Menu
Royal Bank Of Scotland [RBS]
Royal Bank Of Scotland [RBS] Customer Service Phone, Email, Contacts

Royal Bank Of Scotland [RBS]
reviews & complaints

www.rbs.com
www.rbs.com

Learn how the rating is calculated

3.2 40 Reviews

Royal Bank Of Scotland [RBS] Complaints Summary

22 Resolved
18 Unresolved
Our verdict: While Royal Bank Of Scotland [RBS] has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Verified
The authenticity of the customer service contact information for Royal Bank Of Scotland [RBS] has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Royal Bank Of Scotland [RBS]. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Royal Bank Of Scotland [RBS] reviews & complaints 40

Sort by:

Newest Royal Bank Of Scotland [RBS] reviews & complaints

ComplaintsBoard
S
5:45 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] COMPLAINT ABOUT NOT HELPING SMALL BUSINESSES

ROYAL BANK OF SCOTLAND'S TREATMENT OF CUSTOMERS IS DISGUSTING.

I have had a business bank account with RBS for about 20 years. Recently due to the country's economy problems which has effected my business and for the first time in 20 years I asked for a mere £1000 overdraft facility to help us get through this difficult time.

Instead of giving me the overdraft facility; the bank manager who is recently taken over looking after my account has sent few application forms which are like a book to fill in order she CONSIDER the overdraft facility!

She keeps returning every small item in my account because the account is in the minus at the present time only by £100.

We can not get out the minus because of huge charges she keeps adding to the account to push the account further down into the minus balance.

I though the RBS bank has a policy to help small businesses like mine but in fact they are destroying any chance of survival for the small businesses by continuously charging big amount for their bank charges and unpaid items exactly at the time which businesses like mine need a bit of help.

Royal Bank of Scotland is sucking every bit of blood from the small businesses to ensure they are completely destroyed!

How ROYAL BANK OF SCOTLAND call that "helping small business".

I am deeply disappointed the way RBS treat their customers.

Director
[protected]

Read full review of Royal Bank Of Scotland [RBS]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
11:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] Dishonest bank tactics

Terrible, terrible terrible...avoid going anywhere near RBS...the most aggressive and ruthless bank which exists on the planet...capable of doing everything and anything to save its sorry *** when it is completely wrong and has broken the law in customer disputes..to the extent of utmost dishonesty and under hand tactics...Terrible, terrible terrible...avoid going anywhere near RBS...the most aggressive and ruthless bank which exists on the planet...capable of doing everything and anything to save its sorry *** when it is completely wrong and has broken the law in customer disputes..to the extent of utmost dishonesty and under hand tactics...

Read full review of Royal Bank Of Scotland [RBS] and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
S
S
sudhanshu dwivedi
, IN
Oct 02, 2010 2:24 am EDT

I AM CREDIT CARD HOLDER OF RBS BANK FORMALLY ABN AMRO BANK. I HAD PURCHASE FUEL NOV.2009.BUT I HAVE NOT RECEIVED THE STATEMENT THEN I CALLED TO CUSTOMER CARE OF THE ABN THEN I PAID THE PAYMENTS. BUT MY CHEQUE WAS NOT CREDIT IN MY CARD DUE TO SOME BANK PROBLEM I DONT KNOW WHAT WAS THAT. THEN THEY HAVE CHARGED INTEREST AND PENALTY ALSO.MY AMOUNT WAS 292 rs. NOW THAT IS 2500 RS. AND HAS BEEN BLOCK ALSO.WHEN EVER I CALLED CUSTOMER CARE THEIR IS NO RESPONSE.
I WANT CLEAR MY CHARGED AND ACTIVATE MY CARD ALSO.

REGARDS
SUDHANSHU DWIVEDI
[protected]
CREDIT CARD NO-[protected]

B
B
barurut
, AE
Aug 31, 2010 3:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have 1 month payment delay for my personal loan due to I was terminated because of the redundancy of my position. I did follow the procedures of the bank and went to the Bur Dubai office to give the necessary documents. I gave my full cooperation to the bank that I will pay my monthly dues still. A guy from the collection department by the name of SYED today 31/Aug/10 called me and told me that I'm a fu**** guy and shouting at me. for the pass few days they are calling me to pay my monthly dues, as i have told them my money is always coming every 3rd of the month from Philippines but they are always pressuring me ang harrassing me to pay before the end of the month. I called up the customer service of the said bank ang put up a complain. I 've asked the lady from the CS that how come those guys and ladies from the collection department are like that and how come they are treating their clients like that. I will go with this one all the way just to stop this kind of treatment to the people like me. This is one reason why people are leaving Dubai.

J
J
jai prakash tolani
, AE
Dec 31, 2008 1:46 pm EST

i experienced worst ever cunstomer service from rbs bank, i had requested them for one month payment holiday, which was been approved, but still i got a msg on 13/12/2008 at 3.47 pm to pay my dues by 4.00 pm. same time i called their customer service and told them the details. Again i got a call from them at 11o'clock on 16/12/2008 to pay my dues, when i told that lady about the bank's service about one month payment holidays, she said it's not and i am defaulter.this is the 1st time someone told me so.and then i had registered the complain, but till date no response from the bank peoples.And this all happen for just Dhs. 7000.someone should know how to talk with the customers, who is having always great record.

Rgds
Jai

D
D
Dhananjay S Kamble
, AE
Mar 19, 2010 12:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hope this email goes in the right persons hand,

Dear Sir/Madam

Let me introduce myself, I am Dhananjay S Kamble, from Dubai (United Arab Emirates),

Sir, I am holding 2 RBS Credit Cards (Classic Smart Traveller Credit Card & Gold Smart Credit Card), from the last 3 years. I am using this cards on regular basis, and paying the money and dues on time, and if it is late, i have also paid the penalty amount

Sir, my credit cards were before ABN AMRO Cards, which now changed to RBS Bank Credit Cards., while issuing the credit cards by ABN Amro, i have been assured by ABN Amro, that this cards will be FREE for Lifetime.

Now all of a sudden i am getting MONTHLY statement with Primary Card Fees,

Which is totally unacceptable

WHY ALL OF NOWHERE I HAVE BEEN CHARGED THIS MONEY, WHEN I HAVE BEEN PROMISED THAT IT WILL BE FREE FOR LIFE TIME,

I SPOKE TO YOUR REPRESENTATIVE HERE IN DUABI (U.A.E.), BUT NOT GOT A SATISFACTORY REPLY

I WONT PAY ANY MONEY WHEN I BEEN TOLD THIS ARE FREE CARDS, I AM VERY MUCH DISAPPOINTED WITH THE FUNCTIONING HERE IN DUBAI

IF THIS IS THE CASE, THEN UNFORTUNATLY I HAVE TO CANCEL MY CARDS IMMEDAITELY.

HOPE THIS EMAIL IS BEEN ANSWERED IN A CONVINCING WAY

Thank You

D.S. Kamble
+[protected]

J
J
junaid jutt
, PK
May 29, 2011 9:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Kindly sir please verify this demand draft its legal.

C
C
complaints Board1
, IN
Jun 29, 2011 3:35 pm EDT

Dear Complainant,

We have received your complaints and queries.We have gone through your complaint and after contact with The British High Commission.The donor companies; we have understood that there is a series of LOTTERY and giving Out of CASH reward from The United Kingdom.This series of LOTTERY and sweepstakes are being conducted for the upliftment of the people in the developing and under developing countries to eradicate poverty and illiteracy. We have verified and clarified from the United Kingdom Financial institution bodies that the only legal and authorized body responsible for all forms of LOTTERY and sweepstakes being conducted in the United Kingdom is.The WPC (wpc.center.london@live.com), London. Any other means apart from WPC is not legal and been approved by the Great Britain Government.In this regards, we have forwarded your complaint to the Winning Processing Centre through Email.We request you to forward your complaint and queries to the WPC. Their contact details are given below. We assure you that they will assist you to know the fact of your complaint and to solve the issue. Do not contact anybody else there is a lot of fraud and only WPC and HMRC can pay the money to you if it is truth.

Kindly contact the WPC:-(wpc.center.london@live.com)

Regards,
Admin Team
Consumer Board.in

D
D
Daisy Mariposa
Mission Viejo, US
Jan 19, 2010 11:10 am EST

What is your complaint?

Where is the bank located?

Do you know the definition of "libel?"

ComplaintsBoard
N
3:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] Cancellation Letter Fee

I went to RBS bank today at Buhaira Corniche in Sharjah. I requested for a cancellation or clearance letter for my RBS credit card and was asked to pay Dhs 50. When I asked why? I was told that it was part of their internal procedure. I requested them to be transparent with their customers so that they know why they are being charged and would have more information about prices. I did not get a reply from the assistant manager at the bank. When I demanded the bank to show me written policy I was asked to leave the bank and suggested to contact the legal authorities.

Read full review of Royal Bank Of Scotland [RBS] and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
T
T
thajmahal42
, AE
Dec 21, 2009 5:37 am EST

Dear RBS Team,

This is a request regarding for clearing my black history from RBS credit card # [protected].which was closed on 12th Dec-09.I requesting you to change my history of payment in order for me to apply for personal loan.

I had applied for a personal loan from RBS, but unfortunately bank has been rejected my application due to Black mark on my credit card.

However I checked with RBS there were some insurance charges which were came up and became over due which I was not aware during the time. Actually this was not my fault; I don’t want to delay any payment for my card. I had changed my company to Agility at that time that is why I could not collect my statement during the time. I informed so many times to Dubai collection (RBS) department and directly went and explained to them but I have not received any response from them. I don’t have any liability with RBS at all.

I humbly requesting you that to remove my bad history from my credit card bucket, so I can re-apply for new personal loan. I will be transferring my salary account also to RBS and I will be a good customer

Appreciate your kind co-operation

D
D
Deepz
, SG
Sep 26, 2010 9:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was holding this ABN AMBRO Credit Card in Year [protected], As per my knowledge I had cleared all the dues and then left the company whre i was working then. Recently I started getting calls from my parents, my mom is 68 years and Dad is 75 years old saying there are few people visiting home and telling her story about the overdue payment. My parents are repeatedly telling them that shez got married away and doesnt stay here from past 4 years, but the agent still kept on insisting in very loud voice and threatening them for the payment. Somehow agent took my brothers no and the recovery agent Named Neha Joshi is repeatedly calling him in this referance . After all this i tried to approach them on Email and asked to send all the details . I was shocked to see the statement. Card last swiped for Rs 1000 which i beleived i send the last cheque in year 2005..after that i never received any statements from the bank and to my surprise the bank has accumalated 23000 INR as part of Interest and now they are calling in year 2010 for the balance amount. .Last week When I was in India First Thing I upfrontly called this ### and asked for the settlement.Initially againt 23000INr she offered me 18000INR which I never agreed to ...then she again called up and lowered the amount to 15000 INR, I agreed to pay in 2 installments and close this matter. This time she did not agree and we both came on decision that she is free to file a case against me. This conversation I already had and later after that day her whole team is repeatedly calling my brother who is not at all in touch with me .I got the message from my parents and then I called up the REcovery agent Mr Santosh and warned him if he again calls up or by any chance disturbs my parents i will ask them to file a Police Complain against you and Neha Joshi for harrassing Senior Citizens...Well its after a week I have yet not received any update from my home. but i will really like to knw how to deal with these people .
Issue is I dont even owe 2000 INR and i have still agreed for a settlement so that my parents dont get tensed and since they knw this they are purposely doing the same thing.

R
R
rvdxb
, AE
Apr 17, 2011 11:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It is unbeleivable to see so many similar horror stories with regards to collectors from banks and agencies harrasing, threatning and finally resulting in loss of peace, of mind, family relations and freindships going haywire beacuse of these uneducated employees. I am myself a victim of this nonsense but fortunately have found a debt consolidation agency who has come as an angel/blessing in disguise to put me through to right contacts within the bank to come up with a restructured payment plan. Let me remind here that again the full plan is as per banks terms and conditions and is not at all in the customers view point but at least in an years time the whole thing is over. Is there no forum/agency or lawyer who can collectively represent the minor bunch of customers to win any sort of peace of mind against these harrassing dumb collectors?

L
L
ldf1982
, AE
Mar 13, 2010 1:58 am EST

I had an outstanding of Dirhams 10.90 on one of my cards. Guess what I get slapped with a charge of 159.00.
When i called and requested that this charge be reversed, they said I'm sorry but we can't. Inspite of me having a decent payment record.

Take my word for it. I have banked with 3 or 4 banks in the UAE and no one else is better than RAK Bank.

RBS is the most horrible bank not only because of this but now they charge you an AED 10 monthly fee on your Credit Card.

ComplaintsBoard
V
5:30 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] LIARS

RBS indeed is the worst BANK i've ever encountered.Agents were so rude, arrogant and monsters, they will threat you like some sort of criminal.I have been dealing with this for 6 months, from submission of the Insurance claim, up to the settlement, yet neither was resolved, they will just extort money, and they really dont care.
Until now my case is hanging...so i no longer care if they would make an extra effort to meet their costumer halfway, all i know is theyre so greed to collect in order to reach their qouta, so they wont be terminated.Theyre HEARTLESS people.Hope one day all the things they did will bounce back to them.Guys, beware of RBS ABN AMRO.

Read full review of Royal Bank Of Scotland [RBS] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
Steveee
boston, US
Nov 12, 2009 6:08 pm EST

Banks cheat you cannot do any thing, they cheat for their lords make them rich when loose money public money save them to let them cheat public for ever.When profit only for few, otherwise curse for all. CITIZENS BANK cheated me we need a credit score for banks so that they cannot blackmail customers

T
T
tinphish
, AE
Nov 12, 2009 6:25 am EST

RBS bought out ABN AMRO Bank. still their banking standards are so ABN like. volatile why dont u read up complaints on ABN Amro too. u wont be surprised by the amount of crap they've been upto.

ComplaintsBoard
K
3:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] life threat

I would like to comment on the behaviour and dealing of this international bank name RBS. Which claims to be professional and provide quality products and services to their customers. I regret to mention here that it is not that, what this international bank claims.

I am a resident of Duba, living in Dubai for 23 years and employed by the govt of Dubai. I have a small amount of loan with RBS and unfortunetly due to sever emergency had to travel, during this time I missed my installments. To my surprise and knowledge now I have come to know that RBS have hierd a group of people in Pakistan who can contact your family and relatives in pakistan for recovery in a very illegal fashion, where the threat is very severe to ones life and also that the family members could be forced to detention without any legal procedures. The escape is only if one could deal with these groups on some percentage to get rid off. Is this how the international banks portry professionally. Is this how they will do recovery by using gangsters to threaten the whole family of the individual. I strongly take this matter up with the local authorities and with the international media. Life is first and over and above any price. 40, 000 dirhams is not more than any humans life. RBS must look into this serious situation as this is not the job of an international banking institute.

Read full review of Royal Bank Of Scotland [RBS]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
7:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] LIFE THREATNING

I would like to comment on the behaviour and dealing of this international bank name RBS. Which claims to be professional and provide quality products and services to their customers. I regret to mention here that it is not that, what this international bank claims.

I am a resident of Duba, living in Dubai for 23 years and employed by the govt of Dubai. I have a small amount of loan with RBS and unfortunetly due to sever emergency had to travel, during this time I missed my installments. To my surprise and knowledge now I have come to know that RBS have hierd a group of people in Pakistan who can contact your family and relatives in pakistan for recovery in a very illegal fashion, where the threat is very severe to ones life and also that the family members could be forced to detention without any legal procedures. The escape is only if one could deal with these groups on some percentage to get rid off. Is this how the international banks portry professionally. Is this how they will do recovery by using gangsters to threaten the whole family of the individual. I strongly take this matter up with the local authorities and with the international media. Life is first and over and above any price. 40, 000 dirhams is not more than any humans life. RBS must look into this serious situation as this is not the job of an international banking institute.

Read full review of Royal Bank Of Scotland [RBS] and 11 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
P
P
Payup
, GB
Sep 15, 2010 6:54 am EDT

I know for a fact no bank will send debt collectors over one missed payment. you have to be a seriously bad customer for them to do that. missing 6 payments in a row starts the process. So, I can conculde every single one of you is an aweful customer and you don't deserve the rright to have access to a loan.
The reason interest rates are so high is because of people like you. People who are dishonest and dont pay back the money they owe. We would all enjoy cheaper loans if you all paid back in time. Just think about that.
Do you all think its your right to borrow money and not pay it back? A Bank is a business, it is in the business of lending money. Why should they let you not pay back when you signed and agreed to pay it back in a set amount of time?

M
M
MISHRA A.
, AE
Aug 24, 2010 10:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On 25.08.2010-
I am also suffering from this bank since become a member of this bank with credit card.
I never activated the card, thanks to my friend.
I asked for one card, they are sending two, and both are chargable.
When asking for cancellation, they ask to pay the charges incurred in both the cards.
Before they were behaving nicely, now they have different motives and extending threats.
Really they are doing bussiness.
They knew how to loot the customers.The poor customers.
But do not worry -The almighty ALLAH's presence is the truth and he will punish this organisation soon.

MISHRA

M
M
MOHAMMED12345
, AE
Jun 22, 2010 10:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

RBS is a totally unprofessional bank.
The staff hardly speak good english to start off with.
They need to know that a customer who has been regular like myself for over 7 years like myself & cant pay now cos i am JOBLESS should be dealt with in a manner that excites the customer to settle rather than keep scaring a customer with POLICE threats.
Its so pathetic that even after you have left the country they keep threatening you thinking you are round the corner.
Professionalism makes people pay,
Something that RBS dosent have,
Its a joke, at one stage 3 staff were emailing me & 2 were smsing me.
Even when you walk in the DSF so many vendors dont call for you at ONCE,

K
K
KK Andy
, AE
May 26, 2010 6:58 am EDT

My brother lost his job because he caught fraud of top executives of dubai based property master developer, he tried to find job for six months but couldnt found any, he left..

WARNING FOR DEPT collectors.

we shot the dept collector twice in the [censor] and left his body outside the hospital.

Who is going to come next?

P
P
palm
, AE
Apr 06, 2010 10:39 am EDT

I 100% agree to the gentlemen. I am also one of a victim who was badly abused and blackmailed in the home country Only for 21o Dhs. What A SHAME. They have hired people who do not have any manners and behave like animals on the phone.
I never had any problem with any bank and never heard of any customer services dept like this. SOME ONE MUST PROPERLY TRAIN THE RBS STAFF OR CLOSE THEIR SERVICES.

U
U
uae-2010
, AE
Mar 10, 2010 12:01 am EST

If the bank are professional in dealing with customers who have defaulted in payment, first they must contact the customer or meet them and offer a settlement plan which is viable to them and customer.
While doing these banks and protect their professional image and save lot of cost they are paying to the unprofessional( professional mafia) collection agent.

These gunda collections agents are treating all customers alike and engaging local third rate gundas in India & Pakistan to threaten even the old aged parents while the customer is available in UAE and working in UAE.

This will definitely spoiled RBS name among people. We do not need RBS any more,
We will stick to our own banks like NBAD and HSBC which are very professional and supportive.

L
L
LOSER-2010
, AE
Mar 07, 2010 6:30 am EST

ONE DAY RBS WILL REALISE THEY USED WRONG PEOPLE TO COLLECT THE MONEY/LOAN.
THE SITUATION IN UAE WILL CHANGE SOON AND WE PEOPLE OF ATLEAST 100 FROM SAME COMPANY OF 8000 EMPLOYEED HAVE DECIDED TO QUIT RBS WHEN EVER POSSIBLE.

NOW WE ARE HELPING EACH OTHER TO GET RID OF LOAD DEBT DUE TO THE BANK AND HAVE DECIDED TO CANEL ALL DEALING WITH RBS OR ANY OTHER BANK WHO IS TROUBLING US.

IT WAS OUR MISTAKE THAT WE HAVE TAKEN MONEY OUT OF THEM.
THE BANK SHOULD SPEAK TO CUSTOMER DIRECTLY AND UNDERSTAND THIER PROBLEM PUT A SETTLEMENT PLAN AND BY THERATINING PEOPLE THIER JOB LIFE AND HEALTH.

WE ALL ARE PRAYING FOR ALL TO RECOVER FROM BURDEN AND DEBIT.

ALL THIS 8000 STAFF FROM SAME COMPANY WILL BE SAMLL NUMBER FOR RBS !

D
D
DON WANNA
, AE
Mar 04, 2010 4:14 pm EST

HUMAN RIGHTS HAVE NO VALUE FOR THEM

D
D
DON WANNA
, AE
Mar 04, 2010 4:13 pm EST

REQUEST TO THOSE WHO CAN TAKE ACTION ON THIS

D
D
DONWANNA
, AE
Mar 04, 2010 3:56 pm EST

YES I STRONGLY AGREE WITH THAT
ONE OF MY MY FRIEND'S MOM WHO IS 60+ YRS OLD GOT A THRETENING CALL FRM A GUY STATING THAT HIS SON WILL BE ARRESTED FOR LIFE LONG AND SHE WONT SEE HIM TILL HER LIFE TIME LIKE THAT. THE OLD LADY HAD A PARALYISIS HEREING IT.
HIS DUE WAS ONLY aed 1500. THE COLLECTION PEOPEL OF RBS (MAFIA UAE) MAKING HUMAN RIGHTS COLLAPSED. PLS PROTECT A HUMAN BEING'S PEACE OF MIND.

ComplaintsBoard
V
2:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] CHARGES

We have a credit card with this company under the Kroger 1 2 3 program. After they added the interest last month it pushed the amount over by 79 cents. They added a service fee of $39. We wrote a letter to them to tell them how tacky they were. They called us and said they would remove the $39.00. They are talking to a senior of 79 years. I have not had any problem with any of my cards so when they told me they were going to remove it I just deducted it from my payment. They did not let me know not to do that. I do not understand a lot of these things so I feel they are taking advantage of my age. By me not paying the $89 it made me over again so they charge me another fee. Now they want $109 by the 5th of Nov. I am not able to take care of a $100 extra when my medicine is around $300 a month. I also work so if I just refuse to pay this they will garnish my pay. We have talked with several of the customer service but they are just goons trying to get your money one way or the other. It is a shame that they do not have the courtesy to explain to a person the way they remove the penalty. I don't think they want to.

Read full review of Royal Bank Of Scotland [RBS]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
3:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] Poor level of Customer care

Hi there
I am forced to write this compaint with a hope to get some support from the central compaint cell; please have a look at the history and issues;

1) I joined one top line FMCG in Dubai back in 2006 - and as a happy account holder of ABN Amro Pakistan preferred only ABN AMro UAE for my salary transfer;

2) I open one master and one Visa Card - on which due transactions and payments were made

3) The level of service started becoming terrible as I had to wait for the statements, fax etc for long time and un attended

4) I finally opted for HSBC once I moved into the new Job back in 2007.

5) Since then almost two times people contacted me to offer smart cash loans and I took and paid as well

6) There was no follow up why am I not banking with ABN any more; though still usuing the credit cards and smart cash

7) For last many months the balance of my cards were not coming down and to mention you here the cards were not used for atleast a year coz they were expired.

8) Finally I called and asked them that I would like to settle the cards in full- They informed me over the phone one amount which I paid in full on the 10th of October

9) Today I asked the customer service and they again asked for extra 235 AED, to be paid and for the the Manager will call me back after 24 HOURS! he is not willing me to speak to the manager...A customer cannot speak to a complaint Manager if he is not satisfied with the phone banking executive - Mr.Sandeep

10) He also now informed me that as i Have not closed my Salary account so automatically the bank transfer the account on personal and start charging me 100 AED per month and have accumulated AED 2000/=

11) No Letter, phone call, show cause, information etc were made to myself for this effect - Why? the answer is that this is Bank policy and I should be aware...they are not liable to inform me?

Please accept my humble compaint..after paying all this years on my credit cards - and settling down in one shot...RBS is now asking for current account charges.

I may please seek your assistance to help me with this. I hope some one will consider one day why a customer moved to HSBC as a "status" account holder with huge facilities and customer service - I used to enjoy the same with ABN AMRO Pakistan, however, here in UAE - as a customer who has paid all cannot reach to teh Manager.

Looking forward for your help.

Syed Mohammad Wajih Uddin
Mobile: [protected] (registered with the bank for all details)
[protected]@hotmail.com

Read full review of Royal Bank Of Scotland [RBS] and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
P
P
palm
, AE
Apr 06, 2010 10:46 am EDT

I 100% agree to laila. I am also one of a victim who was badly abused and blackmailed in the home country Only for 21o Dhs. What A SHAME. They have hired people who do not have any manners and behave like animals on the phone.
I never had any problem with any bank and never heard of any customer services dept like this. SOME ONE MUST PROPERLY TRAIN THE RBS STAFF OR CLOSE THEIR SERVICES.
@ kaka its your good luck that you are paid by your company on time. Unfortunately my company doesn't may me for 3 months sometimes...and the bank make our life worst.

K
K
KAKA KAKA
, AE
Mar 25, 2010 7:36 pm EDT

All the payment should be made on time to avoid these calls. I have been using a credit card from a bank in UAE since 2005 but i have never received any call from collection or recovery department as i never miss my payments.
I first pay my credit card bills and then buy the grocery.
All of us should learn this, either not take a card from any bank or pay on time.

U
U
uae-2010
, AE
Mar 07, 2010 6:06 am EST

THEY ARE EATING FLUSH OF PEOPLE LET TIME GIVE GOOD REWARD TO THEM AND THEIR FAMILY

U
U
uae-2010
, AE
Mar 07, 2010 6:04 am EST

I totally agree with you. These stupids from collections agency, who frustrated job losers .

D
D
DON WANNA
, AE
Mar 04, 2010 4:05 pm EST

LAILA I 100% AGREE WITH IT. BUT PLS UNDERSTAND THESE CALLING PEOPLE ARE FROM A COLLECTION AGENT .
THEY ARE ENTITLED FOR A COMMISSION OF HARRASSING AND GET THE PAYMENT. BUT ONE THING IS SURE, THAT IF WE ARE IN A DIFFICULTY TO RE PAY THE MONEY EVEN ANY PERSON OR GOVT WILL GIVE US TIME TO RECTIFY IT.DON'T ATTEND SUCH STUPID'S CALLS FOR YOUR LIFE TO GET MISSREBLE.

L
L
laila1985
, AE
Dec 09, 2009 9:57 am EST

RBS here in uae is the worst bank! Is this what you called customer service? I have unpaid credit due for only 300 dhs. and they already have charged me with late payment fee but these unpolite an rude staff of rbs are threatening me and saying all these hash words about me. I have an overdue amount bu that doesnt mean that they have to degrade a person! I wish the UAE government will try to look on this rude behaviour of this bank.

These dubai collection staff of RBS are the worst. The more people will not avail of their services.people are spreading the words now on how rude they are.

Laila

ComplaintsBoard
D
3:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] Poor Customer Service and Poor Business Practices

These people will do anything to squeeze a penny out of you. After never being late, and returning from a long vacation, they raised my rate after customer service said they would not. I even made two payments well above minimum that month that I was a couple days late.

When they raised the rate on me, I paid the card off in full and closed the account after speaking with their cusomer service (service? that's a laugh). A month later received another bill for interest on a paid off account. I called back again spoke with Matthew (C020205) and his boss Omar (c0202118) with no help and rude. I asked what I owed today and what would happen if I over paid as not to have that happen again. Omar said "they would write off the samll overage". I asked him to send me that in writing and asked at what amount would not be "Written off". He could not answer.

I over paid on line so I will maintain a positive Balance to have them send statements on and so I can continue to call their Customer Service. If disatisfied customers would do this, we can eat up some of their overpriced service profits and tie up their customer service (manpower = $). Spread the word.

Read full review of Royal Bank Of Scotland [RBS]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
3:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] Harassment of Collections Dept.

I have a 1 payment delay on my loan with RBS bank UAE (ABN AMRO) and the collections dept. people are calling me (MR. Khan [protected] and Mr. malik Azhar Majeed [protected]) and started to tell me indecent words, such sa B***ch, stupid lady, idiot and the F*** word. when I explain why there is delay on my payment, they are telling me to shut UP and they said they don't need my explanation. they don't care if I lost my job, what they care is that I should pay no matter where I get the money from.

is this a prestigious bank treats their customer? they even tell me that I am not a customer but a Defaulter.

I will file a police case and escalate this matter up to their board level as this is not acceptable at all.

Read full review of Royal Bank Of Scotland [RBS] and 92 comments
Update by tonya81
Apr 05, 2010 12:34 pm EDT

Hi guys, to all of you who experienced harassment from RBS bank, complaint with Central bank and they will act on it..i have had the same situation, i recorded the collection agents conversation with me and sent it with central bank and researched the management team of rbs and alas the guy was terminated..here are the emails where u can send your complaints:

Kasturi, Rangan" - Customer care manager
colin.macdonald@rbs.com, - CEO
arif.sayed@rbs.com - HR MANAGER

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
92 comments
Add a comment
Y
Y
Yacht Trans Lines
, US
Oct 30, 2015 6:38 am EDT

Kindly note that no payment has been done from your side despite of several reminders through emails, thereby please be informed that you have 24 hrs from today to confirm if you are interested to repay back Emirates NBD or not. If we receive no reply from you, it means that you are refusing to pay, therefore please be informed that the following will be implemented:

1. We will be contacting the GERMANY embassy informing them about your debts.
2. Your name will be black listed in Central Bank.
3. Travel ban will be imposed on you in all GCC countries including U.A.E.
4. Interest and late payment fees will be accumulated and you are liable to pay the total outstanding amount and legal fees incurred by us
5. Also further legal action will be initiated against you through the INTERPOL.

wHO ARE THESE people?
So they have legal power?

O
O
Om Gupta
, AE
Jun 26, 2015 6:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

NBAD is far worse than any other bank when it comes to staff efficiency. people are Arrogant and have no moral or human values.

J
J
John 45
, PK
Dec 23, 2012 10:25 pm EST

It is best to pay off and return your credit card back to them. Save money and buy. Interest dealing is not allowed in Islam and it is against GOD laws. Who ever deals with interest will sooner or later come in problem.
IN Pakistan all the banks collection department are so bad that words can not describe they make life Hell. Over seas bank in Pakistan are same there collection department make your children life hell and your parents and wife they don t care or listen to you. They just want money in full. They add late payment fees if you pay on due date they still charge you late payment fees and other penalties and high interest rate. Collection department in Pakistan is worst. They call all day on cell phone and on P.T.C.L all day.

J
J
John 45
, PK
Dec 10, 2012 11:21 pm EST

All the bank do same thing. Not only R.B.S all the banks. In Pakistan they visit at home and
and call your wife or husband or any family member and if you pay them they call you
again to pay more on your credit card and they call on cell phone and on P.T.L also. In Pakistan there is no law to protect you at all. All foreign Banks and local they do same thing

C
C
COOKIE PAGE
, AE
Aug 02, 2012 3:39 am EDT

ADCB IS BANK FROM HELL. THEY DO NOT KNOW A THING ABOUT CUSTOMER SERVICE. THEY DO NOT KNOW HOW TO DO THEIR JOB PROPERLY THEN THEY MAKE OTHER PEOPLE SUFFER FOR IT. AED 2600 HAS BEEN BLOCKED FROM MY ACCOUNT EVEN BEFORE ADCB RECEIVED MY SALARY. I CALLED THE CUSTOMER SERVICE TO INQUIRE WHAT THIS BLOCKED AMOUNT IS FOR. I HAVE BEEN TOLD THAT AED 529 IS FOR MY SMART LOAN, AED 700 SOMETHING FOR MY PERSONAL LOAN AND ABOUT AED 1300 IS FOR MY CREDIT CARD. I SAID ALRIGHT, TAKE WHATEVER YOU LIKE AS I AM FASTING AND DIDNT WANT TO STRESS MYSELF. I HAVE REQUESTED THE CUSTOMER SERVICE STAFF TO ENSURE THAT COLLECTIONS FORWARD THE AED 1300 TO MY CREDIT CARD PAYMENT AS I KNOW FROM MY 5 YEARS EXPERIENCE WITH THIS BANK THAT THEIR COLLECTIONS TEAM COMES UP WITH CHARGES IN SNAP AND TAKE MONEY FROM MY ACCOUNT AS THEY WANT THOUGH THEY HAVE BLOCKED THE AMOUNT FOR ANOTHER PAYMENT. WHEN MY SALARY GOT CREDITED, THE FIRST TWO LOAN PAYMENTS WERE FOWARDED AS INTENDED. HOWEVER, AS I EXPECTED, AED 1300 WHICH IS MEANT FOR MY CREDIT CARD ACCORDING TO THEIR OWN CUSTOMER SERVICE, HAS BEEN PARTIALLY FORWARDED TO MY SMART LOANS ADVANCE PAYMENT FOR 25TH SEPTEMBER! WHILST THE REST OF IT WHICH IS ABOUT AED 800 HAS BEEN KEPT BLOCKED! I CONTACTED THE CUSTOMER SERVICE AND ASKED FOR CLARIFICATION, THEN I HAVE BEEN TOLD THAT AED 529 HAS BEEN TAKEN FOR MY SMART LOAN ADVANCE PAYMENT DUE ON SEPTEMBER WHILST THEY KEEP THE AED 800. SO I ASKED THE BANK TO TRANSFER THIS AED 800 FOR MY CREDIT CARD PAYMENT. LATER THAT DAY, I RECEIVED A TEXT MESSAGE CONFIRMING THAT AED 521 HAS BEEN FORWARDED TO MY CREDIT CARD PAYMENT. SO I CALLED AGAIN AND ASKED WHAT HAPPENED WITH THE NEARLY REST OF THE AED 800 AND WHY ONLY AED 521 HAS BEEN FORWARDED TO MY CREIDT CARD PAYMENT. THE CS AGENT SAID AED 300 HAS BEEN KEPT ON HOLD AS ITS NOT ENOUGH TO SETTLE MY AMOUNT DUE OF AED 1300! SO I SAID WHY DID YOU FORWARD AED 521 IF YOU WANT THE WHOLE AED 1300 PAYMENT?! AND WHAT IS THE AED 300 BEING KEPT FOR? EARLY TODAY, I CHECKED MY ACCIOUNT AGAIN AND FOUND AED 1020 IS NEGATIVE IN MY ACCOUNT WHICH MEANS I MUST DEPOSIT THIS AMOUNT TO REGULARIZE MY ACCOUNT. I AGAIN CALLED CS AND ASKED WHAT THE AED-1020 IS FOR, THE CS THEN TOLD ME ITS FOR MY CREDIT CARD PAYMENT OF AED 1300 THAT THEY REQUIRE, SO I SAID YOU REQUIRE AED 1300, THEN YOU FORWARDED AED 521 TO MY CREDIT CARD PAYMENT AND LEFT THE AED 300 BLOCKED, NOW YOU WANT ME TO DEPOSIT AED 1, 020TO COMPLETE THE AED 1300 AMOUNT DUE ON MY CARD? WHAT HAPPENED TO MY AED 521 CREDIT CARD PAYMENT THEN?!
THE CS AGENT COULD NOT EXPLAIN TO ME AND PROMISED THAT A COLLECTION AGENT SHALL CONTACT ME IN 48 HOURS. BUT FROM MY VERY BAD EXPERIENCE WITH THIS BANK? I AM CERTAIN THE COLLECTIONS AGENT WOULD COME UP WITH SOME' IF YOU CANNOT CONVINCE THEM CONFUSE THEM" TACTICS WHEN THEY CALL ME UP.
ALLAH CURSE THIS BANK!

J
J
jay rao o554316208
, AE
Jan 03, 2012 7:49 am EST

they even track you on facebook and contact your relatives, so quickly block and report strange friend requests.

S
S
singlemum
, AE
Aug 23, 2011 8:08 am EDT

all the above complaints are really correct |First Gulf Bank Collection Department are also harassing their customers, my advise is go to Central Bank complain board, they will handle the disciplinary action against those ill mannered collectors.

B
B
B_Humane
, AE
Aug 01, 2011 5:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Guys, RBS was taken by ADCB already. If you are harrassed like me, I encourage you to call ADCB's hotline 8002030 and lodge the complain, or send an email through www.adcb.com I do not have issues with ADCB staff, so far I never encounter any problems with them. But these collectors like Khalid [protected] and Rashid [protected] are ill-mannered collectors of RBS! I have 2 default loan payments and that Khalid is crying at the top of his lungs to get the payment ASAP! He put my HR manager on conference call and humiliate me! He never give me a chance to finish what I am saying..His talent is to yell! Just YELL! I wondered if this guy can still sleep at night due to the trauma he brought to RBS' consumers. May the top mgt of ADCB realize to change their ex RBS collectors or RBS' collection offices. Otherwise, ADCB will end shutting down just like what happened to RBS.

N
N
NABEEL THAIKKANDY
, AE
May 19, 2011 2:58 pm EDT

YA I HAVE SAME PROBLEM WITH ABN AMRO>RBS>ADCB I HAVE SETTLEMENT PLAN FOR 9 MONTH'S.AND I HAS BEEN PAID ALL THE AMOUNT AS PER THE SETTLEMENT.BUT I GETTING STILL BY E MAIL AND SMS U NEED TO PAY 2000 OR 3000 LIKE THIS.AROUND 50 TIMES I CONTACT WITH COLLECTION DEPARTMENT AND I VISITED TO BRANCH THEY ARE NOT CO PERATING WITH ME TO SOLVE THIS PROBLEM.ATLAST I WENT COLLECTION DEPARTMENT AND VISIT ONE OF THE COLLECTION DEPARTMENT SALES GIRL NAMED NAMRATA PANDEY SHE TOLD ME TO AVOID CALLS AND SMS . AND U HAVE ALREADY PAID BALANCE THAT SHE NOTICED.SHE TOLD ME U HAVE ALL PROOF YOUR PAYMENT THEY WHAT IS THE PROBLEM WITH U LIKE THISSSS I DO KNOW WT I WILL DO...

F
F
Fictum
, ZA
May 15, 2011 10:47 am EDT

Good Afternoon everyone

It seems that we all have the same problem with this shameless bank.The big question is why are they still being allowed to opperate?How can we stop this?DOWN WITH RBS!

ComplaintsBoard
R
5:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] RBS MasterCard is a Ripoff (RBS Sucks)

RBS Mastercard Sucks. RBS Royal Bank of Scotland (RBS) credit card is by far the worst credit card company I've ever dealt with. I am referring to the RBS MasterCard. They advertised a promotion with 0% balance transfer. When I finally got the card the rate was about 19%. They refused to honor their advertised promotion. I paid off the card and stuck it in a drawer. Today I received a nasty-gram I owe them over $60.00.. I found out they charged me $20 for Late Fee Protection in December and $42 for late fees and finance charges, and reduced my credit limit to $250.00.. On the phone they refused to remove the charges. So I just closed the account. I will file a Better Business Bureau complaint by internet through the Bridgeport CT office, which will be followed by a local small claims court lawsuit, which I will win by default because they won't show. Bottom line RBS MasterCard SUCKS!

Read full review of Royal Bank Of Scotland [RBS] and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
D
D
Dawoud Esa Bismillah
, SG
Jan 24, 2010 6:12 pm EST

Jet Airways sucks, Jet Airways is a racist airline, Jet Airways is an airline Bigot!

Jet Airways is one of the racist airlines in the world.
I was delayed for 3 hours, even when I was early. And after the delay, guess what? They said that they needed to be furnished with supporting documents. Supporting documents that no other passengers have to provide, but myself. Then even when those so-called "supporting documents" are produced and showed to them, they refused to give me my boarding pass, based on the bag I was carrying (I was not using one of those "trolley bags" that people generally bring for holidays). Based on this they thought that I'm some kind of poor chap trying to stray off to another country. That was what they said. This is discrimination!

Furthermore, they vigorously denied me the boarding pass, only after I have confronted them with the fact that I have a beard, therefore a muslim. This is again discrimination!
It's not that the proof was not there. It was there. I showed them. But they denied. I can only think that this is obviously a biased attitude, based on pure discrimination, not facts. They won't even accept tangible proof.

I as a muslim, am disgusted by these unfair treatment based on my religious belief.
Truly Jet Airways ought to be ashamed of their racism, and religious discrimination.

NOW WHERE IS MY REFUND!

J
J
jayendra vaghela
, AE
Oct 01, 2009 2:24 am EDT

This mail comes your way with great sorrow and insult in my heart.

I received a call from your bank yesterday at around 2:10pm, from [protected] (Dubai Number). Your sales executive called me to offer me a credit card from your bank. She spoke very kindly in the beginning of the call. Then she came to the point where she asked me my salary. The moment i mentioned my salary SHE JUST HUNGUP! What is the meaning of that? Does your bank train your executives to insult people who are not eligible for your credit cards? Well i may not be eligible at the moment but i am sure to grow in my career graph and earn much more and i am headed that way already. But i will make sure that i dont take a card from your bank. Thanks to your sales executives special treatment that i received yesterday.

Will i receive an explanation and an apology for this or will this email be ignored?

D
D
Darron
Canon City, US
Sep 17, 2009 3:29 pm EDT

I had similar problems. When they raised the rate on me, I paid the card off in full and closed the account after speaking with their cusomer service (service? that's a laugh). A month later received another bill for interest on a paid off account. I called back again spoke with Matthew (C020205) and his boss Omar (c0202118) with no help and rude. I asked what I owed today and what would happen if I over paid as not to have that happen again. Omar said "they would write off the samll overage". I asked him to send me that in writing and asked at what amount would not be "Written off". He could not answer.

I over paid on line so I will maintain a positive Balance to have them send statements on and so I can continue to call their Customer Service. If disatisfied customers would do this, we can eat up some of their overpriced service profits and tie up their customer service (manpower = $). Spread the word.

S
S
stevebeec
Shoerham by Sea, GB
Jun 26, 2009 12:16 pm EDT

Here is yet another sorry tale of poor customer service from RBS

http://stevebeecroft.blogspot.com/

ComplaintsBoard
A
11:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] I got an offer letter for System Administrator

I got an Job offer letter from the IP address 65.55.34.219. I thought this letter is not genuine.

Dear Anilal.T.R,

RBS Group PLC Employment Offer (Soft Copies)

Congratulations!.As per the online processing and examinations of your past qualifications and experiences, you scored 92% in the processing which we had on this day of 24/ NOVEMBER 2008, therefore the HR Department of RBS has endorsed a contract of 2 years for you, we have completed the recruitment process with our Recruitment Agent (www.naukri.com), we hereby confirm you as a qualified and chosen international expatriate of RBS Group PLC.

In the attachment file, you will confirm the Employment Offer soft copies for your preview.

NOTE: As per the UK Ministry of Internal Affairs law of Immigration Constitutional act, it simply indicates that all employees or applicants wishing to work, live and stay in UK must be in position of a valid UK Visa, Work Permit and Residence Permit, either for single or Family, therefore, if you do not have any of the Valid documents, kindly get in contact with the authorized Travel agent of RBS for express procurements of your UK Visa, because the copy of the traveling documents will be needed from any chosen applicant/employee before the company will dispatch the Hard copies of his/her contract documents to his/her mailling address;

Contact the authorized UK Ministry of Internal Affairs Immigration Attorney with the copy of the signed / acceptance of the employment offer to him via their below contact information;

Contact Person: Mr. Fred .V. Spencer
MIF Immigration Ltd, 68-71 Newman Street,
London W1T 3AH, England
Telephone: +[protected]
Email: [protected]@ymail.com
Email: [protected]@rocketmail.com

Other benefits includes;

Accommodation
10 to 15 Days paid Leave/Vacation after every 90 working days.
Free Private Car with a personal driver
Free Education Scheme for Employee's children
Relocation Allowance
Flight Fare
Medical/Travel/Health Insurance

For inquiries and clarifications, contact the HR/Recruitment Service Department to speak to the officers below; NOTE: return the signed / accepted offer letter to us through scan email.

Best Regards,

Mr. T. A. McClain
Head Of Careers Department
Royal Bank of Scotland Group PLC
36 St Andrew Square
Edinburgh, SCO EH2 2YB, UK
Telephone: +[protected]
Email: [protected]@career-rbsgroup.com
Email: hr.[protected]@live.co.uk
Email: info.[protected]@gmail.com
Website: www.rbs.com

Read full review of Royal Bank Of Scotland [RBS] and 13 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
A
A
acevedo mendez luis gonzalo
, MX
Sep 23, 2010 10:09 pm EDT

hola a quien corresponda desesito informe para transferensi de dinero del señor MR. Paul Leeds. a la mi que soy su socio extranjero lesdejo mi correo para ponernos de acuerdo en el asunto luis80ac@hotmail.com deseandoles las gracia de su comprension y espero su respuesta
con los respetos siguiente el señor luis gonzalo acevedo mendez que se pone a su disposision

K
K
konde moses
, UG
Aug 05, 2010 11:37 pm EDT

my name is konde moses

K
K
konde moses
, UG
Aug 05, 2010 11:35 pm EDT

I want to request support can all agree your law signature,
My name is konde moses and I working in southern sudan.

N
N
NormanF
Salida, US
May 02, 2009 7:56 pm EDT

NO legitimate company tenders a job offer to someone they haven't met and interviewed and done a through background check prior to making a hiring offer. This has scam written all over it and the promised job of course, does not exist. Use due diligence in examining any offer of employment and do your homework on the company. Check them out and try to talk to people who work for them as well as retired employees and customers and associates. Its YOUR responsibility to make sure the job is legitimate and the company is honest and obeys all laws. Don't ever take their word for it at face value.

J
J
jiffy varghese
, BH
Apr 25, 2009 12:56 am EDT

i agree to the above complaints..i got same offer letter

M
M
masroor
, PK
Apr 20, 2009 3:33 am EDT

Kindly confirm either its fake at masroornaqvi@gmail.com

Address. Royal Bank of Scotland Group PLC
36 St Andrew Square Edinburgh SCO EH2 2YB
Telephone: +[protected], [protected]
Fax [protected]
E-mail: hr-rbs@scotlandmail.com
E-mail: royal.bs@hotmail.com
Website: www.rbs.com

AGREEMENT FOR CONTRACT SERVICES/OFFER LETTER
FOR CARRYING OUT EXPATRIATE TECHNICAL SUPPORT SERVICES PROVISION IN THE
ROYAL BANK OF SCOTLAND GROUP PLC
THIS AGREEMENT is made this 20th day of APRIL 2009
BETWEEN
ROYAL BANK OF SCOTLAND GROUP PLC
(The "Employer")
AND
SYED MASROOR ALAM NAQVI

(The "Employee")

1. BACKGROUND

1.1 The Royal Bank of Scotland Group Plc. Requires the services of an employee to provide those services listed in Clause 2 below as to attain the following main objectives:
1.2 The Employee possesses the special expertise and experience required and has agreed to provide the services

2. NOW THEREFORE IT IS AGREED AS FOLLOWS

The Employee shall provide the following services to ROYAL BANK OF SCOTLAND GROUP PLC.

.
Commencing Date: 4th JUNE 2009

CONTRACT DURATION: 3 YEARS

(RESPONSIBILITIES)

2.2 Specific anticipated duties are assignments based on the Company needs and personal skill sets.
2.3 In providing these services, the Employee shall lease, maintain good relations with the staff of Royal Bank of Scotland Group Plc and consult with the personnel admin. On matters relevant to their responsibilities. The Employee shall provide the services described in Clause 2 to the standard, which the Company expects.

2.4 The Company shall pay by the end of the month on satisfactory performance of the services of appropriate monthly the sum of GBP £ 10, 200 (Ten Thousand Two Hundred British Pounds Sterling) to the Employee... Any work performed beyond the normal work time, shall be due for an overtime benefit to be paid at GBP £ 300.00 per hour. Euros equivalent depending on employee’s home country. And can be transferred to any Bank or Country of your choice.
2.5 WORK PERIODS: Mondays to Fridays, Time: 8.00am to 4.00pm with break period between 12.00noon to 2.00pm. Fridays are Holidays for our Muslims workers
2.6 ALLOWANCE: Hazard/Inconveniences allowance? 15% of Basic salary. Entertainment allowance 10% of Basic salary. All allowances are paid weekly and locally in UK currency in its Pounds equivalent at the existing exchange rate. (B) Employee shall be entitled to a leave allowance of an additional 100% percent of their basic salary. (C) Free to and fro tickets to cover the span of their home leave. No allowances on leave period

2.7 The ROYAL BANK OF SCOTLAND GROUP PLC shall provide the necessary equipment, supplies, free medical care, insurance Policy, and efficient security system, transportation, email system for the Contractor’s use while undertaking the services described in Clause 2.

2.8. PAID HOME LEAVE: All expatriates are entitled to a one (1) month paid home leave, which can be taken once at a time or two (2) weeks apart one different period.

2.9. MEDICAL/HEALTH SERVICE FACILITIES AND INSURANCE PLAN FOR FAMILY: (A) The Employee shall be entitled to a comprehensive health care service, which is to be administered by Medical Experts. (B) In a case of emergency situation, Employee will be attended by the best Scottish medical experts or any country suitable for the best medical attention. This decision can be influenced by the findings of the company’s medical experts, unless the expatriate in question states otherwise. (C) After three (3) months of service all expatriates will be entitled to a Health Service Insurance Plan (HSIP) for family. The Health Service Insurance Plan is designed to cover only five (5) members of your family. The Health Service Insurance Plan (HSIP) allowance can also be paid to the expatriates at the rate of GBP £1500.00 per family member per month (GBP £1, 500.00 per month) which can be transferred on monthly basis without being subjected to tax.

2.10. ACCOMMODATION: The Company will provide a four Bedroom Apartment for the employee.

TRANSPORTATION: An official vehicle shall be provided on 24-hour daily basis to Employee for local transportation.(B) A round trip flight ticket to cover the span of employment .engagement will be provided and delivered to you on the completion of your relevant travel documents and immigration particulars.

2.11 ADDITIONAL SERVICES: Recreational/Sports Facilities shall also be made available at the disposal of all expatriates with no expenses to be incurred. (B) Laundry and Dry Cleaning Service will also be made available to all expatriates by the company’s laundry and dry cleaning unit.

2.12. TELECOMMUNICATION/INTERNET FACILITIES: There are standard Telecommunication Facilities and Internet services at the disposal of all expatriates, and same shall be accessible to all personnel (Local/Foreign) without any charge or expenses to be incurred. Cellular Phones can be obtained by expatriates from the Local dealers/Service Providers in Scotland, but must be used in accordance with the safety regulations on Job Locations.

2.13 Except where the Employee already holds professional indemnity insurance, the Company will arrange such cover for the employee in respect. The employee shall give the Company immediate notice in writing to HR Strategy Manager, Human Resources Division,

(a) Any claim made against the contractor;
(b) The receipt of notice from any person of any intention to hold the employee responsible for the results of an alleged negligent act, error or omission
(c) Any circumstance of which the Employee shall become aware which may give rise to a claim or claims under the insurance policy.

The Employee shall be solely liable for any consequences of the employee’s failure to give notice as required by this clause. The obligation to notify applies regardless of the apparent extent of any potential liability.

(d) (The Employee does hold professional indemnity insurance, OR
(ii) The Employee does not hold professional indemnity insurance.

2.14 FAMILY STATUS ARRANGEMENTS: Family status arrangements can only be applied after at least three (3) months of service. The Application of family status arrangement indicates that an expatriate will be entitled to a free visa and airfare for his wife or spouse or any other family member, which is to be provided by the Company. (B) Expatriates who intend to travel with their wife/spouse within the first three (3) months of employment engagement will have the cost of visa and air fare being borne by them and can only be reimburse by the Company for embarking on his/her to resuming duties.

2.15 The employee shall be obliged to act professionally, honestly, diligently and with due care in performing the services under this Agreement.

2.16 The Employee shall not accept any remuneration from any other source for services of the same nature as those provided under this Agreement without the express prior approval of the Royal Bank of Scotland Group Plc.

3. CONFIDENTIALITY

3.1 The Employee acknowledges that in the course of providing the services to Royal Bank of Scotland Group Plc, he/she will acquire confidential information, including any information relating to:

(I) Personal information of any of the employees, and
(ii) The business practices, techniques or methods of operation of the Company.

3.2 The Employee shall not during the term of this Agreement or at any time thereafter divulge to any person any such confidential information except in the proper course of his/her duties or use or attempt to use any such confidential information in any manner which may injure or cause loss either directly or indirectly to the Company or its business or may be likely to do so.

3.3. CLAIMS/ENTITLEMENTS: All reimbursement on expenses associated with this job/contract engagement process will be made along side with your relocation expenses and travel allowances payment before your travel for the commencement of work. . Such expenses include cost of obtaining medical certificate; Immunization/shots in the case were an expatriate gets such service from a special or personal doctor. Cost of obtaining Job Contract Engagement papers. Cost of employment authorization documents/ and Traveling Documents if found satisfactorily committed. A prove of payment in form of an official receipt will facilitates a prompt reimbursement of all claims/expenses

3.4MOBILIZATION: Employee should obtain your residence and employment authorization document to indicate his/her readiness/seriousness to the Employment Offer. One month’s salary shall be paid before Employee embarks on journey to assume duty. This is to enable Employee settle all domestic needs before travel. As such, no excuse will be entertained on assumption of duty relating to default. All payment of salary after assumption of duty shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in UK. 75% of your salary will be paid into your offshore account while the remaining 25% will be paid into your local account here in Scotland. The local account will be opened as soon as you arrive for duty. The 25% will be paid into your local account here in Scotland, which will assist you to cover some, various expenses you will be making for yourself.
3.5

4.YOUR OBLIGATION AS A NEW EMPLOYEE
You are required to present an Affidavit of Guarantee which must be procured from British Crown Court here in UK through the Company accredited Attorney, As this is in line with sub-section 12.3 Article 11.42 of the Royal Bank of Scotland Group Plc constitutional policy and code of conduct which you must adhere to Below is the contact information of the Principal attorney whom you are to contact immediately to obtain an Affidavit of Guarantee from a British Crown court. All employees is expected to bear the cost of procurement of the affidavits of guarantee because this will enable the company to provide free visa on confirmation of the affidavits of guarantee. Kindly contact GORDON FREDRERICK CHAMBERS immediately for swearing of your affidavits.

YOU ARE REQUIRED TO FURNISH US COPY OF YOUR AFFIDAVIT OF GUARANTEE ON OR BEFORE 30TH OF APRIL 2009

CONTACT NAME: KERRY BEN
NAME OF CHAMBER: GORDON FREDERIK CHAMBERS
ADDRESS: 175 Malkin Drive, Church Langley,
Harlow, Essex, CM17 9H United Kingdom.
TEL: +[protected], [protected]
E-mail: kerryben@affidavit-lawyer.com
E-mail: kerryben@consultant.com
E-mail: kerry.ben@lawyer.com

5. PUBLICITY

5.1The Employee shall not make (and shall procure that his/her/its employers, contractors and agents do not make) any press or other public announcement concerning any aspect of this agreement, or make any use of the name of the Company or any of its employees, contractors or agents in any publication or otherwise in connection with this agreement, without the prior written consent of ROYAL BANK OF SCOTLAND GROUP PLC

6. TERMINATION OF AGREEMENT

6.1The Company may terminate this agreement by giving one month’s written notice in any of the following circumstances:

(I) The employee dies or becomes unable to perform their duties due to illness
of incapacity;

(ii) The employee is convicted of an offence, which affects the performance of
his/her duties;

(iii) The employee acts in a way, which Royal Bank of Scotland Group Plc,
Considers materially prejudicial to its business or reputation or interests of
its members:
(iv) The employee fails to perform the services expeditiously, with reasonable
diligence and in a competent manner:
(v) The employee commits or permits any breach of the terms of this agreement
and fails to remedy the: Breach within 14 days of receiving notice in writing
from the ROYAL BANK OF SCOTLAND GROUP PLC requiring the breach to be
Remedied
(vi) The employee commits any breach of Clause 3.2 whether such breach is
Committed intentionally or not:

(vii) The employee commits an act of bankruptcy or makes or enters into any
arrangement.
6.2 The employee may terminate this agreement by giving one month’s written
Notice to, ROYAL BANK OF SCOTLAND GROUP PLC.

6.3 Where this agreement is terminated by notice by the Contractor or the employee, the Company shall have the option of electing that the employee ceases providing the services immediately or at any time during the notice period without affecting the Company obligation to continue paying the employee remuneration until expiry of the notice period.

7. THE AGREEMENT

7.1 This agreement supersedes and replaces all previous contracts, written and verbal, between the parties and constitutes the entire agreement between the parties.
7.2 Neither party may assign their obligations nor rights under this agreement to any other person in any circumstances whatsoever except with the prior written consent of the other party.
7.3 No waiver of any breach of this agreement shall be deemed to be a waiver of any other or subsequent breach. The failure of either party to enforce any provision of this agreement at any time shall not be interpreted as a waiver of the provision.

7.4 This Agreement shall be construed in accordance with the laws of The United Kingdom. A single arbitrator agreed upon by the parties shall decide any dispute between the parties arising out of this agreement.

Signed by the Employee,

Name­­­­­________________________________

Signature: _______________________________________

Date:………….../…/…

Signed for and on behalf of:

MR. ALWIN FITTING
ROYAL BANK OF SCOTLAND GROUP PLC.
Human Resources Manager
Telephone: +[protected], [protected]
Address: Royal Bank of Scotland Group PLC
36 St Andrew Square Edinburgh SCO EH2 2YB.
Fax [protected]
E-mail: hr-rbs@scotlandmail.com
Website: www.rbs.com

CAREERS DEPARTMENT
ROYAL BANK OF SCOTLAND
Address: Royal Bank of Scotland Group PLC
36 St Andrew Square Edinburgh SCO EH2 2YB.
E-mail: royal.bs@hotmail.com
Website: www.rbs.com

M
M
mohamed koriche
, DZ
Apr 09, 2009 7:08 am EDT

JE SUIT MOHAMED KORICHE QUI BESOIN D'UNE INFORMATION SUR OFFSHORE /SUR LINE ET LES DOCUMENTS NAICESSAIRE POUR L'OUVERTIRE D'UN COMPTE .ENVOYER LES EN E-MAIL:daho.51@hotmail.fr

S
S
Shwetha
, IN
Mar 17, 2009 7:32 am EDT

I also have got the same offer letter. Please dont believe all these bull ### fake things. No one gives an offer without undergoing deep interviews that too for international companies. Dont get into any kind of troubles. My humble request to naukri people not to give our email ID s to such rascals.

A
A
Aziz
, IN
Jan 13, 2009 10:19 am EST

I have received the same offer letter, Is anyone there to confirm whether this is real or fake

P
P
P Sivaprasad
, IN
Dec 14, 2008 2:59 am EST

Even I got the same offer to my mail Id on 11th December 2008 for the position of Credit Manager in RBS at Scotland...

For one moment, I thought the international companies even offer the employment without being interviewed that too in such a big organizations ?

Who will be responsible for this, is it really the RBS or someone else?

ComplaintsBoard
S
5:30 am EST

Royal Bank Of Scotland [RBS] Lack of regulators inteh Middle east

RBS / Once ABN AMRO must be the worse bank in the middle east.

Due to previous encounter with these sorts of banks I had seen to it that my credit card gets an auto debited every month so that I needn't worry about late payments. I finally find out that my bank account was switch to dormant on the false pretense of it not having any "transactions". Why in the world would I want to put more money into a bank I do not trust? It simple the amount I had in there was already high enough.

Each month it was auto-debited my account. Isn’t that a "transaction"** in itself?

**Definition for the RBS staff :
TRANSACTION: The act of conducting or carrying out (business, negotiations, plans); A deal or business agreement; An exchange or trade, as of ideas, money, goods, etc; The transfer of funds into, out of, or from an account; An atomic operation; a message, data modification, or other procedure that is .

I was quite calm and collected for nearly three months, trying to help them sort their mess out. Thinking it’s all a lapse due to the take over of an already lousy bank ABN AMRO.
Now I realized its gone form bad to worse.

So I have decided to go on a strike. I don’t intend to pay anything until they solve my issue it three month and I’m still being shuttled from one division to another. It’s not a matter of AED179 on each my cards any more.
This is injustice and just because poor people cannot stand up to these pirates due to the lack of time or what ever reason have been getting of scot free.

I will see to it that they cannot block the voice of the people. I need every ones help. Please contact me. I intend to go to the press with this and also the courts if necessary. In a service industry they need to know that If the people go against them, they go BUST!

I will go on ranting about it till I’m heard. I need as many signatures as possible for this petition to go through.

Please email away. Need RBS to take the people seriously. And the government of UAE to make a regulatory to go for on such problem. Join the cause.

Read full review of Royal Bank Of Scotland [RBS] and 12 comments
Hide full review
12 comments
Add a comment
D
D
dagudu ramu
, IN
Oct 18, 2013 12:32 pm EDT

DEAR SIR... QUICK ACTION ME SIR. I AM GIVEN SOME DETAILE. not given my account sir.
dear sir.i am a poor man. came to lottery london chevolet carcompany.
my winner prise is u.k in bank of scotland trances by india in
delhi. but bank manager is not given first your have paid 20000
thounsand RUPER.I AM PAID. MANAGER AKOTO SUMI IS FROD . NOT GIVEN
C.O.T CODE. DELHI PHONE :+[protected], +[protected]

bank of scotland account id.[protected] online banking.
i am total paid 20.000 ruper, manager is not given winner price 2
crocs 35 laks c.o.t cot sir.not trancer my account.
Subject: KINDLY CAREFULLY IN MONEY TRANCERS, IF ANY PROBLEM CALL ME.

PLEACE CAREFULLY COMPLETED PROCESS SIR.
BANK NAME : STATE BANK OF INDIA .
ACCOUNT NAME : DAGUDU RAMU.
ACCOUNT NO : [protected].
BANK NAME : state bank of india ( JOGIPET BRANCH )
COUNTRY OF LOCATION : jogipet
DAGUDU RAMU
S/O.NARAYANA
VILLAGE AND MANDAL ; ANDOLE
H-NO.7-40/1, NEAR HANUMAN TEMPLE
DISTRICT : MEDAK
STATE : ANDHRA PRADESH

COUNTRY : INDIA
bank of scotland manager sir name is akato sumi.+[protected], [protected]

ramdag12585@gmail.com

D
D
dagudu ramu
, IN
Oct 18, 2013 12:31 pm EDT

DEAR SIR... QUICK ACTION ME SIR. I AM GIVEN SOME DETAILE. manager is frod sir. not given my money. and trancer to india currancy quickly enquriess me sir. i am given evdance sir.
dear sir.i am a poor man. came to lottery london chevolet carcompany.
my winner prise is u.k in bank of scotland trances by india in
delhi. but bank manager is not given first your have paid 20000
thounsand RUPER.I AM PAID. MANAGER AKOTO SUMI IS FROD . NOT GIVEN
C.O.T CODE. DELHI PHONE :+[protected], +[protected]

bank of scotland account id.[protected] online banking.
i am total paid 20.000 ruper, manager is not given winner price 2
crocs 35 laks c.o.t cot sir.not trancer my account.
Subject: KINDLY CAREFULLY IN MONEY TRANCERS, IF ANY PROBLEM CALL ME.

PLEACE CAREFULLY COMPLETED PROCESS SIR.
BANK NAME : STATE BANK OF INDIA .
ACCOUNT NAME : DAGUDU RAMU.
ACCOUNT NO : [protected].
BANK NAME : state bank of india ( JOGIPET BRANCH )
COUNTRY OF LOCATION : jogipet
DAGUDU RAMU
S/O.NARAYANA
VILLAGE AND MANDAL ; ANDOLE
H-NO.7-40/1, NEAR HANUMAN TEMPLE
DISTRICT : MEDAK
STATE : ANDHRA PRADESH

COUNTRY : INDIA
bank of scotland manager sir name is akato sumi.+[protected], [protected]

ramdag12585@gmail.com

D
D
dagudu ramu
, IN
Oct 18, 2013 12:29 pm EDT

DEAR SIR... QUICK ACTION ME SIR. I AM GIVEN SOME DETAILE.
dear sir.i am a poor man. came to lottery london chevolet carcompany.
my winner prise is u.k in bank of scotland trances by india in
delhi. but bank manager is not given first your have paid 20000
thounsand RUPER.I AM PAID. MANAGER AKOTO SUMI IS FROD . NOT GIVEN
C.O.T CODE. DELHI PHONE :+[protected], +[protected]

bank of scotland account id.[protected] online banking.
i am total paid 20.000 ruper, manager is not given winner price 2
crocs 35 laks c.o.t cot sir.not trancer my account.
Subject: KINDLY CAREFULLY IN MONEY TRANCERS, IF ANY PROBLEM CALL ME.

PLEACE CAREFULLY COMPLETED PROCESS SIR.
BANK NAME : STATE BANK OF INDIA .
ACCOUNT NAME : DAGUDU RAMU.
ACCOUNT NO : [protected].
BANK NAME : state bank of india ( JOGIPET BRANCH )
COUNTRY OF LOCATION : jogipet
DAGUDU RAMU
S/O.NARAYANA
VILLAGE AND MANDAL ; ANDOLE
H-NO.7-40/1, NEAR HANUMAN TEMPLE
DISTRICT : MEDAK
STATE : ANDHRA PRADESH

COUNTRY : INDIA
bank of scotland manager sir name is akato sumi.+[protected], [protected]

ramdag12585@gmail.com
save me sir

F
F
FIGHT FOR UR RIGHT
, AE
Oct 25, 2010 12:16 pm EDT

NOTICE:

Please be informed that RBS now ADBC is using TAHSEEL Services -(HADAF AL KHALEEJ DEBT COLLECTION LLC) and they are the RUDEST people I've ever encountered.

I took a loan for 18 thousand and I've paid it in full last year of Feb. A month after, I got my Clearance Letter from RBS Office along Bank Street in Bur Dubai. At last, I'm a debt free person.

Yesterday after more than a year without getting calls from RBS, I received a call from one Filipina Lady who straightly told me that I owe the Bank 10 ten thousand AED. I was so surprised and I immediately informed her that it have been fully paid accompanied by a clearance letter.

You know what she said " I don't care if you have a clearance letter, my record show you owe us and you have to pay otherwise we'll report you to the police”... my temper exploded and told her how stupid is she by not thinking how on earth will a bank give you a clearance letter if your not fully paid... this time I'm on fire ... I told her that I will slap my clearance letter right into her face and put it in her mouth... then I hung up.

I immediately called ADBC customer service and told them about the incident. They've checked and confirmed that my loan has been fully paid since last year. I gave them the phone number of the STUPID Filipina lady and we had phone conference. It was confirmed directly by ADCB customer service to their collection company Tahseel that I'm fully paid and there's no need to contact me. The stupid lady was speechless and kept silent without uttering apologies for her horrendous attitude towards me.

See below the mail from the Tahseel:

I have received the letter and I will make it sure that no one from my office will call you again and will close the account as I have already received a call from Geetanjali(ADCB customer service). She informed me that your account is already settled and I received the letter from your end also.

I apologies for the inconvenience caused to you.

LESSON LEARNED:

THESE COLLECTION COMPANIES WILL NEVER TELL YOU WHICH COMPANY THEY'RE FROM. CALL UP THIER NUMBER AND PRETEND YOU LOOKING FOR SOMEONE THEN ASK WHAT'S THE COMPANY NAME. NOW YOU HAVE AN IDEA WHO THESE STUPID PEOPLE ARE.

NEVER GIVE THEM ANY CHANCE TO DEGRADE YOU, FIGHT BACK ! DO NOT BE AFRAID! YOU DON'T DESERVE TO BE TREATED AS SUCH BY PEOPLE WHO DON’T HAVE SELF-RESPECT AND MUST BE TREATED AS ANIMALS.

THREAT NEVER WORKS TO ANYONE WHOSE ALREADY THREATHENED.

THEY'RE FINANCIAL RECORDS ARE NOT UP DATE- BELIEVE ME... YOU'LL WASTE TIME EXPLAINING TO THESE NON-SENSE COLLECTION AGENTS OF TAHSEEL HOW STUPID THEY ARE.

CALL ADCB HOT LINE [protected] AND SPEAK TO THIER CUSTOMER SERVICE. TELL THEM ABOUT YOU'RE GETTING CALLS FROM THEIR RUDE COLLECTING AGENTS AND THEY WILL CONTACT THEM DIRECTLY.

M
M
mohit mehrotra
, IN
Jul 13, 2009 8:59 am EDT

ABN AMRO BANK, NEW DELHI
CARDIT CARD - [protected]
your phone banking is very poor . i call for your bank 15 min. before your staff is very bed toke for me . Mr rakesh and time 5.30 pm . please this man is very bed .I deposed the Payment Rs - 8600/- ch - no 000054 dt - 13/07-09 . Please cancel my Card IMMEDIATELY

T
T
tonya81
, AE
Jul 07, 2009 4:07 am EDT

I agree, just got the same call from their collections dept. people namely Khan and Malek Majeed and will be filing a police case against these people and will put them in jail.

T
T
tinphish
, AE
Jun 22, 2009 6:17 am EDT

Heard of similiar complaints in their Indian operations as well.. They seem to be well reputed with goofy operations. might be a few bad apples in the employment that causes all this mess.. c'mon it takes good workers to make a firm well know or put it to shame.

B
B
Binoy Baby
, AE
Jun 22, 2009 3:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I too have a very bad experience with this bank .One guy from Collections called Deep called me and started using abusive languages to provoke me to use abusive language and record it.I am running here and there for settling this cards since january 2009 and these BS! made me pay one instalment 3 times for providing me settlement plan.But as soon as they receive the payment they are quite and another guy will be calling me to pay one installment to provide me settlement and i paid three times already and no news of settlement plan.They are keeping on adding late payment & overlimit Charges .I really dont know what to do with this BS!

I
I
Iron Palm
, AE
Jun 15, 2009 5:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

About your SMS stating 'Customer be informed that your file has been sent for FIELD INVESTIGATION after crossing 2nd month of non payment & avoiding bank calls on RBS(ABN) CREDIT CARD. Be ready with TOTQAL BALANCE PYMT on your cards. If pymts done call back URGENTLY to confirm details before 3pm.'

These are all BS! They cant afford to do all this stuff, so dont worry. You can tell them that you will report this to Gulf News/Khaleej Times about them and report about their behavior to their boss, Mr.Colin Macdonald - RBS Country Head, UAE.

I
I
Iron Palm
, AE
Jun 15, 2009 5:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You can file a complaint against them with the UAE Central Bank at http://www.centralbank.ae/complaints/complaints.php

Whether there would be any follow up or not is a different matter, but when enough people complain, then the Central Bank has to look into this.

ComplaintsBoard
V
10:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] Unauthorized billing

For those who forget to write and get a payment mailed in time, why is it that I can not find a RBS branch so that I do not to incur a late charge? It is a shame that I have a $60.00 bill that will not make it to the post location in time and will be late to incur a $30.00 dollar penalty. Is there a RBS branch location where one can make a payment so late payments will not be penalize? This is New York City, the world largest financial location in the world and one is still at a loss.

Read full review of Royal Bank Of Scotland [RBS]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
10:06 pm EDT

Royal Bank Of Scotland [RBS] recived ofeer letter is ture or fake

i had applied for the online job for ROYAL BANK OF SCOTLAND and they told that to send my detail i had farwarded them after some days after they had send me employment offer letter and even they did not conduted my intreview and even they did not ask me for my certificates of xerox and they just had offered me a employeement letter and they asked to sing the doucment and send it back to thir e-mail .after that i had that documents with 8 hours they had replied me to my email and they send me emplyment visa and asked to fill it and send it back and they are offering hing salary of 10500 pounds and they are asking about 710 pounds for employment visa. can u cofirm me is it fake or legal iam not able to understand it plz send me u advice to my email id and my email id is [protected]@yahoo.co.in

Read full review of Royal Bank Of Scotland [RBS] and 3 comments
Hide full review
3 comments
Add a comment
N
N
NormanF
Salida, US
May 02, 2009 7:48 pm EDT

Some people are really stupid! You NEVER pay to get a job! The company pays you and they will make it back when you work for them. A sure sign its a scam is when you are charged "processing fees". And would you really want to work for people who may be running a criminal enterprise? Rule of thumb: throw all such "offers" in the trash!

S
S
saima
, PK
Mar 02, 2009 2:42 pm EST

HELLO!
I have received a e-mail from Royal Bank of scothland uk .a lottery company office athourized the bank for giving me winning funds.can i know what kind of lottery company is this?is it fraud or fake ? do i have pay any dues for getting this funds? repply me soon i am confused ...
Best Regard

T
T
tricia
, TZ
Dec 18, 2008 3:26 am EST

even myself am received the employment offer from royal banks of scotland. an i have signed the document after scaned back they send me the visa application form from royal immigration but i asked them that royal banks told me that they can prossec visa and work permit so why they want me to pay 750 pounds? from that am so worried and i will tell them am not ready to pay that money.

ComplaintsBoard
D
5:53 pm EDT

Royal Bank Of Scotland [RBS] loan fees

Hello,
Thank you for reading this email. I am involved in a ‘Non collateral loan’ with a group who claim to be account reps for the Royal Bank of Scotland. I have paid a series of payments in order to close this loan, as directed by these account officers. The first was a $2500 ‘Cost of transfer fee’, I am told this is a fee the UK requires to transfer money out of the country. Is that true? Then I discover that there is a ‘Non residential tax fee” of $3500 that must be paid before the loan closes. I have paid these via Western Union to a Wynne Daniel, the account rep. His address is [protected]@royalbkscot.com.
Now, I have been approved with only sending these moneys and my scanned driver license. There is an account set up in my name with the loan amount of $150, 000. I see on their website. During the downloading process I was asked for a COT code( that prompted the $2500 payment) After I sent that I was given a code . I attempted to download the transfer only to be stopped by another request for the Non residential Tax of $3500. Now that is paid the latest is this Anti Terrorist code that needs to be issued by the ‘ British high court’ for a fee of $2400! Help me figure this out. The page with the access to my account page is http://royalbkscot.com/uk/ebuser.html I have been given an account number with a password. At the member log in I type in my account number and am taken to a page that has my info. That is where I go to download the loan funds. The account reps do not know their own process, because they did not disclose any of these charges. They do not write or speak well, and I have not been able to get any clarification as to their legitimacy. Please Help! My phone number is in Seattle WA USA, [protected]
I have repeatedly tried to call the RBS in London from my home phone in Seattle. It is impossible to reach any one. The lines are constantly busy, according to the operator. I have written a long email like this directly to the RBS and I have received no reply. Can You Help?
Thank You,
Dan Stiglich
[protected]@comcast.net

Read full review of Royal Bank Of Scotland [RBS] and 3 comments
Hide full review
3 comments
Add a comment
N
N
NormanF
Salida, US
May 02, 2009 7:41 pm EDT

The fake bank will tell you that is the only payment you have to make but in the unlikely event you are issued a COT Code, the transfer process will run into other unforeseen "difficulties." You will never be able to transfer money that of course does not exist. No legitimate bank will make you pay upfront for you to access your own money. Follow the golden rule: "if it sounds too good to be true, it is." The fake bank exists for one reason: to rob you of your money. Everything is a lie about them as is the money they claim to supposedly have placed in your account with them.

Stay clear!

S
S
Slavomir Potoczky
,
Sep 18, 2008 7:39 pm EDT

From: "Christopher Hill"
To: "Slavomír Potoczky"
Sent: Fri, 12 Sep 2008 11:41:10 +0100
Subject: CONTACT PAYING BANK VIA EMAIL

REF Nº: LU/037-U595X7FK08/ BATCH Nº: 2008LU-G819

ATTN: SLAVOMIR POTOCZKY,

We hereby inform you that we have verified and processed your claim and your
prize is ready for transfer. Your winnings have been deposited with our
designated paying bank and they will transfer the funds of your won prize to
you.

You are to contact Royal Bank of Scotland at once with your Full names,
Reference and Batch numbers. Below are their contact details:

Royal Bank of
Scotland
Corporate
Headquarters
Molesworth Road
Tel: +[protected]
Fax: +[protected]
Email: info@royalbkscot.com

CONTACT PERSON:
MR. THOMAS BRIGGS.

Please kindly
email MR. THOMAS BRIGGS and have him wire your funds to your nominated
account.

Accept our congratulations on your Winning and the release of your funds.
You are to keep me fully informed on all developments. Thank you.

Regards,

Mr. Scott
Stewart.

Email: 03.84ukl@gmail.com
03.84ukl@live.com

Tel: +[protected]
Fax: +[protected]

Claims Officer,

UNLIMITED
PROMOTION ONLINE

S
S
Slavomir Potoczky
,
Sep 18, 2008 7:34 pm EDT

Dear Madam, Sir,
Excuse me I would like to inform what is the fact.
I was given following E-mail and I am apprehension there is cheat only:

Dear Mr Christopher Hill,

I am pleased to write you.
It would be wery nice to won, but this way is not trusthworty.

With kind regards

Slavomir Potoczky

We are pleased to inform you of the
release of the recent results of
Heineken promotional Programme.You
were entered as dependent clients
with:Ref Serial Number:F2-003-036
and Batch number FR/[protected].
Email address
ticket number:[protected].
That drew the lucky winning number,
which consequently won in the
first category. You have been
approved for a payment of
2.5 Million(Two Million Five
Hundred Pounds Sterlings)in cash
credited to file reference number:
TFR/[protected]/JPT.kindly contact
our Payment Representative.
Mr Christopher Hill
christopher.hill24@live.com

----- Original Message -----
From: "Christopher Hill"
To: "Slavomír Potoczky"
Sent: Tue, 2 Sep 2008 14:21:58 +0100
Subject: PRIZE CLAIMS VERIFICATION

>
>
>
> Heineken
> Promotion Head Office.
>
> Tweede Weteringplantsoen 21, 1017 ZD Amsterdam
>
> The Netherlands
>
>
>
> Heineken Promotional Programme in the U.K
>
> Hello,
>
>
> Sequel to your email, it is an electronic ballot system and your email
> address
> happened to be among the winners.
>
> We acknowledge the receipt of your email and in order for us to carryout
> due
> process on your claim, you are required to follow our instruction
> carefully to
> ensure that your claim request is successful.
>
> Please
> fill the form below for our verification purpose.
>
> =========================================================================
>
> APPLICATION FOR PRIZE CLAIM FORM
>
> Full name: SLAVOMIR POTOCZKY
>
> Mailing Address: 04801 ROZNAVA, PATEROVA 69, SLOVAK REPUBLIC
>
> Tel: +[protected]
>
> Nationality: SLOVAK
>
> Email: libra.kean@zoznam.sk
>
> Age: 45
>
> Occupation: TRADE MANAGER
>
> Reference Number: TFR/[protected]/JPT
>
> Batch Number: FR/[protected]
>
> Ticket number: [protected]
>
> Scanned
> copy of any form of Identity(ID)
>
> =========================================================================
>
> =========================================================================
>
> Our
> winners are assured of the utmost standards of confidentiality and press
> anonymity. Be further advised to maintain the strictest level of
> confidentiality until the end of proceedings to circumvent problems
> associated
> with fraudulent claims. You are advised to keep your winning information
> strictly confidential to avoid impersonation or double claims.
>
> Once again, congratulations.
>
> Sincerely,
>
> Mr.
> Christopher Hill
>
> E-mail: christopher.hill24@live.com

ComplaintsBoard
L
9:12 am EDT

Royal Bank Of Scotland [RBS] They offerd me share in the fund of 4.6millions

As per the details they dont have any website

"mathewson george"
(From The Dest Of Dr.Mohammed Allen Ali.
Manager In Royal Bank Scotland.
No;134 West Regent Street, Glasgow.
Edinburgh EH2
post code. G2 2RQ.)

"Rev Father Mahoney"
(REVEREND FATHER RALPH MAHONEY
AFRICA FIDUCIARY AGENT
E-mail : revfather.[protected]@yahoo.co.uk)

From these and alos from

Royal Bank"
(From Dr Mrs. Beata Adams
Customer Service Director
Royal Bank of Scotland
International Remittance & Transfer Department
E-mail: [protected]@yahoo.com
Office, No; 134 Regent street Glasgow
Edinburgh Scotland EH2
Post Code; G2 2RQ)

I got mails saying that as per the applications and the details iam going to recieve the consignment which will have 4.6millon U S Dollars, Where i have paid the 1, 22, 000 rupees to them on this Bank account
Account holder name : DEVRAJ SARANTHEM
Account Number : [protected]
Bank : IDBI Bank (New Delhi)

As i came to know this is a froud i dont know what i have to do but as they told me that by tomorrow they need 63, 000 rupees to Reliese the consignment from the customs in new delhi so plz chek this immedietly and let me know to whom i have to approach for this

and even they have send me the airwybill stating that the consignment was in newdelhi need immediete help

With Regards
Lokesh kumar Raju
+91-[protected]
Hyderabad

Read full review of Royal Bank Of Scotland [RBS] and 7 comments
Hide full review
7 comments
Add a comment
T
T
Tejveer Singh 2016
, IN
Oct 07, 2016 6:16 am EDT

Hi i am Tejveer Singh. I would like some information of below account, really (3.2 million dollers) this amount deposit.
Account Number -ALC643458701346/QB/71/ B
Roll Number -IDBS/733/G2A
Short code - 57-37-61
Swift code - JIBKGB2L

Please confirm that this amount avalieve or not

E
E
ENGLISH CHRIS
LONDON, GB
Jun 22, 2013 1:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

"Hello Kitty Cat 1801",

Your written `language` is NOT very nice from someone who states on the Complaints Board / Forum something like She is a `Nice person who hates bad people` - words to that effect.

You are obviously someone who is just looking to insult other Members on here.

Please do not waste your time trying to insult Me - I have the intellect and vocabulary to be able to ridicule your comments at will !

Regards,

Chris

K
K
Kitty Cat 1801
New Orleans, US
Jun 16, 2013 8:33 am EDT

What right do you think you have, "scamcop?" Your definitely not a cop, and you should stop judging people without even knowing any ### about all the other ### there is to know about. You can't even use capital lettters right! And who said their a nigerian? No one here did. So shut up and go do your ### somewhere else.

A
A
asare emmanuel
, GH
Jun 16, 2013 7:49 am EDT

check a c to make some deposit and try to send me details
Oliver jama
deposit code>[protected]
Swift code>5994720

A
A
asare emmanuel
, GH
Jun 16, 2013 7:45 am EDT

do have this a c in your bank?pls check .
dr.oliver jama
a c number >[protected]
swift code> 5994720

A
A
a0209474
Aberdeen, GB
Jan 31, 2010 2:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

its funny that one two diffrent post codes from two diddrent cities its a scan forward it to the royal bank of scotland http://www.rbs.co.uk/global/f/security/security-advice/report-resolve-fraud/suspicious-emails.ashx

G
G
Gan
, IN
Jan 08, 2010 10:59 pm EST

hey lokesh these r fraudsters... try the police to nab the guy...

ther r no consignments from foreign country...
its a hoax to get money from u...

ComplaintsBoard
H
5:31 am EDT

Royal Bank Of Scotland [RBS] Terrible experience

I recently purchased my soya cafe lattes from Startbucks in central London and have been disappointed with both the service and the product. The drinks were not as warm as I hoped and asked for, also, the mugs were quite filthy around the rims.

Read full review of Royal Bank Of Scotland [RBS] and 5 comments
Hide full review
5 comments
Add a comment
J
J
jennifer911
LA California, US
Dec 24, 2009 2:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

These Royal Bank Of Scotland are big cheats, they stabbed me behind my back and did not pay me my money back, they freezed my account and told me that it was a national issure. The case Number is 08CECG02120AMS, scam they just do scams and take out money from poor people.

Thanks,
Tom

D
D
Darron
Canon City, US
Sep 17, 2009 3:37 pm EDT

I had similar problems. When they raised the rate on me, I paid the card off in full and closed the account after speaking with their cusomer service (service? that's a laugh). A month later received another bill for interest on a paid off account. I called back again spoke with Matthew (C020205) and his boss Omar (c0202118) with no help and rude. I asked what I owed today and what would happen if I over paid as not to have that happen again. Omar said "they would write off the samll overage". I asked him to send me that in writing and asked at what amount would not be "Written off". He could not answer.

I over paid on line so I will maintain a positive Balance to have them send statements on and so I can continue to call their Customer Service. If disatisfied customers would do this, we can eat up some of their overpriced service profits and tie up their customer service (manpower = $). Spread the word.

I
I
irene mary robson
Glasgow, GB
Jul 13, 2009 11:54 am EDT

Dear Sir/Madam it is with much frustration and total disgust at the charges on my account, i have been off work with stress for seven months and now i am returning to work 3rd of august.
I would like to asked why the high charges as it makes it very difficult to pay back and it creates more stress to all customers,

why could i not have a overdraft for two weeks to get over the charges and pay direct debits as you can see i have cancelled all my direct debit

This is not a way to keep customers, a more updated bank is needed to be for customers to depend on and a much needed people bank.

This has just shown that RBS is not that.
I would like my account look at and some sort of help and canclled some charges, or a increased overdraft to carry me through the next three months.

I will await your reply thank you for reading regards irene

I
I
Iron Palm
, AE
Jun 15, 2009 5:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You can send a letter to the RBS Country Manager (This could be easily found through Google search) referencing the above letter. He should look into it or most probably forward it to their "Service Quality Unit" who might call you to resolve the matter. Hope this help...

C
C
Colin Barker
,
Sep 08, 2008 10:26 am EDT

3 weeks before I went abroad I requested a debit card from the RBS that would allow ME to book bus and plane tickets and pay for hostels and some hotels overseas (Canada, U.S.A). In nearly all cases, I've found that these places WON'T accept my Maestro debit card. The places that might accept this card seem to be very few and far between.
On the basis of my clear instructions to the RBS they should not, in my opinion, have issued me with this type of card knowing full well that it wouldn't allow me to use it as I want to.
Now I find that I can only use it as an ATM card and have to not only incur RBS bank charges but also 'local' bank charges.
The RBS say that they issued the card in good faith and say their research shows that it works and accept NO responsibility in this matter. Any comments/advice, please?

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] Kroger is worse than Juniper!

I just opened a Juniper account and now find all the complaints here... scary.

But "RBS Credit Card Services" dba Kroger Personal Finances, Kroger Master Card, Fred Meyer Master Card, (and probably more) burned me worse than any of the reports I see here about Juniper.

In particular their brochure and application invited "Free Transfer From Other Credit Cards" and "No Interest for Nine Months." But it was/is all a crock.

Not only did they levy multiple "transfer fees" against me as-of the very first DAY, they reneged on the "no interest" for the transferred balances AND on PURCHASES in THEIR OWN stores (Fred Meyer) PLUS have increased the RATE of interest every single month since I transferred from the "Higher" (12% card)to their "promised" "0% for 9 months." I got stuck for transfer fees plus have had interest raised every single month since, day one (September 2006). Interest of last statement was about 65%: "minimum finance charge"

I tried to report them to local Consumer Protection (State of Washington) but got nowhere. I did report them repeatedly to the BBB in the states they're registered (CT, RI), and yesterday suddenly MY Credit Report shows about a dozen alleged "delinquencies" (according to HSBC Master Card) -- But I get brushed-off by Experian etc every time I try to get a copy of that alleged "Credit Report" - In violation of several state and federal laws.

I paid "Kroger Personal Finances" off COMPLETELY in December 2006 --- but am still (February 2007) being "accessed interest on interest" (on the "0% advances") -- Although I was never late for a single payment since I got the card.

And Kroger Personal Finance is still sending me blank checks imprinted "0% interest" in the same envelopes as the +60% "interest on interest" billing statements.

Read full review of Royal Bank Of Scotland [RBS] and 12 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
12 comments
Add a comment
N
N
nonyea
nonya, US
Feb 26, 2012 1:30 am EST

Those ### are Theifs to the american comsumers. I recently bought a mastercard giftcard that forces you to use a website owned by Krogers Personal Finace, and when ever you try to register your card (activate it) they will not let you giving you a error saying you put your information in wrong when I have not. THEY ALL BELONG IN PRISON FOR FRAUD AND SCAMMING THEIR CUSTOMERS.

C
C
Cisah
Marietta, US
Dec 19, 2010 1:21 am EST

I got the 1 2 3 REWARD card 5 months ago, started making purchases imediatelly so i can get the rewards build up. Too bad never saw any certificates they sure send the bills on time but i never got anything else. I have been trying to get this resolved for past 5 months no success. Is anyone else having same issue? I talked to the customer service reps.dozen of times but it's just lie after lie i don't trust anything they are saying anymore. They owe me few certificates and i want to get them but don't know whom else to contact. HELP.

I
I
Ihahome
Coeur d'Alene, US
May 19, 2010 7:28 pm EDT

I haven't had the interest problems so many have, but I have been wrapped around a tree twice trying to dispute a charge that was put on twice by a merchant. ALL of the information required was put in the first letter to them, but then they sent a form that said I had to put the information in in their format. FURTHER that the dispute wouldn't begin until they got the form and that had to be within 60 days of the statement. I think they just want to avoid handling the issue and make it as impossible as possible. Extra stamps!

D
D
Darron
Canon City, US
Sep 17, 2009 3:42 pm EDT

I had similar problems. When they raised the rate on me, I paid the card off in full and closed the account after speaking with their cusomer service (service? that's a laugh). A month later received another bill for interest on a paid off account. I called back again spoke with Matthew (C020205) and his boss Omar (c0202118) with no help and rude. I asked what I owed today and what would happen if I over paid as not to have that happen again. Omar said "they would write off the samll overage". I asked him to send me that in writing and asked at what amount would not be "Written off". He could not answer.

I over paid on line so I will maintain a positive Balance to have them send statements on and so I can continue to call their Customer Service. If disatisfied customers would do this, we can eat up some of their overpriced service profits and tie up their customer service (manpower = $). Spread the word.

N
N
Nan Hamman
Atlanta, US
Aug 04, 2009 9:09 am EDT

If you make a one time late payment most good credit card companies will take away the late payment and let you keep the interest rate you have. Not Kroger (RBS) they just say too bad. I was out of town and went to Kroger to see if they could look up my bill so I could pay on it. You can't pay at the store. I didnt even have my credit card with me so I could look it up on the website. I know my mistake. My rate went from 11% to 28.99%. What that means for Kroger is I won't be spending my money on groceries, instead I will be working like he** to try and pay the credit card off. I also am feeling resentful enough to buy my groceries at a store that treats people who have been shopping with them 30 years better.

H
H
hogman
, US
Apr 16, 2009 3:00 pm EDT

I have had nothing but good results from them. First of all you complain about balance transfer fees when it says right there on the form that they charge this fee. Dont blame them because you dont read the whole form. Second, here you are on a message board so you obviously have interenet, email, online access etc. It is so easy to set up for paperless statements and you can go online and see your account balance and your minimum payment due, due date, etc. You can even set up automatic transfers, simple and painless.
I personally use this card for 15 cents off a gallon of gas and for the double reward points at Freds. I pay my bill every week in full. If you dont pay your bill every month on time you should cut up your card because you have no business using a credit card.

R
R
RBS_Sucks
Huntsville, US
Feb 23, 2009 5:23 pm EST

RBS Royal Bank of Scotland (RBS) credit card is by far the worst credit card company I've ever dealt with. I am referring to the RBS MasterCard. They advertised a promotion with 0% balance transfer. When I finally got the card the rate was about 19%. They refused to honor their advertised promotion. I paid off the card and stuck it in a drawer. Today I received a nasty-gram I owe them over $60.00.. I found out they charged me $20 for Late Fee Protection in December and $42 for late fees and finance charges, and reduced my credit limit to $250.00.. On the phone they refused to remove the charges. So I just closed the account. I will file a Better Business Bureau complaint by internet through the Bridgeport CT office, which will be followed by a local small claims court lawsuit, which I will win by default because they won't show. Bottom line RBS MasterCard SUCKS!

G
G
George Xu
,
May 24, 2008 5:37 pm EDT

RBS creditcards sucks, I had a RBS mastercard and had bad expreience, their customer service is lame, there is always a long waiting time, and service personel are not helpful at all.

They charge $39 late fee for a balance of $20 that I paid 1 day late, because I never received the statement. I canceled my card and do not recommend anyone else to use them, if you have a card, be careful, cause they are trying everything to rip you off.

E
E
Edwin Werntz
,
Apr 17, 2008 10:32 am EDT

I have balance of over $l00.00 on my account for discount on gas. I used the 123 card and received only a .03 cent discount instead of the .15 cents discount. I used it as stated on the pump and have had other problems with it. I can and do receive the .10 cents discount with the shopping card. But not this time. Verry disapointed.

D
D
dot dot dot
,
Sep 20, 2007 9:13 am EDT

Here's what I have to say. I worked for RBS at one point. God only knows how many calls I got about this kind of stuff. Number 1, READ YOUR ###ING AGREEMENT. Everything we rep's do/tell you is all listed in that little piece of paper. Number 2, yes, if you make a payment even 1 day late and have promo rates, as stated in terms and conditions both to credit card and balance transfer offer paperwork, you will lose your promo rates. Any balances affected by this will then move to you standard rate on the account `and we will not reinstate those rates. Its a known fact that if you break contract, contract of any kind, you will have to suffer the consequences. When you filled out that application, mailed/called it in to apply... we tell you what kind of fees there are. If you bring your account over its limit, we will charge you. If your payment is due on the weekend, make sure we have it the business day prior. We will not change your rate every month. If you are on a fixed rate, it will not change unless the bank has to review all accounts and raise interest rates to keep up with market conditions or if you have a late charge. If you are at a variable rate, you have a rate that floats with the prime rate. Prime rate is changed every quarter and you will see that reflected on your statements. Most of the problems you people have with credit cards is you don't read the fine print. When you activate that card and begin using it and didn't read the fine print then who's fault is that? It's not ours for damn sure. Also, customers seem to think it's nice to belittle and talk down to the reps on the phone with them. How do we live with ourselves having this job? Gee, I don't know. Maybe it pays the bills. Maybe we do the same thing as you... wake up, piss/###, work to make a living. Think about that the next time you ask a rep that. Have a good day, ###s.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Royal Bank Of Scotland [RBS] Avoid this company at all costs!

For a number of years, I have had an RBS CashBack Platinum Mastercard which I kept in good standing. In December, my statement did not arrive and I missed the payment.

I received a call from the company a week after the due date. I explained the situation and made an electronic payment immediately. With my next bill, I saw that my entire balance, previously at a 5.99% promotional rate, had jumped to a 26.24% rate! Unlike other companies I have dealt with over the years, several calls to explain the situation and work with the company did nothing. When I expressed my desire to close my account, I was informed that if I did so before the balance was paid in full, the rate would go 2 points higher! Avoid this company at all costs. They are looking for a chance to play "bait and switch" regardless of your credit rating or history with them.

Read full review of Royal Bank Of Scotland [RBS] and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
J
J
james
Byron, US
Mar 06, 2009 8:23 pm EST

Well the man speaks the absolute truth. I had a perfect on time payment record, it did not make a difference. I wrote and explained it must have been I didn't complete the payment, getting old. I know i went on line because i tear up the bills when i pay. RBS's web site won't allow auto pay registration tied to the bank account, I never knew auto pay existed, so i got a missed payment and my 3.99 went to 19.99%
I have never known any other credit card company which would not give a one time break. I closed the account, but that changes the credit score negative, because the available for use credit is lowered and the in use credit proportion is raised. I managed to get them to reopen it.
If i ever do a transfer to RBS again, i won't miss another!
But I really believe it to be their design to find or even claim ways to say they did not get the payment on time.
We are not of any customer value to RBS and their reps really make you feel it also.
I got one rep who actually snickered as i was telling my story and what i had sensed was a lack of being a good customer was with her.
We do not mean craaap to them, as workers who pay the bills, taxes...they want more out of our pay check, RBS ranks high on the avoiding list if you will...

M
M
Maria J
,
Aug 26, 2007 10:31 am EDT

I disagree. I have nothing but positive things to say about RBS. I have been with them for a number of years and I have never had any problems. They give me new promo offers all the time and I love their card more than any other card. Maybe it's just that you guys are making late payments and there would be a penalty of course. We are borrowing their money and they do have the right to do what their doing for not receiving their payments

M
M
Martha Hopkins
,
Jun 23, 2007 10:51 am EDT

P.S. I fully expect the next step is for RBS to raise my promotional interest rate because of the late payment. I agree with others who complained here that they were looking for a way to raise my rate. I will report back what happens.

M
M
Martha Hopkins
,
Jun 23, 2007 10:46 am EDT

I am having a bad experience with RBS, too. I set up an automatic payment through my bank and the payments went in like clockwork on the 15th of each month. My payments were due the 18th.

Then RBS moved the date up 4 days so that my June 2007 payment arrived one day late by their calculations. They charged a $39 late fee.

When I called to complain, I was told that the payment date was variable and that they could not drop the late fee. I asked for a supervisor (Omar), who lectured me like I was a naughty child about how the bank sent me a statement and if I did not look at the statement date, that was not the bank's fault. He was pompous and cold, no customer service attitude at all.

I am writing a complaint to RBS and also sending it to my congressman and other govt. agencies. This is just the kind of predatory credit card policy that Congress has been investigating.

N
N
Nic Braithwaite
,
Apr 04, 2007 10:20 am EDT

RBS Head office phone number in UK is [protected]

I summarize: Sir fred Goodwin's Bank

Bad service & couldn't care less for the customer, the higher in the organization you go the worse it gets.

In my experiance the RBS is a bank to avoid as are HBOS, in fact avoid any bank or service linked to Scotland. As far as honesty in financial services is concerned Scotland is the "east/west Africa" of the UK. Beware their brand of financial exports, they bite.

Nic Braithwaite

D
D
D B
,
Mar 04, 2007 4:11 pm EST

The exact same thing happened to me. I agree ~avoid this bank at all costs. They are ridiculous and need to be investigated. How all the sudden do they have the wrong address and your statement is returned to them they still charge you a late fee. What a rip off. They also double dipped my checking account which was when I cancelled the card all together and was just making payments when all the sudden they have the wrong address? Or so they say. They were just looking for a way to raise the interest. Duh like I wasn't going to notice.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Royal Bank Of Scotland [RBS] customer service

Phone numbers

+44 131 556 8555 +44 800 011 3312 More phone numbers

Website

www.rbs.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Royal Bank Of Scotland [RBS]?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Royal Bank Of Scotland [RBS] Customer Service. Initial Royal Bank Of Scotland [RBS] complaints should be directed to their team directly. You can find contact details for Royal Bank Of Scotland [RBS] above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Royal Bank Of Scotland [RBS]. Discuss the issues you have had with Royal Bank Of Scotland [RBS] and work with their customer service team to find a resolution.