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Avoid at all costs. Quoted a budget rental, but charged hundreds in bogus fees ($20/day admin despite proof of insurance, $179.91 toll device, $119.99 damage waiver I declined). After paperwork, my kids and I sat in the lobby for over an hour with no communication — only to have an employee point to a car outside as if I should’ve known it was mine. The lobby felt unsafe, with women loitering who appeared to be sex workers, making things extremely uncomfortable.
No one inspected the car with me; it had many dings, and I noted all deep ones. On return, they demanded $500 for a tiny scuff — clearly there at pickup — that could be buffed out easily (photo of $500 “damage” attached).
Predatory, unprofessional, and scammy. Never again.
I encourage anyone else who has had similar experiences with this company’s predatory and unethical practices to share their story (Google, Yelp, BBB, Trustpilot, ConsumerAffairs, scam report, ComplaintsBoard, and social media), contact Rent-A-Wreck corporate in Maryland directly to let them know how severely this location is damaging their brand, and if you booked through a site like Expedia, also contact them to report that their system is listing a scam location.
Recommendation: Avoid at all costs
