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The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Rowenta IronSteam Iron

I purchased a Rowenta Steam Iron which is not
cheap in price and it stopped working. My husband
took it apart and found that the cord was burnt off
in the Cord Support. This could have caused a fire,
I think Rowenta needs to do something about this
before they ahve a law suit against them for a
home burning down.

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Responses

  • Br
    Brenda Covell Feb 16, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Right out of the blue, my Rowenta iron started leaking.A lot!My husband checked it all over.It was NOT dropped.Called Rowenta. They could care less.pretty.Pretty bad customer service delivery for such an expensive product!

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  • Br
    Brenda Covell Feb 16, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Right out of the blue my Rowenta iron(DW5000) started leaking.A lot!My husband checked it all over.It was not dropped.Called Rowenta to no avail!They could have cared less!A product as expensive as Rowenta should stand by their product better!

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  • Ke
    Kent_in_texas Nov 21, 2012

    A friend and myself have the model DX9080 that has a short in the cord and only 2 yrs old. These need to be recalled before someone burns their house down

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  • Tm
    T.Marchisello Nov 05, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have a rowenta iron for less than a year. Model No.DZ2060 U1.
    The wire cover split and I got a short. It frightened me so that I threw out the iron and don't even know if I was covered under warranty. I am a senior citizen and have owned several irons for the last 60 years and have never experienced this type of short. I am very disappointed because I had heard many nice things about this iron. This experience has put a bad taste against your iron and will not be buying a rowenta in the future, nor will I recommend it to friends and family.

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  • Co
    Concerned citizen 3 Jul 10, 2011

    I recently had a similar issue with my rowenta dx 9300. My iron cord actually did catch fire. I recommend filing a report with the cpsc at www.saferproducts.gov.

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  • Vf
    vfamily Jan 21, 2011

    I spoke with a Rowenta Customer Service person today about my iron that did catch on fire. I told them of my concern that someone could be injured or lose a life. My house could have burned down if I were not home. They were indifferent and didn't really even seem to care. I did not feel very valued at all as a customer.

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