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rba didn't tell homeowner when asked that they use sub contractors on the day of signing contact no 1 from rba was at my house to to examine work performed sub contractor did not spray foam to fill cavity around windows they said it was foamed from outside leaving a 3 inch cavity empty its been 4 months 2 appts with rba and they did nothing except offering excuses they guarantee installation it means nothing when they cover for the sub contractor. the windows were measured wrong only allowing 1/8th inch clearance around window instead of 1/4 inch on both sides its been 4 months of headaches there window handle to open an close is worthless making it too difficult to close window
Recommendation: buyer beware
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I bought my windows a few years ago they are hard to open and close when I called they said I didn't buy from them I said one said Anderson on left lower corner they told me that maybe Anderson used Home Depot because sometimes they do use other companies then told me that the windows were out of warranty there was nothing I could do this is one of the most expensive window companies in America