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Regus  -  Office lease termination

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We have a month to month lease at Regus (Raintree Corporate Center in Scottsdale AZ). Our employee turned in the keys to the office January 20, 2022 and cleared out.

We gave the local contact person a call to make sure all was taken care of. We did not get a call back. We find out that to terminate a lease you need to do it online. The onlline account did not give access to the employee's account. We left another message that we could not log in to the account. Finally, after getting the login from the terminated employee, we terminated the lease. Now, Regus is unwilling to use the date of when the office keys were turned in.

There is no customer service. All the answers are no. Now, that we are cleared out since January 20, they want to charge for February and March rent. This is unacceptable. There is no customer support. You leave messages and no one returns callls. You send an email and the answer is no without listening to the issue (which was that one could not get an answer to the problem).

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400 complaints
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26 Boulevard Royal, L-2449, Luxembourg
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