The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Rehlat Online Servicestransactions were made by rehlat without my information.

B Dec 24, 2018 Review updated:

Dear Rehlat,

The amount of 560AED was debited from my credit Card three times in a day through Rehlat without my consent.
The Authorization code for this transaction are 000834, 000835, 000836, all this three transactions were made without my information on 22nd Dec 2018.
Inspite of calling on the UAE No. given in website of Rehlat, no one is receiving the call.

Kindly resolve the issue & reverse my money back.

Regards,
Yogesh S. Bondre.
[protected]@gmail.com

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Rehlat Online Services's response · Dec 25, 2018

    Dear Esteemed Customer,

    We terribly regret the inconvenience caused.

    Kindly check your mail as one of our associates, who was working on this case on has responded to your mail, and reply accordingly.

    We truly appreciate your understanding and immense co-operation.

    Should there be anything else, please let us know.
    We are here to help.

    Regards,
    Customer Delight Team
    Rehlat

Responses

  • Complainant20091 Jan 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    To the author of the complaint:
    you are advised to bring the claim regarding exct transaction to your bank for refund.

    If the bank has refused, or you do not know the place of the submission, what you are entitled to,
    you are entitled to hire the lawyer/legal professiona in order to bring the case to the UAE court.

    The legal assitanse charges start from AED370, if for UAE customers court
    or from KWD100-150 for cases in Kuwait court.

    Sr manager for ICAO irregulations matters
    Aryan enginners ltd
    email for request with documents:
    aryan {at} vivaldi.net, where {at}[email protected]

    0 Votes
  • Da
    Darwin Dela Paz Apr 14, 2019

    Dear Rehlat,

    My credit card was deducted SAR 369.09 from Rehlat International (merchant name) with authorisation ID no. 090746, without my knowledge and consent.
    Please resolve the issue and reverse the money back.

    Regards,

    Darwin Dela Paz

    0 Votes
  • Complainant20091 Apr 14, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Darwin Dela Paz Mr. Darwin Dela Paz,

    There are no evidence of the debit of the car related to Darwin Dela Paz .

    If you do not know, when where, the way of the submission of the complaint,
    we can provide such legal service service for yoy
    for a small charge (from USD 25/~SAR100), paybale online againt invoice.

    The decision is upon the decision maker in a defined legal situation.

    Regards,

    sr manager for ICAO / IATA irregulations matters (Asia and Europe)
    Aryan engineers Ltd
    e--mai tol: < aryan(at)vivaldi.net >

    0 Votes

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