The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Safecartfraudulent electronic check transactions

Urgent information about fraud!!!

I have a paypal account and some company using the name paypal is fraudulently submitting electronic checks to my bank account. They have been doing this since september and I just realized it today. The fraudulent transactions are listed as paypal des. Valid paypal transactions are listed as paypal des and I never realized that until today. As far as I know someone or company is hacking into paypal accounts obtaining checking account numbers and doing electronic checks again mine and possibly your account. Again these fraudulent electronic check transactions will show up as paypal des with varying id numbers. They are also using the paypal number of [protected] as the company number to call in reference to the transactions.

Please check you bank statements closely to verify that the same thing is not happening to you. You may also want to remove your checking account information from your paypal account as I have done. Please protect yourself! You do not want this to happen to you!

  • SafeCart's response · Jul 06, 2011

    Hello,

    I'm sorry to hear you have had such a bad experience. The contact number we have for PayPal is [protected]. They should be able to assist you with getting the funds from your PayPal account back onto your card/bank account.

    Regards,
    Kristy

    SafeCart Customer Service
    www.SafeCart.com

Responses

  • Sa
    sammacd Sep 01, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have been waiting more than two weeks for Paypal to validate my account. In the meantime I have no access to the money there. Can't help feeling that this is a rip-off. I have provided all the requested information (uploaded passport and copy of utility bill to prove my address) but have heard nothing more for over two weeks. THIS IS NOT ACCEPTABLE.

    0 Votes
  • Di
    Diana Totten Dec 06, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I never requested credit from this company and they initiated a hard inquiry on my credit report. This was not authorized. What can be done to remove this?

    0 Votes
  • Hu
    hugulopu Apr 29, 2015

    ordered Chlorella from Chinese Company. my payment was done with PayPal.
    PayPal seems to work together with them and i guess they share the money they receive from stupid customers like us.
    PayPal close my file and said the case is correct. but i never get my order.
    i've opened the file again and complain PayPal but 2 days later they close it again.

    0 Votes
  • Wo
    WoundedOIF_OEF_ArmyMom6 Oct 15, 2014

    They did the same to me and the customer service number on the back of their paper card, is of no use! I tried to called to dispute inaccuracies on my statements and I couldn't get anyone to answer the phone! Oh but they have no problem calling you to collect money you owe them, on your account! They closed mine due to IF, after only having the card 4 months! Only one time did this happen! Furthermore, I was current with payments..I even tried to explain (immediately) when it happened, that the incident was through no fault of my own, and they refuse to listen! And it was the first and only time that the IF problem occurred! Pay Pal is very quick to add that $25.00 late fee as well, if your payment should arrive late, and further keeping your balance high! Sometimes you have no control over your bank paying your bills on time, as they are notorious for holding onto funds, and paying them when they see your balance is low, just so they can collect those insufficient fund fees! In my opinion, I think all of our banking and other financial institutions are in Cohoots!

    0 Votes
  • Gr
    Grantboi Oct 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I wish I found this post sooner. If not, I hope my response do not trigger anymore flame.

    Paypal is a payment METHOD. It has been used by many online merchants including the popular Ebay. If you buy something online, you have the options of paying by credit cards (mostly Visa and MasterCard), cash (debit from bank account), or Paypal. If a buyer choose to pay with Paypal, it does not mean that Paypal is involved in the selling process. Paypal is used as payment process. I hope I put this correctly for many people to understand. By now, people including whoever visit and read this forum may have been tired of this already. Same as if you pay with Visa or MasterCard. Visa or MasterCard or your bank is not the seller, it is used as a payment method. Put it another way, Paypal has been USED as a PAYMENT processor by many online merchants.

    As far as whether or not Paypal making money, I would not be going to dwelve further since I don't know much about how Paypal makes money in general from merchants.

    I visited paypalporn.blogspot.com/ and am surprised to find out that PAYPAL is being used as METHOD OF PAYMENT for those porn sites. There are other payment methods like Visa, Master Card, and others listed as well. Like Tom had provided, Paypal is working with European porn based merchants to provide a payment option for European customers AND the letter mentioned that it is a PILOT program. As far as I know, Paypal is not available or accepted as a payment method for any porn sites or porn merchants based in the US or outside Europe. This could mean that Paypal is possibly opening up to porn business. It remains to be seen.

    What I don't agree is what WestCoast has been trying to explain. Whoever posted on this paypalporn.blogspot.com, he/she/it/they would mislead people into believing that PAYPAL is selling products, services, items, etc. Again, PAYPAL is a method of PAYMENT or it is a PAYMENT processor just like Visa, MasterCard and other major credit cards. Up to here, I should not excuse if you have understanding of language barrier. It has been explained again and again. PAYPAL is not a merchant. It has been USED as a METHOD OF PAYMENT or a PAYMENT processor.

    0 Votes
  • Da
    dasadayanidhi Jul 29, 2014

    they are useless. they cheated me by taking away my money. i am not going to use paypal anymore.

    0 Votes
  • Jo
    Jorge Mota Jul 15, 2014

    In last March I made a purchase on Ebay Spain of a product located
    there, according to information that was contained in the page itself.
    What is not my dismay when after sending me the tracking number
    (RG364829513DE) to check the origin of it is in Hong Kong. I immediately
    contacted the seller and tell him that this was not correct and not
    blaming me for the customs fees (from Spain to Portugal, within the EU
    there are no fees). As it seemed to me that the seller was trying to
    wrap me I decided to open a case on Ebay / Paypal (within the stipulated
    period of 45 days). Time passed and the product was retained in the
    customs for paying the customs fees. In the meantime, and against all my
    expectations, because I thought that Paypal was fully trusted, the
    resolution of the case is granted to seller, merely because he made
    proof of having sent, although the starting location does not match the
    advertised and I not have received the product, contrary to what is
    expressly advertised in the Buyer Protection Program, in which, case the
    Buyer does not receive what they purchased is entitled to refund. The
    product, unclaimed, was returned by the Portuguese post office, which
    was then lost (not my fault I think) in the return path. The Deutsche
    Post sent me a document attesting the loss (meaning that their
    compensation would be delivered to the shipper, ie the seller). This
    document was timely mailed to Paypal, and they responded by saying that
    they had nothing to do because the case was now closed to them, and that
    I must contact the seller to resolve amicably the case. If I must
    contact directly the seller to solve the case, the Paypal serves for
    what?

    Note, however that the seller stopped responding to my messages.

    Concluding I lost Euros 90.00.

    Case: PP-[protected]
    Transaction ID: 5AH09851C0704431P
    Seller: Rambook Ltd
    Ebay User: 11777abc

    0 Votes
  • Hu
    Hubcap Joe is A Douche Apr 16, 2014

    Forever known affectionately as PAYHELL!!! and FEEBAY :)

    0 Votes
  • Xa
    xander321 Oct 31, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Hi
    I want to make a complain about paypal they limited my account for this reason " Jul 14, 2013 : We noticed some unusual activity on the credit card linked to your PayPal account" and when i ask them to be more specify about the problem a proof or something to tell me what it is the meaning of it they refuse to do it, i have send them the proof of my id and my address and they still refuse to reopen my account, can you help me with this problem ?
    Thank you

    0 Votes
  • Be
    Benagami Jul 28, 2013
    This comment was posted by
    a verified customer
    Verified customer

    This complaint was resolved to my satisfaction today. TO COMPLAINTSBOARD.COM - Please delete this complaint.

    -1 Votes
  • Be
    Benagami Jul 27, 2013
    This comment was posted by
    a verified customer
    Verified customer

    With increasing frequency Paypal seems to be facilitating fraud. It happened to me two years ago, so I stopped using sites that take Paypal. Today I made the mistake of using Paypal to pay for bar codes on http://www.legalupcbarcodes.com/. I never got any barcodes, and Paypal says they won't give me back my money, that I need to dispute the item. You've got to be kidding. The invoice says barcodes, they didn't send them. That's fraud. And that's Paypal facilitating fraud. I'll never, ever use them again.

    0 Votes
  • We
    WestCoastLover Jul 22, 2013

    (seeing as how this did not appear the first time I tried posting it): My error for attributing Jackelop's slander comment to Tom.

    1 Votes
  • We
    WestCoastLover Jul 22, 2013

    that should read:

    (again, keeping in mind that Paypal isn't actually selling anything-they are a payment service, not a retailer.)

    1 Votes
  • We
    WestCoastLover Jul 22, 2013

    Yeah ... I'm pretty certain you've no idea what you're talking about.

    Your inability to decipher a simple ToS (that you link to) while constantly pointing to a single blog as "proof" of your opinion (a blog you seem to be associated with) is rather circular. Then let's not ignore the fact that you don't actually seem to understand what Merchant of Record means considering you seem to believe their acting in that capacity transforms them into a partnered retailer rather than a payment gateway service.

    If you want to convince people, how about some links that a) show Paypal/ebay is involved with Institutional Funds, and b) that Institutional Funds, in their entirety as a broad category of investment type, have a universal and total ban on all such affiliations (again, keeping in mind that Paypal isn't actually. Do you know what would also be great? Showing some actual financial experts discussing this rather than your own one-track blog and some users on a porn site. (BTW, considering your lack of proof and continuing accusations against Paypal, you complaining that this board allows slander is deliciously ironic.)

    It's called the onus of the burden of proof, and it's on your shoulders. Do something with it or be recognized as someone with nothing more than a chip on their shoulder and an inability to prove otherwise.

    1 Votes
  • To
    Tom Waring Jul 20, 2013

    I've put it together for you: Institutional funds can't hold shares of companies make money from porn, guns, etc.. Paypal reversed a 9 year ban and is now making money from the online sales of porn. The Board of Directors of eBay who were elected by these shareholders have violated their fiduciary responsibilities. I'm no Puritan but I do believe in moral responsibility. Decisions this important that contradict shareholders wishes should not be made in secret by the Board of Directors of eBay.

    If "certain sexually oriented" doesn't exclude what you can now buy with Paypal at 21sextreme (dot) com then I don't know what it could possibly exclude. There is really nothing else besides illegal content (which is already covered in other parts of the ToS). In fact, some of that stuff is probably illegal in the US.

    See it for yourself then comment WestCoastLover paypalporn.blogspot.com

    0 Votes
  • We
    WestCoastLover Jul 18, 2013

    There's a difference between people being upset that Paypal allows their services to be used by pornographers and "Paypal is selling porn, " as you claim. The former is a subjective opinion that people are welcome to have or dismiss, as they like. The latter, however, is an error that can objectively be disproved.

    Paypal does NOT sell porn. It's services are USED for OTHER PEOPLE to sell porn, but they don't sell it. Being the merchant of record does not turn a payment service into a retailer. That's not what "merchant of record" means. As you point out, the merchant of record takes on some legal responsibilities, but that does not entail a partnership or the like with their customer. Because that's what the porn site is: their CUSTOMER.

    And you still can't accept that "certain" is a subjective term. The fact that you have personally decided what "certain" means for you, as an individual, does not mean Paypal similarly defines it that way. It is not a ban. Legally and functionally, this is clearly so. It is obvious in the link to the ToS provided in the first post.

    And "online chatter" is not relevant, because it is a back and forth of layman opinions, much like yours is. If you're wondering why the board of directors can make this decision without the shareholders' opinions, point me to their shareholder policies that state all decisions must be run by them prior to any service changes. The purpose of having a board of directors is to make this sort of decision without having to poll the shareholders, barring a mandate of policy or legality that requires specific situations be thrown out to a shareholder vote.

    If you have access to such documentation that pertains to this situation and PROVES a sharedholer mandate exists, then by all means share it because, as it stands, you have not even remotely done so. If you cannot, you are merely voicing your own personal displeasure - nothing you've shown has actually illustrated Paypal has any obligation not to do business with such services (indeed, as stated, their ToS seems to point to the exact opposite.) In the absence of such a governing mandate, you are merely voicing your own puritanical opinion and erroneously couching it in a "ban" that doesn't actually exist.

    1 Votes
  • To
    Tom Waring Jul 18, 2013

    Sorry WestCoastLover, I'm just Tom. If other people are posting about Paypal selling porn online it may be that they are upset. Unlike you.

    It's true that liability is very limited for other types of content but the rules change for adult. Fines for misbehavior around content and chargebacks go to the merchant of record and the merchant of record can be shut down by the card associations for infractions. There is responsibility all the way through the transaction chain. This is one of the reasons it is a big deal that Paypal is selling porn.

    So, head on over to 21sextreme (dot) com and let me know what you think of the "certain" sexually oriented materials Paypal is selling. Two fists in an butt. Probably fine, right?. Peeing? Also, fine. What is the point of a ban if it doesn't cover these items?

    More importantly if the Board of Directors of eBay took this decision in June (see file attached) why would they not have consulted stakeholders? They have a fiduciary responsibility to shareholders and are upstanding members of the business community. William Ford (Ford Motor Company), Marc Andreesen (Facebook), Kathleen Mitic (Special Olympics) and others surely didn't expect to get away with this privately. It's big news that they would authorize Paypal - all of sudden - to sell hardcore porn online.

    Don't you think that shareholders, most which are institutional funds (pension, retirement, university endowment, etc.) and are banned by their bylaws from working with companies that work with porn, guns, etc. have a right to know? Shouldn't the community have been consulted? Or is it possible that eBay's Directors think they can maintain a 74 billion dollar valuation on just porn loving retail investors? And don't they know that those investors would rather have Larry Flynt and Hugh Hefner as Directors?

    Also, here is chatter from the online porn community about paypal http://gfy.com/showthread.php?t=1112343

    Comments

    -2 Votes
  • We
    WestCoastLover Jul 16, 2013

    By the way, I'd like you to point out where the "Acceptable Use Policy" you linked to in the first post (and I say YOU, Tom, as it seems you're championing this "cause" under multiple accounts that keep saying the same thing in different threads about Paypal), says Paypal cannot be used for porn retailers. The only part I've spotted that MIGHT mean this are:

    (f) items that are considered obscene

    "obscene" is, I imagine, purposefully subjective to give Paypal leeway under how it is enforced. But "obscene" is not synonymous with porn/adult content by default. Also, note the following also appears in the ToS YOU linked to as "proof" Paypal is supposedly violating a policy that doesn't apply to it anyway:

    (h) certain sexually oriented materials or services,

    Oh, there you are ... "sexually oriented materials or services." That's the part that bans porn, right? Oh, but hold on. What is that other word that appears there?

    "certain"

    Well, what does "certain" mean? That's right, it means the ban on sexually oriented materials or services is CONDITIONAL. It is not a total ban. Seeing as how I don't see any further definition of what qualifies as "certain, " your assertion that Paypal cannot involve its services with porn sites seems to be directly contradicted by term 2h of their Acceptable Use Policy.

    2 Votes
  • We
    WestCoastLover Jul 15, 2013

    No, Paypal is NOT selling porn. Application of "merchant of record" status means Paypal, as the payment gateway, assumes certain legal and financial obligations in response to the transaction (such as the name that appears on credit card statements, and whom charge backs occur.) It does not mean Paypal is SELLING the product involved, even if it becomes in any way responsible for the behaviour of the provider in relation to the transaction.

    Let's say I have a business selling home made furniture, for example, and I use Paypal, Paypal is in no way legally liable if my furniture breaks, hurting the customer, and the customer sues me as a result. Although Paypal is the merchant of record, and therefore has certain legal responsibilities so far as the credit card companies are concerned, they are not selling my furniture. They are a payment gateway, not a partner -- their involvement is limited to payment related responsibilities. They would not have to help pay any of the suit if it succeeded against my business because they are not my business partner -- they are not selling my furniture.

    There is such a thing of legal obligations and responsibilities, including as a "merchant of record, " without a payment service such as Paypal actually selling the product or service involved as a result.

    And, of course, this also becomes irrelevant since (as I previously stated), Paypal is not bound by its own company's ToS. Their ToS are for their clients (users.) If Paypal wanted to start up its own porn studio called PaypalPorno, it would be entirely within its rights to do so, so long as it doesn't violate any legal obligations it has to its shareholders. Their ToS is called the "Paypal User Agreement" for a reason -- because its use limitations apply to USERS: its CUSTOMERS. It's an internal policy Paypal set up to govern third parties, not itself on its own.

    If you think a company is using Paypal in violation of the Paypal User Agreement, contact Paypal and complain. Repeatedly. But, stop saying that Paypal is "selling porn." This claim is false practically, legally, operationally, and by implication.

    2 Votes
  • To
    Tom Waring Jul 15, 2013

    What is the Board of eBay thinking? Why would William Ford (Ford Motor Company), Marc Andreesen (Facebook), Kathleen Mitic (Special Olympics), etc. agree to sell porn?

    Don't they know that institutional investors can't hold shares of companies that sell porn?

    0 Votes
  • To
    Tom Waring Jul 15, 2013

    Paypal is indeed selling porn as the merchant of record for transactions in which a credit card is used. It is the so called, "Master Merchant" (look it up in the MasterCard Regulations) and is responsible for the content it sells and the behavior of the sponsored merchant.

    The Board of Directors of eBay must act in accordance with the law and with the wishes of the shareholders that they were elected to represent. The majority of shares in eBay are held by institutional funds (ex. Calpers) that have strict policies against selling porn, guns, etc. Perhaps the Board of Directors of eBay believe that there are enough porn loving retail investors out there to support eBay's 74 billion dollar valuation? The history of porn companies gone public (ex. Playboy) throws doubt on that assumption.

    Why wouldn't the Board have an open discussion about porn with shareholders? They certainly were not elected to take such extreme decisions and to act in violation of their own ToS.

    -1 Votes
  • We
    WestCoastLover Jul 15, 2013

    Paypal is not selling porn. They are not selling ANYTHING but their financial services.

    If you see Paypal attached to a porn site, it's because Paypal has not acted on a third party using their site to sell pornography. That no more equals Paypal selling porn as it means your credit card company is selling porn because credit cards are a payment option on porn sites.

    If you locate such a site, report it because it obviously has not yet been noted by Paypal as not acting against their ToS. As with most companies that operate with such a ToS agreement, policing infractions is largely up to the public and their willingness to report them, given the Internet's vastness and the amount of sites that use Paypal.

    And, of course, there's also the simple fact that even if Paypal decided to get involved with the porn industry directly, as a company, doing so would not be against its ToS. A ToS agreement is between the company and its customers/clients. A company does not need to abide by its own ToS because it is not legally bound by them. They can do whatever they want with their own service internally so long as it is within the law.

    2 Votes
  • Le
    LeandroSanturce Jul 15, 2013

    The complete Acceptable Use Policy can be found at the following URL:
    https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=ua/AcceptableUse_full&locale.x=en_US

    But Paypal is now selling adult/obscene content online. Check: paypalporn.blogspot.com.es/

    0 Votes
  • Gr
    Gregoire Jul 11, 2013

    Paypal is selling porn/obscene content online, against their Terms of Service. Check this: PaypalPorn.blogspot.com

    0 Votes
  • Ma
    Maurice Bergman Jan 01, 2013
    This comment was posted by
    a verified customer
    Verified customer

    My family in the United States sent me $100 through Paypal on the internet.The money has
    not appeared on my Paypal account which I use to shop on Ebay. Numerous email complaints
    to Paypal go unaswerc6eb7ed. I use Paypal successfully to pay for Ebay purchases through
    my Pennsylvania bankaccount, so it seems unusual that they do not respond to my complaint.
    But, $100 is money, no ?

    0 Votes
  • Ma
    maurs Dec 08, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I am seeing a charge on my credit card and I don't know what it's for the amount is tt 6.63

    0 Votes
  • Na
    nasir jamshaid Sep 28, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Where do I cntct u privately???

    0 Votes
  • Na
    nasir jamshaid Sep 28, 2012
    This comment was posted by
    a verified customer
    Verified customer

    ohkkkyyyy

    0 Votes
  • Ad
    Adam Kegel Sep 26, 2012

    I have a Canadian Paypal account . I just sold an expensive bicycle to an American who resides in the United States. I received the moneies in my paypal account in US Dollars. I have a US daily interest chequing account in Montreal Quebec Canada. I requested that Paypal transfer the funds from my paypal account to my US daily interest chequing account in US Dollars which they refuse to do. They seem to be holding me hostage to their stupid policies which is because I have a Canadian PayPal account & because I reside in Canada, they refuse to transfer my money in the currency of my choice, the currency in which the transaction was conducted. Furthermore if I tried to add my US daily interest chequing account on Paypal account & then try to transfer the funnds which are in US currency to my US daily interest chequing account it automatically converts the money to Canadian Dollars at a very unfavorable exchange right of 1 U.S. Dollar = 0.959065 Canadian Dollars when the true & accurate present exchange rate is 1 US Dollar = 0.9842 Canadian Dollars... This is highly unfair & it seems that PayPal holds it's clients hostage to their very unfavorable policies, terms & conditions...

    0 Votes
  • Na
    nasir jamshaid Sep 24, 2012
    This comment was posted by
    a verified customer
    Verified customer

    i have received your text massage that i have won 500, 000 pounds in 2012 Pepsi international mobile draw London.. so i am sending u my information.I want to know it is true or false.
    name ; Nasir Jamshaid
    email ; [email protected]
    cell no; [protected]

    0 Votes
  • Na
    nasir jamshaid Sep 24, 2012
    This comment was posted by
    a verified customer
    Verified customer

    received an sms i won £500, 000 please let me know contact me!! at my number Nasir [protected] OR ID [email protected]

    0 Votes
  • No
    noaccount Sep 23, 2012
    This comment was posted by
    a verified customer
    Verified customer

    On 7/11/11 and 7/13/11, I was e-mailed by paypal. welcoming me to paypal and telling me how to use my account. I was a bit put out as I had not opened any account.I tried many ways to contact them about this mistake. but was not given any avenue to contact them. I tried logging into this supposed account, but as I had no password I failed. none of their topics under why I wanted to email them fit my situation. so they just do not give me a way to contact them. At that point I let it go. I was new to the internet' Now almost a year later they have emailed me " PayPal Annual Privacy and Error Resolution Notice " informing me how they share and monitor my personal info. Needless to say, I am very unhappy. Once again i have tried every way to contact them. It appears that they may do whatever they want without having to answer for their actions.I would like to clear my name from what ever they are sharing . I do feel violated. What might I do? Thanking you in advance, Martha Anne Adams

    0 Votes
  • Ro
    rodsboys Sep 14, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I just exchanged $85 USD to Canadian and I netted $79.80 Cad. Best part is right above where they show me how much I am being taken for it says "The following information shows the U.S. Dollar to Canadian Dollar currency conversion. We use the most current exchange rate data."
    Really? I think not. At least they should be honest and say " you are paying for the privlidge so take it"
    Based on the actual exchange rate at http://www.xe.com/ucc/ I should have gotten 85.00 USD = 82.4814 CAD . Aren't the fees they charge you to receive the money enough? Especially because they already get fees at the ebay level also. I wish someone would start a class action against them.

    0 Votes
  • Ba
    Badoske Jun 07, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Received a Email from a PayPal accountant saying that a recent transaction I had made had been paid in full, & that I was to mail the item & provide a shipping number. I received no payment when the item was shipped.

    0 Votes
  • Fr
    freetrialsarenotfree2 May 21, 2012
    This comment was posted by
    a verified customer
    Verified customer

    File a dispute with your credit card for "Non receipt of merchandise." They will most likely want a signed letter from you detailing what steps you took to resolve the dispute with the merchant, and the merchant's lack of response. Your credit card company may be able to recover the funds via the chargeback process for you.

    0 Votes
  • Mi
    Mike Judd May 21, 2012

    I ordered some parts from a company called Desert Scooters, and paid through PayPal. My credit card was charged, but I never received the merchandise. I filed a "dispute" with PayPal, but missed the deadline for the next step of "escalating" it to a "claim" by one day, because I was out of the country (I admit they had given me the deadline date). They refused to make any deviation as "this decision was made in accordance with our policy." They also refused to give me any contact information on Desert Scooters, then blocked my e-mails. I subsequently was able to determine that Desert Scooters has evidently gone out of business. I wonder if PayPal is still sending them payments? I also wonder which of the two now has my payment.

    0 Votes
  • Ja
    Jabes May 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a product online from a trusted vendor. I used PayPal because my billing and shipping information was already filed and it was convenient. However PayPal wouldn't use the credit card I requested, they decided to use a funding source of their choosing. When I filed a complaint I was told it wasn't their problem. Their customer service reps were arrogant and rude, treated me with contempt and just didn't give a d**n. As far as they were concerned I was out of luck, PayPal does what they want to regardless of what the customer requests. The most irritating person was Wendy, #45761. She didn't listen to a thing I said, she had her prepared answer and what I said didn't matter. Beware if you must use this service. They do what they want and will never listen to you if you don't like what they do!

    0 Votes
  • Ma
    maxarl Mar 07, 2012

    I ordered the SpeedyPC software but when the invoice came it included a charge for Privacy Controls. I called the activation number, told the he tried to sell me a $400+ technical support service and when I told him I didn't need it he continued to reduce the price and then hung up on me. I then told him I wanted to cancel the whole order but she would not connect me to anyone who would remove the order from my credit card. The software is useless and made my computer unstable and had to reinstall Windows. I also sent them an email canceling the purchase and asking for removal from my paypal did not get response. The and stated 60 day money back gaurantee so I opened a dispute with Paypal and the responce was (We have concluded our investigation into this case. Unfortunately, at this time we are unable to decide this claim in your favor.)
    THANK YOU PayPal Purchase Protection you are the BEST


    We have concluded our investigation into this case. Unfortunately, at this
    time we are unable to decide this claim in your favor.

    0 Votes
  • Po
    Poltimer Jan 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a $5900 DTG printer through PayPal in November 2010 that was reported to be manufacturer-refurbished by the seller. When I received it, it was in terrible condition, obviously used and severely damaged by the shipper (FedEx) due to inadequate packaging on the sender's part. Unbelievably, PayPal refused my claim for a buyer guarantee because I paid with 2 separate credit cards! What difference does it make if I use 100 credit cards??? I still got ripped off. Please beware of PayPal, they claim they protect you but they definitely do NOT!

    0 Votes
  • He
    Helen Dec 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I’m trying to understand what your company expects to get out of denying a registered charity, Radio Savant Productions, Inc., the ability to raise funds to purchase gifts for children at Christmas. I have scoured your policies and found NOTHING that correlates with the following official message from your customer service representatives to Radio Savant Productions, Inc.

    “You can raise money to help your sick cat, for example, but not poor people.”

    That is a direct quote from one of your representatives. Your behavior disgusts me. You shut down a charity drive not once, but twice. Here was your response to the second attempt that followed your policies as laid out when the last charity drive was shut down.

    “WE KNOW WHAT YOU’RE DOING AND WE AREN’T GOING TO PLAY GAMES WITH YOU”

    As a concerned customer who donated to this charity drive, I will be contacting all of the editorial departments at major newspapers in the country and even go after television news stations I can find the contact information for. I will be contacting any site I know that uses your service to strongly encourage them to stop using PayPal as their primary payment option. There are enough reputable competitors that don’t discriminate against charity.

    The easiest solution is to issue an apology, allow the charity drive to go through, and update your policies and website design to reflect your pro cat/anti-poor people policies. All you are doing now is angering your customers and destroying your reputation. Do you really want to be the company that ruined Christmas for hundreds of needy children?

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