficulty with a number transfer, please contact customer service at [protected].
If you suspect unauthorized activity regarding your wireless service, and use your mobile number as a form of authentication on other accounts (e.g., financial accounts, social media accounts), consider changing passwords to these accounts immediately.
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How We're Taking Action
Since uncovering this fraudulent activity, we have made enhancements to improve the security of your mobile account. For example, when a request to transfer a number is made, we will send a text message notification to your device to alert you to the request. This message will include the number you should call if you did not authorize the transfer. Additionally, we will also send you a text message containing a unique code (a “Number Transfer PIN” or “Port PIN”) that must be provided to the new carrier before a transfer can be completed. This code should only be provided to your new carrier when you are making your transfer request. We will never call you and ask you for this code.
For more information on how to protect your mobile identity click:
https://www.tracfonewirelessinc.com/en/ProtectingYourMobileldentity
