Rush My Passport
Reviews and Complaints

I want to leave this review for whoever is considering using Rushmypasspirt services.

I have used all sorts of services with much less
Complicated processes as the passport issuance/renewal.
I neede my passport renewed in a hurry and I hired Rushmypassport to do it for me as I couldn't go to the passport office to do it myself.

RUSHMYPASSPORT experience was A+++. From the very first contact with customer service to the follow up instructions and emails and even the calls I gave their customer service to get an update, I felt I was dealing with a group who knew exactly what they were doing, didn't give me false hope and guaranteeing anything as they depends on the government but within what they could guarantee they made me feel very confident and secure.

The outcome was incredibly accurate and I received my passport exactly within 15 minutes of when I was supposed to receive it.

One of my most positive and encouraging experience in a very very long time

I needed a quick passport renewal for my daughter who had only 5 out of 6 months validity required for upcoming travel to Thailand. When I looked online, there were several providers but RushMyPassport reviews appeared to be the most extensive and also very positive with occasional negative reviews. The negative reviews do draw your attention so I was somewhat skeptical but honestly, I am glad I did not focus too much on them. I could not believe the incredible customer service and the speed with which the passport was delivered to me. Where we live, the nearest passport agency is Atlanta and we could not get an appointment there for several days. With RushMyPassport, I Fedex'd the completed application and supporting papers on Monday and by Wednesday at 6:30 am we had the passport! Hassle free, amazing service, well worth every penny of the extra money I spent. Just make sure you follow the guidelines correctly and you should have no problem. I strongly suggest this service to anyone needing a passport in a hurry.

I have a business trip coming up and was notified with only 9 business days that I would need to have my passport renewed before my trip. I reached out to Rushmypassport.com and was happy to see that they had options that would allow me to get my passport renewed in as little as 3-5 days (faster had I needed it sooner). The website and instructions were easy to understand and very clear. I did as instructed and called the company, as instructed, when I had all my documents together. Angela C. went through the details with me, sent me the additional paperwork that I needed and made sure that I had everything correct before putting it in the envelope to mail out. That was on Thursday afternoon, I had my new passport in hand before 11 am on the following Tuesday. Less than 4 business days! Angela C. is the best! She made sure that she used the most reliable service to get things done right! She was so understanding and reassuring about the process that my fear of not being able to make my trip disappeared. I will definitely recommend Rushmypassport.com and Angela C. to colleagues who might need their service!

I serve on the board of directors of a Canadian company. I attend board meetings in Toronto on a quarterly basis. I was totally unaware of Canada's six-month valid rule; i.e., to use my passport for entry, it must have at least six months validity left. I was set to depart on Wednesday. I learned about the rule on Monday. I contacted Rush My Passport. I immediately received instructions. I immediately drove to my local Rite-Aid (Rite-Aid merits a plug, too!) and left five minutes later with my passport photo. I completed all the forms just the way Rush My Passport told me to. I received a call from the company and received a few more instructions and a review to ensure all bases were covered. I was packed and ready to go Wednesday morning, armed with details of later flights, just in case Rush My Passport was unable to do what I was convinced was the impossible. At 9:25AM -- BANG! -- there it was from FedEx, and at 9:26 I left, making it to the airport with time to spare. I have no clue how you guys do it, but "it" is utterly astounding, with extraordinarily good communication all the way through. Where do I buy my "Ask Me about RushMyPassport.com" tee-shirt?

Your company advised me on how to fill out the paperwork and ended up getting my passport sent to my home address and not mailing address. I even had several involved conversation with reps prior to submitting my application.

Your job was to guide me to fill out paperwork correctly. Instead I was given wrong info. Company rep refused to take responsibility. At least own up to your mistake. Very unprofessional.

This company did not meet promised deadline…twice. The customer service was difficult to reach, insensitive and offered no help whatsoever. They advertise that they can turnaround a passport in 24 days but when asked “we do not have this capacity.”

We took the matter in our own hands and were able at the 11th hour to get our passport at a regional center requiring missed work, extra fees and travel.

This was one of the worst customer service experiences of life. Definitely do not waste your money

My son Nathan had purchased the 10-week passport renewal program for over $200.00 and all documents were received by January 26th, 2023. On May 3rd, 2023, I contacted Rush My Passport to get a status update, and they mentioned that the renewal application was not signed in the correct color blue or black. There was no evidence of the application being in the wrong color. They did not notify Nathan that there was a error, and 14 weeks went by with no results. On May 3rd, 2023 I paid for the 2 week service that was over $500.00 and it was promised to be available on June 8th, 2023. I called and requested a refund on my son's 10 week program and asked a supervisor to contact me at least 12 times, waiting the 24-48 hours to call back and nothing. On June 5th the Department of State sent a letter to Nathan, and said that the cashiers check had expired. I expect Rush My Passport to check the details and logistics and there was no notification to provide a cashier check. Rush My Passport has no accountability, and does not follow up with communications. I even went on Linkedin and left a message for Mosie Miller, CEO, Charles Cobb, COO, and Kerri Kaufman CMO and no response. They take your credit card and charge you, but there is no accountability or communication.

Order #GW-60032153A

This website provides no visibility and I'm unable to get into contact with anyone at this company.

After taking payment I was forward to another website which had a questionnaire and then prompted to then find an acceptable location to turn the documents into except... All those location are months out from any appointments!

Why offer and expedited service when it's not even possible? Moreover there really isn't any service being provided here, it is self service.

So, I decided to give RushMyPassport a try and created an account to get started. The online process was pretty straightforward and asked me a few questions. I was happy to see that the website pre-filled the info on the passport application, which saved me some time. However, I later found out that I could have done that myself for free instead of paying $109 to download the pre-filled application.

I watched the video on the website, which showed how their process works. It seemed pretty simple and convenient. The video claimed that FedEx takes the photo and handles the application and shipping process, all included. But that was not true at all! I had to make an appointment with an authorized agent, which took several weeks because the post office near me was booked out. On top of that, I had to pay an extra $16 for my passport photo. I was disappointed because I could have had my photo done at Walgreens since there was no difference in the fee that FedEx charged. FedEx did absolutely nothing, which was frustrating.

After reading other reviews, I have to agree that RushMyPassport appears to be a scam. If my money isn't refunded, I'll be reporting them to the BBB. Times are too hard to be scamming people out of their hard-earned money. However, I will say that paying the separate government fee was not an issue because the website did advise me about that.

Overall, I would not recommend using RushMyPassport. The process was not as convenient as they claimed, and I ended up spending more money than I anticipated. If you need to renew your passport, I suggest doing it yourself or finding a more reputable service.

I recently used RushMyPassport to renew my passport and I have to say, I was not impressed with the service. I paid a whopping $450 for the most expedited service possible, which was supposed to get me my passport in just 6 weeks. However, things did not go as smoothly as I had hoped.

First of all, when I went to the FedEx office to drop off my application, no one there seemed to be familiar with the process. This was a bit frustrating, but I figured it was just a minor hiccup. However, things only got worse from there.

My status updates were not accurate and were telling me things that were simply not true. For example, it said that my passport had been delivered, when in fact it had not. I tried to talk to someone about this, but it was a struggle to even get through to a real person. When I finally did, no one could tell me where my passport was or why it would say it had been delivered when it had not.

To make matters worse, I could not even get a tracking number for my passport. It was only after I contacted the Department of State that I found out there is actually no special service to guarantee getting a passport in less than the 12 weeks that is offered by the Department of State. So, after paying hundreds of dollars in extra fees, there was nothing RushMyPassport could do for me.

Now, 7+ weeks later, I am still without a passport and according to the people I spoke with at RushMyPassport, "it is out of their hands" and I have to talk directly to the Department of State. In short, I feel like I wasted a lot of money for nothing.

My advice to anyone considering using RushMyPassport is to just go directly through the Department of State and save your money. It may take a bit longer, but at least you won't be throwing away hundreds of dollars for no reason.

I had a really tight deadline to renew my passport and I was freaking out. A friend of mine recommended RushMyPassport to me, saying they had used them years ago and had a good experience. So, I decided to give them a try.

I went to their website and filled out all the forms and paid the fee. I was feeling pretty good about things until I received an email later that day saying I needed to contact them to continue the process. I called them early the next day, but I was only able to leave a message. I called again and again, but still no response. I was starting to get worried.

I decided to try their "chat" feature, but it was like talking to a brick wall. No one was responding. Finally, someone called me back, but by that point it was too late. They told me they couldn't get my passport to me on time. I was so disappointed. The person on the phone asked if I wanted a refund and I said yes.

I assumed I would get my refund in a timely manner, but it's been weeks and I still haven't received it. I've been calling and leaving messages, but no one ever calls me back. I'm starting to get really frustrated.

I finally decided to get my credit card company and the Better Business Bureau involved. It was a stressful experience dealing with this company, but I'm hoping I'll get my refund soon.

*Update: I finally got an email back from RushMyPassport saying they were processing my refund. I'm not sure if it was because of my credit card company and the Better Business Bureau getting involved or if the accounting department is just really disorganized. Either way, I'm just glad this whole ordeal is over.

I recently used RushMyPassport to expedite my passport application and I must say, I had a bit of a rough start. There was a major issue with the instructions on how to print the forms and it caused a lot of confusion. I printed the forms fit to page, as I always do, but then received an urgent message from the passport agency stating that my application was rejected because the forms were not printed properly. I was extremely anxious and worried that I would not be able to get my passport in time.

When I contacted customer service, they informed me that I needed to print the forms larger. This was something that had never happened to me before with any government forms applications. It was frustrating and caused a lot of unnecessary stress. However, I must say that the customer service representatives were very helpful and reassuring. They helped me to figure out the problem and assured me that I would receive my passport in time.

One thing that I think RushMyPassport needs to improve on is their initial instructions. They should include information about the need to print the forms larger. This would have saved me a lot of time, money, and stress.

Another issue that I had with RushMyPassport was the long wait times on the phone for customer service. It was frustrating to have to wait so long to speak with someone. However, once I did speak with a representative, they were very helpful and knowledgeable.

Despite the initial issues, I am happy to say that I did receive my passport in time and the end result was great. I would recommend RushMyPassport to anyone who needs to expedite their passport application. Just be sure to read the instructions carefully and be prepared for long wait times on the phone.

I recently used RushMyPassport to expedite my passport renewal process. I paid for the 5 week expedited service and was hoping to receive my passport in a timely manner. However, my experience with RushMyPassport was not a pleasant one.

My passport package left LA on January 11th and arrived in West Palm Beach on January 13th. After that, there were no further updates. I was getting worried and anxious about the status of my passport. Finally, on Friday February 3rd, I received a call from the New Orleans passport agency. They informed me that they had received my check but no application, expired passport or photo. Only the check was there. I was shocked and confused as the check had been inside my passport.

I immediately called RushMyPassport to inquire about the situation. The guy who answered the phone told me to cancel my check and then said he couldn't hear me and hung up. I was frustrated and angry at this point. I called again today and waited on hold for 45 minutes. Finally, I spoke to a woman who put me on hold to see what was going on. After 10 minutes, she got back on the phone and I heard her say "oh my volume isn't on" and then nothing. I waited another 10 minutes but the hold music was gone and she never came back.

I was extremely disappointed with the service I received from RushMyPassport. I called the New Orleans passport office and they advised me to assume that the application and passport were stolen by RushMyPassport. They suggested that I fill out the necessary forms for a stolen passport. I was shocked and angry that this could happen.

I am sharing my account number GW-C2680BA40 so that others can look up how this happened. I also want to mention that the chat option on the RushMyPassport website doesn't work. Overall, my experience with RushMyPassport was terrible and I would not recommend their services to anyone.

I recently used RushMyPassport to expedite my passport renewal process. I opted for their "smart" service which promised to get my passport processed within six weeks. I was charged $19 for USPS priority for my passports outbound travel and $19 for Fedex 2day to get my passport to RMP. I was a bit confused as to why both services cost the same amount, but I went ahead with it anyway.

After six weeks, my passport was processed, but it has now been seven business days since it was listed as "shipped" without a tracking number and I have not received my passport yet. I was worried and decided to contact RMP's online chat support. Unfortunately, the chat support agent closed our conversation before my question was answered. I was frustrated and decided to call their customer service line the next day.

When I called, I was told that the US Department of State forgot to put my tracking number in their system. I was shocked to hear that it was now my responsibility to call the DoS and get the tracking number. I tried calling the DoS, but the wait time was so long that they couldn't take any calls. I was disappointed with the level of customer service I received from RMP. I paid $182 for their service, and I expected them to handle the troublesome parts of the process.

In hindsight, I realized that I could have filled out the form and paid for expedited service through the DoS and saved money. I thought I was paying for someone else to handle the process, but it turns out that was not the case. Overall, I am not satisfied with my experience with RushMyPassport.

I recently had to renew my passport as I was planning to travel internationally in just over two weeks. After doing some research, I decided to use RushMyPassport to expedite the process. I opted for the two-week deal, thinking that it would give me enough time to get everything sorted. However, I was disappointed to find out that their definition of two weeks meant 14 business days, which is actually three weeks. This was frustrating and misleading, but I decided to cancel that order and purchase the one-week express service instead.

After completing all the necessary documents, I received an email instructing me to call a number to download the documents. I tried calling multiple times, but I was either met with a message saying that they were experiencing higher than normal call volume and to leave a message, or I was directed to an answering service that didn't know anything but took my number for them to call me back. Unfortunately, I never received a call back, which left me in a difficult situation. I had to scramble and buy a flight across the country to go to a government passport place to get it done.

To make matters worse, it has been over a month since I requested a refund of the $968 I paid for the service, and I still haven't received it. When I called today to inquire about the refund, I was told that their refund department is running behind. This is unacceptable, and I am extremely disappointed with the service I received from RushMyPassport.

In conclusion, I would highly recommend against using this service. The misleading information about the processing time, the lack of response from customer service, and the delay in receiving a refund have left me feeling frustrated and dissatisfied. I would advise anyone looking to expedite their passport renewal to look elsewhere.

I gotta say, I had a pretty rough experience with RushMyPassport. I thought I was being smart by paying extra to expedite my passport in just 5 weeks, giving myself plenty of time to plan my trip. But boy was I wrong. I should have listened to the bad reviews, because this "service" set me back and wasted so much of my time.

First of all, it was near impossible to get ahold of anyone at the company. And when I finally did, they inexplicably held onto my application for WEEKS before submitting it. There was no proactive communication whatsoever. I'm actually not even sure what I paid them hundreds of dollars for, because I'm now having to fly to another state emergently to try and make my trip. It's a complete nightmare.

And to make matters worse, we're well beyond the original travel date I gave the service and there has been zero proactive communication. No updates, no assistance whatsoever. I feel like such an idiot for not just doing this directly with the government. RushMyPassport is a complete waste of time and money.

I cannot stress enough how important it is to skip using them. Check out ALL of the bad reviews and believe them. You know a company doesn't stand by their own service when you can sign up easily online but in order to get a refund you have to fill out an emailed pdf that isn't even set up as a form and physically mail it in. It's like they're playing a numbers game and don't care about the people they're not serving. RUN, don't walk, away from RushMyPassport.

I gotta say, RushMyPassport is not the best place to go if you need your passport fast. I mean, I paid $179 for their expedited service and they said it would take 4-6 weeks. But it's been 9 days and my passport is still "under review". I don't even know where it is right now! They said it's supposed to go to DC for one day, then to the State Dept. for one day, but who knows where it actually is. And get this - after they review it in DC, they send it to Philadelphia for processing. And they use USPS to ship it! What's the point of paying them if they're just gonna use USPS anyway?

I'm pretty sure my passport is lost at this point. And even if they find it, they're saying the 4-6 week time starts from whenever they actually get it to a State Dept. location. That's ridiculous. And I've seen other reviews where they don't even mark your passport as expedited, even when you pay for it.

Honestly, save yourself some money and just fill out the forms and overnight it from USPS. It's only $60 for expedited and it'll probably get to you faster than if you go through RushMyPassport. And don't even get me started on their call center people. They're so rude and they never call you back when they say they will. And when you try to escalate your concern, they just put some fake supervisor on the phone. It's a mess.

I gotta say, RushMyPassport is not the best company out there. I sent my passport for renewal three weeks ago and I haven't heard anything from them since. They sent me an email about a return mailing issue, but it went straight to my spam folder. They said I didn't sign the application, but I did and I even had a scanned copy of it. I only found out about their email a couple of days ago when I was cleaning up my mailbox and doing a search for follow-ups on my renewal.

I tried calling them several times, but I never got to speak to a live person. I was on hold for hours in total, at different times of the day. I even asked for automatic callbacks, but they never happened. I have a trip planned for early March and this company has really let me down with their lack of communication, service, and follow-up. I even spent another $65 to overnight them another copy of a form they already had, but still no word from them. They have my old passport and passport card, and I have no idea what's going on with my renewal. This is just terrible service and communication. I would advise anyone to stay away from them.

I don't usually write negative reviews, but this is just straight-up negligence on the part of rushmypassport.com. If I don't hear back from them today, I'll be filing a complaint against them under the Florida Deceptive and Unfair Trade Practices act. I mean, come on, guys, get your act together!

BEWARE****If I could give negative stars I would! NEVER use this service! Go directly to your passport agency. This is a complete waste of time and money. We paid to "expedite" our passport, had plenty of time before our upcoming travel in June 2023. We paid for the expedited travel service March 24th. We called again the end of April b because we never heard any information. We finally receive an email May 9th that the Dept of state had the passports! that is 7 WEEKS after we paid for the 6-8 week service! Since the Dept of State didn't receive the paperwork from "rush my passport" until May 9th, this is when they say it's 7-9 weeks before we receive it. Ive called numerous times and Rush my passport says it's out of their control because the Dept of state has the paperwork. They sat off our renewal for 7 weeks and now I don't know if we will get the passport back in time. They are completely unhelpful, and don't care that this affects people lives/plans. This is a totally SCAM. Save yourself a headache and go directly to your local postoffice/passport agency.

Upon sending my application to RushmyPassport I learned 3 days after sending that my photo (CVS) didn’t meet guidelines and thus I needed to send new ones, that day I sent off new photos to the given address in email. The address given is an old, dated address with no forwarding and has delayed my application by an additional 4 weeks. I sent my app 4/14, sent new photos 4/18, called many times to no avail, and learned that my third set of photos were finally received 5/16 of 2023

They took my money with the promise of an expedited passport but it was a lie. Now that I paid and they have all my documents in West Palm Beach that I can't get back to take to the post office for regular expediting, they are telling me they don't have a courier to take it to the passport office in time to process and deliver it to me before my travel date. So I will not be going on a long-awaited vacation with extended family members for a milestone birthday. I have endured so much pain and suffering. I want AT LEAST a refund and am interested in any one else who wants to get a lawyer and get them to change their false advertising.

My Order Number: GW357BD1926

I, Amy Cantwell, filled out forms on March 22, 2023. I was under the impression that Rush My Passport had people in Fed Ex who were authorized to sign your documents. They had already taken my money by the time I found that out. All of my documentation would have to be hand carried to a person at the post office. Only problem was there were no appointments to be had. So there was no use for RMP anymore, as they really had done nothing but take my money. I have tried since then to contact them and no live person answers the phone. My order number is GW-4AD 52D132 and I am requesting a refund of $688.85. I have filled out your refund form and filed a complaint with the BBB. I expect this matter to resolved quickly, please, as I'm not going away and clearly since this company has not performed a service for me and yet taken my money, I should be entitled to a full refund.