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FP Mailing Solutions
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1.6 14 Reviews

FP Mailing Solutions Complaints Summary

2 Resolved
12 Unresolved
Our verdict: With FP Mailing Solutions's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:53 am EST
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FP Mailing Solutions Customer service - there is none!!!

FP really values my business and it is so obvious when I have literally spent hours and hours on hold only to get disconnected over and over, one time after waiting 1 hour 56 minutes and 56 seconds on hold and today after 2 hours 10 minutes and 13 seconds. Yes, I have called my sales rep and asked for customer support to call me twice-never called. Yes, I have used the contact form on your website 3 times and still noone has called, my machine hasn't worked for over a month. Worst service ever.

Desired outcome: Call me!!! or answer the phone on your technical support line!

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Nicole Mckeever
, US
Jul 20, 2022 11:13 am EDT

And the bad news is, the situation HAS NOT CHANGED! Today, 7/20/22, is the fifth time in a week I have called FP and been on hold anywhere from 2 to 5 hrs just waiting for someone to pick up and nothing! Absolutely nothing. This place is an f'n disgrace.

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8:18 am EDT

FP Mailing Solutions Franking machine and terrible service

terrible, terrible service from these charlatans. Made us sign a blank contract which they assured us was for 12 months and they go back to their offices and write 72 months on the contract. Complete lack of any help, ink costs over £190 each, you can only have extortionate insurance with "their" chosen company, the list goes on and on. Terrible to the point of being criminal! Avoid at all costs. Also "STOLE" £2, 000 which was in a royal mail "holding" account but was actually in FP Mailing account to what they said "cover our costs", complete bull and after months of trying to get a response from them suddenly when I put up a review they are quick to respond to the review, but not to me about my missing funds, RIP-OFF

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12:01 pm EDT

FP Mailing Solutions Postage meter

Horrible customer service even when recording says you're "number one in the que." held for over 10 minutes and no one ever came on the line to assist me. Have only had postage meter about six weeks, and having multiple issues with on-going error messages that can never be resolved and no customer service person to assist me! always feel as if I am talking to a used car salesman when speaking with anyone! they don't even answer the phone with any class, or professionalism, but they simply say, "hello, " without indicating you're speaking to someone at their company, or asking how they might help you, etc.

Ready to return equipment; this is totally ridiculous, and getting someone to assist with returning the equipment is, no doubt, going to be even more interesting! I will definitely report this to the Better Business Bureau.

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9:11 am EDT

FP Mailing Solutions Terrible customer service

We have used FP Mailing Solutions for over a year now. We have recently had nothing but problems since the new rate increase. Our old machine was not loading the postage through their required services because their server was too busy, for FOUR DAYS! If you call in it takes 20-30 minutes to get to a live person and that's if they don't hang up on you...its happened three times to me. After speaking to our rep he suggested upgrading our machine so we wouldn't have the download issues... he also failed to mention that the ink refills are over 100.00! Of course I agreed, no issues to update postage, it is supposed to do it automatically and works great...whatever! Well the one thing he didn't bring to my attention was that he extended our contract another four months. I admit I didn't catch it on the form or I would of NEVER exchanged my machine if that was a requirement! I called to speak to his supervisor and left a message for him to call me and guess what, no returned call! This is the worst company I've ever had to deal with and I would seriously read all the other negative reviews when you are making your decision for postage! Can't wait until my contract up to cancel our service!

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8:33 am EDT

FP Mailing Solutions Meter rental

Our company had rented a simple postage meter for many years from FP. It became so old that it was phased out. Although they never told us it would be. When I called to get a new meter they told me about a Postbase 20 which they said was most similar to ours. They were very nice and friendly and responded right away. I had to sign a contract before they would ship it. They wanted me to do 2 years but I opted for one. I should have said one month. When I got it, it was this huge machine with feeder trays etc. to stamp hundreds of letters. Our company is very small and we decided we didn't need something this big and complicated. So I called to return it. My original sales person wouldn't respond to my phone calls or e-mails. Finally a day later she e-mailed me that I had to talk to cancellations department. I called and left several messages with them. I e-mailed the twice and explained the situation. No response. So I just sent the broken one and the new one back. I figured that would get them to call me. Well, now they won't talk to me, won't let us out of our contract because it was an unauthorized return. Spoke to a very rude woman in the credit department. I told her we weren't going to pay rental on something we don't have or want. She said they can't cancel the contract. When I told her we weren't going to pay she said that collections would go after us. Stay away from this company. They're really nice when you want to buy or rent something but if you don't like it, tough luck.

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Ms. Garner
Oxford, US
Jul 20, 2015 4:00 pm EDT

FP Mailing Solutions has the worst customer service department ever. First of all when you try and call them you are placed on hold for 1 hour or more and then a recording comes on and says" We are having system problems and unable to process your call". When I was placed on hold I was told I was #40 in the wait time. That is just crazy to be a large company and have no customer service to service customers. If it was not the fact that I was told, by our other meter company, that FP would be the only place I can get the supplies for my meter machine, I would never use or recommend FP. I have already emailed for someone in management to call me and the person that did call me was NO HELP AT ALL. She was rude and acted as though she could care less about my problem. Also, I was told by this so called management person that "they were working on the wait time problem and it should be fixed soon". I told her I have been dealing with FP for several years and the NO customer service and HOLD TIME has always been a problem and it has not been fixed yet. I would like someone other than Ms. Anastasia to call me from your management department. Also, FP phone recording always encourages you to go to FP website. FP website is VERY, VERY difficult and not user friendly.
Ms. Garner
[protected]

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4:59 pm EST
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FP Mailing Solutions Lease

My business leased a postage meter from FP Mail solutions for several years. When i retired we notified them we wished to return the unit. They told us to send it back. This was returned the same week the lease was expiring. After we returned the unit they began billing us for one year lease. Their reasoning is that that there is a clause in the lease agreement requiring we give them 6 mo notice of intent to not renew lease. Why would a company ask for 6 mo advance notice that a postage meter lease wouldn't be renewed? It's in the fine print of the contract that we signed, but obviously the only reason for this clause is to 'catch' the customer & make it hard to get out of a lease or gouge the client for another year of lease payments. My response to them was that if they were requiring another year of lease payments i would like the meter sent back to me. Their response after a 2 month wait was that they wouldn't do that. They want paid for a years lease on a piece of equipment that isn't provided to me.

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10:00 am EDT
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FP Mailing Solutions Junk equipment and awful customer service

I recently signed a one year lease with FP Business Solutions. Bad decision. The machine only works on a dedicated analog telephone line. Who has that? I specifically asked the salesman if there were any fees other than the monthly lease fee. I was told no. And then I got a bill for the shipping of the equipment.

The equipment must be from another century. It grinds and labors to print postage. I'm pretty sure the company is leasing machines from the 1980s.

I finally got it set up to download postage through my computer. EXCEPT every time I try to download postage I get an error message. Postage failed. So I call and have to reset the machine and restart my computer, only to be told "the server is down" you have to try again later. CLICK.

The customer service is among the worst I've ever dealt with. Condescending and rude.

This is going to be a long year.

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FredR43
, US
Oct 28, 2014 1:33 pm EDT

Totally agree - worst company I ever dealt with.

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4:45 pm EST
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FP Mailing Solutions Postage meter rental

After renting the machine for six years, paying for it many, many times over, I was pointed to the small print on the original contract that stated that the contract would auto renew every year, for an entire year, without possibility of terminating if I miss the date by even one day. OK, fine. Six months out, I send a termination letter, which they either lose, ignore or throw away. Three months out, I send another termination letter. Again, they seem to ignore it. Mail the unit back, takes them a week to process, so they bill me for those days of rental! On the phone they are rude and uncooperative. Oh, and the kicker? When you send it back, they want you to insure it for $5, 000 - a used up, ancient piece of garbage. DO NOT USE!

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6:34 am EST
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FP Mailing Solutions Made my life a misery

avoid dealing with this company for any leasing equipment they ripped me off with a franking machine and as soon as i got it the prices went up so i worse off then they said.

Please do your research and that is why the directors drive around in flash cars.

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Wuked
, US
Oct 25, 2012 7:16 am EDT

Awful service please be aware. They charge extortionate prices to lease equipment and in our case we could have purchased 3 folder inserter machines so please be careful and get them to explain all the options i.e Purchase. Lease Rental and Lease Purchase.

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Lomaste
, US
Nov 21, 2012 4:33 am EST

Avoid fpmailing.co.uk of Bury they pushed me into a franking machine which ended up costing me more than my previous solution. tried to complain and told me i signed the contract and was happy at the time and its not their fault prices have increased.

Terrible company and service.

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D.Murrell
Dartford, GB
Nov 23, 2012 2:01 am EST
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We are very sorry to hear that you are not satisfied with our service. If you could send us your contract and your contact details, we would be happy to check it again and see whether there is anything we can do for you, very best regards - Derek Murrell - Marketing Manager FPUK - d.murrell@fpmailing.co.uk

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1:46 am EDT
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FP Mailing Solutions FP Mailing Folding Machine

Please do not deal with FP Mailing. They charged us 3 times the purchase value to Lease a folding folding machine and when questioned they informed me "we had a great deal" if anyone has an issue with a lease with FP mailing please refer it to the Leasing Advisory Service who can investigate for you http://www.leasingadvisoryservice.com/.
They also trade as the below companies due to bad reputation.
maymaildirect
internet ink
i lancashire
themailingroom.com

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D.Murrell
Dartford, GB
Nov 01, 2012 2:16 am EDT
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We are very sorry to hear that you are not satisfied with our service. If you could send us your contract and your contact details, we would be happy to check it again and see whether there is anything we can do for you, very best regards - Derek Murrell - Marketing Manager FPUK - d.murrell@fpmailing.co.uk

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Sergio123
stockport, GB
Oct 25, 2012 12:55 am EDT
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I had a similar issue with this company FP Mailing from Bury but we managed to move to another supplier who bought out our contract and have been totally transparent with purchase price, Lease and Lease purchase options.

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4:46 pm EDT
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FP Mailing Solutions Did not pay for training

I had an Employent Offer with Fp Mailing Solutions as Inside Sales Rep. I worked the first day in Training and basically was in class al day which is fine.
The folowing day the had me shadow their top sales rep. Needless to say the person I was showding was very busy with her own work that I didnt even get a moment to learn how to get to their internal apps started on my own computer ...Pethedic that I wasted my 2nd in training sitting in chair pretending to be tough anything . I decided after that day this place was not for me so I quit. I asked for my 2 days of poaid trining under Section 11 I am entittled to my days paid trining or not, Nick R. who hired me was of no help as he advised me to call Payroll. Mr Dave MAtthews in payroll refused to pay me becuase "he is upset with me that I wasted their time? DO not trust these people and do not get fooled by small print ...
I will make point of my complaint by taking this to the public Media and making it public knowledge... Keep my money you pethedic ignorant exscuse for Employer.. I will get what im in tittled to in other ways ...

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Update by Droochetti
Apr 26, 2011 4:54 pm EDT

I WOULD LIKE TO HELP YOU GET YOUR MONEY FROM THIS COMPANY, YOU MAY BE ENTITTLED TO COMPENSION THAT THEY WILL NEED TO BE RESPONSIBLE FOR. I am an attourney in GTA. I may not solicite you her but I advise you to post complaaint on Social Media Sites such as Facebook .At that point I will link to through that avenue. Best of Luck K.l.T

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5:22 pm EST
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FP Mailing Solutions Horrible experience

Do Not use this company. We switched to this company after several yrs with pitney bowes. We had a 30 day trial before our 1 yr contract began. In that 30 days I was never able to do one postage stamp. Two machines with fatal errors, you have to send the machine back and wait 2 wks to transfer the postage amount to the other machine. We tried to extend our trial and after multiple phone calls a day for a week couldn't get anyone to call us back. We decided to send the machine back and they are letting us, however the postage to return it is on us. This company WILL NOT return calls or answer questions. They have old dated equipment that doesn't work. STAY AWAY!

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Woozinator
Cardiff, GB
Jul 14, 2014 4:33 am EDT
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I have had the same problem. What they refer to as a 'rolling contract' which essentially means if you do not give 3 months notice prior to the end of any 12 month period then the contract automatically renews for a further 12 months without any option of getting out. This is taking the piss to the absolute extreme, so anyone reading this, DO NOT SIGN UP with FP Mailing or Francotyp-Postalia Ltd.

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8:17 am EST
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FP Mailing Solutions Refund not made

FP Mailing Solutions is a provider of postage machines and postage services. We used them for over 5 years. When it came time to cancel the contract, they said they owed us a refund but then did not issue the refund even after more than 10 phone and fax requests and after a BBB complaint.

My advice is to use stamps, Endicia, or take your mail to the Post Office. Definitely do not use FP Mailing Solutions.

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9:07 am EDT
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FP Mailing Solutions Terrible experience

A lie of omission is still a lie. FP Mailing Solutions told me that Pitney Bowes postage meters were faulty, expensive and contained hidden charges. So, I went with FP (stupid me). The salesman neglected to mention that you needed a dedicated analog phone line to download your postage. I run a web design business and have only digital signals. And they say there is no other way to do it.

I have a 30 day trail with them, but they are forcing me to pay to ship the machine back even though THEY didn't tell me the absolute minimum requirements. Not only am I pissed that they think so little of their customers' happiness, but because they are forcing me to pay extra when I went with this to save money in the first place.

I'm sending a picture of my *** with the machine back to the company.

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Gloria Hopp
, US
Apr 21, 2020 6:24 pm EDT

Beware of auto-renewal! do not use this company! they will not work with you, and if you have an issue, they will avoid you for months. they are dishonest, and I truly regret being a loyal customer for approximately 6 years. to be treated like [censored] after 6 years is a real slap in the face.

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smallbusinesswoman
, US
Apr 26, 2018 2:25 pm EDT

Just to confirm - FP is still a terrible company to deal with. Our small company was forced to change out our existing meter for a new unit and was required to sign a long term lease agreement in order to not have increased costs. The functionality of the new unit was not on par with the original unit. The ink requirements exceeded the requirements of the previous unit. I notified FP that I was dis-satisfied with the unit and they offered me to exchange it for another more expensive unit or to pay off the full price of the long term lease. Their product failed to meet their customers requirements and their solution was to make their customer purchase a more expensive product or pay off the entire substandard product and return it to them. Neither of their solutions was reasonable.

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jools490
, GB
Jan 21, 2016 6:27 pm EST
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I've actually signed the renewal contract for Franco Postalia Mymail last weekend having had a franking machine with them for a year in March, but since have been trying to cancel it having received a call from Pitney Bowes offering a better deal. Thing is every time I call mymail & tried to say I want to cancel & want confirmation I will not be charged because on the contract it states I will be, I get no straight answer just a rant from this man about 'hidden costs' etc with Pitney Bowes. So I suppose I'm a bit buggered now & will have to stay with mymail.

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jools490
, GB
Jan 21, 2016 6:20 pm EST
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Just checking this works before I comment.

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ryan4479
, GB
Nov 12, 2015 6:46 am EST
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Dreadful company who scam customers with ridiculous reset charges, none of this was mentioned when taking out the contract, and be warned if you need more labels buy from eBay they are a quarter of the cost these clowns charge. AVOID!

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FP Mailing Is Lousy
Reno, US
May 05, 2014 1:47 pm EDT

This is the WORST company. i didn't like Pitney Bowes that much but they are WORLDS better than this fraud of a company. They sold us the biggest piece of crap postal machine. The only good news is that I signed a 1 year agreement and not the 36 they tried to push me into. The sales person acted like my best friend but once I started having trouble he pushed me to their "Customer Service" which I believe is run in a basement of someone's home . Getting through is impossible and the line is always busy. I could go on forever. I have NEVER written a bad review on a company in the 22+ years I have been in business and of course you may not believe an unknown/anonymous person but you have been warned. If you sign up with this company be prepared to be aggrevated, disappointed and utterly pissed off that you didn't go with ANY other company. Other than that they are great.

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RobertCPA
Chesterfield, US
Oct 01, 2013 12:50 pm EDT

The customer service with this company is horrible. They are rude and have no loyalty to a customer of over 3 years. They will promise the moon but will offer far less than you can get straight from the internet at a third of the cost.

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tash brohi
Houston, US
Jul 31, 2013 12:33 pm EDT

fp mailing soluton horrible, horrible million times horrible never do bussiness with them

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bob swanson
, US
Apr 29, 2013 4:23 pm EDT
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I've actually joined this group rather late as many of you have been. I've had experience with BBB supporting businesses rather than customers. My equipment was faulty from the beginning from promising a computer compatible system to waiting 3 mos. for it only to have to return it twice because it didn't work properly. They are "silver tongued devils". Buyer beware! I have also fallen victim to the "automatic renewal small print" and even commented to the agent that he is somewhat "tongue and cheek" about it and he didn't deny it. Ultimately he told me that he couldn't bypass policy. when I asked to talk to his boss he referred me to him but I'm still waiting the bosses call back. 6 hours now. calling customer service is another matter. Yes it's toll free but the usual wait time is 30 - 45 minutes. Obviously they don't have enough help. When they do come on they help quickly.

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Mailing101
, PT
Nov 29, 2012 7:15 am EST

FP Mailing are truly awful! Do not do business with them. The sales person I have dealt with is very manipulating and deceitful. I can't believe that in this day and age they can get away with conducting business in the way they do.
They have completely mis sold our company a machine far above the requirements of the business (at four times the cost of our previous machine) although they told the covering maternity PA at the time that it was a renewal within the existing lease... a complete and total lie. They then proceeded to double charge us for the old lease at the same time too... nice!
We have been struggling to get the money back for the settlement of the old machine and now the "account/sales manager" I have to deal with won't answer any calls/e-mails in response to our manager requesting a meeting with them to discuss our requirements. I have had to phone Royal Mail at times to clarify that the sales person from FP Mailing is indeed lying and trying to upsell me another machine, yet again... I was informed I needed a new part to print in blue.. complete lies when I spoke to Royal Mail they told me this is for advanced mail only. Awful company/awful sales person/awful sales tactics. They should be reported!

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