The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Rooms To Gosectional sofa set warranty

J Nov 06, 2018
This review was posted by
a verified customer
Verified customer

I purchased a sectional sofa set 7/2017 asked if we wanted to add extended warranty that covered if the sofas broke or got damaged in any way, I said yes ... I was charged and under the impression that I had this warranty.. now a little over a year I'm told I only purchased a warranty for stains??? NO the sales person explained what was covered and now I'm told I didn't purchase it!!! SUCKS because here I have a year old sofa set that I need to have fixed or replaced!!! I did have them come out last year and they did nothing about them.. smh FALSE ADVERTISMENT ILL NEVER PURCHASE FROM THEM AGAIN!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Rooms To Go's response · Nov 06, 2018

    We are so sorry for your awful experience and would love to learn more. Please email your order info and details to us at [protected]@RoomsToGo.com.

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