CB Appliances, Electronics and Technology Ryobi Tools Complaints #2-21

Ryobi Tools review: Grass trimmer ( 1 comment)

Joe DiGiacomo of US

Jun 27, 2026 8:09 pm UTC

Verified customer

Review updated: Jun 29, 2026

Featured review

I have several of the Ryobi 18v line of tools and for the most part I love them. Except, for the grass trimmer. If I can give this tool a -10 score that would be gracious. I have to stop to recoil the strip every 30 seconds. I spend more time fixing the string than I do trimming my yard. Something is serious wrong with the mechanism that keeps the string coiled to the spool. When I remove the cap to see that the string is completely uncoiled I lose my mind that I have to recoil it 10 to 15 times I trim my lawn. Horrible tool. I'm buying a B&D grass hog again. Never had these issues with that tool.

Recommendation: Don't buy this tool

1 comments

Add a comment

Monterey Road

1 comments

Monterey Road of US

Jun 29, 2026 6:25 pm UTC

Wow. This sums up my experience to the tee! A complete waste of money. Their grass trimmer is not the first Ryobi product I've purchased, but it is going to be the last. The string won't advance because the spool gets so hot that the string "melts" onto it. See pic attached. I tried to upload an additional pic of how beat up it looks after just 4 uses on a normal suburban sized lot but it wouldn't allow me to load the pic. Lucky if we get 10 uses.

Ryobi Tools - Grass trimmer - Photo 1 - comment #2575220

View 0 more photos

Ryobi Tools - Weedeater that doesn't work 24

Resolved

Ryobi Tools - Inferior quality good

Ryobi Tools - Shoddy product 1

Ryobi Tools - This has been the worst purchase I ever made so far

Ryobi Tools - Warranty service 1

Ryobi Tools - $800 Piece of Junk - company takes no responsibility

Ryobi Tools - Robert tools are my favorite!

Ryobi Tools - 10 inch slider saw with stand

Ryobi Tools - Ryobi 70 pcs set

Ryobi Tools - 40 V mower

View all Ryobi Tools reviews and complaints

Ryobi Tools Contacts

Ryobi Tools phone numbers

+1 (300) 697-9624

Click up if you have successfully reached Ryobi Tools by calling +1 (300) 697-9624 phone number 1 1 users reported that they have successfully reached Ryobi Tools by calling +1 (300) 697-9624 phone number Click down if you have unsuccessfully reached Ryobi Tools by calling +1 (300) 697-9624 phone number 1 1 users reported that they have UNsuccessfully reached Ryobi Tools by calling +1 (300) 697-9624 phone number

Australia

+1 (800) 860-4050

Click up if you have successfully reached Ryobi Tools by calling +1 (800) 860-4050 phone number 0 0 users reported that they have successfully reached Ryobi Tools by calling +1 (800) 860-4050 phone number Click down if you have unsuccessfully reached Ryobi Tools by calling +1 (800) 860-4050 phone number 0 0 users reported that they have UNsuccessfully reached Ryobi Tools by calling +1 (800) 860-4050 phone number

Outdoor Products Customer Service

+44 162 889 4400

Click up if you have successfully reached Ryobi Tools by calling +44 162 889 4400 phone number 1 1 users reported that they have successfully reached Ryobi Tools by calling +44 162 889 4400 phone number Click down if you have unsuccessfully reached Ryobi Tools by calling +44 162 889 4400 phone number 0 0 users reported that they have UNsuccessfully reached Ryobi Tools by calling +44 162 889 4400 phone number

100%
Confidence score

United Kingdom

+64 800 279 624

Click up if you have successfully reached Ryobi Tools by calling +64 800 279 624 phone number 1 1 users reported that they have successfully reached Ryobi Tools by calling +64 800 279 624 phone number Click down if you have unsuccessfully reached Ryobi Tools by calling +64 800 279 624 phone number 0 0 users reported that they have UNsuccessfully reached Ryobi Tools by calling +64 800 279 624 phone number

100%
Confidence score

New Zealand

+43 315 945 488

Click up if you have successfully reached Ryobi Tools by calling +43 315 945 488 phone number 1 1 users reported that they have successfully reached Ryobi Tools by calling +43 315 945 488 phone number Click down if you have unsuccessfully reached Ryobi Tools by calling +43 315 945 488 phone number 0 0 users reported that they have UNsuccessfully reached Ryobi Tools by calling +43 315 945 488 phone number

100%
Confidence score

Austria

+49 719 512 500

Click up if you have successfully reached Ryobi Tools by calling +49 719 512 500 phone number 1 1 users reported that they have successfully reached Ryobi Tools by calling +49 719 512 500 phone number Click down if you have unsuccessfully reached Ryobi Tools by calling +49 719 512 500 phone number 0 0 users reported that they have UNsuccessfully reached Ryobi Tools by calling +49 719 512 500 phone number

100%
Confidence score

Germany

+48 228 655 800

Click up if you have successfully reached Ryobi Tools by calling +48 228 655 800 phone number 1 1 users reported that they have successfully reached Ryobi Tools by calling +48 228 655 800 phone number Click down if you have unsuccessfully reached Ryobi Tools by calling +48 228 655 800 phone number 0 0 users reported that they have UNsuccessfully reached Ryobi Tools by calling +48 228 655 800 phone number

100%
Confidence score

Poland

+1 (800) 525-2579

Click up if you have successfully reached Ryobi Tools by calling +1 (800) 525-2579 phone number 0 0 users reported that they have successfully reached Ryobi Tools by calling +1 (800) 525-2579 phone number Click down if you have unsuccessfully reached Ryobi Tools by calling +1 (800) 525-2579 phone number 0 0 users reported that they have UNsuccessfully reached Ryobi Tools by calling +1 (800) 525-2579 phone number

Customer Service

More phone numbers

Ryobi Tools emails

autoreply@ryobitools.com

100%
Confidence score: 100%

Support

Ryobi Tools address

1428 Pearman Dairy Road, Anderson, South Carolina, 29625, United States

Ryobi Tools social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Aug 03, 2026
View all Ryobi Tools contacts