SafeLink Wireless
reviews and complaints

How am I going to upload the document and I dont have a phone to take a picture with? This is not acceptable. What I can do is send you the information from my Texas food Stamp acct for verification. And I have a new address At the Redford Apartments. I have been waiting for this phone for months. I'm in a housing program so my address will change in 2 months which is why i'm trying to get the phone now. before I move. I would send a copy of my ID but it has my old address from when I was homeless however I will be happy to send it if you need it. How long will this take for me to get the phone? I can be reached at [protected]@gmail.co0m

You have a rude, female representative located in San Bernardino (located at The Rock Christian Church in San Bernardino, on church grounds, Tuesdays and Thursdays) that demanded to see a victim of a violent crimes residential address! Can't do that folks. Fed law states a victim of a violent crime does not have to reveal residential address period. A safe box address is used by feds and Safelink does not get that. As a family of disabled people were NOT able to get a free phone they are entitled too, I am making the local Congressman's office aware of the demands made by Safelink representative to crime victim to produce residential lease and the Refusal by Safelink representative to accept their safe address as listed on their CA DMV!

STOP doing this to crime victims pretty sure this is not an isolated incident.

I applied for a fee government phone that claimed to have unlimited talk text and data had the phone for a month when service shut off I've been doing everything possible to re establish service and get nothing but the run around I called lifeline and they said my account is still active but SafeLink claimsy service needs to be renewed even thoe my renewal date is 04-05-23 and now they are trying to get me to pay for services that were supposed to be free.

My name is connie myrick and i am filing a complaint because i was trying to get my safelink phone and benefits transferred to Qlink wireless and i needed my phone to be unlocked and i talked to Claire, Jean, Joemer, Danilo, Marty and another guy i wasn't able to understand what he is saying. But six people wouldn't help me but Danilo said he would help everybody else said i had to wait 12 monthes before my phone could be unlocked and i had to pay 78.00 dollars to have it unlocked and other represntives was hanging the phone up in my face when they was suppose to transfer me to the Enrollment office and i asked if they could give me the number to the Enrollment and he said no cause and everyone i talked to they couldn't cause they didn't have the tools to. I have been told that Safelink was supposed to transfer my BBE serves to the ACP program and did't do it i talked to Shania at lifeline services. you can reach me at [protected]@gmail.com.

Good day

My service was canceled March 21st for no reasons and without notices

On official safelink site my re sertification is on 2023

No changes in my eligibility

A lot of time on support service phone line and chat with support

Transfers to Enrollment Department disconnected four or six times

I have no idea what can I do

I dont have time to go to their store

Thanks

Safe link turned off my phone because they said I did not have a qualified device ( the one they gave me) they blamed the California Lifeline Administrator. I called the lifeline administrator who told me that Safelink turned off my phone. Safelink lied, kept me on hold for an hour and told me they couldn’t help me. Fraud. Rude arrogant and disrespectful customer service individuals. I am filing a complaint with the PUC and the FCC.

I have CA Lifeline benefits that don't expire until Feb 2023 and yet my service (like clockwork) is turned off every month. Then the only way to get it back on is to borrow someone's phone because the dept you need doesn't use chat (which I can only use due to having wifi). They require you to call or be called back but even with wifi calling, my phone doesn't work. So this is the 6th time this has happened. Now I have to find somebody that I can borrow a phone from for at least 30 mins to get this resolved. One time it took me 7 calls and 5 hrs to get it resolved. I'm not joking. I'm done. This is ridiculous and I've been more than patient.

I have been trying to set up my phone for the last week, over 65 hours on hold i have not been able to contact my doctors or the hospital and i am very very very old and in poor health. i have no wifi, no text and the only one i can call is safelink. i have been on hold for 3 hours this morning. i would really like to change companies. the kids i talk to are very rude and will not help, they say they are supervisers and there is no one above them to talk to. please i am this now.

Cannot make nor receive calls.

There is an expansive outage in the South, too, as noted on the Dafelink Outage map. Here is what concerns me and no Rep will discuss it: Important Customer Security Message

Original Post: 1/20/2022

Last Updated: 3/14/2022

If you've received a security message from TracFone (text or e-mail) or had an unexplained loss of service, please read this important message:

We were recently made aware of bad actors gaining access to a limited number of customer accounts and, in some cases, fraudulently transferring, or porting out, mobile telephone numbers to other carriers. These bad actors may have had access to your name, address, date of birth, PIN code, account number, secret question (but not answer) and email address to the extent you provided us with such information.

We may have made an attempt to contact you, but given the nature of this activity, messages to impacted mobile telephone numbers may no longer be accessible by some customers.

IMPORTANT INFORMATION:

If you were contacted by us via text message (from 611611) or e-mail it is important that you take action immediately and change your account PIN. When you change your PIN, do not reuse a PIN you have used before.

In order to reset and update your PIN you can use your My Account APP or click the brand below to login into your account and access Manage Profile.

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If you experience a sudden loss of service, or are having difficulty with a number transfer, please contact customer service at [protected].

If you suspect unauthorized activity regarding your wireless service, and use your mobile number as a form of authentication on other accounts (e.g., financial accounts, social media accounts), consider changing passwords to these accounts immediately.

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How We're Taking Action

Since uncovering this fraudulent activity, we have made enhancements to improve the security of your mobile account. For example, when a request to transfer a number is made, we will send a text message notification to your device to alert you to the request. This message will include the number you should call if you did not authorize the transfer. Additionally, we will also send you a text message containing a unique code (a “Number Transfer PIN” or “Port PIN”) that must be provided to the new carrier before a transfer can be completed. This code should only be provided to your new carrier when you are making your transfer request. We will never call you and ask you for this code.

For more information on how to protect your mobile identity click:

https://www.tracfonewirelessinc.com/en/ProtectingYourMobileldentity

Yes, my phone stopped making and receiving calls, and calling SafeLink they cannot figure it out. So, I ordered another one from the SafeLink site. I tried to activate the phone online and was unable to. So, I called customer service and they said the SIM car that came with the phone is not correct, so they tried to fix it and was unable to. Then the transferred me to the upper management, which when they do that the call drops and I have to go through the first call all over again and the second call drops again. I do not have another phone to call and get this fixed I had to borrow a phone and I can only do this once a week. I have been 2 weeks without a working phone. Tring to chat with SafeLink online is impossible.

for 3 weeks i have not been able to make or receive phone calls. for 3 weeks ive spent a total of 42 hours on hold, ive troubleshoot my phone 14 times with a customer service rep, to be told to hold then hung up on approx 10 times, and made it all the way to "Higher tech support" 3 times to have them trouble shoot my phone and give me instructiosns and say they will call in 30 mins to see if it worked and they never called. today March 23, 2022, i spent from 8AM til 730pm on hold, being hung up again made it higher tech, trouble shot my phone, it still did not work and they told me they couldnt replace the phone, said hold on ill transfer you to someone who can help you and they hung up on me, they actually gave me chest pains today, I am disabled and need a phone so next im going to see if i can get service wirh Q-link.

kathleen rowe

I called Safelink Wireless, only to remind them that I had not received my free monthly minutes. Instead my cell service was disconnected. I mean; I can't make any calls or even dial 911 in an emergency. I called on March 18,2022. If someone can assist with resolving this issue, I would be forever grateful. Thank You

MY NAME IS JAMES PALMER ( PHONE NUMBER [protected] ) i received notice that my service was going under changes & if i did not respond i would not have phone service, so i contacted [protected] call 1( the first time they told me they not know how to rectify my problem & to try again later ! ) call 2( they told me that even though in their messages starting on feb. 23 after 6 of the same messages ending mar. 3 that 611611 was offering a free phone upgrade & at the end of the message it says "please speak with our agent [protected] ) now for your FREE PHONE" no one knew anything about this & could not help me ! ) 3 attempt ( i was told in no certain terms that i had to buy a new phone to get my phone service turned back on ( ya by this time my service had been terminated >>>NOT MY F#@KING FAULT

This phone I received over a year ago should have been thrown in the trash and not restored and given to another person if there were a true emergency I'd be screwed because this phone DOESN'T WORK. the battery gets super hot, right in the middle of a chat the phone shuts itself off then it turns back on , also in the middle of writing things pop up like how this phone is wifi ready making phone calls, this phone just like all other phones y'all refurbished shouldn't be given to another person they should be tossed in the trash. I know your way of thinking, big deal if these phones work or not, the people getting them are trash anyways, why send them a good working phone when they don't deserve it. I'm sorry but I truly feel that is the way those needing help is looked up. If we weren't looked at as trash the phones you send would be phones that actually work. I still don't know the phone number for this phone because it doesn't work.

Safelink constantly disconnected my service for no reason I must call them every month to get them to restore service.

Now they have once again disconnected my service and are having me reapply for my lifeline benefits because they say that they didn't update the serial number of my phone ?

It's THEIR fault that they didn't update the serial number but now they've disconnected my service and I will be missing important calls this week !

Safelink is grossly incompetent and something must be done to stop this company from abusing It's low income customers

I recently had to transfer my SafeLink bc of the At&t/Verizon changeover. I have spent at least 30 hours on the phone with TracFone and they can't transfer my data or messages

I can't set up voicemail so I can't receive it receive. I gave them my enrollment number and everything else. I have unlimited minutes, data, and messages. They want me to buy data. I'm not even sure I have the services anyone more. Please help me.

I started receive text messages from Safelink Wireless to offer me a free upgraded phone, because they will shut down underlying networks. I have a 3g phone. I called, and was told I was eligible for a free phone; but they didn't have phones due to overwhelm demand. I was told to call next day to check if they got more phones. I called again, the same happen. no phone due to demand. I was told to call in a couple of days. I called more than week later because I was taking care of my dad in hospital and I didn't have time to call earlier. I called today Feb 11, 2022 and I was told that I'm not eligible for free phone. I was a bit shock. I told the person all that happen and she supposed keep checking but the account didn't show that I'm eligible. the person told me she couldn't offer me the phone because the account doesn't show that I'm eligible for free phone. I told the person that they will be responsible if the network shut down and I'm left out of service and I will report them to the telecommunications regulator for lie to customers, for deception, sham. Pardon for not writing dates of the calls, I don't remember dates. Thank you.

I have waited as much as 8 hours to get a single problem (no service) resolved only for it to happen again a few days later. The hold time for customer service is astronomical to say the least. You are guaranteed to to be on hold at least one hour before a non English speaking geek comes on the line and can't understand A damn thing you are saying. They either disconnect you on or put you on an infinite hold just to avoid your concerns. This has to be the absolute worse customer service handling in the entire world. I HATE SAFEELINK! Changing my provider immediately!

3-10-22

I have had SafeLink service for many, many years. Last month, February 2022, my service was shut off. WHY?

Please let me know.

Thanks,

William R. Trybus

[protected] but call me at [protected] (my sister's home #) since my cell phone is not working or her email address, [protected]@gmail.com.