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On August 10, 2021 I bought a RH Silver membership for the amount of 15, 000 USD; I paid 8, 550 USD as deposit and got a mortgage for 7, 546 USD. I have not made use of any benefit. This happened in Punta Cana at Bavaro Princess Hotel. I signed the agreement because they indicated that the membership would be cancelled at any time if I was not satisfied. Also, the company promised excellent customer service and amazing benefits.
First off all, they were dishonest about the cancellation policy and the contract is not clear about terms and conditions for cancellation like timeframe to do it and consequences.
In Addition, I am extremely disappointed about their customer service since I have suffered more than one negative experience. For example, when I tried to book a trip for first time they said that my credits were frozen and I was required to pay the annual fee for 2022 in advance. Right after they suggested to book for other destinations that were not of my interest. The second time I called the company I asked for a re-negotiation of my membership or cancellation due to personal and financial issues and the agent told me they were unable to do anything since the contract cannot be cancelled and he threatened me with losing my money. I called again today and it was a nasty conversation, totally unethical and disrespectful . During this last conversation I requested a confirmation by email about my petition of cancellation. The agent reacted aggressively by speaking loudly and blaming the problem on me.
Desired outcome: Cancellation of membership, full refund
Can you add your signature? ✍️
https://chng.it/SCPN4yr2. Please sign this petition
I was in the Dominican Republic for a birthday vacation. Arriving there.. the hotel where I booked was so dirty, used masks all over the room, the bed not made, it was a real mess. Someone took me to Bavaro Princess to make a reservation with my family, I wanted my children and my wife to be well accommodated. The guy introduced me to a guy who works for Royal Holiday, He was taking us for a tour of the Resort. Each time I asked him how much it would cost to stay here, he hardly answered me, he told me rather he was going to offer me a vacation package after more than 6 hours of talking time, the festive atmosphere reigned in the room, they offered us champagne and everything to convince us to sign the deal with them. ...Despite we didn't have enough money on our credit card, we were so reluctant, he offered us to pay on several credit cards at the same time, to pay part and pay the other part of the down payment after when we will be at home, we had left our credit card in a suitcase at the hotel where we had taken to spend the night. They took my wife in a Royal Holiday vehicle, they were going to our hotel to take our personal effects. finally with the children and a baby who were tired, my wife and I could no longer think after almost a day of talking and we wanted a place to go to rest and clean the child who was going on her so much we had to spend time in the room, we had almost no choice. We leave the resort after 6 days, we were there on Friday the 17th, say the 23rd...we go home, try to contact the two contact persons to tell them that we want to cancel the membership, no one can be reached, finally we found one called Madalina Papoiu to whom my wife and I had sent an email to let her know formally that we no longer continue the membership for valid reasons who answered us by email and this the only email that 'we came from Royal Holiday and after she let us know by message what's App that she resigned from the company and that she will give us someone else to follow up...If I got this person it is by writing this message, she was supposed to be one of the two contact persons mentioned in the contract. On the 29th we finally found a certain Julio on the phone who said that we had five days to cancel the membership and that it's impossible now we have to pay or give the membership to another person. While we were within the five-day deadline, we signed on Friday, December 17 at 3:00 PM. The most serious despite the email sent to the contact to let her know that we no longer want to continue, they charged my credit card without calling me, without sending me an email, to date I have never received an email from the company about the money they got from me, no receipt, nothing at all, it's a real association of thieves these people...Moreover, it does not stipulate in any page in the contract the question of five days to cancel the contract on the contrary one of the articles of the contract stipulates that we can revoke our consent at any time...there is no irrevocable contract. If one of the parties decides otherwise the contract is void. I didn't know if it was a contract with Lucifer. I am currently discussing with my lawyer for the continuation has given and I will write to the departments of justice of the United States and to the representatives of my State to investigate the Royal Holiday... Many American cotoyens are taken with the traps of this companies. .. The most serious guy called Julio hung up on me. And told me on the phone that anyway I will pay the membership...I invite all the victims of this company to sign a petition very soon to send to the American Senates, the House of Representatives and the Department of American justice.
Hello all,
Same issue being experienced here but we have hired a lawyer who found the contract is invalid and sent them certified mail within three days that the contract is invalid and is cancelled. Waiting for their response but am disputing charges with my credit card company.
Please share progress from your side or if we need to share research to help with collection agencies, credit score etc. my email is [protected]. Please email with a subject Royal Holiday Scam. We are trying to get together as many people as we can to unite and go after the company
Count on me.
[protected] is my email and I have an attorney helping. It seems Dominican Republic has 3 to 15 days to cancel which they don’t tell us nor put in contract and they don’t respond. We should all put pressure together so they do not send collection agents and dare to come after us.
Hi willie can I have your email please...complete email please
Hello Ms. Garcia,
I can relate to your experience as I am experiencing the same issues with this scamming and fraudulent company. I visited the same hotel between 8/12-8/16 and fell victim of their lies. During the presentation, I diligently asked the sales reps if I could cancel the membership to which they repeatedly answered “yes”, but that turned out to be a lie. The sales rep even send me a text stating I could cancel but that seems to have no validity. The company’s sales team, specifically at that hotel, are professional liars with no sense of business ethics.
Hello Ms. Rosanna,
Thank you so much for your support. If you still have the text where they said you can cancel the contract you have the evidence to prove you were a victim of that unscrupulous company. Royal Holiday Vacation Club is an organized crime which can only do business by lying, manipulating and violating victims rights. Doing business with this company is like selling your soul to the devil. You will never have the service you are paying for and you will have a liability that they will use against you to damage your credit, your finances and your psychological well being.