The complaint has been investigated and
resolved to the customer's satisfactionResolved Rite Aid — customer service
resolved to the customer's satisfaction
OK FRIENDS, I NEED YOUR HELP!!!
So I really have not wanted to post my beyond awful Rite Aid trip I had the last week of June but I now feel I need to and am in search of some advise. I am going to make a long story as short as possible though ( I hope )
It goes like this...
Customer (that's me) goes into local rite aid w/ coupons in hand DUH... Pick's out a few item's and heads to check out. Cashier although very, very nice said she had to double check that she was able to take more than 1 (not a problem as I knew it was allowed)
In enters the not so friendly manager who seemed very, very irriated and wanted to argue about my coupons. I was very nice and explained I had read R.A's coupon policy and felt as though I could use these after a min or two she said fine. The very nice cashier finished ringing up my order and suggested I should call corp. and get the coupon pol. in writing. Good idea I thought. She then asked the not so friendly manager to get me the #. Right then I knew I was going to have a problem. The manager tossed the papers she was holding down and walked into a back room. Now this is where I probly should have chose to walk away but I did not, instead I took out my cell and began recording the counter top as soon as she walked back out. I asked her to please write her name and explained to her that she made me feel very unwanted in her store. She completly ignores everyword. Next is where I REALLY should have decided to walk out but again did not LOL... After she handed me the # I lifted up my cell to show her I was recording and said exactly this "I am so glad I am recording this right now so I can show corporte how rude you treat your customer's using coupons." Then the manager decides to reach across a counter and HIT ME! Yes, she hit me. Now this point I will admit I was now a ###. When she hit me my phone fell, cracking the screen as well as leaving scratches on the back. I was also bleeding on my left hand ( i will admit it was a scratch from her finger nail I think, not a life threating injury!) I picked my phone up and then said "Now you really ###ed yourself, I'm calling the cops. I can't believe you just hit me" She then denied hitting me and I said "ok, it's on video" Well, from there the cops come she gets charged w/ battery they take my video for evidence as well as R.A's video. Here's where my problem is, RITE AID is being complete jerks about all of this. #1 the cop calls me 3 days later to let me know they turned the case over to the d.a. and wanted to let me know that rite aid chose to suspen this manager for 3 days. (he did say he wasn't sure he could really be saying this but felt I should know) I can not believe a manager can do this and not be fired on the spot!
#2 All I want is for R.A. to fix the crack in the screen on my phone and they will not return my calls! I have left 3 or 4 msg's with no luck!
WHAT DO I DO?????
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