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Ryobi Tools

Ryobi Tools review: Ryobi registration nightmare

R
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7:58 pm UTC
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Upon purchasing a 40V lawnmower I decide to register it and my previously purchased tools. So I manage to register the trimmer/blower, upload receipt etc, part numbers, serial number. Then I do the lawnmower, when you click it it shows up as a blower. Unable to change it or edit in any way. So I contact Ryobi and provide everything as requested. They enter it with a purchase date 6mo before I bought it. They also removed my other tools. I try to re-enter my other tools, the package now doesn’t exist. Contact them again, told to send all receipts and part numbers which I did. Nope date is fine on their end, please send receipts. Do I have the box for my other tools? Really, why would I keep the box for years? Re-sent receipts again. This is truly ridiculous. What a waste of my time. I don’t imagine this will ever be rectified, it’s like talking to a machine, way to go AI. So much for registration and warranty. No more Ryobi tools for me.

Claimed loss: No

Desired outcome: Just to get my tools registered properly and enjoy my tools.

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