Regus
reviews and complaints

We have been with Regus for more than 5 years and have relocated to a new state with service. Due to covid we have had to close our small business. We have tried multiple ways to downgrade our account to keep the contract and not run with a debt. The local team and regional sales team has been very unhelpful with no support. We are unable to make payments and continue the service. I know everyone has been hurt during these difficult times we are not the only ones effected. Any support or help would be appreciated. Being tossed around and no one to help after so much time spent at these offices have left us few uneasy.

All my best,
Kate Ballard

I just restarted services with regus and I had a start date of October 2021. I paid my rent at the end of September 2021 and the deposit which totaled $225. I got a "late fee" saying I was late paying my rent when the start date wasn't even until October 1 and I paid before October 1. The fee is still there. I just got a new invoice with ANOTHER late fee for October when I paid my October rent on time. I think your system believes my start date was September somehow when my start date was October 1. I have been trying to reach customer services for days and just stay on hold for more than an hour. My emails go ignored and no one is helping me with this. I also just got an invoice for a "mail forwarding" fee of $20 when I do not nee my mail forwarded and never asked for that service. The tacoma office is my mailing address. PLEASE assist me.

Our account has been canceled for several months and we have not received our retainer, yet you state that we will receive it in 30 days. We have contacted support multiple times and have received no help. The online instructions that were provided don't work. If this doesn't get resolved we will be forced to file a complaint with the BBB, USA.gov, and the FTC as well as sites such as Ripped Off Report.

A clever but cynical business model based on knowing most small companies won't succeed in uncovering all the well hidden NOT TRANSPARENT charges, auto renewal terms, price increases, and won't be able to legally challenge the blatant overcharging and poor service. I sincerely estimate that close to half of Regus revenue is due to forced renewal of contract periods combined with automatic price rises, then stupid and repeated overcharging, followed by late payment fees if you refuse to pay the clearly incorrect invoices on time. The staff appear to be well trained in only one thing: to lie to customers "don't mind terms and conditions, just tick the box, yes of course you can cancel at any time, just call me, yes of course" etc. etc. A truly excellent example of a psychopathically immoral company. DO NOT ENGAGE IN ANY WAY WITH REGUS.

I signed up for a 12 month 'hot desk' co-working membership in August of 2019. When the pandemic shut things down the local Regus offices remained open but offered a 2 month 'billing pause' in exchange for extending my membership an additional 6 months (so instead of ending August of 2020 now February 2021). When I was billed for March 2021, I reached out to confirm my membership end date as I was never contacted about renewal options (or termination) and I assumed my membership ended in February 2021. Trying to reach someone over the phone gave me instructions to send an email inquiry, email inquiries resulted in auto replies that I should call. At this point I saw that my membership was now listed as active through 7/31/2021 in the app, which would have been a two year membership term that I did not agree to. I am now being contacted by debt collectors. I submitted a cancellation request online in April but it would not allow me to indicate a termination date prior to 7/31/2021. I have not stepped foot in a Regus space since March of 2020, and the location where I joined tried to assist me but was unable to resolve issues related to billing or membership terms.

The site manager Paulette is a racist and she is billing me for an account that they sent me a letter stating was terminated. This matter needs to be resolved immediately because I know longer want to have any communication with Regus or the employees affiliated with Regus. The agreement was for month to month, and no continuation for billing, this agreement and account needs to terminated.

Ahmed Wadsworth

Agreement due to terminate 12/31/2021. Regus sales agent never mentioned giving 3 full months advance notice to terminate agreement. 2.5 months later, I find out my agreement was renewed for 6 more months. They sent the email to my regus inbox which I never access.

Tried to terminate but the company is unreachable. Email returned.
Contact info/numbers only for new businesses (see their website). Local agents at the office not willing to help.

They also tend to charge for ancillary fees, and never tell you about them. For example, I never use their coffee maker, yet I was being charged monthly for it. They also had a problem with their internet, and the fix costs were offloaded directly to the renters.

The internal customer relations teams within Regus is writing one sided emails and when i reply with the facts the email bounces back as they close the ticket with aligning with me.

The following is my original rrequest to cancel the auto renewed lease 2022:

I am writing to request termination of my current lease with Regus office building located at 2033 Gateway Pl San Jose CA 95110. The current lease will end in December 31st 2021. The original sale manager I dealt with is Justin Wilson.
When I switched my office location at 2570 North First Street San Jose 95131 to 2033 Gateway Pl, I expressed my desire to have at least 2 year lease with terms as specified in the current lease. Before our existing lease with Regus, I told Justin that the reason for the relocation is due to big increase in rent from Irvine Company, which runs the 2570 North First Street office building. Justin convinced me to move forward with 1 year initially and said the rent will not likely to increase due to pandemic and low occupancy of the building in 2020 ( 55% occupancy ). The first email I received regarding renewal of lease was sent on Oct 2nd. I was out of town and did not reply with my termination request on Oct 12 2021.
I was not happy with Regus building service since the beginning. The internet was not working with our own wireless router. I was assisted by Denise, the onsite manager, but was unable to succesfully resolve the issue. She advised me to set up my own internet line from Regus in order to make my router and my printer work properly. She gave me a Regus price list for IT service. The cost to fix internet issue is estimated at $5000 - an unreasonable price tag. I told her that my 1Gig fiber internet line costs me only $100 per month with full support from AT&T. Also a few months after I moved in, I was charged kitchen privilege fees without my knowledge and authorization for 3 months of $131/month. I filed a complaint to site manager to remove the kitchen charge. They reimbursed me for only 1 months. I wish to leave this office for due to the lack of service performance and malpractice. Attached are email logs I received from Regus. I never received the courtesy renewal email in September. Nevertheless, I disagree with the new lease price terms which I cannot afford and not willing to move forward. I sincerely don't think I was treated fairly with the automatic renewal policy to trap me into a lease that I can't afford and with my disappointment with Regus service quality.
I am asking you to terminate my current lease smoothly without any other further actions for the mentioned disappointment. Please let me know anything else you need from me to successfully terminate my lease.
Thanks in advance for your kind consideration.

I utilized Regus to rent office space in July. After signing a contract that they terminated due to a company error, I was signed up for a membership at one of their centers as well. The contract was unsatisfactory and I canceled my membership. I disputed the last month of rent they had charged with my credit card company given that they didn't fulfill the original contract to my satisfaction but the dispute was ruled in favor of the merchant. After this, I paid the rent for August through my credit card company.

The company continues to harass me for a payment I do not owe for an account I do not have. Regus has been reported multiple times online for fraud and I regret not looking into them before utilizing their services.

I visited Regus Eaton Place Nairobi Kenya recently to inquire about office space. I think it is located behind village market Nairobi and I got stunned by the level of corruption at the center by representatives. I was also alarmed that representatives freely divulge confidential information about their tenants. Representatives eating at the reception area. I declined office offer.

This is now my second attempt placing a online complaint and I have yet to get a response from Sandra Melody directly as she so quickly has responded on here. I did however received a useless response from some one acting on her behalf stating that if I did not receive a call in 48 hours to reach out and to no surprise I did not. Clearly the responses by Ms. Melody within this platform is simply a facade, only appearing to address the companies bad business practices. I'm disgusted at this entire experience; even worse apparently their has been prior lawsuits and even worse blog websites created by their prior victims, not customers as we should be, who has experienced bad business experiences please review Regus.pissedconsumers.com prior to making any business moves with Regus even the most basic!

I have contacted Regus over a dozen times to ask where my retainer refund is. Their contract states that it will be returned within 30 days of the termination of your lease contract. It has now been 45 days and nothing.

Each time I reach out, the local team tells me they have no information and they will send a ticket to the help desk. Nothing happens.

No information, no communication. It's completely unacceptable.

If this is the level of respect and professionalism that Regus uses, I highly discourage anyone from doing business with them!

I have been trying to cancel my virtual office since November 2020, each time there is some sort of issue and they renewed it, I just stopped paying in the second year, that seems to have terminated the account but they sent me to collections. Having paid collections they tell me I got a small balance remaining with them "late charges" I. Order to pay it they say you have to reinstate the account but this will not renew, sure enough I just found an email in my inbox from Regus that they renewed me till November of next year, how does that work, I call you to cancel all dealings with Regus spend hours on the phone with rude customer reps and you go and sends me a confirmation of my renewal? What is wrong with you? What part of " I want NO business with Regus do you not understand? I want to cancel! Not renew! This is not an honest mistake this is a plain scam

After much contemplation and communication with a Regus Agent I finally signed up with Regus. With only at the begin setup stage of just needing a professional location address for doc to be mailed I figured it was important to make a wise choice especially considering paying $119 for an address. The agent sent me the cost which again was $119 and stated that he would email me the final docs to sign up. When I received the docs by email an additional $98 was attached for some so call general fee, basically just another means to capitalize of your need. I was hesitant because for what I needed that was extreme but finally gave in and paid it. Immediately after submitting payment I get an invoice asking for an additional $117 to be paid within the next 7 days, which was not only never disclosed by the Sales Agent but most importantly prior to processing payment. On the general page the T&C state no such thing, apparently you have to click on a small icon next to the T&C that clearly has no such verbiage and a different elaborated T&C state at the BOTTOM that you are expected to pay the following month in advance! It very convenient that it's not discussed or openly stated so that they can lock you into an agreement. If that is the policy fine but to be sneaky with enforcing it makes me NOT want to do business with at all when I am established with my business to need a office space. Oh and please pace yourself because NO ONE calls you back as promised to address this! I'm over them before I even begin!

IWG / Regus should be investigated for criminality as their practices equate to fraud and extortion. Please avoid this organisation at all costs! Just perform a complaints search if you don't believe me.

I booked Spaceworks for our company for 2 months. Based on this request, they put me on month to month which was not explained to me. We paid all our bills in a timely manner for this time. We moved out before the contract ended on 8/25/21 and returned our keys. They kept billing me and the saga began. I was told if I did not terminate in their system on line that I would be kept getting charged. I started to do this and to no avail. The system does not allow me to terminate. I have email after email after email trying to terminate. In the meantime, they keep charging me and today they put me in collections while I have an email stating they are looking into my case to resolve. They say there is no way for them to terminate my membership even though I've asked them well over 20 times. I talked to their "IT" department and he could not help me nor did he have anyone else I could talk to. They said they gave me a new account so I could terminate - the new account did not allow me to do this. I WANT my contract terminated and from the time I requested. I have not been able to talk to anyone live other than the IT person. There is no one in the company who can help me. The only thing they do really well is NOT communicate. Any help is greatly appreciated.

I have terminated the auto-renewal of my office, 308 in 1434 Spruce St. Boulder, CO. The lease runs to April 1, 2022. We have had many problems with the Regus space on the third floor, most recently having no working elevator from May 4, 2021 through September 1, 2021. All Regus furniture has been returned to Regus, and the office is in the same state and condition as it was when we first occupied it. We have requested the opportunity to pay the balance of the lease and completely terminate the relationship as of 10/31/21. We expect Regus to waive any charge of a "fixed office restoration fee" or any other charge for repairs, restoration or maintenance. As noted, we have had many problems with the space - lack of an elevator, fluctuating electricity, internet interruptions and more. We also request the prompt return of our deposit upon settlement.

I secured a virtual office in 2017. We have been with Regus since. When we wanted to cancel the contract which we did in August they kept taking money citing the auto renew clause. There are no copies of the contract in my online account and the emails state that much account is monthly but they told me I couldn't cancel. Also, the customer service rep left me on hold for two hours until close and then let it hang up on me when they were closed. They are rude when I call and finally I got frustrated said I would just block them. They are a scammer. They should clearly explain the auto renew clause.

This is my second complaint about Regus dubai office. I don't seem to find anyone who is really interested in resolving issues whenever something goes wrong.

1. Misleading information as always, no clear information, or inaccurate info. It happened many times.
2. Bad customer service experience. Unable to reach out to management if you need to escalate something. Very money driven..
3. Charges are high comparing to the facilities and services provided to business owners.

What went wrong this year?
I was asked to renew my contract 3 months in advance, which I was fine with but what happens after that is so strange. I came to know in Aug 2021 that Dubai office reduced size of my desk without informing me. They put a lot of hazards behind my desk, they really made my space very small and narrow. When complaining, I was told (it's for business purpose, to accommodate more business!). There is no consideration for social distancing in case if business owners decided to turn up all at the same time.

I asked for a solution, so they offered me to change location of my desk within same office but they asked me to sign a new contract with new date (not sure why!) to capture details of new deals. I was of course in the middle of renewing my business license and I had to sort this out quickly.

When receiving Sept invoice on 01 Oct, I was surprised that i am charged double the original rent! They charged me for retainer office fee again (which I already paid when signing the contract for the first time) and they charged me late payment fee (although I made payment for Aug invoice on 30 Aug).

Irrespective of what went wrong with Sept invoice, I am wondering why dubai office don't communicate payment issues (if there is any) with business owners instead of waiting until following month invoices are issued and then run in the same circle!

In Sept invoice, I am literally being asked to pay total amount equal to 3 months rent in one go!

Questions:
1. What happened to the payment I made on 30 Aug which was supposed to be paid toward Aug invoice?
2. Why I am being charged for retainer fee again (which is equivalent to one month rent) when I did nothing but moving my desk from one row to another? Note that the retainer fee of my previous desk was paid to Regus as part of my previous contract and it was not refunded back to me.