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Hello
This is not actually a complaint, I am looking for ‘’higher authority’’. We love your resorts. First stay in Varadero in May 22, then March 23 at Chic Punta Cana and now returning to Varadaro on Nov 29th 2023.
We will be spending 3 nights in Havana and then 4 nights at Varadero Hicacos. I’ve been in touch Varadero reservation desk about getting a Diamond Club upgrade for our Dec 2-5th stay (very polite and professional)
• They said they had no availability for the 2nd but it would be ok for the Dec 3-5th.
• I replied that it what fine by us and to proceed with the upgrade.
• They then replied that if I couldn’t get the upgrade from my travel agency (which is the case) they couldn’t proceed with the upgrade themselves. I could get it only on arrival (if it’s still available then which may not be the case obviously)
• We are more than a month in advance, we are glad and willing to pay the premium for the upgrade while it’s available and yet it can’t be done.
Coordinates: Luc Harvey - [protected]@gmail.com
Desired outcome: Can we get booked as Diamond Club for the 4 days even if we don’t get the room on the first day ? That would be fine by us, We like the advantages from it and it would really make a difference on our 4 days stay.
