ReservationDesk.com review: Horrible horrible experience! I will never use them again. I will tell everyone I know not to use them!

Basically I needed to cancel my reservation due to the hotel experience. The hotel agreed to honor my cancellation and they confirmed that with The Reservationdesk.com. The Reservationdesk.com told me I would be refunded. After 2 weeks, I followed up, as I had not received my refund. They referred me to the hotel, who told me that the refund was issued by them to the Reservationdesk.com. I called the Reservationdesk.com back and they literally said "oh, yeah, we got the refund but it's not our fault the hotel was bad'! The Reservationdesk.com is a 3rd party that gets paid BY THE HOTEL! They kept my money!