Russells

Goodday. I bought a bed at nigel russels branch. We reported the fault in october 2011. Russels sent sealy to investigate. Sealy confirmed and told russels that the bed base and mattress is faulty. They told and informde me that a replacement will take place. Till today nothing is done. I went to the branch 2 jan 2012 and the branch manager told me that they are not in stock and buzy to be made. How long can it take for a mattress and base to be made. I am paying my instalments every month for a item wich is of no use to me - having back ace permanently. Please help me.

I had a Russels furniture account however I settled it way before the term expired. Still within it’s guarantee period I contacted Russels Sammy Marks on 25 Oct 2010 to report a king size mattress defect. The query was escalated to Zelda who promised to get it resolved. An assessor came to assess the King sized bed 2 weeks later.in Jan 2011, I heard nothing from them, I contacted Zelda and she mentioned the warehouse was closed for the festive season, and would get back to me-which she did. She told me that the ’single’ bed was assessed with a defect on the base (yet I bought a king size bed note - with a mattress defect) and they will contact to make further arrangements. I explained that was not the correct query. Zelda promised to look into it, I called again in Feb and March 2011 - still no response from the warehouse/assessors
I than logged a complaint on hello peter and was contacted a month later by Desiree. Desiree said that she is the new branch Manager and it will be resolved. It’s exactly a month today and nothing has been done as yet>

It has been over a year that this remains unresolved. I have spent so much of my time and money in getting this resolved however nothing seems to work. They have really caused me so much of inconvenience, as I have made so many follow up calls, I do not think that they understand the consumer protection act.