Rural King review: customer service ( 1 comment)

My husband and I visited this store to exchange an item on November 29, 2019 (Black Friday). My husband often buys work clothes at Rural King but this was the first time I wanted to purchase clothing for myself and this was the because of the special deal available. There was a table full of Lincoln jeans for women with three signs (one on each side ) for $5.99. Not my brand but a great deal. I found my size and took two pair to try on and then to check out with other purchases. They rang up for$19.99. My husband told the cashier about the price and she said "well they are ringing for $19.99. He asked for a supervisor and another clerk that worked in women's clothing section to check the price. She said she did not see any signs and I proceeded (very dissatisfied) to check out without the jeans. My husband walked back to the table where he found them and all three signs had been removed. The staff was not apologetic and this became an unpleasant visit to RK for us. I would not normally follow up but this was an obvious attempt from the clerk to correct someone's error at the expense of the customer's experience.