Having problems with SafeCart?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

SafeCart reviews first appeared on Complaints Board on Jul 13, 2008. The latest review Unauthorized charges was posted on Jul 22, 2020. The latest complaint online repair programs sold for fixing home computers (reimage) was resolved on Jun 21, 2019. SafeCart has an average consumer rating of 4 stars from 147 reviews. SafeCart has resolved 124 complaints.

SafeCart Customer Service Contacts

1855 432 0727 (USA and Canada)
808 178 8882 (United Kingdom)
+44 203 866 3573 (United Kingdom)
102 - 3962 Borden Street
Victoria, Minnesota
United States - BCV8P 3H8
Mon9:00 AM - 9:00 PM
Tue9:00 AM - 9:00 PM
Wed9:00 AM - 9:00 PM
Thu9:00 AM - 9:00 PM
Fri9:00 AM - 9:00 PM
SatClosed
SunClosed

SafeCart Complaints & Reviews

Safecartbilled for program not ordered

I was checking for a free driver downloads and was reading about Safecart. I entered my credit card # to further see what it cost and entailed. After reading about it I decided not to buy it, but backed out of the program.

I later found "free downloads" for what I needed. I was billed $39.94 on Jan. 03, 2011 on my VISA card and it showed up on my monthly statement. I did not receive a download nor expected one from Safecart. I want my name "unsubscribed" from your mailings and expect you to credit my account for the $39.94.

You can contact me through my email regarding a credit refund.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Gi
      Gina Waterworth Jul 29, 2015
      This comment was posted by
      a verified customer
      Verified customer

      i have notice that you have taken out £30.97 was taken out of my bank account on the or around the 16th of june without my knowledge for something that i did not order although i did have this last year for another computer in which i dont use and may i say that when you sent me a pin number to type in to activate the programme it did not work so i am asking for my money back for both times and also for a programme for privacy grid which also i did not ask for i took a look at it and found that money was involved and came out of it by closing down the request form but still again you take money out of my account which again you have done this trice in the last two months so in all you owe me about £90 plus you had left me with a bank charge of £42 as the money you took was for my bills and they could not be paid because unknown to me you took my money without autherisation from so now you can refund it all please or otherwise the bank with take action and as of now you can not steal my money

      0 Votes

    Safecart — automatic payment to safecart email received today

    I received two Emails from PayPal today entitled 'Your automatic payment to SafeCart changed'. I...

    Safecartmy computer is worse off then it ever was since I signed you people up. how do I cancell it??

    I have had six crashes since I registered and paid 39. dollars and some cents I dont want your service any more What is going on ??

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • Bo
        bobsauer2 Mar 25, 2012

        Reference # "NWPC-U190312-61BSG"
        I have finally uninstalled all PC down load and now my computer is working good. Their program is just a ripoff.
        I called to cancel the subscription, but was giving the run around. I was not able to understand most of the idiots so called English
        I feel that I should get my money back. $39.94.
        I would not advise anyone to download the program because it will cause all kinds of problems for your computer.

        Please cancel the renewal contract too.

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Safecart.comdriver wh usa [protected]

      auf meiner creditkarten-abrechnung, belastung von:
      safecart.com*driver wh usa [protected] € 47, 95
      nicht bestellt, keine rechnung !!! weiß nicht was es ist !!!?????
      wie kommt man an die firma heran ? möchte mein geld wieder haben.
      habe nur die abrechnung von master-card

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • SafeCart's response · Nov 09, 2011

          Hello,

          I'm sorry to hear you were having problems with your purchase. Please give us at a call at [protected] M-F 6am to 5pm PST or email us at [email protected]
          We will be happy to assist you with the program.

          Regards,
          Kristy

          SafeCart Customer Service
          www.SafeCart.com

        • SafeCart's response · Oct 22, 2012

          Hello Harry,

          SafeCart is one of the Internet's leading payment processing services. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at [protected] (M-F 6am to 5pm PST) or through email at [email protected]

          Warm regards,

          Kristy
          SafeCart Customer Service
          www.SafeCart.com

        • Fr
          Francis Vanhaelen Aug 23, 2013
          This comment was posted by
          a verified customer
          Verified customer

          Messieurs,
          auriez vous l'obligeance de regarder le dernier payement que je vous ai envoyé, en effet je viens juste de recevoir le rapport de ma banque, qui vient de me déduire mon achat chez vous pour l'antivirus.
          Donc je suis étonné de voir que vous me réclamiez encore le payement .Pouvez vous s'il vous plait contrôler, et me tenir au courant, car j'ai fait un "bakupt"dernièrement sur mon ordi et c'est peut être là le problème ;
          Dans l'attente de vous lire acceptez Mr l'expression de ma sympathie

          Francis Vanhaelen
          2/2 R. du premier de ligne
          4458 Fexhe slins Belgique
          Tel:+[protected]
          mon N° de carte [protected])

          0 Votes
        • Ha
          harry holloway Oct 12, 2012
          This comment was posted by
          a verified customer
          Verified customer

          can anyone tell me how i can stop credit card debits, i no longer use regcure but i am still being charged and obviously wish to stop the payments

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Safecart — very user unfriendly

        Saw an ad on tv for pc cleaner- Site went to regcure. Purchased the item, paid for it through safecart and...

        We are here to help

        • 16 years' experience in successful complaint resolution
        • Each complaint is handled individually by highly qualified experts
        • Honest and unbiased reviews
        • Last but not least, all our services are absolutely free

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Safecarta charge of $49.94 appears on my bank account

        On Oct 5, I was searching for some way to open a file of pictures sent to us. The computer asked if I wanted to search the web for solutions. I said yes. It sent me to Ile-Docs.com. There was a "free" download for RegCure. I downloaded this and THEN it wanted $49.94 for the "registration key number"!! I answered NO and got out of that website. I also uninstalled the program.

        GUESS WHAT?? A charge of $49.94 appears on my bank account! I feel they should REFUND this amount as I DID REPLY "No" to the charges.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          • Updated by Pareto Rep · Sep 30, 2011

            Hello,

            This is a very unusual issue. ParetoLogic has no way of charging you without your credit card or Paypal information. Merely downloading and scanning with the program is no obligation to purchase, and does not provide us with any way to charge you.

            I'd like to ask that you please contact our support team to provide us with more detail:

            http://techsupport.paretologic.com

            Phone and email support is available. If a ParetoLogic purchase was accidentally made, then a refund will certainly be provided.

            Thank you very much.

          • SafeCart's response · Nov 09, 2011

            Hello,

            I'm sorry to hear you were having problems with your purchase. Please give us at a call at [protected] M-F 6am to 5pm PST or email us at [email protected]
            We will be happy to assist you with the program.

            Regards,
            Kristy

            SafeCart Customer Service
            www.SafeCart.com

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Safecartwant a refund for item not needed

          I purchased an item Driver Detective for our problem that HP told me I needed for repair. A computer co. sent a repair man to the house and he said this item was not needed and he made the repair, I have called and no one calls me back, after trying and leaving messages, I am trying to get a response from you. all I want is a credit to me for an item that was not needed. $29.95 was billed to my card and I called the bank immediatly and they told me since no one will return my calls to try e-mailing you andto let them kn ow when you will be giving me a credit and if anyone even tries to help me.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            • SafeCart's response · Nov 09, 2011

              Hello,

              I'm sorry to hear you were having problems with your purchase. Please give us at a call at [protected] M-F 6am to 5pm PST or email us at [email protected]
              We will be happy to assist you with the program.

              Regards,
              Kristy

              SafeCart Customer Service
              www.SafeCart.com

            • SafeCart's response · Jun 27, 2014

              Hello Bob,
              SafeCart is one of the Internet's leading payment processing services. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at [protected] (M-F 6am to 5pm PST) or through email at [email protected]
              Warm regards,
              Kristy
              SafeCart Customer Service
              www.SafeCart.com

            • Bo
              Bob Wilkins Jun 09, 2014
              This comment was posted by
              a verified customer
              Verified customer

              i have a charge on my credit card from you and don't know what it is for.
              Please respond.


              Thanks


              Bob Wilkins
              Salt Lake City, Utah


              credit card #xxxx-xxxx-xxxx-0535, , -

              0 Votes
            • No
              Norman R Price Apr 24, 2014

              On date 4/14/2014, I some ordered a Norton 360 for my computer was charged for two and yet to receive the down load

              0 Votes
            • No
              Norman R Price Apr 24, 2014

              Norton 360 purchases

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            SafecartI want a refund of my 49.94 as my computer was protected & secure and I did not need the product

            I want a refund of my 49.94 as my computer was protected & secure and I did not need the product. Please credit my VISA account. Thank you.

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              • SafeCart's response · Nov 09, 2011

                Hello,

                If you are trying to contact SafeCart.com we can be reached by phone M-F at [protected] between 6am -5pm PST or by email at [email protected]

                Regards,
                Kristy

                SafeCart Customer Service
                www.SafeCart.com

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Safe Cartcharges

              I paid for two PC virus/cleanup prgrams, but upon tryng to run the second I had to register as I did the first. Not only did I pay fo the two separate programs, but I ended up out another 300 dollars.

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                • SafeCart's response · May 07, 2013

                  Hello,

                  SafeCart is one of the Internet's leading payment processing services. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at [protected] (M-F 6am to 5pm PST) or through email at [email protected]

                  Warm regards,

                  Kristy
                  SafeCart Customer Service
                  www.SafeCart.com

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                www.safe-cart.comunknown charge

                * I mistakenly ordered some program (s) from www.blitware.com.
                * cancelled their three items wwithin the 60 days and they are submiting these # items
                *On the blitware account #3955 this account shsowed up ...Refence...#1363 ... Account...#3955 ... $33.84 ... April 19, 2011

                * Please investigate this billing and work toward a refund of this $33.84

                Thanks ... Steve Austin ... [protected]@cogeco.ca

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  • Ro
                    robert hibdon Oct 06, 2013

                    to whom it may concern, what right do you have to take money out of my account without my knowlege also what product did i buy from you if any at all. i will be calling my bank and have them look into this matter, plus the better business office will be in contact with,

                    0 Votes
                  • Ro
                    robert hibdon Oct 06, 2013

                    Who do you think you are just take money out of people account's one without thier knowage and two what product if any did i buy from you. thid is not right i will report you the better business office! and i am calling my bank to have this charged looked into.

                    0 Votes

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Safe Cart File CureDoesn't work

                  On 8/8/10 I purchased Safe Cart File Cure to help with some of the problems I was having in my personal computer. I installed the program & couldn't get it to work. Then on 8/25/10 I installed Safecart Driver Cure to see if that would help with the File Cure. To my disappointment neither worked. I contacted technical support to help with my computer problem. I immediately uninstalled both programs. Both products were paid for on my Credit card account. I have yet to be refunded for both products. If You value Your money don't purchase either of these products... They do not work... :(

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    • Updated by Pareto Rep · May 10, 2011

                      Hi Mary,

                      [You seem to have made multiple posts on the same subject, so my apologies if I repeat what has been said elsewhere. ]

                      It's difficult to provide specific advice here, as it is unclear what the original issue is. There is also mention of ParetoLogic FileCure in the title, and ParetoLogic DriverCure in the post itself - two different programs that solve very different problems.

                      Also, please note that ParetoLogic is the developer of these software programs, and SafeCart is a payment processor ( they ensure your transaction is safe and secure).

                      You mentioned contacting technical support to fix the original issue. Was this ParetoLogic support, or different support company? Did you contact ParetoLogic for assistance at any time?

                      http://techsupport.paretologic.com/plsupport/consumer/search.asp

                      ParetoLogic is pleased to provide a complete refund at any time within 60 days of purchase, as per our satisfaction guarantee. However, the customer is required to contact ParetoLogic to claim their refund.

                      If I have misunderstood, and you had requested a refund within 60 days, then please message me your contact details. Or contact ParetoLogic support directly to get the issue resolved.

                      Thank you.

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Safecart Filecurenot working

                    On 8/29/10, purchased Safe Cart Driver Cure.. Didn't cure anything on my Computer, made matters worse. Had to get Technical Support to help with Drive Problem while Safe C.D.C. just charged my credit card and left me hanging. Please if You value Your Money, Don't purchase this product...It doesn't work.. :(

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      • Updated by Pareto Rep · May 10, 2011

                        Hello Mary,

                        It's difficult to provide specific advice here, as it is unclear what the original issue is. There is also mention of ParetoLogic FileCure in the title, and ParetoLogic DriverCure in the post itself - two different programs. Also, please note that ParetoLogic is the developer of these software programs, and SafeCart is a payment processor ( they ensure your transaction is safe and secure).

                        I also see that this issue occurred more than six months ago. Did you contact ParetoLogic for assistance at the time?

                        http://techsupport.paretologic.com/plsupport/consumer/search.asp

                        ParetoLogic is always available to provide technical support, information about your programs, and, as per our satisfaction guarantee, a refund within 60 days of purchase.

                        Please do let us know if you have any questions.
                        Thank you.

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Safecartinternet defender

                      While on the internet I suddenly received a message from "Microsoft Internet Defender" that my my computer was under attack from a virus. I thought this was a warning from Microsoft's "Defender" software service and upgraded for $29.95 to get rid of the infected files. It turned out to be a scam. The payment was made on my debit care and so the thieves made off with my money and also infected my computer which took many hours at a tech center to fix. I also had to change my bank accounts, so I lost an entire day of work. I would attach the email confirmation but I think that would re-infect my computer. I have been warned not to open it. If I find a way to safely open it, I will send it along. I did have a lengthy converation with Wachovia's fraud department about it when changing my accounts. They had never heard of SafeCart.

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        • Jo
                          jody ramsey Dec 21, 2014

                          I paid for this but I restated mi
                          y computer and now idont have it iwould like a refund I cancied you a weekago

                          jody ramsey
                          1103 s main apt12
                          Sullivan il 61951

                          0 Votes

                        Safecartno refund virus in computer

                        I wanted to download some pictures in my computer this program came up saide my new computer needed this software it did not work I paid the 29.97 and emailed them to get my money back they said it would come back in 5 days been a month and no rfefund. The worst is their blue box comes up everytime I turn my computer on..very annoying do not purchase!!!

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          Safecart.comfrozen pc - pc optimizer software does not work

                          PC Registry Optimizer - version 2.2 was installed on my PC and it does not work at all. No verifiable improvement to my PC was found. As a matter of fact, it furthered slowed down my PC - I continuall get stuck in applications since loading this software.

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            • SafeCart's response · Feb 14, 2011

                              Hello Sylvia,

                              I apologize if you are having problems with your program. If you call our toll free number [protected]. We are open 7am to 5pm PST Monday to Friday and we will be more than happy to assist you with information regarding your purchase.

                              Regards,
                              Kristy

                              SafeCart Customer Service
                              www.SafeCart.com

                            • Ab
                              Abalone Feb 05, 2011
                              This comment was posted by
                              a verified customer
                              Verified customer

                              And then give me your email address ; let me clear your cache.

                              -1 Votes

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            www.safecart.combarbara sue cohen

                            was sent phish or such, clicked to look at and somehow they got hold of my account - bank and charged me for signing up for services which I never ordered. This is an unauthorized charge...if I did somehow sign up, it was totally unclear that they were asking me to buy anything...might have been free trial or view but I never chose to sign up for any services..or to pay for anything, not even sure what they are for and don't want to go into site again to look at for fear of more charges without my knowledge being done to my account.

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              • SafeCart's response · Jan 23, 2011

                                Hello,

                                SafeCart.com is a Online Payment Processing Company. I apologies you were charged for something you did not authorize. We will be more than happy to assist you with any inquiries regarding these charges please call out customer support line at [protected] for more assistance.

                                Regards,
                                Kristy

                                SafeCart Customer Service
                                www.SafeCart.com

                              • Ro
                                RoachMaster Stretch Oct 23, 2015

                                Safecart.com Is a money laundering scam service being investigated by law enforcement. They employ workers who steal financial information and launder funds through this site in order to make it appear as though it had been acquired legally. If you call them for a refund more than likely you will receive it as they are inherently fearful of anyone intelligent enough to prosecute, or attempt otherwise to reacquire their personal funds. Do not for any reason use this website ever for anything, it is a financial scam and will hopefully be shut down in the near future. They are a phishing site and will compromise your entire computer system and steal all your records/financial information, address, phone number, name, SSI#, anything they think they can use against you to illegally launder funds.
                                Sincerely yours RoachMaster Stretch, E.I.A Records!
                                P.S. I love the F.B.I, the C.I.A, and the N.S.A

                                I have attached a screenshot of the unauthorized charges both posted and pending that they attempt to continually incur on my Paypal account. I was granted my refund when contacting them and then they charged it again afterwards, once again unauthorized and i will be not only calling again, but working closely with law-enforcement.

                                Comments

                                0 Votes

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              Safe Cart — unauthorized payment using paypal

                              Company used my paypal account to get payments recurrent every year for a total of 39.94 and I dont even know what for.

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              www.safe-cart.com internet GBRoverpayment

                              On my Master Card Options credit card statement, I only noticed my mistake after I received my bill.On November 12th, I accidentally entered the safe-cart.com internet GBR protection twice at the price of $38.39. At the very time and day it was entered twice by mistake I only wanted and needed it once. My credit card company notified me and asked if you could delete one of those payments.They asked me to contact you so you could adjust that part of my statement to reflect indeed that you remove that one payment.Then they will start the process from their head office to remove it. I have perfect credit with them for a long time and respect them sincerely. My sincere regrets for this mistake.Yours truly Theresa I. Roy. I can be reached by my e-mail at [protected]@rogers.com Thank You Again.

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                • SafeCart's response · Jan 23, 2011

                                  Hello,

                                  SafeCart is a Online Payment processing company for may different companies. This purchase was made by a company called Paretologic.
                                  I understand by accident you processed a duplicate order of your software product. You can contact SafeCart.com by the number that is provided on your receipt of purchase or by locating it on our website www.SafeCart.com to get assistance with purchase inquiries. We also offer a 60 day money back guarantee on all programs that are purchased using SafeCart's secure site. If you would like to gather more information on this purchase please contact us at [protected] or you can contact the publisher of the program Paretologic at [protected].

                                  Regards,
                                  Kristy

                                  SafeCart Customer Service
                                  www.SafeCart.com

                                The complaint has been investigated and
                                resolved to the customer's satisfaction
                                Resolved
                                Safecartunauthourized transaction

                                I made a purchased with this company name: paretolgic for an antivirus software on November 2009.
                                On 26 November 2010, I received a call from my bank regarding that Safecart have made an unauthorized
                                transaction to my credit card. To my suprised in May 2010, there is also unauthorized transaction.
                                please advice me to go about recovering my loss.
                                I find this is a con and a scam job.

                                Add your opinion

                                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                  • Updated by Sonia-SafeCart · Dec 15, 2010

                                    Dear Teekh,

                                    If you have any charges that are unauthorized charges, do not hesitate to call us at [protected]. We would be glad to look into it and help you get a refund.

                                    Best Regards,

                                    Sonia
                                    SafeCart Customer Support Representative
                                    www.safecart.com

                                  The complaint has been investigated and
                                  resolved to the customer's satisfaction
                                  Resolved
                                  Paretologic / Safecartneed licence number

                                  Hello John,

                                  If you are having problems with your Paretologic Program you can contact Paretologic directly at [protected] or SafeCart at [protected] we will be happy to assist you in getting a hold of the information you are seeking to register your Filecure program.

                                  Regards,
                                  Kristy

                                  SafeCart Customer Service
                                  www.SafeCart.com

                                  Add your opinion

                                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                    IN THE NEWS

                                    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                                    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                                    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                                    A consumer site aimed at exposing unethical companies and business practices.
                                    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                                    You'll definitely get some directions on how customer service can best solve your problem.
                                    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.