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RIU Hotels & Resorts review: Room and house keeping

Melvin Donegal of San Francisco, US

Sep 25, 2023 11:17 am EDT

Verified customer

Featured review

Good day to you and your staff.

This corespondent is coming from Jean Stephens (Riu #:[protected]) and Melvin Donegal (Riu #:[protected]). Our reservation number for this trip is WRC1E8AZ. This reservation was for out stay at Riu Negril facility, checking in on 08/26/2023 for 10 nights.

We have been vacationing at Riu in Jamaica since November 2006. We have stayed at Negril, Ocho Rios and Montego Bay, we must say with extreme prejudice that this was our most disappointing stay EVER, EVER.

We will start with the bathroom, the bathroom was a mess it was not cleaned properly. They were soap and toothpaste scum on the faucet and mirror after it was cleaned by the house keeper. The same can be said for the shower. The toilet was one flush away from clogging up and it did clogged up twice. I told the house keeper and also reported it to the front desk too. My lady Jean was told we had to make an appointment for drinks restock in the room. To our knowledge from prior stay at your facility over the years was drinks restock is every two days. One morning I sat at the edge of the bed and fell to the floor. I report it to the front desk. I figured the bed was fixed but the same thing happened again a couple to three days again. I decided to check the bed myself, to my surprise the foot was missing on the left side of the bed facing it. Now how could this be? How? We again reported it to the front desk. They offered to switch us to another room but by then we had about two days to go and my sister’s and my nephew’s (Melva Donegal & Marquice Lewis reservation ID:RNT4QJBX) nightmare room switch was fresh in our mind. My sister and my nephew was roomless/homeless for most of the day on the room switch. Her situation was bad, she had to switch room three times. The shower rags, hand towels and towels were like using a course sand paper. We felt like we were staying at a very, very cheap roadside motel and not a four star all inclusive resort. Our disappointment is so, so deep that we have vow to start vacationing with another bran. We know that with the volume/number of guests that you booked, our decision will not matter to your company. You all have a blessed and safe day.

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M. F. Donegal 🙏🏾🙏🏾🙏🏾

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RIU Hotels & Resorts emails

complaints@riu.com

100%
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Support

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palace.pacifico@riu.com

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RIU Hotels & Resorts address

C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain

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