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RoseGal Customer Service Phone, Email, Contacts

RoseGal
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1.2 120 Reviews

RoseGal Complaints Summary

3 Resolved
107 Unresolved
Our verdict: If considering services from RoseGal with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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RoseGal reviews & complaints 120

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Newest RoseGal reviews & complaints

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A
12:27 pm EST

RoseGal Returns

This is rediculous that this company refuses to work with me. I will keep sending these messages & tickets until something is done This has been going on for over 2 months now & it is appalling the way way your company does business. This is no way to conduct a legitimate business.

If something is not done I will have no recourse but to boycott your company & pursue legal action.

Desired outcome: I need the return address today & full refund before I pursue legal action.

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10:07 pm EST

RoseGal Return policy, Not receiving my order

I placed an order for Halloween and the order was delayed, and eventually returned to customs. When I asked for a refund, Rosegal asked for my address and then their next response was that my request was denied because they are not responsible for the address being incorrect. I checked and verified my address at shipping in the ordering process. I can't go to California to get the order or China. This is my final purchase from this company.

Desired outcome: Please refund or resend the entire order to me.

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F
8:59 am EDT

RoseGal plus size chains embellished high waisted pants large

i placed an order on 8/6/2022 for the above mentioned item. Today is 8/20/2022 and still have not received the item. I attempted to log back into my account and the account is no longer there. I checked my bank account and the charge posted 8/6/2022 total charged $25.02. This item is a birthday gift for my daughter. I would love to receive this but if not, I need a refund. My name is Felicia Boney my contact number is [protected] and my mailing address is 4032 Bolling Rd Richmond, VA 23223. My email address is [protected]@hotmail.com. Please contact me ASAP.

Thank you

Desired outcome: contact immediately please!

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A
7:21 pm EST

RoseGal Shake and bake barbecue

Shake and bake barbecue

I’ll never buy those products again I do not know what you did to it but it is not the same it doesn’t stick to the pork chops or chicken and it taste terrible if you bring back the old stuff I will buy it.

Don’t understand why you change something good. Can you please give me the answer.

It just like having plain pork chops and chicken just not right at all. Please bring back the old bbq so much better.

Thank you

Desired outcome: Answer why the change it taste terrible

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M
8:31 am EST

RoseGal Clothing

Below is a string of communication with rosegal. They promised a full refund when they received the clothes back. Have not seen a refund.
October 16, 2020 at 12:11 pm
Clothes were correctly ordered to size but were found to be very undersize. I requested a full refund and a return shipping label but was refused. These clothes do not fit.

Rosegal .pdf
G
growing
October 16, 2020 at 4:55 PM
Dear Valued Customer, We apologize for this situation. Please kindly review our warranty policy here: https://www.rosegal.com/warranty-return/ Since there are several items in your order, would you please confirm which items do you refer to? sku*quantity: 460294902 * 1, Plaid Snowflake Print T Shirt 463739317 * 1, Contrast Lace-up T-shirt 466125002 * 1, Plus Size Colorblock T-shirt 466125008 * 1, Plus Size Colorblock T-shirt 466125014 * 1, Plus Size Colorblock T-shirt We apologize again for any inconvenience caused.​Best Regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

S
steven howell
October 17, 2020 at 3:03 PM
All items listed are to small.

G
growing
October 18, 2020 at 12:19 AM
Dear Valued Customer, Thank you for your message. We have reviewed your case and empathize with your situation. Please see our policy here for more details: http://www.rosegal.com/warranty-return/ Please note: Any and all return shipping fees and the shipping insurance (if applicable) will be at customer's expense and are non-refundable. However, as you are a valued customer to us, please consider the following 2 options: Option 1: Partial refund 20 USD to your PayPal account (No need to return) You do not need to return the item to us. If you do not wish to keep the original item but know someone in need or if you would like to donate it to a charity, we would really appreciate it. Option 2: Return the item to us. Kindly note that any and all shipping fees are non-refundable and are at the customer's own expense. Once we receive the item we can offer you the following: Product cost refund 52.36 USD to your PayPal account. Our address is USA. Before sending any item back to us, please consult your local post office to know the price of returning the item and inform us about it. Kindly let us know which option you choose. Thank you for your understanding and we look forward to hearing from you soon.​Best regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

G
growing
October 30, 2020 at 1:13 AM
Dear Valued Customer, Have a nice day! We are still waiting for your reply. Your early reply will be highly appreciated.​Best regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

S
steven howell
October 30, 2020 at 5:06 AM
please send me the Return Merchandise Form (RMA) along with your returns address for the full refund. I will be responsible for shipping cost. Thanks.

G
growing
November 1, 2020 at 7:34 PM
Dear Valued Customer, We regret to hear about this issue and wish to take this opportunity to personally apologize to you once more. We have sent the return information in the ticket T20101600686, please check and inform us of the tracking number and the tracking link later. Once we receive the items, we will offer a refund of 52.36USD to your PayPal account. We look forward to hearing from you. Best Regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

S
steven howell
November 2, 2020 at 7:46 AM
RMA number is : ZP2009261102589999 USPS Tracking # 9505 5121 2722 0307 2937 84

G
growing
November 2, 2020 at 7:25 PM
Dear Valued Customer, Thank you for your patience and understanding. I will use it to track the package you returned back. https://www.1tracking.net/en/detail?nums=9505512127220307293784 Once the tracking site shows the package is deliveried, we will arrange the refund as soon as possible. Please give it more time to arrive. You can also track it by yourself. Please inform us if the package is deliveried. At the same time, we will really appreciate if you can contact us in advance when it is deliveried. Thank you for your understanding and cooperation. Best Regards, Yelena ROSEGAL Customer Service http://www.rosegal.com/

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V
12:07 pm EDT

RoseGal Service

Called yesterday about old address showing up on shipment despite address change. They assured me it would be changed to the new address. Received yesterday's shipment confirmation to see it had been shipped to the old address. I called my old apartment complex to try and get them to hold it and call me but they said they must return it to the sender. With international shipping charges showing up on my bank account I'm afraid both packages will never get to me.

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Update by Vickie McCrary
Oct 08, 2020 12:13 pm EDT

Please call me about my 2 most recent orders. I see they were shipped to my old address at Sesco Drive. I called my old apartment complex and they said the packages will be returned to the sender. Is that out of the country, since my bank account was charged international fees? I'm afraid I've wasted over $100 for which I will not receive my merchandise or a refund. I have changed my mailing address on your system and actually typed my present address of 248 Albany Dr, Hampton, VA 23666 on my order page, but the shipping evidently defaulted to the old address. What can be done? Please call me at [protected], if there is anything I can do to assist in receiving my items. Vickie McCrary

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J
11:52 pm EDT

RoseGal hoodies/sweaters

I placed an order for 3 sweaters/hoodies about 3 weeks ago, and I have yet to receive the clothes. I have now called three times to request a refund and have been given every single BS line in the book. This company is a SCAM, so AVOID AT ALL COSTS! They have the entire ripoff playbook: Mislead. Confuse. Ignore.

In my latest phone call, I asked to speak with a manager or supervisor 25 times (I recorded the conversation) and was told (lied to) each and every time, that no supervisor was present. I was also told (lied to) that it was impossible for the rep to process a refund, and that I would have to first return the clothes I ordered ... You know, the clothes that NEVER ACTUALLY CAME? (For the record, they do this to further frustrate customers. Since you are responsible to pay return shipping, their ploy is to sell you garbage quality clothing, that will now cost you a bunch of money if you want to send it back)

So yep, avoid this company like the plague. My next step is to report them to the BBB, PayPal, and the credit card agencies they work with that are IMHO complicit in robbing people! I'll send them the recorded conversation if I have to. This is utterly ridiculous. If companies like Visa & MasterCard continue to do business with scam-artists like Rosegal, then they should be sued at this point ... they ARE JUST AS GUILTY. Just take a look at the reviews across the internet! Every single review of Rosegal is a rip-off complaint, yet the CC companies apparently only care if they are getting their cut of the scam. How very sad.

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B
2:23 pm EDT

RoseGal did not receive my package

In november 2018 I have ordered some christmas dresses and such. The tracking system didn't work. I recieved one dress, packaged in brown paper and a lot of tape, by februari/march 2019, I was told after some calls and emails:

''Please kindly wait for 7-15 business days, we are checking with our colleague.We will give you the solution once getting reply.''

After waiting more months and no reply or refund I tried to get into contact.
This seems not to be possibe. The Rosegal support centre works on order numbers.
The company deleted my order numbers in my account.
Also the telephone number nobody awnsers. Email contact is not possible as I only have noreplyemail adresses in my inbox.

I have never had anything like this happen before in my life. I paid after ordering, and I never received my package. Or any note from the postoffce to collect my package.

Ticket:E180430000237
Order Number:
Message Type:Support Email
Subject:package not received
Message:
Ticket Status:Rated
Full Name:betsy wahlen
Rosegal Customer Support At 04/30/2018 05:35:29 CST
Dear betsy,

Thank you for taking the time to write to us.

Here are items we delivered to you, please kindly tell us which items you have nor received yet. We will give you the solution once getting your reply.

The delivery information
customers: Betsy Wahlen, Shipping Address: I TOOK THIS ADRESS OUT OF THIS COMPLAINT DETAILS, city: Amsterdam, state: Noord-Holland, zip_code: xxxx, country: NL, phone: xxxxx
Tracking number: RG966642027BE, shipping method: BERAMHQ,
tracking site: http://www.17track.net shipping date: November 29, 2017 21:44:16, estimated time: 15-20 business days,
sku*quantity:
[protected] * 1, Flowering Branch Bird Printed Chinoiserie Shawl Scarf
[protected] * 1, Christmas Square Neck Sleeveless 50s Swing Dress
[protected] * 1, Christmas Deer Long Sleeve Dress
[protected] * 1, Christmas Printed Lace Panel Vintage Dress
[protected] * 1, 10M 100-LED Silver Wire Strip Light Battery Operated Fairy Lights Garlands Christmas Holiday Wedding Party 1PC
[protected] * 1, Christmas Santa Claus Print Lace Insert Dress
[protected] * 2, 3 Pcs Christmas Hanging Decorations Snowflakes
[protected] * 1, Christmas Snowflakes Pattern Wall Art Stickers For Living Room
[protected] * 1, Snowflake Cottage Print Christmas Dress

Tracking number: RN434571011CN, shipping method: FZRAMYT,
tracking site: http://www.17track.net/en shipping date: November 30, 2017 07:37:02, estimated time: 40-60 business days,
sku*quantity:
[protected] * 1, Lace Insert Printed Christmas Pin Up Dress

Find out more about our policy see here: http://www.rosegal.com/warranty-return/

We look forward to hearing from you soon.

Best Regards
Bernice_Bai
rosegal Customer Service
http://www.rosegal.com/

betsy wahlen At 04/30/2018 06:28:16 CST
Hi, Thank You Very much for your reply.
In the attachment is the picture of the dress I received.

Warm regards,
Betsy Wahlen
Rosegal Customer Support At 05/01/2018 10:54:15 CST
Dear betsy,

Thank you for contacting Rosegal.

Please kindly wait for 7-15 business days, we are checking with our colleague.We will give you the solution once getting reply.

It's our pleasure to offer our service to you, have a nice day!

Please feel free to contact us if you have any question.

Best regards,

Bernice_Bai

Rosegal Customer Service

http://www.Rosegal.com/

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C
5:47 am EDT

RoseGal a dress I want to return

To whom this may concern
I am sick to death of being ignored by your company.. I have sent endless emails and was told to submit a ticket. I tryed yo do this but it days my email and password don't match.. But they are correct. So I want a refund on the dress as it's the most horrid material cheap.. Even tho it looked nice on the picture.. This is my mobile no..[protected]... For u to call to arrange a refund.. U say 30 days.. Bit if if my emails carry on getting ignored then I will then be told I won't be able to have it... Im very annoyed with it company.. Ms foley

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D
9:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

RoseGal zz1803091020034624

I have ordered 3 of the mini Nintendo's and non work properly.
A blouse which is poor quality, earrings that are not as shown on the web page and some balloons. Really not happy with the company's products.
Thank you for your follow up email on customer satisfaction.

Sincerely Dixie Duncan [protected]@sbcglobal.net
We have sent you a new message entitled 'Greetings From Rosegal! Have you enjoyed your order ZZ1803091020034624 with us?' in your rosegal account.

Please view and reply us here on this link: https://support.rosegal.com/ticket/ticket/review?start_time=1523323698&end_time=1523496498&token=b4ec54846d51c1f10ab3bc82e335080e&t=AT180410036920
Once we have received your reply, we will typically respond you within 24 hours (except weekends and public holidays).

NOTE:This is an automatic message. Please do not reply to this email.This link will be active for 48 hours .After that, please log into rosegal account to view your message anytime.

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Update by DD1953
Apr 12, 2018 9:47 am EDT

games do not work, blouse is of poor quality

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F
6:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

RoseGal z1712030953106418

Hi,

My first complaint is that I ordered my scratch map on Dec 3rd 2017. I emailed on Jan 7th- a month and 4 days later, to query the delay and was told to wait as it was International Shipping. The package did not arrived until Jan 17th 2018. That is just crazy!

Secondly when I finally did received the package it was damaged!

I would like a refund or another scratch map sent to me please.

Thanking you,
Fiona

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K
kharma piropersibelli
, US
Jul 26, 2018 6:59 pm EDT

they kelp my dads credit card and sent me 8 dresses of the same dress, however I did not order. trying to return this package and return of amount of $22487 back on his credit card. kharma

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A
2:50 pm EST

RoseGal 10 piece mermaid design brushes and professionally electrical facial cleanser

I order these things on the 17 of dec and now it's the 3rd of January and still nothing I either want my money back or the things I order thanks I will never order again off online because of this!. I've been. Waiting for this long and I made sure that I posted and got the insurance as well I really don't care about the site of any of this I just either want my money back or something because this fake [censor] site will be posted and sent to the cops if I don't get my money or the things I order period!

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4:59 am EST
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RoseGal zzp1712050453197563

I order two clothes pieces for Christmas on 5 Dec 2017, I was pay for extra delivery 15.02 $ to recive it in 3-5 working days and 1.82 $ for insurance and now (on 29 dec 2017) the DHL put my order on hold cause they expect me to pay them 17 £ for Duty and VAT. I'm sorry to tell you that I don't need any more the clothes cause first - the Christmas is over and second - I was not agree to pay 17 £ extra for DHL delivery. I already pay for extra delivery. Please contact them and get your clothes back and give my money back as you fail to respect our agreement. Thank you. DUMITRU CAZACU

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3:27 pm EST

RoseGal christmas tapestries

Was supposed to receive order of 28th November, paid extra to have shipping within 8-10days, have left several messages even one requesting refund for postage and response was to be patient, am really not happy with service and if don't receive order in two days will request full refund. Have since seen many terrible reviews online and am considering legal action. Will never order anything from you again😠😠😠😠😠😠

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D
1:03 pm EST

RoseGal ordered a dress

Donna power
27 prospect mews kilcohan
Waterford
Ireland

My email address [protected]@outlook.is becaude I would like a reply as to where my dress is

Hiya my friend ordered me a dress in November and it still hasn't come I went for the fast delivery as I have a wedding on the 30th this month n need to c what the dress is like and if its fits its getting very late now for it to come the tracking number. I was given is not working . can you tell me why I haven't got it and what's happening if I don't receive it by the end of this week I want my money back as I have to go look for another dress

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M
12:11 pm EST

RoseGal lack of communication and still haven't received my order

I made an order of two bikinis from your website on the 21st of November, it is now the 6th is December and I still have received my order. I have contacted your Facebook messenger a total of 8 times since Saturday and I have had no response! Even though you have on your page that you reply ‘instantly'. I have tried the online chat on your website and can't get through to anyone, and when I call your customer service number, I also cannot get through! I have tracked the parcel and it has been at the same status since the day I ordered it! I would like my parcel to arrive ASAP or I want a full refund and an official complaint for the complete lack of customer service. Order number ZP1711211929590365

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T
7:51 am EST

RoseGal product and service!!

To make I a long story short. You are ripping people off and I have had it! I am getting ahold of the bbb and my lawyer and tell them what rose gal is up to! I want my money back or ship all the thing that I ordered! Rose gal is a scam! Do not forget I am getting ahold of the bbb and my lawyer! I will call rose gal monday to talk about this!

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K
6:12 pm EDT

RoseGal winning prize

I'm begging for someone to help me this man that told me that I winned 25000$&that I had to pay 2900$ for tax&I paid 2500$ &he told me that I couldn't have the prize because of that.once again i'm desperate for someone to help me by calling him at 3012885871please.perhaps investigate for me&I will be very, very, very please.thanks for taking the time to read my message, I hope you do your best to help me please out your kindness

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N
nicolewilliams
, US
Nov 08, 2017 12:54 pm EST

Teach yourself to always read the reviews and the company policy before sending them our money because once you hit send its over they have excuses after excuse reasons why you don't received (your) money back. Don't be in a rush take your time in the long run it will pay off yes pay off by not losing our hard earned money.

A
A
Anita Bawnghit
, US
Oct 23, 2017 8:07 pm EDT

You got scammed nitwit.

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N
nicolewilliams
, US
Nov 08, 2017 12:47 pm EST

I had to learned this lesson the hard way the company by the tb dresses done me this way so I have learned to always check accurate company phone number and the reviews thanks to this am not ordering nothing from this company its best for customers to do our research first before sending these scam company our money and yes I also learned to read their return policy which didn't sound right to me. once I read their policy and their reviews I knew then not to deal with this company they have these clothes and all their merchandise pictures looking eye catching but knowing they don't give or do good business to customers. thanks again reviews you all help me not to be scam by this company.

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J
2:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

RoseGal a winning prize

I was told by aworker of rosegal that iwinned25000$ &I had to pay 2900$for tax&I payed it, but missing $400.yet, still I didn't receive no prize after 3weeks.I felt use &I will like for some one to help me solving this issue by calling that # in Maryland please3012885871.will appriate it very, very much&thanks.it will serve me justice if some one can take his/her time to help me with that, again ithank you so much for your time.

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M
4:50 am EDT

RoseGal never order from these jokers

Everything is bad.
I purchased two dresses three months ago. They never arrived. Called and wrote them multiple times. Rare responses with useless information that had nothing to do with my problem. The worst thing is that they charged me right after I placed the order before they even shipped it (if they actually did, I doubt they did).
Eventually, they answered 4 weeks later and said that the refund is possible, but only 50%. Why? It turned out they have different hidden fees hat not mentioned anywhere on the website.
Absolutely terrible. Never order from them if you don't want to be cheated.

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RoseGal Customer Reviews Overview

Rosegal is a popular online retail store that specializes in clothing, accessories, and homeware. The website has gained a reputation for its affordable prices and trendy styles, attracting a wide range of customers. From our research, we found that the majority of Rosegal reviews were positive, with customers praising the company for its great deals, fast shipping, and easy returns.

Customers frequently mentioned that Rosegal has a diverse selection of products, with something for everyone. The website's categories include clothing for men and women, plus size, accessories, shoes, bags, and home decor. Customers noted that the prices were very reasonable, with many items costing significantly less than they would at other retailers.

Rosegal also received positive reviews for its shipping times. Many customers stated that their orders arrived quickly, often within a week or two of placing their purchase. The company offers free shipping on orders over $49, which also received praise from customers.

Returns are another aspect that customers appreciate about Rosegal. Several reviews mention that it's easy to initiate a return and that Rosegal has a good return policy. The company also offers a convenient live chat feature, where customers can get help with their orders or ask questions about products.

Overall, Rosegal seems to be a reliable retailer that offers a wide range of affordable products. The company's positive customer reviews indicate that it's a trustworthy website to shop from.
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Contact RoseGal customer service

Phone number

1888 320 8188

Website

www.rosegal.com

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