Renewal by Andersen
Reviews and Complaints

I have requested to be unsubsribed from your mailing address only to receive multiple emails daily from "Discount Windows"
To:
[protected]@maine.rr.com
I would really appreciate them to stop. Please help me stop them. Thank you.email sent Thank you
Sun, May 4 2025 8:56 AMFrom:"Discount Windows"
To:
[protected]@maine.rr.com
Priority:normal
Attachments Print

April a AR guy came to my property to pester me on my day off. He came to backyard. He came without a brochure, company truck, visible ID, and no permit to solicit. I asked him to leave 3x, and he remained. I rose my voice and my noisy feminist neighbor called the cops on me. It was a horrible experience and I later spoke to people about it from the area. Hershey, Pennsylvania. It appears their tablet tells them just which homes are owned and not rented, as their d2d sales force skipped apartments. One AR guy told my neighbor he didn't know the meaning of solicitation. They oddly decided to come door to door, when the spring weather started and we opened our windows. I find this to be an invasion of my privacy as some people here reported them looking and speaking through 1st floor windows that were open, while they were in the process of canvasing and collecting data on the Hershey area. If your in a local government position(a chief of police) to approve a solicitation permit in your area do not approve Anderson Renewal.

I purchased this door 3 weeks ago and it's just been a nightmare. It's my front glass door from Home Depot. they sent an installer which wasn't that competent at all. I put in several complaints with HomeDepot in Bayshore NY Long Island, and they sent him back 2 times and still not working right. The sliding glass door part will not close all the way. The Lock on it is going to break eventually. I spoke to 2 representatives from Anderson, and they were no help at all. I facetimed them 2 times and spoke to a supervisor. I need a new door! I have children that can run out into the street because this door is Defective.

We had all of the upstairs windows replaced in Jan. we had to wait for the kitchen window because they sent the wrong size. this seems to be an issue with Anderson renewal, as this is the 4th time they have come to install it only to find out it's the wrong size AGAIN! what is going on with the manufacturer that they can't get the size right? I'm pretty fed up! Engstrom siding and window company out of Rice Lake is who we are working with, but they keep getting damaged or wrong size from your end. we need this corrected ASAP!

My windows were installed 10/17/2024 and must have been measured wrong because the wiggle back and forth to the point of being crooked — the installers told us they might have a problem with the measurements had to make a phone call but then put them in — told us not to open them for 24 to 48 hours we waited 72 hours then found the problem — we reported it to project manager he took photos and videos but we have not heard back — we paid thousands for these 3 windows and this is not acceptable — we want the windows we paid for — please respond

All I am trying to obtain is a document with the model numbers of the windows I purchased so that I can receive a rebate from my power company. They did not accept the detailed information provided in my contract, saying they need an official document (invoice?) with model numbers included, so they can prove I purchased windows that are energy-star approved.

For the last month, I have repeatedly called my New Mexico agent, Emily Perez. Each time I call, she either has an excuse or says she is working on obtaining the model numbers document. She says she will work on it and call me back. Not once has she ever called me back. She offers no explanation as to what the problem is.

Also, I cannot get in contact with my sales representative, Sebastian Bustos, as his voice mailbox has been full every time I tried to call.

I just spoke with Susanna in a Minnesota remote office, and she told me I need to call Emily Perez. I explained. She told me to contact Sebastian but couldn't give me a phone number. She said she had no way of helping me and did not know anyone else I could reach out to. So, here I am, filing this complaint.

This is a sad state of affairs. Mainly because up to now, this was a very enjoyable experience. We love our new windows and have no remorse about the purchase. I hope you can resolve this issue, and we can go back to being glad we used Renewal by Anderson.

I have called, texted and now am emailing to get an itemized invoice for our 22 windows and 2 sliders installed February 28 - March 1, 2024. The only paperwork I have to date is the glossy Andersen window pamphlet and our Greensky Financial contract with a total dollar figure of $69,103.00.

I want an itemized by window size descriptive invoice with price for each window totaling the $69,103.00 to keep in my tax records for capital improvements.

Please call, email or just send me what I have requested. Thank you, Mary Julienne 21172 Poston Lane Huntington Beach, CA 92646. [protected] [protected]@gmail.com

We had new windows installed July of 2022. My energy bills went up by at least $100.00/month. I waited for the Spring of the 2023 to complain. I crossed my Tee's and dotted all the i's before I complained just for a tech to come out and blame it on the difference in weather from the time before and the time after we got the new windows. Now this winter all the windows are moldy inside the house on the wood trim. I would never ever of spent this much money to have windows, exterior doors replaced if I knew I would have zero satisfaction on Renewal by Andersen windows and doors. Poor products... and service...

I had a representative provide consult and contract. He did not provide all the information needed so that I was aware of how things would be processed. Less than one week later I got notice from Greensky financing that half the project cost was forwarded to Anderson. I was given the option to reject this payment and I did. I contacted Sales Rep and he was curt "that's how it's processed so we can order the products". He had not told me this during his visit, I have NO firm install date, and I told him I would not have agreed to this. His response "It's in the contract." I told him I wanted to speak to his supervisor. This did not occur, he instead called me back and left a brief VM but with no details. Greensky forwarded the funds even though I specifically rejected it and told them this via email and phone. I have not heard from ANY leadership at Anderson even after sending messages through the rep that initially came to my home to set up a consult. I was told if I cancelled after 3 DAYS of signing contract there was a charge of 25%! This is ludicrous, unethical and predatory.

2/23/23 - we ordered 13 replacement windows.

6/14/23 - windows were installed with the exception of one that was damaged during shipment.

6/19/23 - ordered 2 additional windows.

12/6/23 - tired of still having a broken window in the front of my house after 6 months!

Supposedly RbA is coming tomorrow to fix the broken window.

Ultimately, I am dissatisfied with the lack of urgency to complete our project. RbA came to our house twice already to fix the window but didn't have the correct things to fix the window. This is my definition of incompetence. During this process they cancelled and rescheduled multiple times. Evidently our time does not mean much to them. We were patient for the first several months during this process but have now lost all patience. We asked to speak to the owner (Brian Helfrich) twice with no response until we posted our frustration on social media, google review and filed a complaint with BBB. He agreed to deduct $1250 from our bill but only if we sign an agreement and remove posts. We likely will not sign. What options do we have if we encounter issues with our windows in the future? We do not have faith in this franchise.

Window project started 11/22/2023. Completion is pending due to the following items: 1.) The screen door was incorrect. 2.) Interior caulking is poor, sticky and it is smeared on drywall/paint and molding. 3.) Large gap/hole at 'Rosette(s). 3.) Floor molding damaged (good sized gouge). 4.) Exterior: Large gap between metal threshold and stucco weep screed. (Water damage will result if not repaired).

Installer's stated I should receive a call to schedule the screen door and addressing/correcting interior finishing. Please e-mail: [protected]@gmail.com.

I have attempted to send this note to customer service, and have no confirmation that it has been received as of 11/24/2023.

Originally Submitted: 11/23/2023 09:29 Hours

Sales Agent: Theresa Montgomery at 2 Bristol Hill Ct., Unit C3, 21228

Closed deal - gave her check for $2010 which was electronically deposited. Promised delivery/installation between 11/15 and 11/29/23. Time is of the essence because we are selling unit. Received call last Thursday that install could not occur until January 16, 2024. No explanation why. No call-back from management which we requested! We need this door installed so we can sell. I want installation as promised!

I purchased these doors on 11/25/20 for $5,882.00. As of today (10/10/23), I have had 8 service calls for these doors, with 5 of those service calls being in the last 3 weeks. I was "assured" today by Terry (the installation manager) that the problem should now be fixed but, of course, as you can imagine I've heard that before. During the 2nd or 3rd service call, the technician stated that "we may have to replace these doors entirely" but when I mentioned that to Terry during his first visit, he said "it's not the materials; it's the installers". The problem from the very beginning is that the doors stick and make it difficult to open. Each time they come, they spray something and by the time they leave, they show me how you can now open these doors with one finger. The problem is that is doesn't last. After a few months, the doors start sticking again. Another service call and another fix. This past September I was not able to open the doors at all. Another call for service and on 9/19, Terry the Installation Manager came to fix the problem. After about 1/2 hour, he decided he wanted to send George because he was an "expert" at this type of repair. George came on 9/21 and spent quite a bit a time working on the doors. I was cautiously optimistic. Shortly after George left, I went to close the screen and when doing so, the screen fell off the doors and landed on my deck. I called George since he had only left about 45 minutes before and when I told him what happened, he said "I was afraid that might happen"! I was livid that he had left even with a possibility that there was still a problem. He said he was going to need to talk to his boss and make another appointment. I told Terry I didn't want George back because I was so angry with him. Then on 9/27, I had a visit from Isis who also spent quite a bit of time fixing the problem. Again I was cautiously optimistic only to have a piece of the frame fall off the door down to the floor the very next day. Another call for service with Terry advising me Isis was going to return to fix the problem. At this time, I asked Terry if I was entitled to any compensation for all of this aggravation and was told "oh, no - we don't do that" Really? I find that hard to believe. Anyway, Isis returned on 10/4 to fix the problem only to have the piece again fall off the door the next night! After all of this, I didn't want to talk to Terry anymore, or George, or Isis. I was now dealing with Amanda, David and Kat Woods, the Supervisor of all, who didn't have the decency to call me back after leaving a message for her on Friday, 10/6 and again on Monday, 10/9. I was told she was the person who could escalate this ongoing problem. I spoke with her assistant, Carrie, who assured me she would get my message to Kat and have her call me. No phone call from Kat or even Carrie again. As you can imagine, I am totally disgusted with the customer service I have received...or haven't received. You can rest assured I have told many family and friends about this experience. Every time I see one of your commercials I have such a bad taste in my mouth, it makes me wish I had gone to Pella!

We ordered replacement glass for our full view storm door and was charged $144.30. We realized after placing the order that the color needed to be changed and called back immediately to make that change. Instead of cancelling the incorrect order the order was duplicated and our bank account was charged again for the same amount. When I questioned this I was told it would be credited in 24-48 hours. It took 4 days for the charge to be removed. When we received our delivery our account was charged again! When I called they said I’d have to send proof that it had happened. I was promised a supervisor would call me back, which was 3 days ago. Be careful when dealing with them… apparently they’re desperate to use your money for as long as possible… I have filed a dispute with my bank. Too much hassle for a company that supposedly has a great reputation.

Karen

Renewal by Andersen is a huge marketing scam. The General Manager of their Los Angeles branch, Al Alfieri, owes me in excess of $5000.00 for shimming a friends drywall whom they sold windows to that didn’t properly fit her old house. They took advantage of her by selling her a product they never should have, and then Mr. Alfieri told me that he (meaning Renewal by Andersen) would pay me to rectify the problem. He never paid me - he’s a liar and a crook!

On Aug. 3rd ,2023,2 patio doors were delivered in the wrong color, and 1 window screen was torn.

I wrote to customer care on Aug. 4th,2023,explaining the error. The installer called in the error, and my sales rep was informed of the issue.

It is now Sept. 25,2023, and no response from customer care giving me a timeline for my reorder.

I have had no heat in my living room,as the register was not reattached.

I have not had the frames stained and sealed, as the sills and side frames have to be taken off to reinstall the correct parts.

Renewal by Andersen advertises they are the best. I have total confidence in their statements.

Don’t fall into trap of their selling pitch. If you really need to replace your windows please get it done by other players in the locality. They keep saying their stuff is great and please don’t fall for it. I have been waiting to get my installation date for 3 months. Still they keep saying we are processing the order and will get back when we have a ETA. Let’s encourage the local players by not going to Andersen.

Renewal Anderson is a reputable company yet they failed to satisfy a customer.

I am having an issue with a balcony door, due to the balcony door panel being exposed to a heat and it expanded.

A partial of a top panel was cut.

Rather than to replace the whole panel, Renewal Anderson will only install where the panel was cut. Basically, they are not fixing the problem.

How is that going to resolve the issue when the whole panel has to be replaced? My door is slanted, can't lock, and the breezy is coming through everywhere.

Words can't depict how disappointed I am with Renewal Anderson.

Horrible experience with Renewal by Andersen of Florida. Have a major issue with installation of new pool slider that was incorrectly located and installed and also still have a torn screen that they installed. The other deficient items were fixed and the service team said that the back pool slider had been incorrectly located and installed. My wife and I have called multiple times during the past three months to resolve these last two major issues, speaking to many different people saying we are so sorry and our service dept. is way behind then we are promised it will be escalated and someone will call back within a few days but they never do. The actual product is great, but installation and customer service are totally unsatisfactory. This service has been a disaster with no real communication on making it right. We spent over 70K on this project and we are not HAPPY!

DBA: RENEWAL BY ANDERSEN OF FLORIDA

Legal Name: JLM Windows, LLC

CGC1527613

997 West Kennedy Blvd. Suite A1 | Orlando, FL 32810

Phone: [protected] | Fax: [protected] | [protected]@rba!a.com