The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Rehlat Online Servicesamount deducted twice

A Aug 29, 2018
This review was posted by
a verified customer
Verified customer
Review updated:

Dear sir

booking id -668544

i booked a flight to travel from abudhabi to bangalore on 03-09-2018 eithiad airways using your website. But while booking rehlat int deducted 464.15 and again eithiad airways auto debited 464.10 in the night 11 pm. So total deducted from my account aed 928.25 instead of 464.15.

Kindly do the needful at the earliest.For your reference attaching you the bank statement

RESOLVED

Thanks Candida For your valuable support.Hope Rehlat will not repeat same mistakes once gain.As you told amount is voided and refunded .I will wait for 6 more days

  • Rehlat Online Services's response · Sep 05, 2018

    Dear Ansar,

    As per phone conversation the amount has been voided and reversed into your bank account in accordance to the bank policy and procedures.

    Please note due to a technical glitch the amount was debited twice, out of which one amount was Refunded. We have also identified the issue and hence forth you will not face the same problem.

    @Sehreen Please share your Rehlat Booking ID, so that I can check and update you on the status. Please be rest assured that we are here to assist you and we will ensure that you are a satisfied customer of Rehlat.

    Thank You.

    Regards,
    Team Rehlat

Responses

  • Se
    Sehreen Nauman Sep 03, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hey same issue with me. Has they returned your money?

    0 Votes
  • An
    Ansar Ansi Sep 03, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Sehreen Nauman No dear till now i didnt receive the refund

    0 Votes
  • An
    Ansar Ansi Nov 19, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Sehreen Nauman YES THEY REFUNDED ME THE MONEY

    0 Votes

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