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FP Mailing Solutions

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Customer Service

140 N Mitchell Ct № 200
Addison, Illinois
United States - 60101
Mon7:30 AM - 7:00 PM
Tue7:30 AM - 7:00 PM
Wed7:30 AM - 7:00 PM
Thu7:30 AM - 7:00 PM
Fri7:30 AM - 7:00 PM
SatClosed
SunClosed

Complaints & Reviews

franking machine and terrible service

terrible, terrible service from these charlatans. Made us sign a blank contract which they assured us was for...

postage meter

Horrible customer service even when recording says you're "number one in the que." held for over 10 minutes and no one ever came on the line to assist me. Have only had postage meter about six weeks, and having multiple issues with on-going error messages that can never be resolved and no customer service person to assist me!!! always feel as if I am talking to a used car salesman when speaking with anyone! they don't even answer the phone with any class, or professionalism, but they simply say, "hello, " without indicating you're speaking to someone at their company, or asking how they might help you, etc.

Ready to return equipment; this is totally ridiculous, and getting someone to assist with returning the equipment is, no doubt, going to be even more interesting! I will definitely report this to the Better Business Bureau.

Terrible Customer Service

We have used FP Mailing Solutions for over a year now. We have recently had nothing but problems since the new rate increase. Our old machine was not loading the postage through their required services because their server was too busy, for FOUR DAYS!!! If you call in it takes 20-30 minutes to get to a live person and that's if they don't hang up on you...its happened three times to me. After speaking to our rep he suggested upgrading our machine so we wouldn't have the download issues... he also failed to mention that the ink refills are over 100.00!!! Of course I agreed, no issues to update postage, it is supposed to do it automatically and works great...whatever!!! Well the one thing he didn't bring to my attention was that he extended our contract another four months. I admit I didn't catch it on the form or I would of NEVER exchanged my machine if that was a requirement!!! I called to speak to his supervisor and left a message for him to call me and guess what, no returned call!!! This is the worst company I've ever had to deal with and I would seriously read all the other negative reviews when you are making your decision for postage!!! Can't wait until my contract up to cancel our service!!!

meter rental

Our company had rented a simple postage meter for many years from FP. It became so old that it was phased...

LEASE

My business leased a postage meter from FP Mail solutions for several years. When i retired we notified them we wished to return the unit. They told us to send it back. This was returned the same week the lease was expiring. After we returned the unit they began billing us for one year lease. Their reasoning is that that there is a clause in the lease agreement requiring we give them 6 mo notice of intent to not renew lease. Why would a company ask for 6 mo advance notice that a postage meter lease wouldn't be renewed? It's in the fine print of the contract that we signed, but obviously the only reason for this clause is to 'catch' the customer & make it hard to get out of a lease or gouge the client for another year of lease payments. My response to them was that if they were requiring another year of lease payments i would like the meter sent back to me. Their response after a 2 month wait was that they wouldn't do that. They want paid for a years lease on a piece of equipment that isn't provided to me.

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Junk equipment and awful customer service

I recently signed a one year lease with FP Business Solutions. Bad decision. The machine only works on a...

Postage Meter Rental

After renting the machine for six years, paying for it many, many times over, I was pointed to the small...

made my life a missery

avoid dealing with this company for any leasing equipment they ripped me off with a franking machine and a...

FP Mailing Folding Machine

Please do not deal with FP Mailing. They charged us 3 times the purchase value to Lease a folding folding...

DId not Pay for Training

I had an Employent Offer with Fp Mailing Solutions as Inside Sales Rep. I worked the first day in Training...

Horrible Experience

Do Not use this company. We switched to this company after several yrs with pitney bowes. We had a 30 day trial before our 1 yr contract began. In that 30 days I was never able to do one postage stamp. Two machines with fatal errors, you have to send the machine back and wait 2 wks to transfer the postage amount to the other machine. We tried to extend our trial and after multiple phone calls a day for a week couldn't get anyone to call us back. We decided to send the machine back and they are letting us, however the postage to return it is on us. This company WILL NOT return calls or answer questions. They have old dated equipment that doesn't work. STAY AWAY!

  • Wo
    Woozinator Jul 14, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I have had the same problem. What they refer to as a 'rolling contract' which essentially means if you do not give 3 months notice prior to the end of any 12 month period then the contract automatically renews for a further 12 months without any option of getting out. This is taking the piss to the absolute extreme, so anyone reading this, DO NOT SIGN UP with FP Mailing or Francotyp-Postalia Ltd.

    0 Votes

Resolved Refund Not Made

FP Mailing Solutions is a provider of postage machines and postage services. We used them for over 5 years. When it came time to cancel the contract, they said they owed us a refund but then did not issue the refund even after more than 10 phone and fax requests and after a BBB complaint.

My advice is to use stamps, Endicia, or take your mail to the Post Office. Definitely do not use FP Mailing Solutions.

Resolved Terrible experience

A lie of omission is still a lie. FP Mailing Solutions told me that Pitney Bowes postage meters were faulty...