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RIU Hotels & Resorts reviews first appeared on Complaints Board on Oct 21, 2007. The latest review Air conditioning in my room was posted on Oct 6, 2021. The latest complaint hotel complaints was resolved on Apr 12, 2018. RIU Hotels & Resorts has an average consumer rating of 1 stars from 352 reviews. RIU Hotels & Resorts has resolved 21 complaints.

RIU Hotels & Resorts Customer Service Contacts

8800 100 6350 (Russia)
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C/ Llaud s/n (RIU Centre), Balearic Islands
Palma de Mallorca
Spain - 07610

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RIU Hotels & Resorts Complaints & Reviews, Page 16

RIU Palace Bavaro — horrible experience at riu bavaro dominican republic

Our vacation January 16-22, 2016 to the Riu Palace Bavaro in the Dominican Republic was not enjoyable and we...

RIU Palace Mexicoroom and dinner

Bonjour Mr Carmen & Luis Riu
Je prends quelques minutes de votre temps pour partager avec vous l’expérience vécu par moi et ma famille le soir du 24-12-2015 alors que nous avions réservé la veille pour le soupé de Noel un table de 7 personnes.
Nous nous sommes présenté à l’heure prévue nous sommes accueilli par un employé, nous lui donnons le coupon de la réservation, une minutes plus tard il nous dit que c’est complet qu’il y a eu erreur! On nous demande alors si ont peu allée à l’autre restaurant!!! Nous disons comment pouvez nous nous dire d’aller ailleurs alors que nous voyons des tables libres ici. Tous l’équipe était perdu il ne savait pas quoi faire il s’est déroulé un bon 20 minutes ou nous attendions sur le bord de la porte à savoir si nous allions célébrer Noel ou pas. J’ai alors demandé le gérant de l’hôtel alors on me dit elle est à côté de vous!!! Je lui demande alors pourquoi si j’ai réservé d’avance je me retrouve dans une situation comme celle-ci. Alors elle quitte en direction des employés pour qu’il ajoute des chaises et monte une table pour nous, quelques minutes plus tard un serveur vient nous chercher dans l’entrée du restaurant. Aucune excuse de la part de la gérante d’hôtel comme quoi pour elle tous va bien. Une fois assis le serveur prend nos commandes et la soirée commence les entrés sont arrivé et ensuite les repas ont c’est dit wow! rapide le serveur venait de prendre nos commandes mais aucune cuisson est comme ont la demandé! Alors ont ce dit ont fait avec mais alors que la table à côté de nous reçoit ces assiettes les serveurs s’aperçoives qu’ils nous ont donné les assiettes de la table à côté de nous! Ensuite pour le dessert on avait commandé un gâteau pour l’anniversaire de ma fille ont c’est dit le dessert sera correcte mais deviné ils ont perdu le gâteau il semble que le gâteau es été acheminé a un autre restaurant de l’hôtel.
Ce que je me pose comme question pourquoi votre gérante d’hôtel n’a pas fait le point et s’excusé et ensuite s’assurer que le reste de notre repas soit sans problème. A la sortie du restaurant nous l’avons croisé bien assit sur le bord d’une fenêtre avec assistante directrice l’aire fatigué à rire….
Le rêve de 14000$ Can pour 7 jours que nous avons déboursé pour célébrer le réveillons de Noel au Mexique en famille est devenu un cauchemar sans compté que notre chambre qui se trouvait à côté de l’autre hôtel qui jouait de la musique jusqu’à 23h00 qui nous empêchait de dormir.
En résumé ce que nous avons comme impression est WOW quelle équipe RIU nous somment des clients fidèle de la chaîne H10 mais pour cette destination on nous a vendu le rêve RIU qui en bout ligne est devenu un cauchemar de 14000$.
J’espère avoir des nouvelles de vous et un dédommagement.
Merci de l’attention porté à la demande.


Sylvain & Sylvie Côté du Canada
1407 Maurice Cullen Blainvile Qc Canada J7C-5C5.

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    RIU Hotelstheft

    We have stayed at Riu Belplaya twice now. The first time was Christmas 2014 and again this Christmas. Christmas 2014 was superb so we booked for 2015 bringing friends along. All went well until the last day of our stsy when my husband found that 100 euros had disappeared from our wallet in the safe. We checked to see if anything else had been taken but all seemed well. My husband had left the safe key at the back of the top drawer next to the bed. He accepts that it was silly to leave it in the room but did not expect anybody to go looking in the drawers. We went to report the loss from room 141 to the receptionist to be told by her that it was impossible for the money to have gone. My husband asked her if she was calling him a liar her only response was to call the manager. We explained the loss to him and he straight away replied that it was impossible for the money to have been stolen. My husband once again asked if he was beong called a liar whereupon the manager turned his back and walked off. At no time was any statement made or taken by the staff we were spoken to in the middle of a busy reception area and our complaint dismissed as if we were children playing a prank. We were disappointed both by the reaction of the staff who did not listen to any explanation from us and their implication that we were liars. We are mjust asking for our complaint to be noted and the fact the holiday was completely spoilt by the management's action.

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      RIUair conditioning failure caused me an accident

      On nov-20 i've checked in at the palace riviera maya and after dinner i've went to my room carrying my 7 year old daughter whit me and as i enter the room there was a puddle of water do to the air conditioning leak in witch i've slipped and fall on my back carrying my daughter we've call the receptionists witch the responded immediately and asked me if i was ok witch i responded that i was on a little pain but thinking i'll get better but that night i had more pain and by the next morning they send me to see the doctor at the riu playa car after the doctor seen me she prescribed pain medicine and icy hot and told me that if my pain increases to go back in 2 days i had more pain but just thinking that i was sore and didn't want to loose no more time on my vacations i've checked out on the 25 and flue to guadalajara but that night i was more in pain so i decided to go get x-rays the next morning the 26 and found out that i have 2 brocken ribs so i've call the hotel palace riviera maya the next day and they told me file a complaint this way so im doing a follow up please advice what to do next

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        RIU Palace Tikida Agadirreported theft

        We stayed at the Tikida Palace Agadir (room 2114)from 15 October and went to check out on the 22 October. (4pm) On emptying our safe we found £80 sterling was missing. We placed the money in the safe at the beginning of our holiday, we saw the cash was in the safe on Tuesday 20th as we had to have the safe settings reset. We called reception and advised the above. They sent someone to check the door entry over the last week. On going to reception they said it was ‘impossible for the safe to be broken into’. We explained we were fairly certain the safe was closed whenever leaving the room but if it was inadvertently left open it would still show that someone had taken the money. This was not readily accepted. We asked to speak to the manager were advised the duty manager Alberto Abram would be on duty at 6:30pm. We returned to reception at 7:00pm and asked to see the duty manager. We were left to discuss what we felt was a personal matter, at the main reception desk in front of the staff and incoming guests. When meeting him, he claimed he wasn't fully aware of our problem. When we tried to explain the missing money he claimed that it was ‘impossible’ for the money to be taken from the safe. He wouldn’t listen to our concerns, as we tried to explain we didn’t expect the money to be returned but to understand that the money was taken from our room and he needed to be aware that someone must have taken it. He then proceeded to say it was not possible raised his voice and said he did not believe that the money was missing. We asked if he thought we were lying he said ‘yes’. This altercation happened in front of multiple guests and staff. We were left feeling very upset. To say his manner was extremely arrogant and rude is an understatement. His customer service skills were very poor. He didn’t listen or want to listen to what we were saying. I have previously held executive positions in international companies and in all my working career have never met such a short sighted manager whose customer services skills on hearing a problem were nil. We have nothing to gain by explaining the above but hopefully stop it happening to someone else. We had previously stayed in this hotel before (March 2015) and had nothing but praise for it but now would never return after being treated so badly. I can only hope other RIU hotels do not treat their guests this way whenever a guest reports a problem. I look forward to hearing from you shortly Mr & Mrs Barton - Uk England ([protected]@gmail.com)

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          RIUstar rating cleanliness of rooms

          We booked our holiday over a year ago with thomson there was 6adults 1child we paid nearly 7, 000 for this holiday read the reviews but decided to be open minded. Arrive at the resort on the 14september around 2.30pm i noticed to my left hand side the plaque showing 5 stars but on entering the reception it clearly was not 5 star very old fashioned decorations and very rude staff at the check in immediately was made to feel un welcome, we then was told were are rooms were on entering the rooms we immediately was hit with a very strong musty smell the furniture was very outdated the beds were disgusting there was mould all around the bed base the pillows were very unclean and dirty inside. The towels in the bathroom smelled disgusting when we opened the patio doors there was dead cockroaches on the floor . We complained but nothing was done we ended up cleaning it our self, then through out the holiday we constantly had lots of cockroaches in our rooms most of the holiday i didn't sleep then to top it of 4days into my holiday i had a major reaction to the towels were i had to seek medical attention i was told i had caught a serious infection due to a bacteria which is found in unclean sanitation .I then for the rest of my holiday had to keep using and rewashing my own beach towel because i was so scared of what else i would catch we all ended up doing this .We also experienced on several occasions the maids removing the pillow cases and attempting to clean the floors i was outraged, what else can this hotel do next . We did ask to be moved on several occasions but was told there was nothing available we was told we could upgrade for an astonishing amount which we did not have we even asked if we could go home earlier due to the uncleanliness of the rooms i am so disappointed in the riu company can not believe you are allowing this to continue all the reviews on trip advisor are true but you has a company are choosing to ignore the cries of your customers .On this note if i don't receive a reply and compensation for the nightmare hotel i will be sending all my evidence to watch dog about the riu bambu

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            RIU Santa Femanagement

            I purchased 2 rooms at the Riu Santa Fe in Los Cabos from 8/7/15 through 8/12/15 for my husband, daughter and grandchildren. I have stayed at this hotel each year since it opened. In the early morning of 8/8/15 at 2:00am I went out on the balcony sat down and witnessed a drug deal that involved a large amount of cocaine being sold. After the deal went down, the dealer turned around and saw me on the balcony. I was scared for the welfare of my grandchildren. I went down to the front desk and ask that our rooms be changed, since the dealer saw my face and knew what room I was located in. I was told we would have to check out the next day at 11:00am, wait until 3:00pm then we could recheck into another room. I believe the Riu Hotels put my family at risk. I am trying to understand the reasoning of management at the Riu and why no action was taken for this very valid complaint.
            Penny Barton

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              Riu Palace — did not get what we paid for

              May 19, 2015 Wedding cost - $13, 000.00 canadian Fights (6 people) $10, 500.00 approx Total guest at the...

              Keswick

              RIU Santa Fe — money stolen

              This resort steals peoples money. They admit to stealing it and then they do nothing about it. I had money...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              RIU Palace Riviera Mayamanagement service

              First--We checked in around 4pm Cancun time Sept., 14, 2014. We went with the bell boy yummy, i think was his name, as i knew him from the last time we were there.2010, September..The first room was so Smokie, it was like someone forget to open the patio, door.We asked for non-smoking, as i have a pace maker. The next room had people staying in it.. The third room, was good, but nothing in the fridge. We had to ask for it to be stocked, it took 52HOURS to get a remote for the Tv that worked, even aftere taking the broken one down to the desk after waiting 36Hours for someone to come to our room.No matter what we wanted, if we didn, t go to the front desk in person and deal with the manager Hugo, or Arron, we got nothing. The first week was the worst for non food service..The second week I had to go to the maid to get coffee, so i could have it in my room. But housekeeping did a good Job. The second week A Hotel Rep., Met us at the main dineing room and discussed our problem [Thin Dark haired young lady]and said things are getting better for U and Your wife, now, I said to some degree?? I felt like saying. IT COULDN, T GET ANYWorse, as we had about 10 items, since we checked in, and As i said on the survey.If it wasn, t for Rickie Bobbies intertainment group, the dinning room staff, head mans name starts with "T' Bar manager SANTOES, I would of insisted on a 50% refund aND WENT home??? tHE mANAGEMENT STAFF That was connected to that lady i described, treated us like DIRT after i complained to her, AND THE FRONT DESK..We had small white bugs in our room, and told it was the weather.Our othere friends rooms had problems also, so i know wer were not the only ones. Since in my business, i see about 34, 000 people a year, and ind security, working the odd time with POLICE Departments, and ROTARY CANADA. It, s my Job to notice things and make out reports, for many different Interested groups. We stayed at the Hotel Sept.14 to Sept28, 2014 Room 62 Maureen Kimber/Bill Shardlow

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                RIU Merengueworst hotel

                I am writing regarding the appalling holiday we had at Riu Merengue. This hotel has such poor services and the fact that my 2 and half year old daughter, my wife and I became very ill during the holiday in Porto Plata. My daughter was struck with a virus that caused high temperature and we were suffering from diarrhea throughout the holiday. We did not enjoy our holiday at all and we stayed indoors for the most time. Plus over the weekend the Hotel was swamped with the locals and many of our belongings were stolen. I take this matter up with the management of the hotel, Mr Sousa and after hearing what had happened he offered us a free week holiday in any of the Riu Global Hotels. He assured us that this will be sent to us however after we left he went back on his word and said you need to take this matter up with your travel agency. We will be bringing legal proceedings against this hotel and the management and recommend that no one should use this hotel in the future as there are serious health and safety issues.

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                  • Je
                    jela001 Aug 05, 2014

                    How were your belongings stolen if you stayed "inside" the room the entire time? You yourself said unit were too ill to leave the room.

                    0 Votes

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  RIU Palace Tropical Baywedding planner

                  I am planning my wedding at this resort in October of this year. I have 27 guest booked my wedding on off season. With that said I can not express how terrible the service has been with planning my wedding. Sophia is the ONLY wedding planner for this resort(which is not something they tell you when you are inquiring about having your wedding there). The wedding planner is extremely rude and unhelpful. Every question that I ask her, (food, flowers, wedding services, etc) she tells me we will discuss this when my groom and I arrive at the resort!!! She has called and yelled at me stating that she is the only wedding planner at the resort and she is going through personal problems. I understand that things happen but when I am about to spend 10-15 thousand dollars on my wedding at this resort I expect better service. They do not give the bride and groom anything for choosing to have their wedding at there resort. I don't know what to do at this point because I have so many guest already booked. Please help!

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                    • Sq
                      Squadfather1 Mar 12, 2014

                      Only 27 guests?? Oh, brother...you must be a real shrew, "Cassandra chc."

                      0 Votes
                    • Why The Long Faces Mar 29, 2013

                      Never heard anything bad about Riu and I have friends who stay there every year. Some of the staff do not speak English, so that is probably your mumbling. I think you are a nightmare vacationer and they were probably glad you left.

                      0 Votes
                    • La
                      Laurierenee Mar 29, 2013

                      This hotel's staff was the worst I've ever experienced. They were rude, did not speak, were not timely. When they did speak they mumbled. No smiling. THey made everything extremely difficult to do, very unpleasant experience. All the bartenders did not speak to us, they merely gave us dirty looks and handed us our drinks. Front desk staff was terrible, when we complained they didn't seem to care. A friend of mine was kicked out of the lobby bar because he had only swim trunks on. All the while they are serving other men in just swim trunks, but he was forced to leave. There was a terrible sewage smell in our rooms that could not be located. The TV in the room didn't work. The room was full of tiny red ants, one night we saw a cockroach outside one of the restaurants. One night myself and another friend were laughing about something, and a waiter came up to us and said "Hey American, what's so funny?" wow, really? manners? When you said thank you they didn't respond. When we gave tips (rarely) they didn't say thank you. Sometimes waiters avoided us, and they took forever to bring our food or drinks. We would never return to this hotel, or Jamaica in general.

                      0 Votes

                    RIU Palace Peninsula, Cancun — unprofessional service via manager & general manager

                    Attn:. Mr. Luis Riu Güell Chief Executive Officer Attn:. Carmen Riu I am a US Citizen. I am writing thi...

                    Riu Palace — injury

                    Vacationed form Aug 31 to Sept 5th. On Sept 3th was out to lunch at 1:00 them went to the beach for about an...

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    RIU Macao and Dreams Casinoscammed

                    Our story, like so many others, started on april 4th, our 4th wedding anniversary. The hotel riu palace macao in punta cana, dominican republic looked and seemed to be a 5 star resort. Until we made the bad choice of entering the dream’s casino which was attached to the riu palace hotel. My wife and I entered the casino to observe and to see what the casino was like. We were quickly approached by a hostess. She was full of smiles and presented us with $20 in free money to play their new table game in the far right corner of the casino. I asked her if we could use the money to play slot machines and she quickly said “no”, it was only good for that particular table game in the corner. After persistently asking us to give it try, we agreed and she escorted us over to the table.
                    The dealer told us the game was called “double down”. The dealer was a younger man, probably in his early thirties and nicely dressed. He began explaining the game which consisted of a 2’ x 2’ box which had many holes drilled in it. So when we threw the 8 marble balls in it they would fall into a hole and whatever number was by it would be added up for a total for that roll. To the left of the table was a board which was divided up amongst 50 boxes. Each box had either a number value, a zero, 4 of the boxes were “double your bet”. And there were also 4 sets of colored boxes, so if you rolled all 4 of those numbers, you would get either $1, 000, $2500, $5000, and $10, 000. The dealer said to win the game you must get to 50 points. The game starts with a $10 bet and the jackpot started at $400. We threw our first 8 marbles and the dealer adds up the total, we look on the board of squares and it reads “double your bet”. Our next bet is now $20 each roll and the jackpot doubled to $800. We throw 1 more time and we get another “double your bet”. The dealer quickly lets us know that this has never happened and we are starting off the game very well. He has nothing but positive things to say. While this was going on, there was an older man who frequently stuck his head into the game to see what was going on. I suppose like a pit boss. When he saw we were betting $40 to win $1600. He quickly made a similar comment that he doesn’t see this very often. Meaning the jackpot was increasing so fast and our price per bet was still so low. Keep in mind, the entire time playing, the dealer told us our jackpot was so high that no monies would be taken out of our account. The dealer said they would only need verification of funds. That was all bs. I believe the next roll was a 25, and before long we were at approx. 35 points. Nothing could go wrong for the first dozen or so rolls and you can see on the original hard copies included in this report. Once the bet amount exceed $10k, the dealer requested we showed proof that we could cover the amount in case we decided to leave the game.
                    You cannot lose in this game, you can only give up. By this time, both the dealer and the older guy are sharing the involvement in this scam. Located next to the table was a door and a small office inside. Set up with a small desk, computer w/ internet and a telephone, making it very easy for a victim to access their bank accounts. The jackpot was now $102, 400 with only 1 more point to get to win. Our next roll is another “double your bet”. Unbelievable!! The older man quickly comes back to the table to throw a “private party” sign on the table. We thought it was strange but continued on. We now realize it was to keep other people from being involved and possible exposing their scam.
                    The jack pot is now $204, 800 and we still only needed 1 more point. Always 1 more point. Without a moment’s notice, the dealer tells us they will allow us to have 3 additional rolls on credit since they are telling us we are definitely going to win. The dealer even pulled out a calculator to show us what the odds are that we will win in the next 3 rolls. Both of us are feeling the pressure, my wife is in tears, I am pacing the casino floor not sure what to do. The older man walks up to me and offers me a xanax (or equivalent) to help calm me down which I did not take, who knows what it could have been. While my wife and I are contemplating our next move, a 3rd person approaches us and starts making small talk. This person is gary, regional casino director for dreams casino’s. A photo of his business card is also attached. We think the dealers’ name was alex and we are not sure about the old man but we will never forget their faces. Gary was speaking to the old man close enough for me to hear him say they needed to call the owner because there is not enough money in the vault to cover the jackpot.
                    Regretfully we decide to roll another time and the dealer adds up the number quickly and the result is a 0 (no points). Still need 1 more point and according them, there is no way we can lose now, yeah right. We roll one more time and we get a winner!, not so fast, its only $1000 which he quickly subtracts from the total and the dealer states we also get a free roll. So without nothing more to lose, we throw our last free roll and it totaled to a number, I believe it was 49 or something. We looked on the board and yep, 2 points. We are over the 50 point total, we won the jackpot. Without a moment’s notice, the old man shouts out 43 (not exactly sure if that was the number). Number 43 on the squares is a 0 point. He said we did not win. Before I could even ask to recount the marbles they were already scooped up and ready for the next roll.
                    Gary the regional director is now getting involved in the discussion. He said not to worry about it tonight, go back to the hotel and get some rest. We can continue the game tomorrow. The dealer wrote down where we left off in the game on a document which has no casino name, no reference to the dreams casino anywhere. I have also included a scan of the original document. The dealer stapled the corners and sides so no one could open it. Gary offered to meet us the following morning at noon in front of the riu hotel/dreams casino. The night was long, we could hardly sleep and in the morning we agreed that it was a scam. Especially after reading all the similar stories/blogs on the internet. We wanted our vacation back.
                    The next morning we started walking down to meet gary which wasn’t very far, the casino is actually part of the riu hotel. Just as we came up to the casino, gary pulled up in his suv with a child inside. He said the child was his but who knows. He pulled us both aside and told us he could not sleep all night, that he explained to his wife about the night before and that she told him to do the right thing. Gary explained to us that he and his wife have plans to return back to the usa and to quit the dream casino. He said the game we played was a fraud, there was no way to win and do not roll anymore times. Also, the casino hasn’t paid him and his staff for over a month. He said he was done with that casino, and would help us out. He begins to tell us both, “if we give him his commission (10%), he would give us a “paid in full” receipt with his signature”. He said he felt bad because he hasn’t seen this happen too many times and wreck family’s vacations. We told him we would do it as long as he would give us all the original paperwork and a paid in full receipt. He said he would but not until 6:30 that evening. So we drove up to the bank, remember his kid was in the car so we had no worries. We drove to a bank called blanco bhd, carretera areana gorda. Plaza caney 1, bavaro. Gary came into the bank with us and that bank only allowed us to remove $1000 of the $1750 he requested. Thank god. After we got back into the suv, gary quickly took the $1000 and stamped the document “paid in full” and signed it. The paid in full stamp just happened to be in the center console. I told him he wasn’t getting the remaining $750 until we get the original paperwork. He said the $1000 was good and that he would meet me at 6:30pm like we discussed. As we were driving back to the riu hotel, gary made some comments such that the old man and the dealer were a father and son duo. Interesting, because the prior day, the older man said he wouldn’t be able to pay us the jackpot right away because he would first have to verify our relationship to the dealer.
                    After paying gary the $1000, we called huntington bank to report the fraud and to lock down all our accounts. The bank said there were 2 charges still pending. She said she would put a stop on these pending transactions immediately. Unfortunately, she did not and the money was withdrawn from our account.
                    Gary dropped us off at the hotel and said to go and enjoy your vacation and he would see me later at 6:30pm. I went down to the lobby and gary was there waiting. He asked me to get into his car to go for a ride. I told him no way and we began walking away from the riu hotel. After a short conversation between gary and i, he handed over the original hardcopies. He then went on to tell me how much trouble he could get in if someone found out what he did for us. I asked him, is this over, can we go enjoy whatever is left on this vacation. Gary said, well, not so fast, he told me it would be safer if we changed hotel rooms, did not answer any phone calls to the room, and definitely do not answer the door if someone knocks on it. We switched our rooms and the phones rang many times between 11pm to 1:30am the next couple nights. It was none stop but we never answered. We also found notes in our door from the casino.
                    The next morning I went down to the lobby and demanded to speak to the riu hotel manager. They arranged a meeting in a closed door office. She (dasha) would not talk to me out in the lobby because she didn’t want anyone to hear what I was saying. I told her my wife and I were scammed for a lot of money at the dreams casino and told her we switched our rooms for safety and I wanted to know why we were getting phone calls and notes left at our new room number. I specifically told dasha that I wanted to be left alone. Dasha said “she was not aware of any scams going on in the casino and if there was, there is nothing she could do about it because the dream casino rents the space from the riu hotel”. The harassing phone calls lasted until the night before we left. Since we realized we were scammed, we did some on-line searches to see what other people had experienced at the dream casino. We read many other blogs which described the same scam my wife and I went through. I am including these blogs at the end of this document and could also be accessed thru this link.

                    http://www.tripadvisor.com/ShowUserReviews-g147288-d1019356-r154131040-Riu_Palace_Macao_Casino-Dominican_Republic.html#REVIEWS.

                    The night before the day we were leaving to go home, around 1:30 in the morning, the phone began ringing off the hook. I did not answer, just like I was told. It rang for approx. 10-15 minutes, stopping and restarting again numerous times. Around 2:00am, someone began knocking at our door. I did not answer it, just like I was told. It was 1 person because I can see feet under the door. My wife and I couldn’t sleep all night and wanted to get home as soon as possible. Our plane was scheduled to leave the next day around 3:30pm but that was not soon enough. At 2:30am, I got up to use the bathroom, and there was a note under my door. The note read something like this:
                    Drug trafficking and vandalism is a very criminal in the dominican republic. We have all your personal documentation. You will never make it out of the country and the police will stop you at the airport.
                    My wife and I couldn’t fall back to sleep and woke up very early the next day so we could try to catch the first flight back to the usa. That flight left at 12:30pm and the original flight we already paid for was leaving at 3:30pm. Like I said, we just wanted to get back home. We also emptied out all our clothes too to make sure no one came into our room prior and planted drugs in our suitcases. So we left out the back of the riu hotel and worked our way around to the hotel next door (also owned by riu) so no one could see us when we left. We did not trust the riu hotel staff anymore. We called a taxi and left for the airport. We were the first ones to arrive at the airport. The gates didn’t open until 9am. Once we figured out that american airlines was the first plane out, which was to miami, we booked the flight. We just wanted to get home. Just as the gate attendant was handing us our boarding passes, my wife turned around and gary from the casino was standing directly behind us. He yelled something in spanish to the airline attendant. The attendant asked if we knew him. We said he’s been scamming us at the hotel. She quickly gave us our passes and we headed directly to the security entrance into the airport. How did gary find out we left for the airport early? No one knew except if we were being watched or someone at the riu hotel notified them. We believe many people were in on this scam. Gary followed us the entire time yelling out to us, “you will never make it out of the airport; the police are looking for you.” we didn’t stop and kept on walking. Finally we made it through security, as we looked back, we could still see gary standing there on his cell phone speaking in spanish. I never knew what he was saying or who he was talking too. Unfortunately, we didn’t get out of the airport until 10pm that evening because the plane had a malfunction and we had to wait for the last flight out. The entire time we sat in the airport waiting for something more to happen, thankfully nothing did. My wife and I both received another phone call from gary the following morning but we ignored it.
                    This needs to be stopped. The dates on the blogs go back approx. 10 years. We believe apple vacations and riu hotel macao are aware of the casino scams but still promote this casino has their entertainment and profit from it as well.

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                      RESOLVED

                      Resolved.

                      RIU Santa Fe Los Cobosinternet service

                      Riu Santa Fe Los Cobos uses BBG as their service provider. The free 90 min choice per day, has to be used all at once, can't be broken as you then have to wait for a 24 hour period. The service is very poor, always drops, once I deceided that there may be a upgrade so I tried later in the day, of course, my initial try was earlier, had to wait 24 Hours?? Also, there was a connction issue, me, the customer would have to speak to the BBG tech support, the Hotel wan't allowed to speak to the support on why the Poor Connection, that they the Riu are pay for, to the paying customer of the hotel- ME !!

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                        RIU Cancunmade to pay for defective furniture

                        We stayed at Riu Cancun recently. One night I sat on one of our plastic balcony chairs and it broke right out from under me. Mind you, I am not a large or heavy person. There was something obviously defective with the chair. Upon checkout we were told we were responsible for paying to replace the chair after I explained how it happened. How I had simply sat in the chair and it all of the sudden broke out from under me. Didn't matter to them, they told me there was nothing they could do, would not listen and charged me $70 to replace it. they REFUSED to let me speak to a manager, and instead directed me to the customer service girl who was just as useless. They hinted that I must have done it on purpose, that I may have been drunk or carelessly flopped down on it. So now I've paid for a piece of defective furniture that another gut may have done something to and they were not understanding or willing to listen to me.

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                          RIU, Ocho Rios Jamaica — cocoraoches

                          I went to the Riu from Sept 28 to Oct 11, 2012 and my stay was not comfortable like it was last year. My...

                          Richmond Hill

                          RIU Hotels & Resorts - www.RIU.comiphone stolen from the safe

                          Luis Riu, President and CEO
                          Carmen Riu and Luis Riu, Jr.

                          Dear all,

                          I hope this finds you well. I am writing to report an incident happened in one of your hotels, which made me feel very disappointed.

                          My boyfriend and I stayed at the Riu Cancun (Cancun – MX) in the room 209 from 10/12 to 10/21/12 and I had my Iphone stolen from the room. We kept all our belongings (cell phone, laptop and cameras) locked inside the safe every day, however, the only day I left it opened because we left in a hurry for the Chichen Itza tour, it was taken from inside the safe. I spent the whole day remembering that I had left the safe open, but, at the same time, trying to convince myself that there wouldn’t be any problems ... After all, we were in a "5 stars" hotel.

                          Once we arrived back at hotel around 8 PM, there was a warning "do not disturb" on the bedroom door, it had not been organized and my iPhone was no longer there. At the same time, we advised the reception and two guards came to the room. They searched everything: bags, closets, looked under furniture to ensure that the phone wasn’t really there. As they did not found it, they made us lots of questions and said they would conduct an investigation.

                          The next day we were informed that the hotel staff (maid and minibar) is instructed to not clean and not fill the minibar if they come into a room where the safe is open and that they must put the sign on the door. In our case, it was the maid who reported the safe open, but the person who supplies the minibar had already passed through the room. Only two people entered the room and nothing was done by the hotel management!! They only said that they were interrogated and, obviously, said they didn’t take the phone. Whoever has stolen is still working there.
                          Moreover, we had to hear phrases like "your phone was supposedly stolen" or "we do not know if it was actually stolen or if you lost it, " implying that I might be lying.

                          Several times I said I had used my phone with the assistant Paola at the front desk of the hotel and they could check the lobby cameras and see that I really had my cell phone when I checked in at the hotel.

                          I am writing this email because I am still extremely disappointed with the stealing – I’ve chosen the hotel carefully, researched many in Cancun. Besides fun, our intention was also to relax and enjoy the hotel, but how can this happen if there is no security inside the rooms? My Iphone was not in the pool, in the restaurant or lobby where there are several people all the time. He was inside the room, where only two people entered! And I am shocked with the fact that there are no cameras in the hallways and elevators, and the hotel receives an extremely high number of guests every day.

                          I am looking forward to know what are the procedures to solve this kind of matters. I've sent an email to '[protected]@riu.com' as Mr. Miguel Perez (Riu Cancun Subdirector) oriented us, but I haven't received any answer at all.

                          Looking forward to hearing from you.

                          Maria Rita

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                            • Fl
                              Flygirl81 Jan 29, 2013
                              This comment was posted by
                              a verified customer
                              Verified customer

                              dont expect a response from those a**holes. they threatened to take our passports from us if we did not pay for a defective piece of furniture that broke in our room during our stay. Even after i threatened legal action, they kept claiming it must have been a language barrier, and since i paid the charge that it was an admission of responsibility and there was nothing they could do. the thing they completely glossed over was that we were threatened with having our passports taken away. they had security follow us out and one of them tried to snatch my purse to look for my passport. they backed off after i screamed and yelled and caught the attention of customers checking in.

                              0 Votes
                            • Fl
                              Flygirl81 Jan 29, 2013
                              This comment was posted by
                              a verified customer
                              Verified customer

                              dont expect an answer, trust me...i stayed there last october also and i STILL have not gotten any response from them. Even after threatening to get a lawyer because in addition to making me pay for defective furniture that was not my fault that it broke, they threatened to take our passports away so we could not leave the resort if we did not agree to pay for the chair.

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                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            RIU Palace Macao Punta Cana — fake/counterfeit alcohol vodka

                            Fake Counterfeit Vodka being served Riu Palace Macao Punta Cana Dominican Republic. I was staying at Riu...

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