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Web Africa Networks Customer Care Service

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Complaints7
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Resolved0

Web Africa Networks Pty. Ltd.

The Boulavard Office Park, Western Cape
Cape Town
South Africa - 7925

Customer Support Phone Numbers

Mon6:00 AM - 12:00 AM
Tue6:00 AM - 12:00 AM
Wed6:00 AM - 12:00 AM
Thu6:00 AM - 12:00 AM
Fri6:00 AM - 12:00 AM
Sat6:00 AM - 12:00 AM
Sun6:00 AM - 12:00 AM
Plus

Web Africa Networks Complaints & Reviews

Web Africa Networks / incorrect billing and refusal to fix account without payment

Hs
Aug 15, 2018

I am a re-seller for Webafrica in regards to providing internet services and fibre and have client accounts linked to my profile. I requested cancellation of one of the client accounts but webafrica proceeded to cancel two additional account that was not to be cancelled. They then charged...

WebAfrica / home lte

Et
Sep 05, 2017

This is the complaint as published on HelloPeter, which nobody seems to want to respond to. Shocking customer service and very bad attitude towards resolving problems. I duly signed up for WebAfrica's LTE internet option, via their online portal. The particular webpage verified...

WebAfrica / the billing system

Ro
Apr 22, 2017

I applied for fibre wifi through fibrehoods and webafrica is the ppl I chose I specifically asked the person Neo that I want my internet connected from the 01st of May 2017. Yesterday The installation guy by the name of Kyle came and installed my TP-LINK router I had to pay R 200.00 for him...

WebAfrica / ignoring request to cancel domain names

Gm
Mar 30, 2017

I submitted requests via email to have my domain names cancelled and the only feedback I am getting is their automated system that sends out notification that they received it. And yet no one from Webafrica is sending a reply that they are going to start the process. I requested the domain...

WebAfrica / live chat offline contact request from phone: 0832862937

Vi
Jan 25, 2017

Good day I applied for a WiFi deal 3 th Jan 2017. You requested all my details plus 149.been done on the 15th. Sometimes you reply on my emails. No reply where, when. And when will telkom installed. Now on live chat you tell me I don't have a router. I must buy one.where en when? Nobody...

WebAfrica / fibre installation

Ze
Dec 14, 2016

Applied for Fiber in September 2016 was told it would take 4-6 weeks, then after 8 weeks, still no Fiber, struggled to get any response from Web Africa, until finally they replied, told me they have a high volume, but it will be 1-2 weeks still. Another month goes by, and a number of...

WebAfrica / breach of contract and bad billing

Am

Who is supposedly a web hosting company, who will only host part of your website and the rest you have to get, either another company to host it or pay Web Africa additional monies. This is not made explicit in your contract with them which they call an agreement [I wonder what is the...