Safe Home Security – Page 4

Safe home security had a contractor come to my house with paperwork and had signed with guarantee of camera and other alarms. The contractor did not have all the equipments and they had me sign the paperwork before they could even install the equipments he came with. I have called, emailed, and tried all type ways to try and get a hold of them and they would not take my calles. But the started calling me after I close my bank account and stop payments. Every time they called I would ask them to cancel the service, the alarm was disconnected, the security camera was never installed, firefighters should up my house with no warning. I can go on.
They just keep charging me years after years for service they do not provide to me.

I want to give Negative grade!
don't do any business with this company, and don't come close to them

starting Feb 2020 our alarm system was getting insane charging it self when we were at home, start alarming for no reason (even when it wasn't on) and so on.
we called the company to get it fixed - it took a month, they send some one who said they cannot fix it and they will send replacement
after another month of false alarms we called again and again the same guy came with the same answer! at that point, he disconnect my alarm system completely.
since then, after dozen call to the call center, we finally got a new system but no one came to install it!
it is ridiculous, we are trying to talk to some manager there, but we get no where. we are trying to get service and it will be only in a month! and they refuse to pay me for the months i got no service.
i really wish i could break in the middle of my contract with them, but afraid it is illegal (if any one knows different please let me know)

i never give such bad critics, but do your self a big favor - don't do anything with that company!

I signed a 3 yr renewal contract in july 2020 for home alarm system plus and outdoor camera. The camera was never installed but I was charged for it $354. In addition they have a $5 upcharge on my monthly bill for video from the camera. I have called many times, they do not respond or call me back.
I tried cancelling the charge for the purchase of the camera on my visa but the company immediately posted the charge for the camera again on the credit card.

This company is not honest.

I have sold my home and moving out of state. I have been informed by Safe Home Security that I still need to pay them for the next three and a half years for the home I have sold.
I signed an agreement for two years and I am now being told that it is for five years.
They will not cancel my contract. How do I get rid of this. The system has not worked since I first got it. Alarm constantly says windows are open and they are not. Cameras do not work and constantly go off line. They will only provide a service tech on the days that I am working. I am a nurse and cannot take off, especially now in the current pandemic climate.
My credit card company states they will not cancel because they are contracted to pay the monthly bill.
Please advise how I can get rid of this.
Linda Kent

This system was never installed properly has never ever worked. The people that installed it used our adt box to put their service into and said don't say anything about it. Well i am telling you this does not work and now i want out of this because it is coming out of my bank account and nothing works. They say i have to pay to get out of my contract. I don't want anyone in my home to try and replace anything due to the virus and i want this billing stopped immediately. July 2018 installed.

We listened to a sales pitch at the local home show in Tucson. First question I asked was if there was a contract because I knew we were only going to be living in the house for another year or two. We were told it was month to month. They came out to install and used the existing ancient ADT equipment that was already there. Only thing different was the control panel. My 79 year old husband was given a paper to sign. The contract was for 36 months with a 90% penalty. We sold the house after one year. They refused to negotiate a settlement and told us we owed the 90% for two more years. The contract also indicated that the sales person was not associated with the company, also something we weren't told. DO NOT USE THIS COMPANY! THEY ARE FRAUDULENT IN THEIR BUSINESS PRACTICES AND THERE IS A CONSUMER AFFAIRS LAWSUIT IN CONNECTICUT WHERE THEY ARE BASED SHOWING THEY ARE IN CONTEMPT FOR VIOLATING A SETTLEMENT WITH THE CONSUMER AFFAIRS DEPARTMENT THERE!

I wrote already a 2500 word report and did not get it posted.
I have been charged unauthorized charges, not impressed with customer service. Trying to cancel contract but keep getting a big run around. I am so very angry I can not even think straight right now, but I will be sending a letter to cancel my account in the mail also.
customer number c565064. The dates are Jan 10, 2020, Jan 23, 2020, Jan 28, 2020, Jan 30, 2020, Feb 7, 2020.
I really hope that someone in this company cares about their customers and reaches out.

I have been trying to cancel my contract with Safe Home Security for the last 2 months and to no avail they will not cancel it I sold my home and the current owner does not want the system. They tack on an additional 2 years from the 5 year contract that they stated i signed. I have contacted BBB and they closed the case I am now dealing withe the State Attorney i want no more dealing with this company everyone you talk to are all managers and liars no one is willing to hear what you have to say. i will do everything in my power to shut these people down.

Alarm two system hasn't worked since it was installed back in 2015. We have have called many times and had so many service calls over the years still doesn't work! The two way system rings several times then says you can't reach anyone or hangs up on us. Several minutes later we get a call from them, (sometimes) othertimes we don't at all.
We don't feel safe! You know what could happen in several minutes?! We have 3 little kids. We want out of our contract, we refuse to pay for something that doesn't work any longer!

A young lady from your office called me and told me it was time to renew . She said I have to sign a five year contract and what the new rate would be. I told her that I was not going to sign for five years I would do a two year .She said I have to sign it that is all their is to it . I told her no and hung up. I then went to a new company and now have them taking care of my home . I will not be told that I have to do something I don't want to do.

This company is a mess.. When Les came to my home to offer us an alarm system. We already had a system at the house, he informed us that his company would be buying out the company we had and they were updating systems for all the customers with a free Ring and a camera. We signed up and they came and installed the cameras, and then that's the last I heard from them. Except my old alarm company was still billing my account and SHS was trying to collect the monthly payment also. I wasn't sure what was happening until another representative contacted me and that's when the truth started to unravel. I have been emailing and calling non-stop for a year to have them cancel my service. I received a call yesterday that I was in collections and I needed to pay the remainder of the contract which was about 24 more payments. This company is ridiculous. Worst customer service.

When I signed up on 6/19/19, I was told I could cancel if I if I called with in three days, I was told by my old service that I would have to pay $2000 dollars, Being 80 yrs old on fixed income I can not afford this, I called the SHS rep on 6/20/19 and told him I needed to cancel and he said he would sent some one out to get the equipment, no one has showed up yet. My name Jack Lanaghan—160 O, Brien PL SW—-contract # 491939- Thank you Jack Lanaghan

This is a terrible, terrible company and I have no idea how they are still in business. We sold our home over 2.5 years ago which was 5 years after we signed the original contract. They claimed we signed a new contract after we paid full price to replace our control panel rather than signing a new contract and that we were still under contract for another 3 years. We did not pull the equipment out of our house, so they said there was nothing we could do even to stop services! They ACTUALLY claim they have no way of stopping services and refused to cancel the account! So the people that purchased our home have been stuck with this system they cannot control and we have complete control of it! How is that safe?! Do NOT EVER do business with this company. They don't care about keeping families safe, they just want your money. When you ask to speak to a manager because the customer service reps laugh in your face, they conveniently are never in the office. We tried to cancel yet again today and were told it will be ANOTHER year. Our bank has stopped payment. We filed a complaint with the office of the attorney general a year ago but it is a long process. They are actually being sued AGAIN for contempt of failing to change their misleading business practices. Don't trust them to protect your loved ones, there are so many reputable companies that will make sure you are their priority.

In April Dan walker came to my home presented the safe home security system we discussed the parameters the system was free because of program offered by General Electric the discussion was around cancellation and Dan walker said it could be canceled at any time without penalty thus s particularly important to me because I did not want to be in a long term agreement that could not be canceled without penalty. He assured me that there was no penalty and could be canceled any time. Contract I read for installation made no mention of 5 years which I discovered months later which I believe was added after the fact. The first instance indicating problems was when the wrist mo it or broke and I called after alomost 6 weeks of trying to talk to them I ended up with a young lady name Taylor who said she would send out a new one there was an invoice issued according to her to get it shipped but it was under warranty and I was not actually being billed for the replacement and I repeated that several times back nobillingunder warranty no mention of returning the defective piece was made. The next instance came when they illegally acccessed my bank account and took out 214.01 . I notified the bank of fraudent charges and in their investigation the money was returned to my account. During this tie I talked to Taylor about canceling and was told it would cost 3000.00 to canceled and I told her I on;y did it because I was going tobeableto cancel at any time with no penalty she said I signed a contract for five years which was the first time I had heard that each time after that there was always something new ilearned. Needless to say thus company preys on the elderly and disabled.they are not truthful about anything and their only interest us in securing a signature so they can manipulate the information. In doing further investigations there have been 147 complaints listed with the bbb all but one are similar innature to what happened to me. This clearly shows an intent on safe home securities part to defraud consumers. I have asked for copies of this so-called agreement they say I signed and copies of transcripts but theyrefused to send them. What I expect in resolution is the return of money stolen from me that will then be given back to the bank for the fraud and cancellation without penalty of the contract . I would hope that the FTC and fcc would get involved or at least rate thiscompany on the sock exchange as a high risk or pull them totall from the stockexchane

We live in Puerto Rico we had a hurricane 9/20/17 our system has not worked since, they were taking their payments out of my fathers bank account my when my father noticed that this company was still taking the payments my father stopped the payments because the system was not working we didn't have electricity for months and still our main line phone wires are on the ground the company have not been here to fix it we live in the country we've called wrote letters to cancel this agreement and we're not being helped

First of all, I was told, this alarm system was a promotional deal, where I would allow them to put a sign, in the yard, stickers, in the window, remove my existing system, I had with Alarm's Accross, Missouri, witch is now defunct. I gave them emergency contact numbers to call, if there was an emergency. First off they, cannot even get my name right, second, I ave yet to see a sign, nor stickers that were promised, third, I had to finish intalling a sensor on the back door, myself. Now, there is a bill due, and they are calling my family, and harrassing them, go figure!

On Dec. 8, 2017, I called them to install a door sensor, the lady I spoke with told me I have to pay a service. She offers me to buy a warranty protection for $10.00 a month but I already have a contract for 5 years, and I asked her if my contract would change. She said "NO"
Guess what after 10 months I found out that she wrote a new contract for another 4years? She never sends me a new contract nor told me I get a new contract. And I mention the lady's name and this person said she no longer working for us?
And today I received a new contract that my signature doesn't match to the old contract. What happened was my wife sign up a DocuSign online and she clicks what signature I'm going to use, but that's after she and I agreed on the contract. What she did was to write a new contract without telling me that she going to write a new contract for 4years? '' These people are not honest and fair!" I've been to this company for 7 years. I'm going to file a complaint with the Attorney General.