Enercare reviews and complaints

Repair history

March 25th 2022 First service call

• First service call for Furnace not working

April 1st 2022 Second service call

• Enercare Tech access and decided to replace unit with loner to repair my unit in their shop

April 20th ,2022 Third Service call

• After Enercare Tech repair unit in their shop and install back

April 25th , 2022 Forth Service Call

• After installing my unit back by Enercare Tech my renter reported water leaking from unit April 27th 2022 (within two days ) Damage base board and water damage below unit ceiling

• Enercare Tech came back and installed loner again and took my unit to their shop

May 10th ,2022 Fifth Service Call

• Enercare Tech try to repair twice on this day no success to repair unit

• Took my unit in shop for repair and loner unit was installed

August 3rd ,2022 Sixth Service Call

• Enercare Tech install back my unit

• Condominium super called me on Aug 11th to informed me my unit is flooded with water due to furnace tubes blow up

• Assessment is pending whole hardwood floor was soaked in water

I have a protection plan for my furnace. I called to book service for broken equipment. However, I was charged. What is the point of having a protection plan if the service costs must be paid? These people are cheaters and liars. I want my $280 refunded.

Do you have experience of being charged by the service that you have never received? Yes maybe. But further more do you have experience of being constantly charged by such false service though you complained and provided solid evidence to them that it's a mistake? Guess not. I did have such bad experience with Enercare. Read my story below, you will agree with me that Enercare should be renamed as NoOneCare if they don't improve their customer service and reinforce their process management! It happened to me today, it may happen to you some days!
I bought a new house from the builder at 2016 and reached a deal with Cricket home comfort (changed to Crown Crest in 2017) for the water heater they rented to me. I paid the water heater rental fee by monthly since then. In April 2020, I was surprised to get the water heater bill from Enercare. I called both Crown crest and Enercare immediately. Crown crest confirmed with me I am still their client and they never sell my contract to any other company. Enercare received my complaint and promised they would look into it. My nightmare started from then.
1. It keeps bothering me by the bills and phone calls from Enercare since April 2020. I called Enercare so many times and email to them for any proof they required. But no following up, no solutions! No one care! Just posted few file reference number I received from their customer service center: 3118599, [protected], [protected], [protected].
2. Finally, I reached to a manager in April 2021 in my countless phone call efforts. She told me that she would send a technician to my house to check the water heater if it's theirs. The technician came to my house and confirmed with me the water heater was NOT theirs at April 23, 2021. I thought it would resolve the false discharge and clean my name with Enercare permanently. I was wrong! After 2 months, I received their bill and phone call again! And this time they accumulated the money from beginning (April 2020). What a mess management!
3. I posted my complaints with Enercare in Google Review 3 weeks ago. Their Social Media Care contacted me immediately. Unfortunately, they missed the original report. So, they sent the technician to my house again. No surprise, the technician confirmed the water heater in my house was NOT Enercare's on Nov 4, 2021. This time I screenshot the report!
4. Weird things happened! On the day I received the report from Enercare confirmed that the water heater in my house didn't belong to Enercare, I received a phone call from collection agency who were assigned to collect money on behalf of Enecare! What a mess company you can imagine!
5. Once again, I provided all evidence the collection agent required. Today (Nov 15), I received a phone from Enercare saying they offered me a credit to offset the balance in "my account". What a nonsense! I have never ever been their client; how come they still keep my account and just zero the balance for the time being! They have never admitted it's their mistake to charge me on the water heater that never belonged to them! They never felt sorry to bother me for such a long time (20 months)! I strongly ask them to delete my account and my information with Enercare but no response! I definitely don't want to have any connection with such mess around company!
I just worried given such mess firm I would probably receive another bill from Enercare (NoOneCare) again!
Desperate John

I filed my first complaint with Enercare on June 10, 2020. Please see below:

Case #[protected]

To whom it may concern:

I am very disappointed by the service my mother received from Enercare. My mother had a plumbing issue and called for service (mid-May). My mother was told she would have to wait a week before the plumber could come out. The plumber came out on a Friday afternoon and snaked the drain and then told my mother not to use the sink for three days. After the three days she was told to fill the sink with cold water and then drain it. I spoke to a plumber and he said he never heard of waiting three days before you can use a sink. It is obvious the plumber wanted to finish his job early on Friday and not deal with my mother over the weekend. The plumber also left quite a mess in the basement. There was grease on the carpet and the wall.

When my mother called Enercare on Monday, June 1st to complain that the sink was still clogged, she was told that she would have to wait another week before the plumber could come out. So basically my elderly mother who uses a walker would be without a running kitchen sink for 3 weeks! This is not acceptable! I called a private plumber who was able to resolve the issue in less than an hour. — My second complaint was filed on May 18, 2021

Once again, I am writing to express my dismay. My mother has not been able to use her kitchen sink in over a week. The plumber who came out used a 50 ft snake. He needs at least 100ft. This is not acceptable! My mother uses a walker and she is weak and tired because of chemo treatments. She should not be using her bathroom sink to do dishes.

I am also frustrated with your billing department. My mother normally pays between $80-$90/month. Her last bill was for $200+. Enercare is supposed to give people peace of mind. Your company has done nothing but cause my mother stress.

I will be encouraging my mother to cancel your service.

I called Enercare on June 7th to cancel all my mother's services after they hung up on her. My complaint has been escalated but to date, I have not heard from everyone.

We purchased from Enercare company in Ottawa Summer of 2019 furnace and ac unit attached after flood in our basement because enercare technician were unable to fix our ac unit, they suggested to buy their whole unit furnace not only ac that we need and have problem with (I am sure they did not fix it on purpose and caused un 2 flood in the basement so we can purchase their product) we bought whole furnace unit from enercare cost us $13000, new furnace was not installed properly, was not cooling enough they had to change to larger unit, also the larger unit was installed incorrectly especially the pipes and the drainage, and this caused us 2 floods in the basement. Total floods for 2 summer is 4, ruining our basement, caused us lots of damage, and problem, and they denied any wrongdoing, what a company, please never deal with enercare

Back on December 21 2016, I agreed to a heating and cooling maintenance plan. Booked an appointment only to have a no show, re-booked, and same thing again. I had phoned and said I want a refund. At this point I was ineligible for a refund. So I ended up paying $109.99 for each heating and cooling plan which is a total of $219.98 +HST. I never had any inspections done, and when they would call me to book appointments every couple of weeks, I continued to express I want nothing to do with this company as it had wasted enough of my time and 2 days off of work. This went on all till the end of December 2017. I opened my Enbridge bill which my enercare bill comes with, and I was charged again for this heating and cooling plan at the end of January 2018. I phoned right away, and spent countless hours on the phone only to get told its too late to cancel, your ineligible for a refund. I spoke with 2 different employees there who had said the balance would be cleared. It wasn't, so I had phoned again an spoke with a manager who said its to late to refund me my money meanwhile there hasn't been a single inspection done on their part. Please help, I don't want to pay a grand total of $439.96 +HST for absolutely no service. My hands are tied!