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Re/Max Complaints Summary

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150 Unresolved
Our verdict: When using services from Re/Max with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:09 pm EST
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Re/Max non-payment of referral commission check

I am a Realtor with RE/MAX Coastal properties in Wilmnington NC, . I did a referral with Kenneth Faustin in Aruba. My clients went down there and bought a condo from his office. Closed the deal aug. 2008 and to date I have not recieved my commission check. My Broker sent emials to him and he kept saying he was sending the money per wiring instructions we sent.. Never came ...Now he is gone from Remax and the buyers agent he gave my buyers too has RE/MAX and she got paid on the deal. She will not pay me the referral either. This is Bad practice in Aruba.. Please note that I called the international RE/MAX and because it is out of the States they could not do anything about this issue... Janice Hanna RE/MAX Coastal Properties

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Aruba Kenny
, AW
Apr 14, 2010 7:37 pm EDT

Attention Ms. Janice, Hanna
This is Kenneth Faustin, I just noticed your complaint that you wrote on this site, regarding my company not paying you a commission that was due you in 2008. Could you send me the name of the client and the property that they bought?
I was the broker for the RE/MAX real estate office from 2003 to Dec 2009 and in that period of time we made many sales via foreign brokers a lot of whom were RE/MAX agents themselves and they were always paid the corresponding commision that was due.
The proper document that is used to send a referal to a RE/MAX office is a: "RE/MAX Referal Certificate" Even though I am no longer the broker for RE/MAX in Aruba, I have always honered and paid all legitimate referals as to my knowledge and therefore would like for you to send me the: Name of the client who bought: The property they bought in Aruba; The agent in Aruba at RE/MAX who handled them and copy of the official referal certificate you sent our office. If your claim is correct and real, I will make sure that you get paid for your referral as long as you provide the information requested and after I have verified this infomation in details.

You can reach me at kfaustin10@gmail.com
Kenneth Faustin April, 2010

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2:51 pm EDT
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Re/Max unethical practices

Mr. Ballagh has a sour method to practicing real estate. After a contract was placed and agreed upon on a house he was selling, he pulled out to take a better offer. It put a single mom and 3 kids out of a home and placed a few more dollars in HIS pocket. He has no regard for morals.

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browin
, US
Mar 09, 2016 9:08 pm EST

i bought a house from them and they gave me bad service.

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216er4life
cleveland, US
Nov 06, 2011 1:31 pm EST
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Re/Max is by far the WORST company in history! We looked at houses for 3 years; in that time EVERY experience we ever had with a Re/Max agent was horrendous! At least three of them never even showe up when we had scheduled a showing! They also are (as stated above) UNETHICAL as heck! I can't believe they are still in business to be honest! We also looked at a house which was for rent. Ok we were willing to rent it, as advertised- we never got a response- we had to hire a seperate agent and STILL this idiot didn't respond! Her name is Linda, works out of the Pepper Pike office, in Ohio. Then we offered to buy the home (we offered 5 thousand under asking) and STILL had problems getting a response! The owners lived in Florida. I am fairly certain this was a racial discrimination case- but we didn't care enough to pursue it.oh, and the house was a stigmatized property! It had been on the market for years! Guess what? 2 years later, it is back on the market, listed with a different brokerage, for 50, 000 less!

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Nothing123
, US
Nov 15, 2009 8:34 pm EST

I rented from Re/Max in Wilmington, NC through an Agent named Karen and when we moved into the house it was disgusting. Nothing was cleaned like we were advised it would be. So I took pictures of the place just in case. After a few months of dealing with there problems and not getting the help we needed for things to be taken care of we (roommate) decided to leave and move to a better place. Our deposit was taken away for a water bill that was so called not paid (we have proof of payment) and they power washed the house and redid the paint job all on our deposit. VERY crooked if you ask me.. Going through a legal battle now.. BE AWARE!

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Marissa24
Las Vegas, US
Oct 27, 2009 4:47 pm EDT

Until escrow closes you can't bank on anything. Keep the "for sale" sign up until escrow closes.

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5:27 pm EDT
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Re/Max - took my money and did nothing

I paid $600 to this company with the agreement that they would sell my timehsare within one year, two years maximum. After I paid the money and signed my contract, which they mailed to me, I never heard from them again, except for a few more advertising brochures that they sent to me after I'd already become a customer! They did ABSOLUTELY NOTHING to sell...

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7:05 am EDT
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Re/Max rude service

The experience started well : All smiles and courtesy was handed to us until we paid $ 8000.00 in advance and signed the contracts. After that, rudeness and arrogance replaced smiles and professional mannerisms.
As the following points required for us to visit Remax, it suddenly felt like we had brought with us a massive task for them to tend to. Rolling eyes and deep sighs was our most common welcome !
1- No keys to the letter box, (greatly needed to receive important documents from France)
2- Mold and dust on walls and doors (it was promised upon inspection that this would be taken care of!)- Cleaner did not ever come back
3- Dryer not working (5 weeks to get someone to come out and fix!)
4- Stains on carpets not mentioned on inspection report

*These are just the main problems encountered in the 1st 2 weeks
In the matter of the letter box keys, i went Remax every second day and kept getting the same answer :” We are still trying to reach the owner...you should show some patience”
Having reached my wit’s end, i contacted a friend who’s been in Australia for over 20 years and asked him to come in to their office and help me talk to them.
As we once more asked what progress have been made, he sat there quietly until he heard our property manager simply tell us that things like this” just happen this way in Australia”. The moment he started to talk in Australian, and not in a struggling “Frenglish”, demanding that a locksmith be called in straightaway etc, she changed her behaviour very quickly and started asking exactly who he was etc...
Magically, within the next 5 minutes, she had managed to finally contact the owner, got permission to send in a locksmith the next day! The next day, they, once more magically, found the original keys?!?!?!?!?
In mid January, we decided to extend our stay in beautiful Noosa and went in to Remax, asked to talk to the property manager to extend but she wasn’t available. I left my details with the receptionist. No one returned my call so i called a few days later, was transferred to our managers answering service and left a message...Still no response until a week later, on Friday 30th January.

I called her back on the following day, Saturday 31st. She made it clear that she was not happy to be disturbed on a Saturday but did tell me that she would contact the owner on the Monday and would call me back...I am still waiting for that call today!
In the meantime, I started to look for another place to rent for our last 6 weeks in Noosa, as my lease with Remax was almost over ( 3rd March) and found something close by with another agency(starting on the 5th March).
On the 25th of February I went in to Remax to see what i needed to do to finalise the unit and get the bond back, as the process is very different back home.

This is when she told me that i would have to pay rent until the 10th of March, making up a 14 day notice. Hmmmm, interesting but nevertheless written on our agreement.
So i contacted my friend again as the language barrier was too great once more. (Everybody i have met in Noosa is nice, patient, understanding and make efforts to speak a little slower so I can understand better; all except Remax staff who just seem to get so very irritated when they speak no slower and have to repeat themselves.)
The property manager came out and when my friend asked firstly why my messages had not been returned, all she could repeat (3 times!) was that the receptionists at Remax were not trained as property managers so what happened between the front desk and the property managers, she had no control over!?!?!? Sorry, even today i still cannot see the connection between her not calling me back over the period of 6 weeks and the receptionist not having any training for property management!
Anyway, i told her that my experience with Remax had been terrible from the start and she simply replied : Well, I can’t talk about previous events or the property manager who gave you the rental contract back in November because she is no longer working for us.(Mind you, my friend and did see the previous manager walk past twice in the corridor, wearing her Remax shirt) Another amazing Remax unsolved mystery
All in all. She didn’t have very much to say through this meeting, other than, in a very serious, suddenly informative yet quite threatening voice, she said that if I chose to contact the RTA or go as far as the tribunal to argue this extra 7 day payment, that I would quite certainly not see a cent from my bond for weeks if not months!
Well, we are certainly not desperate for this money at all but, out of principle, refuse to pay.
Had we been treated with professional mannerism and a little respect at any point through our dealings with Remax, instead of having to endure rudeness, arrogance, insults, incompetent service, endless sighs and eye rolling when we had to physically come in and attempt to get results for ourselves, we would certainly not be in this situation today...
Do the owners have any idea how their properties are being managed? I wonder!
My friend’s work involves working with real estates and he says that it is by far the worst service he has come across in the 15 years of being in business.

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dosomething
Noosaville, AU
Nov 08, 2009 10:02 pm EST

They are the most unorganised business i have ever had to deal with all they are trying to do is rip off ever tennant that goes through their realestate. They shouldn't be allowed to get away with it over and over again like they do someone needs to do something about it!

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3:08 pm EDT
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Re/Max shady agent

he man is the wost person in all the real estate that I know of. What he is a broker then he turns around and collect by being the landlord also. Because the houses is in his name. He also sleep with women who have money so he can use some of their money for his purposes. sunil makes shady deals with people to get them approve for home loans so they can buy houses. The clients don't know until it's to late. basicly it's this he get someone to approve on a loan for a home, make a deal with the loan applicate to get a piece of the loan. then turn around money off of property that he sold because he 's the broker. If the home ends up back on the market he do the same process all over again. Now with his own property he get one of his buddies in his office to do the paper work for him. He puts the house on the market pull the equadity out still collect the attends rent make money off the sell as the home owner plus get a cut from the buddy that did the sale. This did'nt sound right to me the first time I heard it but to many people that delt with him that I came across says the same thing that SUNIL SIGNH can't be trusted.

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Madd Mike
Spokane, US
Aug 18, 2009 8:59 pm EDT

Turn his ### into the local Realtor Association office. It is idiots like this that give the rest of us Realtors a bad name. Michael Keller, Windermere-South Regal of Spokane, WA

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5:53 pm EDT
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Re/Max - lack of professionalism

RE/MAX HiNet - Team Athey – Remarkable Property Management is home to some of the most unprofessional realtors and buisness people I have come accross. They are downright rude and treat their tennants like burdonsome children. I pay my rent early and I keep the place tidy, all I ever asked from them was to be talked to with some respect. Indimidation and...

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3:56 pm EDT
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Re/Max racial steering

My husband and I were looking to purchase a home and we worked with FRED DIPRENDA owner/agent at Remax in Caldwell. We asked to view some specific properties and we refused. He said we were not right for the area and it or we werent suitable. At first we didnt say anything. But after time passed we became more and more enraged in this day and age he would do such a thing. He is unprofessional and deserves to be cited and fined for his behavior. We are now consulting with out lawyer and will be filing a formal grieveance.

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Update by tomcat
May 29, 2009 4:21 pm EDT

WHAT UNPROFESSIONALISM. HIS LISENCE SHOULD BE TAKEN AWAY. HE NEEDS A NEW LINE OF WORK.

Update by tomcat
May 29, 2009 4:20 pm EDT

I was looking for infomation on a product but saw this recent posting. I didn't think that happened anymore. I am sorry for you. The guy is a jerk. I am thinking about a new place and I wouldn't use REMAX or Fred.

Thanks

Update by tomcat
May 29, 2009 4:18 pm EDT

I have been looking around for a relator with the market down I thought this would be a good time to make an investment. I went in there but don't remember seeing a Fred DiPrenda. Glad I didn't I wouldnt go back there.

Update by tomcat
May 29, 2009 4:15 pm EDT

YES, I USED THAT OFFICE AND WAS UNHAPPY TO. WE LOOKED ELSE WHERE WITH ANOTHER AGENT AND BOUGHT A HOUSE.

HE HAD ATTITUDE.

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jerseygirls
Moorestown, US
Jul 09, 2009 11:36 am EDT
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In response to Tomcat - RE/MAX is a TERRIFIC company and #1 in New Jersey. Their agents are the BEST.

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jerseygirls
Moorestown, US
Jul 09, 2009 10:36 am EDT
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Not only is this compaint FALSE but most of the comments are coming from the SAME user. If he was SO UNHAPPY with this office and realtor why did go BACK!

This is a terrible site we're "losers" can make false comments about professional people and companies.

As the indicated in the comment from invtr "if your so unhappy file a complaint" - don't make false remarks on a website.

Also, the URL used by the person (s) making the complaint does NOT belong to Fredl.

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invtr
San Jose, US
May 29, 2009 6:25 pm EDT

You can and should file a complaint with your local HUD office. The federal Fair Housing Act makes it illegal to discriminate in the buying, selling, leasing or offering to buy, sell or lease any residents on the basis of sex, national origin, religion, ethnicity, race, disability, race or familial status (families with children with a few exceptions for elder housing). Realtors are clearly covered by the act. HUD will investigate and if it determines there is probably cause, they will pursue the case on your behalf.

New Jersey probably has a housing discrimination law that might include other protected classes. You can also file a complaint with the New Jersey Fair Housing Commission or its equivalent.

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giants999
Caldwell, US
May 29, 2009 5:55 pm EDT

MY WIFE AND I DEALT WITH THAT GUY IN THE PAST. HE DIDNT LISTEN TO US AND THOUGHT HE HAD ALL THE ANSWERS. REAL ESTATE IS NOT HIS CALLING IN LIFE. HE NEEDS TO BE A BETTER LISTENER IF HE WANTS TO BE SUCCESSFUL IN THAT BUSINESS. WE JUMPED SHIP AND WENT TO ONE OF THEIR COMPETITORS AND BOUGHT A BEAUTIFUL HOUSE.

FRED DIPRENA OR FRED DEPRENDA. NO MATTER THE GUY IS A LOSER.

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Re/Max bad service

Transaction Fee Today I went to the above broker to retrieve a paper called a Listing Agreement that seemed to be missing from my file. When all of these papers were signed, the real estate agent took them and dropped me off copies the next day. Anyway, when I got the Listing Agreement, much to my surprise, I had supposedly signed an agreement to pay the broker a "transaction fee" of $695 plus his commission. I truly do not believe that line was filled in when i signed the agreement, but if it was, it surely was never explained to me that I would be responsible for that charge. Strange thing is; there is no transaction between the broker and myself, they have never shown my house, advertised it ... no open house ... nothing. The buyer passed by and saw the sign. Is this transaction fee legal? What can I do about it?

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11:41 am EST
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Re/Max bad service

Below is a copy and pasted letter that I wrote to the Texas Real Estate Commission requesting an appeal. TREC wrote an advisory letter warning Janis Adams and RE/Max about Mrs. Adams forging my initials (which she admitted to on tape). The complaint is explained in detail below.

Dear Ms. Lindquist (a supervisor from TREC),

A little over two years ago I submitted a complaint to Ms. Kay Daniel, an investigator with TREC. About six months ago I was finally given a decision made by Ms. Virginia Fields, an attorney with TREC. In the letter from Ms. Fields she stated that at this time she didn't think my complaint warranted a hearing. So she sent an advisory letter to Mrs. Adams and Ed Nowak of Re/Max Associates Northeast. However, I'm having a very hard time believing that with all of the wrongdoings by Mrs. Adams, which include: forging my initials on the contract, without my permission, to benefit the Sellers; and withholding critical information from me by not giving me the Seller's Disclosure. So I would like to appeal that decision.

One of the reasons why I would like to appeal Ms. Fields decision is that after I was contacted by Ms. Daniel, I was never once asked any questions by Ms. Daniel or Ms. Fields, neither to qualify any of my statements nor to disqualify any of the statements made by Mr. Nowak, Mr. Stunja or Mrs. Adams. And I can tell from Mrs. Fields letter that Mrs. Adams and Mr. Nowak lied to Mrs. Fields or Ms. Daniels and I have evidence to prove it. For example, Mrs. Adams claims that I later ratified her forging my initials. This is absolutely false. I have the before and after forgery documents to prove it. I also have an audio recording in which Mrs. Adams admits she "put" (forged) my initials. What's worse is that she did this to benefit the Sellers. She gave them an OR option of making the repairs OR to make a monetary allowance. My wife and I didn't want that, we wanted the repairs made before we moved in. Another claim that I can easily disprove by my itemized cell phone records was that of Mrs. Adams stating that I was out of the country all of the time. That is also a lie. I was out of town one weekend from the time I met Mrs. Adams to the day of closing.

My wife and I were first-time home buyers and this whole ordeal has been a nightmare. It is very frustrating that these realtors and brokers have been able to take advantage of us, make us lose money and so far, to this day, over two years later nothing has been resolved.

I have an overwhelming amount of evidence, in the form of date-stamped pictures, voice recordings, emails, prints of original postings on www.har.com, insurance agents, checkbook records, bank statements, phone bill records and other witnesses, most of which hasn't even been looked at or requested from me by Ms. Daniel or Ms. Fields. I strongly feel if one of them had communicated with me throughout the almost 20-month process that it took to make their decision, I could have provided the evidence and we could have had this resolved by now. There was no communication whatsoever in the 20 months with the exception of some generic, extremely brief letters sent by Ms. Fields stating a decision had not yet been made. How do you conduct a 20-month investigation without at least asking one single follow up question?

Honestly, as I stated, my wife and I were first-time home buyers, I don't know a lot about the legalities of real estate in Texas, or anywhere else for that matter, but I do know when I'm being taken for a ride. I feel like I'm going in circles because the attorneys that could help me, and do know the law, don't want to take the case because it is of too little monetary value. It has been pretty darn confusing, I hear from an attorney and, I thought, from Ms. Field's advisory letter that TREC cannot force a broker to make a payment to a client, and then I receive a rebuttal from Mr. Joe Stunja, with an attachment, that looks to show that TREC can force a broker to pay a client. I really don't know the answer to that and many other questions and since I cannot find an attorney to take the case, I don't know who else to turn to for answers. Can you help me with some of these questions?

As I stated, I wasn't getting anywhere trying to find an attorney to take the case, so I sent this letter to several members of the Texas Association of Realtors.

Hello, I found your name on the Texas Association of Realtors website.

I'm writing this letter because my wife and I feel that we were lied to and deceived by some dubious realtors and brokers and, unfortunately, I feel as if we're falling through the cracks. I have contacted several attorneys, however, the attorneys know, as well as I do, that there isn't a lot of money involved in this matter - just a lot of frustration. So either the attorneys do not want to take the case because of the low monetary value; or their fees are too high where if I did recover any of the money that I lost, it would be quickly eaten up by attorneys' fees.

I submitted a complaint about the situation to TREC. It took TREC over 19 months to render their decision. The attorney from TREC, Ms. Virginia Fields, issued an advisory letter to Ed Nowak, Joe Stunja and Janis Adams of RE/Max Associates Northeast. However, Ms. Fields did not think that the situation warranted a hearing. I am going to see if I can appeal that decision because there was a great amount of foul play and deception involved here and I have an overwhelming amount of evidence to prove it. I also think there may have been something wrong with the TREC investigation because after my initial contact with Kay Daniel, the investigator from TREC, I was never once asked any questions neither to qualify any of my statements nor to disqualify any of the statements made by Mr. Nowak, Mr. Stunja or Mrs. Adams.

There is a lot of information regarding the case; I hope I don't bore you to death with the details. I'm going to paste a letter below that I submitted to the Justice of the Peace, Precinct 4, Place 2 Judge Tom Lawrence 7900 Will Clayton Parkway Humble, Texas [protected]. Before I get to the letter, I wanted to ask you some very specific questions regarding the matter:

Is it acceptable by TAR for a realtor to forge the initials of a client that he/she is supposed to represent, without that client's permission? Especially if it is meant to benefit the Sellers and you are the Buyer's Rep?

Is it okay for a realtor in Texas to take earnest money and options period monies from a client for two different houses on the same day?

Is it acceptable to withhold some or all of a Seller's Disclosure from a client?

Is it common practice for a Buyer's Rep to NOT get an initialed or signed copy of the Seller's Disclosure from his/her clients?

Is it standard, if you're the Buyer's Rep to give the phone number of the Seller directly to the client because you, the Buyer's Rep, don't want to negotiate with the Seller?

Is it required by TREC that the Buyer's Rep or the Seller's Rep to include on the contract that the Seller's Rep is the mother of the Seller?

Here is the letter:

My wife and I had our worst experience ever with RE/MAX Associates Northeast and their realtor, Janis Adams. I would not recommend her to anyone. In my opinion she was awful and her broker, Ed Nowak backed her even though I had overwhelming evidence, in the form of date-stamped pictures, voice recordings, emails, prints of original postings on www.har.com, insurance agents, checkbook records, bank statements, phone bill records and other witnesses of her:

� Breaching her buyer's agent agreement "Residential Buyer/Tenant Representation Agreement"

� Not being honest with me or my wife

� Neglecting her fiduciary duty, not working in our best interest

� Forging my initials to benefit the Sellers, she gave them the option to repair OR make a monetary allowance for items that needed to be fixed, she never asked us if that was okay with us, of course we would have rather had the items fixed before the day of closing. What's worse is Janis worded it so the Sellers can get two estimates

� Using deceptive trade practices -Withholding from us that there was an $11069.00 water damage claim paid to Sellers - who never did fix the floorboards; even after I found out about the claim on the day of closing, Janis insisted that we come down and close anyway

� Taking earnest money from us for two different houses on the same day - we subsequently found out that this is also illegal and/or a violation of TREC's rules. We have the checkbook and bank statements to prove it.

� Letting the Sellers take the "refrigerator stays" out of the deal without informing my wife and I

� Never recommending getting an inspection for insurance during the options period - which would have prevented this whole debacle

� Not doing a "Walk-through" with us - because she knew none of the repairs that were agreed on to be fixed by closing date were not done, not even started in most cases

� Accepting a $300 offer from the Sellers for something that should have been about $2000

� Never offered us the 1% cash back that was shown to be available in the sign from Cash2U Realty

� Sending me documents with the wrong Sellers name on it for me to sign

� Sending me documents with two boxes checked where the document clearly states �Check one box only�

This is the list of items that the inspector found wrong and for which Janis accepted the $300 offer from the Sellers:

� Large patch of grass in back yard is missing

� Garage door opener is missing

� The remotes that are there do not work with the garage door opener that is present

� Right side garage door is bent

� Many screens (over 10) are missing from windows around the house, many from the kitchen

� Parts of kitchen cabinets are missing, apparently chewed by dog in several areas. Several cabinets need to be replaced

� Two ceramic tiles in kitchen are cracked

� Attic steps - one is broke and needs repair

� Second floor thermostat was inoperable, this also made it impossible to check for A/C leakage. Hopefully it is only the thermostat that is broke

� A/C pan needs to be replaced; present pan is creased and very rusty

� A/C lines also in need of insulation in attic and outside

� Kitchen sink faucet needs to be replaced - it is black from

� Kitchen fluorescent light covers do not match

� Front door needs weather stripping, sunlight seen around closed door

� Front door handle sticks

� Brick joint on right side of house needs to be filled

� Paint on window sill in front of house doesn't match

� One set of blinds needs to be replaced

� Light outside at front entrance needs cover

Below is a letter that I wrote back in July of 2006, to find an attorney to take Janis Adams and Ed Nowak, both of Re/Max Associates Northeast, and Diana Carstairs of Cash2U Realty to court. I waited for a decision from the Texas Real Estate Commission (TREC), which I finally received a few months ago. TREC sent an advisory warning to Janis Adams and RE/Max Associates Northeast because they were troubled by Janis' forging my initials, not upholding her fiduciary duty among other things.

It took TREC about 20 months to make that decision. TREC informed me that they could not help me recover any monetary losses so I am going to again look for counsel to take Janis Adams and Ed Nowak of Re/Max Associates Northeast and Diana Carstairs to court to try to recoup thousands of dollars that I lost in not getting my earnest money returned, losing my "options period" money, paying for inspections for the house and termites several times because I was lied to and deceived by them. I have also incurred many other expenses that occurred as a domino effect of not being able to close on the house. For example, I had to pay extra rent living "month-to-month." I had to pay for other inspections both termite and structural, other options period money, etc. This of course is not including all of the stress and anguish my wife and I had suffered because, of some insidious, deceitful, underhanded realtors. Part of the stress was that when we went to buy another house, the broker from Keller Williams would not allow her agent to work with us because we were still "contractually bound" to the deal with Janis and Re/Max Associates Northeast because they never sent us our earnest money back. It was extremely frustrating because not only did we get screwed by Janis, Ed Nowak, Re/Max Associates Northeast and Diana Carstairs, we could now not buy a house that we wanted very much. This went on for quite a while. After speaking with several attorneys, it sounds as if I would sue for breach of contract and/or deceptive trade practices and now with the letter from TREC, breach of fiduciary duty and forgery. Another attorney mentioned to me that it appears that there was some level of conspiracy and collusion between Ed Nowak, Janis Adams and Diana Carstairs pertaining to this matter.

Below is the letter, I apologize for some duplication and repetitiveness. Some of this is copy and pasted material that I sent to TREC, some I sent to the BBB and others to attorneys. The BBB's online complaint submissions severely limited the amount of characters I could post, hence the use of "&" instead of "and", etc.

My wife & I were trying to buy our first home located at 5526 Trail Timbers, Humble, TX 77346 . It is our opinion that we were deceived, lied to and received extremely poor service from Janis Adams and Ed Nowak both from Re/Max Associates Northeast and Diana Carstairs from Cash 2U Realty. Janis did many things that were either illegal, against TREC's rules or ethically wrong. Among them, she forged my initials on part of the contract, which she admitted to on tape. What's worse is that the forgery was to help the Sellers. It gave them the option to fix OR give a monetary allowance instead of them having to fix certain items that needed repair. Prior to the forgery, the contract stated that the Sellers had to repair the items prior to closing. What's worse is that we never even saw the monetary allowance anywhere on any of the documents so we would have been screwed out of that too. She also never gave us all of the pages of the Seller's Disclosure, of course we were missing the important page that contained the water damage claim. Janis never got me my copy of the survey that was to be provided by the Seller within 15 days (admitted to on tape), which I feel is more than enough time that she gave the Sellers to get it. She did not write on the contract that the Seller's agent was the mother of the Seller (in violation of TREC's rules) nor did she include, in the contract, the fact that she and the Seller's agent used to work together in the same office. Mrs. Adams, who boasted of having many years experience (I believe over 20) and being in the top 1% of the 20, 000 Houston Area Realtors, did not offer us a "Walk-through" on the house (admitted on tape). Why didn't she offer us a walk-through? Because she knew none of the agreed upon repairs were done even on the day of closing! She was never working in our best interest, I feel as if she was doing a favor for her friend, Diana Carstairs (the Seller's agent) as Janis and Diana used to work in the same office together. Janis never mentioned anything to my wife or I about getting back 1% at closing which is seen in a picture I have of the Cash2U Realty sign. Why not? Because she was never working on behalf of me or my wife. I think she was unloading a house on us first-time home buyers. I guessed she figured she could get away with anything because she was a seasoned pro and we were just some dumb first-time home buyers. She never sat with us to explain anything about the contract, everything was done via email or fax. When my wife and I found out on the day of closing, July 7, 2006, that there was an $11, 069.00 claim paid out by the insurance company she still continued to hound us and try to talk us into going through with the closing. When I informed her that the Seller's never disclosed this to us in the Seller's Disclosure or anywhere else and that we may not want to go forward because we had been lied to she tried to downplay it and wanted us to go to closing. She didn't seem shocked or try to fight on our behalf. I then told Janis that we may not want to go forward with this and if we did we would at the very least request that the Sellers drop the price by at least $1500.00. Janis, my agent, then told me that she would not ask the Sellers to go down in price and that if I wanted to ask the Sellers that I could. Janis then gave me the Sellers cell phone number! My wife and I both thought that was really strange. Why would Janis get paid a commission if she wasn�t doing her job? My wife and I then went to the house and found out that the repairs that were supposed to be made by the Sellers were never done - this is probably why Janis never offered to do the Walk-through. My wife and I were in shock when we found out about the $11, 069.00 claim and then even further shocked to find out that none of the repairs that were supposed to be completed by the Sellers were done.

My agent, Janis Adams, nor the Seller's agent, Diana Carstairs ever included in the contract the fact that Mrs. Carstairs was the mother of the Seller.

I recorded, with an audio cassette, my conversation with my former buyer's agent, Janis Adams, and she admitted to me that she shouldn't have put (forged) my initials on the contract, that she should have done a Walk-through with me and that I never received the survey as required by the contract. I also have pictures to prove that the work the Sellers promised to do was never completed. There is also an inspector who was out there on the day of closing who can verify that the work was never completed, as well as emails from Janis that prove the work was not done by the day of closing. I also have receipts and emails that validate everything I have stated in this letter. My wife and I have recordings of Janis trying to talk us into going to closing even after finding out about the $11069.00 water damage claim. Janis left a message on my wife's cell phone "Come, come, come, there are people waiting on you!"

She tried to downplay all of the wrongdoing by the Sellers. When my wife and I originally saw the listing on www.har.com, the ad clearly stated that the refrigerator would stay. Well my wife and I were looking at photos of the home after we started negotiations and there was no refrigerator anymore. I informed Janis and she said that she would speak to the Sellers. Janis then told me that since they lowered the price from $155, 000.00 to $151, 500.00 that they were no longer going to give us the refrigerator. This may have been okay if the Sellers actually told us that as a condition of them lowering the price we no longer were going to get the refrigerator. Janis went on further to say that the Seller meant to take it off the listing and that it was not her fault. She also told us that the Seller feels really bad about it. I told her that I didn't care, I don't know her and it was a business transaction. She acted as if I was supposed to take solace in the fact that the Seller felt bad. She then continued to push the issue that my wife and I should basically "eat" the refrigerator. I have a print of the original posting on www.har.com that reads "refrigerator stays."

Needless to say, with all of the wrong doings by Mrs. Adams, Mr. Nowak and Mrs. Carstairs, my wife and I were very upset. I asked my former agent, Mrs. Adams to try to get our earnest money back and have the Sellers release us from the contract. She basically told me that "she sells houses�, she doesn't get involved with this aspect of the business (I also have this on tape). In a nutshell she was telling us that we were [censored] Out of Luck. So I called her office, Re/Max Associates Northeast, located at 2940 Oak St. Kingwood, TX 77339, and spoke with her broker and (I believe) co-owner of the business, Mr. Ed Nowak. I explained to Mr. Nowak that Janis forged my initials on the document, never offered us a Walk-through, did not include in the contract that the Seller's agent was her mother, that Janis did everything via email and fax, never obtained my survey from the Sellers, did not go to bat for us as far as negotiating - there were approximately 12 items found by the inspector that needed repair or replacement, including kitchen screens, kitchen cabinets, ceramic floor tiles and the Sellers offered $300 for everything and my agent, Janis Adams, was okay with that and didn't try to negotiate that for us. I now know ultimately that it is my decision to accept or decline, however, I strongly feel that if my agent, Janis, was working on my behalf she would have laughed at that offer and asked for a lot more, perhaps, in the neighborhood of $2000.00. Also, Janis could have informed us since we are first-time home buyers that we should get insurance during the 10-day options period. If she had asked us to do that we would have done it just like we did everything else that we were told to do. If she did recommend that we get the insurance back in June during the options period, none of this mess would have happened. The insurance company would have done like they did on the day of closing, check on their computer to see if there were any claims paid out at that address. Part of the problem with Janis was that she rushed us and never spent time explaining things to us that were in the contract.

After speaking with Mr. Nowak, Janis' boss and co-owner of Re/Max, we realized that we had to take other steps as Mr. Nowak downplayed everything that I told him about what went wrong with the transaction and about all of the mistakes that were made by his agent, Janis. I recorded my conversation with Mr. Nowak too. Honestly, he really upset me when he started patronizing me and stating that "no deal is ever perfect."

That's when things got a little heated and the conversation was over. However, even with all of the things I told him that Janis did wrong and I told him that I have a recording of her admitting most of things she did wrong on tape, including forgery, he said to me that he is "going to recommend to Janis that she collects her commission." I literally laughed at him and told him that that was a joke.

Incidentally, I told my new real estate agent about all of the egregious errors that were made by Mrs. Adams and she told me that she was showing some houses to a couple in their 50's who had moved here from Alaska. The couple told my new agent that they had a terrible experience about 10 years ago with a Re/Max agent who gave them really bad service and talked condescendingly to them when they mentioned that they wanted to move to Atascocita instead of Kingwood. The couple then wanted to see some new homes from Perry Homes and the agent took them there and told the gentleman at Perry Homes that "they're in your hands now" and literally turned and walked out. The Re/Max agent collected the commission because she had delivered the couple to Perry Homes . So my new agent asked out of curiosity, who was the agent? They told her it was Janis Adams. I did ask my new agent if she could get that couple to sign a letter stating what they had said and what they thought of Janis' service. I don't know if they will do it or not. (Update: the couple did not want to get involved with writing any letters)

With all of the deception by Janis and/or the Seller not fully disclosing, the Sellers not having the repairs done that were agreed upon in the contract, the Sellers not providing me a survey, ever I feel that they should sign a release for me to get my earnest money back. Besides the earnest money, I have laid out about an additional $850.00 for inspections (structural and termite), an appraisal, $100 option fee, etc. Then I had to pay these same expenses again (twice) to find another house.

What I would like to do is:

Get my earnest money returned as well as all other money that I would not have had to do if Sellers and/or Janis were honest. I could have made an informed decision if I had known that there was such a large claim. I could have backed out or at least ordered a mold inspection.

Get released from the contract on the house

Get released from my buyer's agent agreement with Janis Adams

Get a letter to put my new agent at ease. She is very worried that I cannot make an offer on another house until I am released from my first obligation with the house where the deal didn't go through. She spoke to her broker in her office at Keller-Williams who wants basically a one-sentence letter stating that it is okay for me to proceed with the new house that my wife and I have found. Please let me know if you can do this and what your charges will be.

I am also seriously considering suing Mrs. Adams, Ed Nowak, Re/Max Associates Northeast and Mrs. Carstairs for deceptive trade practices. I would try to recover the approximately $1350.00 (update: this figure has since changed) and other damages due stress and turmoil created by these people who went out of their way to deceive us. My wife is extremely upset over this whole ordeal and we are both worried that we may not get this new house because we are still tied up contractually with the previous house. We were both very excited about the thought of moving into our first home, however, with all of the foul play and deceit we are still not in our first home. Do you think given all of the circumstances I should take them to court? If so, who?

I would like to be compensated for the money that I wasted because I had been deceived. I would also like for Re/Max & Janis Adams to release me from any contractual obligations because of the illegal and unethical things that were done to me and my wife. Honestly, if I can resolve the issue here, I will hire an attorney to go after much more money because my wife is extremely stressed out over this, she was very excited that we would be moving into our new home and then because of some shady and underhanded characters we are still now without a home. If we had not been deceived, we could have made an informed decision, maybe ordered an inspection for mold or just backed out altogether.

Other information that may be pertinent - the night of 7/7/06, Mrs. Carstairs put the listing back on www.har.com to try to sell the house. Now the Seller has given three different stories, all of which I have, about the damage to the floors.

One other situation I wanted to get your opinion on - My wife and I liked this house on Trail Timbers at the same time that we liked another house on Noble Forest . As this is the first time buying a house, we asked if it was okay to put two offers out at the same time so if we got turned down for one we may get the other. Janis agreed to this and took four checks from us. Two for $100.00 for the 10-day option periods and two for $250 for earnest money. Since then, my wife and I have learned that this is not a good idea because we could have been stuck with two houses, is that true?

Janis told me that the Sellers were considering suing me for specific performance - any thoughts? I seriously doubt with all of the things they have done that could even be a serious thought.

Another important fact, I could not get insurance on the home on the day of closing because the house was declined due to the fact that the claim was paid out on 11/15/03.

My wife and I also feel that if the Sellers were hiding the water damage claim, perhaps they are hiding other things that are wrong with the house. Also, we felt that if we had gone through with the closing, we would have had to fight the Sellers to make the repairs that were never made by closing and also that if we had bought the house that if we wanted to sell it in a few years, the new potential buyers would also be very concerned about there being an $11, 069.00 water damage claim paid out.

As I did not get anywhere with Janis Adams, her boss, Ed Nowack, my next step that I'm considering is to report Janis Adams, Mr. Nowack and Diana Carstairs to TREC. Do you think that is a good idea? If not, what do you recommend?

Do you think I need some sort of documentation stating that I am no longer involved with the contract from that house? Also that I am no longer bound to the contract I had with Janis Adams?

Is this kind of situation you would handle? If not, could you pass this on to a colleague who may handle this type of case?

I filed a complaint with the BBB against Diana Carstairs and I filed another complaint against Janis Adams and Re/Max here they are pasted below in order, they had a limit of 2030 characters so I trimmed it down quite a bit:

Please provide a BRIEF, FACTUAL DESCRIPTION of the problem you experienced. If you are notifying the BBB of an advertising claim that you believe is inaccurate or misleading, include the date and location of the advertisement.

1. Primary Classification:

Contract Disputes

2. Secondary Classification:

Selling Practices

3. Problem:

My wife and I were about to go to closing on 7/7/06 when we received a call from my insurance agency who notified us that they could not give us insurance on the house as there was an $11, 069 claim paid out to the owner on 11/15/2003. This was never disclosed to me or my wife prior to this date. Diana Carstairs, owner/broker of Cash 2U Realty purposely deceived my wife and I by not telling us that there was an $11, 069 claim paid out to her by her insurance company. Mrs. Carstairs has been very deceptive since the beginning of the failed transaction. First, her listing on the www.har.com site stated that the "refrigerator stays." When my wife and I negotiated the price down from $155, 000 to $151, 500, Mrs. Carstairs took the refrigerator out of the deal without informing us. I asked my agent, Janis Adams, what happened to the refrigerator she told me that since they went down so much on the price that they were not including the refrigerator anymore. This may have been acceptable if when my wife and I negotiated the price that they would have informed us that there was a condition for them lowering the price and that condition was that they were no longer going to include the refrigerator. Furthermore, Mrs. Carstairs agreed to do certain repairs to the house that were never done as of the day of closing. My wife and I literally found out on our way to closing that there was an $11, 069 water damage claim and then found out that the repairs were not made. Mrs. Carstairs also never provided us with the survey that was to be provided within 15 days of the contract (which is more than ample time). The house which had been off of www.har.com for about two or more weeks was placed back on the site the very same night that the closing did not go through (7/7/06). Mrs. Carstairs was selling the house for her daughter, this was never disclosed on the contract. She was extremely difficult to work with, the mortgage agent that we were working with told me that the sellers "were on a rampage."

Complaint Background

Not all of these questions are required. Please provide as much information as you have.

1. Product/Service Purchased: Trying to buy house - Full Disclosure should have been provided by Seller

2. Model Number:

3. Contract, Account, or Policy #:

4. Order #:

5. Purchase Date: 7/7/2006

6. Date Problem First Occurred:

Dates you complained to the company/organization

7. First Date: 7/7/2006

8. Second Date: 7/13/2006

9. Third Date: 7/14/2006

10. Payment Made: Yes

11. Payment Method: Check

Name of Sales Person

12. Title: Mrs.

13. First Name: Diana

14. Middle Name:

15. Last Name: Carstairs

16. Suffix:

17. Purchase Price: $1, 314.00

18. Disputed Amount: $1, 314.00

Desired Outcome

Enter your DESIRED OUTCOME below. Please keep your description within the box provided, without scrolling. A summary of your complaint is preferred, as the BBB will contact you if they need additional details. Mandatory fields are followed by a RED "*".

1. Desired Settlement:

Refund

2. Desired Outcome:

I would like for Mrs. Carstairs to sign a release of earnest money of which I am entitled as she lied by not disclosing that there was a $11, 069.00 claim paid out by her insurance company. I would like to be compensated for all money that I spent because of Mrs. Carstairs lies. I paid for inspections, I laid out earnest money and I'm being charged $350 for an appraisal from the mortgage company for the deal that did not go through.

This is the letter against Janis Adams:

Please provide a BRIEF, FACTUAL DESCRIPTION of the problem you experienced. If you are notifying the BBB of an advertising claim that you believe is inaccurate or misleading, include the date and location of the advertisement.

1. Primary Classification:

Contract Disputes

2. Secondary Classification:

Selling Practices

3. Problem:

My wife & I were trying to buy our first home & we feel strongly that we were deceived, lied to & received extremely poor service from Janis Adams & Re/Max. Janis did many things that were either illegal or ethically wrong. Among them, she forged my initials on part of the contract, which she admitted to on tape. She also never gave us all of the pages of the Seller's Disclosure. She never got me my copy of the survey that was to be provided by the Seller (admitted to on tape). She did not write on the contract that the Seller's agent was the mother of the Seller nor did she include, in the contract, the fact that she & the Seller's agent used to work together in the same office. Mrs. Adams did not offer us a "Walk-through" on the house (admitted on tape). She was never working in our best interest, I feel as if she was doing a favor for her friend & unloading a house on us first-time home buyers. She never sat with us to explain anything about the contract, everything was done via email or fax. When my wife & I found out on the day of closing that there was an $11, 069 claim paid out by the insurance company she still continued to hound us & try to talk us into going through with the closing. When I informed her that the Seller's never disclosed this to us & that we may not want to go forward because we had been lied to she tried to downplay it & wanted us to go to closing. My wife & I then went to the house & found out that the repairs that were supposed to be made by the Sellers were never done. After speaking with Mr. Nowak, Janis' boss & co-owner of Re/Max, we realized that we had to take other steps as Mr. Nowak downplayed everything that I told him about what went wrong with the transaction & about all of the mistakes that were made by his agent, Janis. This is the reason that I am contacting the BBB. I am trying to recover all of the money that I wasted after being deceived by the Sellers & by my former realtor, Janis.

Complaint Background

Not all of these questions are required. Please provide as much information as you have.

1. Product/Service Purchased: Trying to buy house - service should have been provided by realtor

2. Model Number:

3. Contract, Account, or Policy #:

4. Order #:

5. Purchase Date: 7/7/2006

6. Date Problem First Occurred:

Dates you complained to the company/organization

7. First Date: 7/13/2006

8. Second Date: 7/14/2006

9. Third Date:

10. Payment Made: Yes

11. Payment Method: Check

Name of Sales Person

12. Title: Mrs.

13. First Name: Janis

14. Middle Name:

15. Last Name: Adams

16. Suffix:

17. Purchase Price: $1, 314.00

18. Disputed Amount: $1, 314.00

Desired Outcome

Enter your DESIRED OUTCOME below. Please keep your description within the box provided, without scrolling. A summary of your complaint is preferred, as the BBB will contact you if they need additional details. Mandatory fields are followed by a RED "*".

1. Desired Settlement:

Refund

2. Desired Outcome:

I would like to be compensated for the money that I wasted because I had been lied to. I would also like for Re/Max & Janis Adams to release me from any contractual obligations because of the illegal and unethical things that were done to me and my wife. Honestly, if I can resolve the issue here, I will hire an attorney to go after much more money because my wife is extremely stressed out over this, she was very excited that we would be moving into our new home and then because of some shady and underhanded characters we are still now without a home. If we had not been lied to, we could have made an informed decision, maybe ordered an inspection for mold or just backed out altogether.

If you've managed to read all this without falling asleep, I applaud you! But seriously, is there anything here in this letter that stands out to you, as a Texas realtor? Is there anything I should know before heading into the court mediation next month? I have not received a lot of help or advice from TREC or real estate attorneys and I know next to nothing about the legalities of Texas real estate, but I do feel that there was some serious, purposeful actions made here by the realtors and brokers involved.

This is a response I wrote on 1/12/09 to the Defendant's, Janis Adams, Ed Nowak of Re/Max motion for summary judgment. They are sleazily trying to get my case thrown out before my wife and I get a chance to plead our case before the jury.

1/15/2009

To: Judge Tom Lawrence

Cc: Janis Adams, Ed Nowak and Diana Carstairs (via fax)

Re: Motion for Summary Judgment

Please let this letter serve as my, the Plaintiff�s, response to the motion for summary judgment filed by the Defendants.

As stated previously, I have an overwhelming amount of evidence in the form of:

� The contract

� Time/date stamped photos

� Cell phone records

� Voice recordings

� Emails

� Letter from my insurance agent

� Prints of original posting on www.har.com

� Insurance agents

� Checkbook records

� Bank statements

� Picture of signage

to validate my claims. Therefore, I would request the motion for summary judgment be denied and for the opportunity to present my case to the court.

In response to Defendants� Motion for Final Summary Judgment, I will address, here in this letter, some of the more critical points.

On Defendants� �II. Statement Of Facts�, item #10 the Defendants� claim that I alleged that �Seller had failed to complete various repairs��I have date-stamped photos of the repairs not being made that were agreed upon in the contract. These repairs were not even made the day after closing, none of them. This is also why Mrs. Adams did not offer us a walk through, something she admits on tape that she should have done and this was the first time in her 20+ years as an agent that she did not offer to do one for one of her clients. Why didn�t she? Because she knew none of the repairs were completed. I would ask the Defendant�s to show receipts to prove that the repairs were done. They won�t have them because they weren�t done. As stated by the Defendants, �an insurance claim had not been disclosed to him��that is true and that is the problem, the $11, 069.00 water damage claim was not provided to me or my wife. That was one of the critical problems. Also, if Mrs. Adams was doing her job she would have recommended that my wife and I get insurance during the �options period.� If she had done that, my agent would have found out about the water damage claim prior to the day of closing and this whole mess could have been avoided. Again, I would suggest that the Defendant�s show proof that they provided the Seller�s Disclosure to me or my wife. They won�t be able to because they didn�t give us the Seller�s Disclosure. Little things like facts and evidence seem to get in the way of the Defendants.

Item #11 � �Plaintiff therefore began to manufacture claims� �There are no manufactured claims but there is a lot of evidence that I have that can prove my statements. Speaking of manufactured claims, Mrs. Adams stated to the Texas Real Estate Commission (TREC) that I was out of the country a lot. This is false and I have cell phone records to prove it. The cell phone records also debunk another false statement made by the Defendant, Mrs. Adams, where she claims that she explained things at length. The average time I spent with Mrs. Adams on the phone was 1 minute and 31 seconds. Again, I can prove my claim by my cell phone records.

Moving to �III. Argument And Authorities�, the Defendants are focusing solely on the Earnest Money Contract, which I still don�t agree with their arguments. Regardless, the breach of fiduciary duty by Mrs. Adams is in the Buyer/Tenant Representation Agreement. That contract, signed by Defendant Mrs. Adams on May 1, 2006, states:

�If Broker acts as an intermediary under paragraph 8A, Broker and Broker�s Associates:

Shall treat all parties to the transaction honestly.�

I don�t think being treated honestly is meant to include:

� Forging my initials without my permission;

� Not disclosing information about the $11, 069.00 water damage claim;

� Taking earnest money and options periods money for two different houses on the same day and having my wife make the checks out to different title companies so one wouldn�t find out about the other;

� Not doing a walk-through because she knew none of the repairs were made

In the Defendant�s IV Conclusion, they continue to make claims that I have �suffered no loss or injury arising out of any of the transactions forming the basis of his complaints.� This is simply not true. As I�ve stated in previous correspondence, I have lost money from having inspections done, options period money, court costs, postage costs, costs in paying more rent, etc. Those are hard facts that I have receipts to prove my damages. This also does not take into account the other costs that are hard to put a dollar figure on, and are not the type that can be shown with a receipt, such as the cost of having my, and my wife�s, first-time home buying experience be a nightmare, the frustration of not being able to buy a house that we wanted because we were deceived and the time I have wasted because of the Defendant�s violation of their fiduciary duties.

Although the Defendant�s like to stray from the facts and focus on certain items to their benefit, I would like to redirect the conversation to the pertinent facts of the case:

� My wife and I were first-time home buyers; Janis was the �professional� with 20+ years experience.

� Janis never recommended to us that we get an inspection during the �options period.�

� Janis Adams was never working on our behalf. We felt as if we were battling with the Sellers and our own agent.

� Janis was not honest with us.

� Mrs. Adams FORGED my initials without my consent to benefit the Sellers. I have the tape and the before and after forgery to prove it.

� Mrs. Adams and/or Ms. Carstairs withheld crucial evidence that should have been made available in the Sellers� Disclosure

� Mrs. Adams took earnest money from my wife and I on two different houses on the same day, which is illegal and/or against TREC�s regulations.

� My wife and I went by the house on the day of closing to find out NONE of the agreed upon repairs were made. I have date-stamped photos to prove it.

� Janis did not offer us a walk-through because she knew none of the repairs were done.

� My wife and I found out on the day of closing that there was an $11, 069.00 water damage claim paid to the Sellers � who subsequently admitted never made the repairs.

� Janis let the Sellers take out the �Refrigerator Stays� that was clearly listed on www.har.com � and then made excuses for the Seller. I have the original posting to prove it.

� Janis accepted a $300 offer from the Sellers which subsequent agents laughed at. It should have been in the $2000 range.

� Janis never offered us the 1% cash back that was clearly shown to be available on the Cash2U realty sign. I have the picture to prove it.

� Janis gave me the Seller�s cell phone number so I could negotiate with Ms. Bousa. Why would she do that if she was supposedly representing my wife and I?

� Janis gave me an Amendment to the document to sign that had the incorrect Seller�s names on it, �Kevin Ristroph� and �Tiffany Ristroph�

� Janis sent me the contract and on page 3 it stated �Check one box only� where she clearly and deliberately checked both boxes because she knew she did not give me the Seller�s Disclosure.

Furthermore, I visited the Better Business Bureau website today and did a check on Re/Max Associates Northeast, where I found out, not surprisingly, that they have an �Unsatisfactory� BBB Rating. It appears that other people are having problems with them too. They�re having problems with regards to:

� Contract Disputes

� Failure to honor promised refunds, exchanges, or credit

� Service Issues

This information was taken from the www.bbb.org website on 1/12/09. This type of behavior appears to be a pattern with Re/Max Associates Northeast.

In conclusion, the Defendant�s greed, haste and sloppiness got in the way of integrity and then was subsequently followed by arrogance. I would respectfully request that my wife and I are given the opportunity to prove our case to the court.

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Cry baby detective
, US
May 31, 2009 7:55 am EDT

what's wrong here? Can't this cry baby just forgive & forget?

They got the house. Intial or not they got the documents. Nothing changed...

Get over it!

What a jerk .

K
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konradsen
pnksa, CA
Mar 02, 2009 12:23 am EST

check this sie out at http;//plrwholesaler.com/download/clk.php?pid=2&a=52261

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3:00 pm EST
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Re/Max bad service

We made an offer on a single family home in Towamencin township on May 16th contingent on a successful home inspection with a deposit of $1000. We choose "option 1" on the agreement of sale. The inspection did not go well and we elected to continue our home search. The realtor says he cannot release the $1000 deposit to us without the seller's signature and the seller refuses to sign. The home inspection was done May 24th and the seller's agency (Remax) has continued to show the property despite a breach of contract.

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Daniel LIuzza
Metairie, US
Jan 09, 2010 11:09 am EST

Remax Mandeville, La has two agents that will do anything to make a buck Trish and Dave Garrett

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7:37 pm EST

Re/Max bogus leads and unwilling to refund

The company used a very appealing sounding lead program that turned out to be completely bogus and after we canceled the account they kept sending leads and charging our credit card. Company was unwilling to refund the money. Stay clear.

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john mcclatchy
,
Nov 25, 2008 2:29 pm EST

Reply Real Estate presented a program saying that theycheck out leads. The leads they sent me were bad. Comments were "I don't want and never wanted to sell" this was from a lead who according to Reply Real Estate was ready to sell. They took days to answeer any calls. They were very clever never put anything in writing. A real Scam.

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8:25 am EDT

Re/Max unprofessional service

The poor excuses for realtors/property managers at Remax/Team Athey in Richardson (and Rowlett) Texas define how pitiful service, negligence, and dishonesty go together to prevent returning a security deposit to a tenant. Mother and daughter Suzanne and Sarah Athey are completely non-existant when it comes to resolving problems (no matter how severe) with the property, and you can expect that the first time you actually see them is when you have to sue to get your security deposit back. However, they are willing to leave you nasty voicemails on the phone, and remain completely unresponsive to all issues after MONTHS of complaints. AVOID THESE CLOWNS AT ALL COSTS, WHETHER RENTING, LEASING, BUYING, OR SELLING A HOME!

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Sbellj
Rowlett, US
Apr 17, 2013 11:31 am EDT
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By the Way Suzanne Athey is not only the property manager but actually owns the unit I occupy.

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Sbellj
Rowlett, US
Apr 17, 2013 10:52 am EDT
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I read all the complaints regarding this management company and had serious reservations. Spoke to numerous individuals named here before I signed the lease. After one year I have to say I have had a positive experience. NO issues with getting things repaired. No issues with anything going unanswered, and believe me I am anal. Transitioning from home ownership back to renting is not an easy task and I have to say the staff has been more than helpful.

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Brooke McDonald
, US
Nov 30, 2012 10:57 pm EST

OK, so Sarah thinks she's smart. First, her response is clearly trying to show off by saying she will sue the original person posting this for slander; but then Sarah proceeds to caller her names. (That's the pot calling the kettle black, don't you think?)

In response to Sarah's most previous response, I don't think court records lists her occupation, nor is it any of your business you little unprofessional girl to announce it. The court records aren't involving her occupation, but the dispute over renting. You do not have the right to say anything and everything about someone just because there is a public record on a case. Public records only involve what is in...public records, ###. YOU, Sarah, are in violation of confidentiality of a client, yes CLIENT. Owners are not your only client. You get paid by renters. I don't care how many owners you may have, if you can't find renters for them, them you are done. My suggestion is to either learn your profession better, or shut your inexperienced mouth.

Also, you HAVE NOT been a "licensed" realtor for 8 years. Try again. You may have worked as an assistant under someone, but you have NOT been licensed for most of those years. You are a little liar. PUBLIC RECORD. (P.S. the day you start school doesn't count, FYI.)

I also looked up those same records on one of the previous comments, just like 'waging respondent'. Funny, the "owner" states she's been using you for two years; although records do not indicate any change of exemption and the tax rate for the ENTIRE YEAR for several years back is listed as "H.E." I'm sorry, but being a realtor, you must not be educated on laws of taxes. I, however, am. You can only claim H.E. if it is a residence for the entire year you are LIVING in it. You cannot move in, move out, rent, move in and still continue to claim H.E. The taxes for a partial year homestead would have been reflected, but in this case they were not, meaning someone WAS illegally claiming H.E. Also, why would anyone move out, rent and move back in in the same year? That's stupid. You're stupid for even making that excuse.

Waging is also correct in that you don't have any kids. You only got married a few months ago. But you were looking for pity when you made your statement about your business is how you provide for your family. What family...your dog? your cat? your boob job?

You have over and over again proven that you lie, you disrespect clients and their rights to privacy, you're unprofessional, you look for pity.

Wow. I'm glad I don't have an inexperienced little girl like yourself dealing with any of my properties.

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DavidSellers
Plano, US
Aug 15, 2012 3:54 pm EDT

Wait a minute, SARUHHHHH..."instead of trying to tear apart a person's business that they have built over years and use to PROVIDE FOR THEIR FAMILY"? Last I checked, you were unmarried with NO children. What family are you providing for? You just illustrated to the lovely readers of this complaint how YOU DO LIE to make yourself look good! How pathetic. You're BUSTED!

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TeamAtheySux
, US
Jun 28, 2012 3:23 pm EDT

Hahahahahahaha!

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Sarah Athey
, US
Jun 29, 2011 12:31 pm EDT

I appreciate the positive response received by some of my clients on this posting. As you know, the people that are complaining do not identify themselves, while the customers that are complementing our services have no problem with their identity being revealed. Clearly an owner can move out of their property, then move back into it after being a rental and Homestead Exempt their property. It is also a matter of public record that I am a licensed realtor in the state of Texas. I have been so for going on my 8th year. To say this would be uninformed and negligent. Also, the original case this complaint started about was of public record with the court, so any and all information pertaining to that court case may be obtained.
I am an open book and anybody who has a complaint about a property or maintenance has the right to come to me and discuss this. There are only a few times where I have had to stop all verbal communication with tenants based off their aggressive nature and move to written communication for purposes of documentation in the event of further legal efforts. This can sometimes happen when dealing with over 80 rentals over years of property management. You can imagine all the different personalities and walks of life people come from in all of my rentals that I manage. I try each and every day to make all of those personalities happy with their rental experience so that they maintain occupancy in our owner's homes. We outline very clean guidelines for the tenants to follow upon move in and move out of the property to help ensure they get their full deposit back. I think this goes back to a simple train of thought in, if it were your home, how would you want to receive it back from a renter. We of course, take into account normal wear and tear per the lease, and understand if new carpet gets beaten down a little over several years...however, staining of the carpet or rips and tears is not normal wear and tear and then that becomes damage. All properties are documented prior to move in by Time and Date stamped pictures as well as the tenant has the right to fill out an Inventory and Condition form to further document condition based off of their recollections. They are even encouraged to take documetation photos prior to move in as well so to limit any issues in the future. This gives a very fair portrayal of the conditon of the property from both sides of the fence. Upon move out, we walk the property after possession has been given and further document the after condition per Time and Date stamped pictures to compare with the prior pictures and Inventory form. This is to help ensure no error when returning a deposit. The deposit money is the tenant's money and the only reasons for deduction of that money are listed in the lease under the Deductions section. Even after the tenant receives their Itemization of Deposit form explaining their deposit return, I am always happy to respond to questions or go over in detail disputes by the tenant. I always offer clients to feel free to make an appointment to go over any of the pictures or invoices if they so choose so they can compare documentation. We never want to have disputes, but sometimes, one person's view is different from anothers, and we have to sit down and figure out how to resolve that. To come online and try to smear a person's professionalism and integrity instead of trying to resolve those issues in person seems a bit immature and cowardly...especially if you don't identify yourself and and give the person a fair chance to respond by understanding that person's case. That is my opinion, and just as much as you have the right to voice your opinion, I have the right to do so myself. It seems to me the last person's use of bully tactics with someone who simply wants to respond in a positive manner is ill conceived and only reflects negatively.
We take good care of our owners, our tenants, and properties. I would be happy to sit down or correspond with anyone who has a complaint to get the fair chance to help resolve the issue. I cannot do that when that person is anonymous. I am a small 5'4 woman that is not scary to talk to at all :)...It is a shame someone would be scared to just communicate with me. At the end of the day, there may not be a resolution if the other party is not reasonable, however, at least the chance was given in fairness to respond. Communication is always the key in any business relationship and I am always willing to communicate to reasonable and rational individuals quickly to get any issues resolved.
If anyone feels the need to respond further, I welcome that as it is your right to do so, but hope you would keep it clean and stick to the facts of your arguement instead of trying to tear apart a person's business that they have built over years and use to provide for their family. Hopefully, even though you might be angry, you will continue to have respect and maintain that in your comments. Thank you, and again, I am always available for questions or inquiries. You can call me or make an appointment at [protected], or also email me at sarah@teamathey.com.
Sincerely,
Sarah Athey

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Waging respondant
Plano, US
Apr 23, 2011 10:18 am EDT

I find it amusing that an "owner" replied to this post stating she has never heard complaints from the tenants resting her home. The whole point in using a 3rd party management company is to avoid dealing with tenants. Really...why bother paying some mgmt co a commission when you are in contact with tenants yourself? The above statement seems a little peculiar. Additionally, the person also stated that Sarah "doesn't delay in getting anything fixed for the tentant". Says who? Sarah? Of course she would say that. After all, she IS commissioned. Another peculiar statement. A tenant can never leave a house in the condition it was rented. This is what the world calls "normal wear and tear". Yes, if you have new carpet and your tenant rents for two years with their family, after the two years, the carpet is not going to look new. It is not the tenant's responsibility to update your house - period.

What's even more interesting is the property tax records are public records. And according to the public tax records for Little Elm, aka Denton Co., the house owned by Mary Alrawwed is not listed as rental property, as well as is receives a 'Homestead Exemption'...which is only allowed when the owner LIVES in the house. You say your house is a rental. So, either the person responding before me (Mary A.) is a friend covering for Sarah Athey, or she is committing tax fraud and should be reported to the Tax Assessor's office. In my line of work, I am bound by my profession's ethics as well as by law to report any potential tax crime, so...that's what I'll do. i guess you shot yourself in the foot trying to cover for this corrupt property manager.

As far as Ms. Athey is concerned, she does have a bad reputation. She is very immature and unprofessional. She does make excuses. She spouts off at the mouth trash talking tenants, as you can see by her immediate response. She should have NEVER opened her mouth regarding details of a tenant, their history, court hearing, profession, lifestyle, etc. no matter what! Keep in mind, she obviously will tell your story without hesitation, too. She's not even a licensed Realtor! Renter's watch yourself with this one; she's shady.

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Mary Alrawwad
Addison, US
Jan 03, 2010 6:11 pm EST

We have used Sarah Athey for 2 years now as our property manager for our home in Little Elm. She has been nothing very attentive to the needs of the tenant as well as to us. She does not delay in getting anything fixed for the tenant. We have not had any complaints from our tenants regarding her professionalism. It seems as though the tenants that may have issues with her are the ones that are slow and/or not paying the rent . Just like any rental car or home many people do not take care of it because it's not theirs - hence the deposit.
To suggest that Sarah - or any other property manager, would destroy a home just so they can keep the deposit is ridiculous. There is nothing to gain from it. The only monies Sarah makes from the property is when people are paying rent. If people don't pay their rent then Sarah doesn't get paid and my mortgage doesn't get paid. There is no money to be made on deposits. The deposit is either spent on repairs (legal receipts provided) and cleaning. All the rest is returned. When someone rents my home it is picture perfect in terms of cleanliness and upkeep. If the renters don't leave it like they found it then they will pay to have it put back in that condition - period.

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popeye29
Rowlett, US
Oct 30, 2009 3:09 pm EDT

Hi agree 100% with the complaining subscriber! I also had a awful experiance with this company. Not Sarah but her awful sister and her horrible mother! They are so fake and very full of themseleves. Lauren is a liar and is so sweet on the phone until you have a issue and I can't even tell you how many times I had tried to call and get some answers from her or her mother Suzanne. I thought it was very funny to me how when I finally had enough of their crap on not updating me on how my property had been pretty much destroyed by a tenant and then had to drive up from Utah myself to see what was going on because all I got was UH I DONT KNOW WHY THIS PROPERTY ISNT LEASING? From Lauren... And saw for myself wow this place is trashed. So right then I decided well we are month to month in our contract now so I will just give themnotice and get rid of them for good. Well Laurens fake sweet nature went right out the door and then low and behold tells me well Suzzane would like to speak with you HMM THE SAME SUZZANE YOU CANT GET A HOLD OF EVER UNTIL YOU TELL HER YOU ARE READY TO CANCEL THE CONTRACT. Well instead of solving the issue and sticking to her contract she proceeded to call names and be very rude and LISTEN PEOPLE THIS IS A TRICK! Told me lets just end this contract now instead of waiting the 30 days whih means I would owe her $500 dollars HAHAHA i TOLD HER HMM I THINK I WILL JUST WAIT IT OUT THE 30 DAYS AND NOT PAY YOU OR YOR HORRIBLE COMPANY ANOTHER PENNY. They are very awful company to work for and if you read around you will see tons of complaints. Maybe the person before had a unique experiance with Suzzane because her company is AWFUL!

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L. Unz
Plano, US
Jul 16, 2009 7:08 pm EDT

The complainer must have had a unique experience with Suzanne Athey. My experiences with her and her agency were outstanding. As a recent divorcee, my credit was not stellar. Suzanne and her team worked with the home owner to find a solution for me. I was able to pay the deposit in installments. They were also very responsive whenever anything broke or needed fixing at the house I was renting. Even on the weekends, I could call in a repair need and the service man was there within hours.

The owner of the house I was renting went bankrupt and the house went into foreclosusure. Suzanne Athey practically held my hand and guided me through the process of not only getting my deposit back, BUT she helped me get an additional $1000.00 to cover my moving expenses. She also offered to put me in any other house she had available to rent without charging me an additional deposit. Unfortunately, none were suitable.

I highly recommend this company and would rent or buy a house from them any time!
Lynne Unz
Plano TX

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4:22 pm EDT

Re/Max not return of rental deposit

I moved out of my rental property at 1034 Cantabria Heights, Las Vegas, NV 89123 for over 30 days. Based on the original lease the company has 30 days to return the deposit. I have sent an email in an attempt to obtain verification that the deposit was returned with no response. The original deposit was $1400.00 which there would be dedcutions for cleaning and changing of locks.

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6:03 pm EDT

Re/Max shows house without permission is imbedded with a slumlord (jullie allouch)

showed house without permission then will not even return a phone call when i questioned her about leaving the door open. she also lies about houses she sells such as new roof, fully remodeled(black mold).so on and so on. just a bad person.period!

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5:55 pm EDT

Re/Max showing house w/out notice just walks in and leaves door open upon exiting

showed house while my wife was not home and i was at work with no notice. my wife came home to cars in the driveway she thought we were being robbed but alas it was just the landlord showing the house that is in foreclouser that we told her that we would be out of on the following tuesday with no phone call or anything we have given our number to her several times still she has no morals

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12:00 am EST

Re/Max terrible service!

REMAX LTD Select [protected]; [protected]. Can a Broker not be held responsible for her agents acts? According to Darlene (broker) she does not "mother" her agents. Roy Garcia, realtor, has mislead me in promising to property manage, free rental guarantee, 100% financing of loan and signed an agreement to pay a portion of the difference between my total mortgage (1st&2nd) and the monthly lease in excess of $350.00 just so that he could lure me to close a real estate sale. Furthermore, he promised to pay $500.00 as a referral fee for allowing his company to do real estate presentation at my house and inviting a party of at least 5.

He has been on default for more than five months and refuse to call me back to resolve the matter. He did call me once, and made promise to stay current in his obligations. Up to this time, he remains on default. This has caused me severe financial hardship.

He has also failed in his responsibility as a property managment and has not responded to my demand for him to release the current tenant's security deposit inspite of being notified that property management service has been terminated.

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Consensus
, US
Aug 07, 2012 11:04 pm EDT

First of all, why would you buy a house you can NOT afford! You don't need a financial advisor to tell you how to manage your finances let alone buy a house! You are not the only victim in this financial rut. Millions of people are in the same position you are in hoping to live a false American dream. My advice to you is to start watching the news and get with the current economic conditions. Realtors are salespeople trying to get the best deal thats their job just like any profession or career. Stop buying things you cannot afford, save your money, and live within your means even if it means living in lesser conditions. Start shipping at the 99 cents store and be smart! Good luck!

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J6 and 33rd st.
, US
Apr 19, 2011 5:38 am EDT
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Those two con artist ruined my credit. I know a few more that suffered and still suffering from what they have done. Roy and Mary Jane showed me properties all over Lancaster. They could finish each other sentences. I just hope I don't see these two again coz I will probably be ending up in jail.

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You know us
, US
Aug 06, 2010 11:25 pm EDT

We have been a victim of this scam too. Maryjane Higa was the one who introduced us to Roy Garcia. She was all playing nice and flirty in convincing us to buy properties in Lancaster. They said we can buy more than one house and if it is not rented they will rent it out for us. Maryjane Higa as much as Roy Garcia deceived us too, a big time liar and deserved to be out of licensed too if she is. When we started having problems with our properties, Maryjane Higa started ignoring our calls. Once we got hold of her, she blamed everything on how stupid property mangement is led by Lilibeth Leviste who happened to be Roy Garcia's wife. Isn't that too lame? Do they think they are too smart for us not to know their lies? Their propoganda left us and I know alot of people in this financial mess. They promised you a better future and yeah right, they are only good when they see $sign in you but after their commissions, they are gone. Roy Garcia and Maryjane Higa can not be trusted, they will fool with all their sweet flirty smiles and a future in the bed of roses that is too good to be true. They are not after their client's welfare. BE CAREFUL...I HEARD ROY GARCIA & MARYJANE HIGA ARE STILL OUT THERE DOING BUSINESS AS USUAL! --------- Torrance Victims

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Ben Bray
,
Nov 07, 2007 9:35 pm EST

Roy Garcia did the same thing to me... Roy had agreed to manage my property and pay the mortgage on my property (not the standard going rate for rent in that area but YES! the mortgage) until his management company could find me renters, including doing repairs up too code for section 8 or private party! well nothing was done except for one rent check for 1,550.00 YES! not the mortgage which was originally agreed by Roy himself (not the 1,900.00 mortgage) but the going rate for rent in the area which was like pulling teeth to get it! and the only way I did get it ... is because my brother frank worked in the same office and constantly hunted him down for my payment... S O, 19 months later...no more agreed payments to pay the mortgage, no potential renters and minimal repairs done that of course I was charged for... and a loss of over 40,000.00 later! because of him my financial situation is in turmoil! and all this was agreed upon ''IF'' I would let his loan officer Carlos refinance my girlfriends home loan!

He needs to be held accountable immediately! He was a Remax employee! Ben Bray.

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12:00 am EDT

Re/Max what ever happened to ethical business practices?

On Friday March 2, 2007 I viewed a property that was shown to me by "Corrine" who represented herself as a Remax real estate agent. On March 3, I submitted all of my application paperwork on the property. I followed up with "Corrine" on Monday March 5 and then again on Thursday March 8 to see what the progress of my application was. On Thursday March 8 "Corrine" explained to me that she would have an answer for me by COB that day. By seven that night I had gotten no answer. The next morning I went to the Remax office to try and speak with Corrine. Instead, I ended up waiting an hour until the "Manager" came in. He explained to me that there were "6 or 8 bids on the property I had been looking at and that Corrine would submit my bid but there was no promise that I would get the property". Having been already jerked around I withdrew my bid on the property.

Today, March 21, I found out that mine was the only bid on the property. And that Corrine was a secretary and not a real estate agent. It then became apparent to me that the "office manager" who I had spoken with also lied to me. Great way to a run a business guys! Hope you can explain this one to the Maryland board of realtors!

Is this really the kind of service that Remax realty wants to extend to its customer's in one of the wealthiest and busiest real estate markets in the country? What ever happened to "ethical business practices"?

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12:00 am EST

Re/Max plays dirty!

I am writing to inform your readers of a business deal I was in with Melinda Titus, with Remax One, at 27 East Main Street, of Webster, MA. While in the process of purchasing a home that they were advertising, I had tons of problems with either no returned phone call or long delay’s in their responses back to my real estate agent as well as my Fiancé.

I am a first time home buyer and do NOT think that buying a home should be as stressful as Ms. Titus with Remax One had made it for my fiancé and I. Due to all of these problems and delays in their responses back to us, we backed out of the purchase.

The sellers of 6 Barry Ave., Dudley, MA then decided that they had the right to keep half of our deposit, which is completely unfair considering we did everything possible to get this deal rolling and us into a new home with no cooperation from the seller’s side. Their agent with Remax One took their home off the market preventing other potentials views from looking at it. The sellers as well as Melinda Titus seemed to do everything in their power to prevent this deal from going through.

I just wanted your readers to know how disappointed I am with their service and would like to give anyone considering using Remax One in Webster, MA a heads up on how unprofessional they are and in my words “Play Dirty!”

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Markskyrdr6@gmail.com
, US
Feb 18, 2024 1:45 am EST
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I recently tried to purchase a home and after being bullied by the agent, I lost hand money of $2500.00!

There were derogatory remarks and also other purges for more money to put down to insure the seller gets what they want.

I have tried to contact the office but to no avail!

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Siddiqasoofie
, US
Oct 11, 2023 11:52 pm EDT
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My property is listed as for sale New and it's been 3 year now that I told that agent to remove it from all the website. As I'm looking at the Google searches i see my home readvertised in remax property and what a fraudulent action when it is Nor For Sale.they cant seem to help me even after showing them the link correspondence

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JamesPOP
Milton, CA
Jul 11, 2023 1:46 pm EDT

I tried to speak to this agent but he was very rude and made anti-LGBTQ+ comments and refused to give me his pro nouns.

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Mwelase89
Pretoria, ZA
Mar 04, 2023 5:41 pm EST
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I'm currently crossed and disappointed after I've been loyal to you for almost 2 years I received an email from Remax on the 21st of of February asking to vacate the premises 28th February and that's such an unfair short notice, the reason was they wanna Renovate the premises.

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complaint.S
, CA
Oct 22, 2018 9:17 am EDT

I had very bad experience of my life. Nadeem Khalid is a lier and one of the fraud agent in Mississauga. I would recommend people to stay away from him. Never ever trust on Nadeem Khalid and his team. My first memorable moment become worst mistake of my life.

DO NOT TRUST ON Nadeem Khalid.

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complaint.S
, CA
Jun 27, 2017 8:07 pm EDT

I had very bad experience of my life. Nadeem Khalid is a lier and one of the fraud agent in Mississauga. I would recommend people to stay away from him. Never ever trust on Nadeem Khalid and his team. My first memorable moment become worst mistake of my life.

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complaint.S
, CA
Jun 27, 2017 8:07 pm EDT

DO not trust Nadeem Khalid.

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marish
Webster, US
Jul 23, 2009 3:52 pm EDT

Melinda works for me as my buyers agent, the condo i am buying is a bank foreclosure and i have not had a problem with her or the bank. Maybe, i don't have a problem because she works for me as my agent. My condo is getting ready to close and it has only been 3 weeks. The condo does not have any cabinets or countertops, melinda gave us $1000 to buy new cabinets and counter tops. Melinda is a real good agent! :) I would recommend her regardless of the above negative posts.

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UR THE LIAR
Quincy, US
Jun 21, 2009 3:07 pm EDT

so sad that Melida would jeoperdize the dreams of home buyers because she is not organized and is very unprofessional. C learly from the complaints about her there is something wrong with the way she does business.

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UR THE LIAR
Quincy, US
Jun 21, 2009 2:59 pm EDT

this melinda lady looks like a REAL bad apple!

Re/Max Customer Reviews Overview

Re/Max, short for Real Estate Maximums, is a global real estate franchise company. They offer a platform where agents can list properties for sale or rent, catering to both residential and commercial markets. Services include property buying, selling, and leasing assistance, as well as providing valuable market insights and guidance through the process. Re/Max is known for its extensive network of experienced agents and a wide array of properties to suit diverse client needs.

Re/Max In-depth Review

Company Overview:

Re/Max is a well-established real estate company with a rich history and background. Founded in 1973, it has grown to become one of the leading real estate brands globally. The company's mission is to provide exceptional service to clients while upholding its core values of professionalism, integrity, and innovation. With a strong geographic reach and market presence, Re/Max operates in over 100 countries, making it a trusted name in the industry.

Services Offered:

Re/Max offers a comprehensive range of real estate services to cater to diverse client needs. Whether you are looking to buy or sell a residential property, invest in commercial real estate, find a rental property, or require property management services, Re/Max has you covered. Their team of experienced professionals is equipped to handle all aspects of real estate transactions, ensuring a seamless and efficient process.

Agent Network:

Re/Max boasts a vast and highly skilled agent network. With thousands of agents worldwide, they have the expertise and knowledge to assist clients in achieving their real estate goals. Re/Max agents hold various qualifications and certifications, demonstrating their commitment to excellence. The company also provides comprehensive support and training programs to empower their agents and keep them updated with the latest industry trends and best practices.

Customer Satisfaction:

Re/Max takes pride in its track record of customer satisfaction. Numerous testimonials and reviews from past clients attest to the exceptional service they have received. With an average rating that speaks volumes about their commitment to excellence, Re/Max ensures prompt response times and effective communication throughout the entire real estate process.

Technology and Innovation:

Re/Max understands the importance of technology in today's real estate market. Their online platform and website offer advanced functionality, making it easy for clients to search for properties and access relevant information. The mobile app provides additional features and usability, allowing users to stay connected on the go. Re/Max also leverages advanced tools and technology in real estate transactions, ensuring efficiency and accuracy.

Market Knowledge:

Re/Max agents possess a deep understanding of local real estate market trends. They provide pricing accuracy and market analysis capabilities, enabling clients to make informed decisions. Additionally, Re/Max agents have extensive knowledge of neighborhood amenities and developments, ensuring clients find the perfect property that meets their needs.

Marketing and Advertising:

Re/Max employs effective advertising strategies and channels to promote listed properties. Their online and offline marketing campaigns maximize exposure and visibility, ensuring properties reach a wide audience. With Re/Max, clients can be confident that their properties will receive the attention they deserve in the competitive real estate market.

Negotiation Skills:

Re/Max agents have a proven track record of successful negotiations. Their expertise and knowledge of negotiation tactics and strategies enable them to secure favorable deals for their clients. Whether buying or selling, clients can trust Re/Max agents to advocate for their best interests and achieve optimal outcomes.

Transparency and Ethics:

Re/Max is committed to upholding industry regulations and ethical standards. They maintain transparency in fees and commissions, ensuring clients have a clear understanding of the costs involved. The company also prioritizes the confidentiality and security of client information, handling it with the utmost care and professionalism.

Additional Services:

In addition to their core real estate services, Re/Max offers a range of additional services to support clients. These include mortgage and financing assistance, home staging and property presentation services, and relocation services for buyers and sellers. By providing these comprehensive services, Re/Max aims to simplify the real estate process and enhance the overall experience for clients.

Industry Recognition:

Re/Max has received numerous awards and accolades for its outstanding performance in the real estate industry. The company's industry affiliations and partnerships further demonstrate its commitment to excellence. Re/Max actively contributes to the real estate industry through its innovative practices and dedication to raising industry standards.

Pricing and Fees:

Re/Max offers a competitive commission structure for buying and selling properties. While additional fees may apply for certain services, clients can expect value for money compared to competitors. Re/Max strives to provide transparent pricing and ensure that clients receive exceptional service at a fair cost.

Accessibility and Support:

Re/Max prioritizes customer support and assistance, ensuring that clients have access to the help they need. Agents are readily available for property viewings and consultations, accommodating clients' schedules. The company also provides online resources and educational materials to empower clients with the knowledge they need to make informed decisions.

Social Responsibility:

Re/Max is actively involved in corporate social responsibility initiatives. They contribute to community development and engage in charitable activities, making a positive impact on society. The company also emphasizes environmental sustainability efforts, demonstrating its commitment to a greener future.

Conclusion:

Re/Max's performance and services consistently meet and exceed client expectations. With a strong reputation, extensive agent network, and commitment to excellence, Re/Max is a reliable choice for all real estate needs. Potential customers can trust Re/Max to provide exceptional service, industry-leading technology, and a seamless real estate experience. While there is always room for improvement, Re/Max's key strengths lie in their market knowledge, customer satisfaction, and commitment to transparency and ethics.

How to file a complaint about Re/Max?

Here is a guide on how to file a complaint against Re/Max on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Re/Max in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Re/Max. Mention key areas of concern, any transactions you had with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Re/Max on ComplaintsBoard.com.

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Contact Re/Max customer service

Phone number

+1 (303) 770-5531

Website

remax.com

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