Regus

I have had my account since July 2020. There was an error of $67.50 that was said that I owed and later discovered that they made an issue which caused a very bad downward spiral. I had to spend a lot of time trying to call/email etc. NO One called me back until I was threatened to go to collections due to no payment.. The same payment that was ALWAYS since I started the account was automatically taken out of my business account every month around the 20 or 21st. NO ONE has apologized to me, it has caused me stress and anxiety. The customer service was HORRIBLE... Thank goodness all the centers that I've used knows me, my energy and my character they looked into my account and went above and beyond trying to help me..

Erika J from the IWG Debt Collections Team is RUDE, doesn't follow thru, has not tried not once to provide good customer service.

I am so sick of this and I am 100% stressed out it has caused me a financial set back because its embarrassing to have to relocate clients due to an error that was cause or overlooked by REGUS and not I.. I have NEVER been late on my payment until this and again only because it was debited out of my account... I was told my account isn't set up but I can show for 2 yrs that it was taken out somehow by Regus every single month.

Is this how you treat customers that you have never had an issue with? STRESS?

my email is [protected]@savemyheartcpr my phone is [protected]

I had been doing business with them since last year, loved the service at the offices themselves. However, the actual Regus Company is very apt at taking money from my account not owed to them and resitant to settle the situation in a timely manner. They accidentally charged me $700 extra over a 3 week period and finally gave it back to me after 5 weeks. Thene they took $100 from me and did not let me know how to resolve or that they gave me a credit 3 weeks later. I had to ask for the refund not just a credit on the account. Then they asked for an ACH form to be filled out, which I did, that pushed the refund another week. Then they did not even use the ACH form, they refunded the money to a card on file. I canceled my subscription on March 27th, which technically could ned March 31st if they were at fault, which I feel they are. I do not trust them, the customer saervice is horrible and they told me I had to cancel 90 days before, so I have an email from customer service stating it would end June 28th. Now my subscription in the account online states August 2nd. No one will call me backand there is no phone number readily available to call. When I did call in they put me off that the case was already open and someone would reach out. They just sent an email stating they would not close my account. I am at a loss and may owe $900 because they won't close my account.

Regus arbitrarily adds fees and rates without prior notice. They increased their office restoration fee (move out fee) by 33% without any notice. Further, they bill before the service is delivered and then charge a late fee also before service is delivered! This is an extortionate practice.

They charged $98.10 for unlimited coffee when the coffee machine has always been a paid machine. When pressed, they said they couldnt refund!

Facts

1. Sent Inquiry to Regus website on 01/21/2022 about a Virtual Office and flex space with mail services and a with a location with secure parking to operation and grow my NEMT company.

2. On 01/22/2022, received response email “Hello from Regus” stating that a member of our team will be in touch shortly to help you find the space you need. (There was no contact info included in the email.)

3. On 01/22/20200, received Email from ‘IWG’ with subject your recent Regus inquiry. The email from [protected]@e.iwgplc.com, stating “ I’d love the opportunity to help you. You can drop me an email or call to get in touch. (There was no contact info included in the email only a link to the IWGPLC.com website.) I replied to the email stating that there is no phone number nor name attached to the email to contact.

4. On 01/24 and 01/26, I received two additional follow-up emails from the same email address. (No name or number attached with instructions to “Just drop me an email or call”). These emails included a reference to an Apple Store app and a Google play app that can be used to access over 1 million workspaces.

5. I replied to the email dated 01/26/2022, Stating again that I have not heard from anyone with Regus and that there was no contact info linked to the email to call.

6. I looked for other providers in the Memphis area, and found that very few offered the space and options that Regus had per there website.

7. on 01/27/2022, I downloaded the Regus app on my iPhone, and found that you could only see the various locations and shared meeting spaces. There was not where in the app that you could see the terms, limitation, and things that are not available such as parking.

8. I chose the Business Address as this package seemed to be the option that most fit what I needed. A Business address with optional space for adhoc meeting a workspace that could be used as needed. The assumption was that this location which has (secured fenced in parking), would allow a client using the services of Regus to also use the parking facilities as need as well. There was no reference on the site to or within any terms that state that parking is not included in the package.

9. After choosing the business address/virtual office option I setup a payment account expecting to see term of service, right and responsibility, common item associated with a rental agreement. I made the requirement payment for the monthly fee $49.00 to begin the account - #[protected] – for which an invoice was created an email. That invoice included several items that were never disclosed nor selected. First there was a none descript $105.32 charge that I never agreed to separate from the $49.00 virtual office charge that I did chose. 2nd there was a $49.00 charge described as a Mailbox plus – Monthly charge that I again, never agreed to and was never given an option to chose or deny. Those charges were made to my WF business account.

10. After receiving the card transaction confirmation email charging $105.32, I replied to the transaction email stating that I did not authorize this transaction.

11. On 01/27/2022 approximately 1:05pm, I Immediately searched my email and junk mail to see if there were terms or fine print that I may have missed that foretold these unauthorized transactions. I did not see any emailed terms or notices about these charges.

12. On 01/28/2022 at 2:17pm, I received an email from Memphis Triad (Memphis.[protected]@regus.com) Titled “Message from Reception: Welcome to Regus – Document Required to Start Service. There was a document and agreement that needed to be signed and returned in order to start services.

13. Upon Reading through the terms from the email and documents submitted by Regus. I had several clarification questions. The first question was about parking a business vehicle onsite at the office location that I would need to work from time to time. The other ques) anywhere in the documents.

14. I replied to the email from Memphis.[protected]@regus.com and asked those questions and was told that space could be reserved for meetings through the app or online. I was also told that Regus does not provide access to parking and any of its locations, Even though Section 20. Manufacturing and Storage: States: You shall not use the Business Center for manufacturing or storage of merchandise except as such storage may be incidental to general office purposes. (That sounds like if I need to bring a park my Transport Van there while working in the office it would be permissible.)

15. As I was told that there is no storage or parking onsite. I found that the terms and conditions would not fit my needs for I requested a refund of fees and retainers. I declined to submit the documents needed to start services.

16. In my state of Tennessee, agreements are two party. One party can not start an agreement without your consent.

17. Even though Regus has not provided any services to my company they have billed us a $105 retainer and several monthly service fees and they even added additional unrequested services.

18. I withdrew Regus and Memphis.Triad’s ability to charge my business account, but there have ignored repeated directors to speak with our attorney and refund the unearned fees that have totaled almost $600.

19. I have forwarded all correspondence to my attorney and will be suing for those fees and suing for breach of contract and harassment.

I have been enrolled regus for a virtual office in kolkata. I had paid that time for one month charge then i did not want this service after that one month.

But regus was made every month automatic invoice last two years. I have send mail to stop this but they have been asked for settlement money for this service. When i denied to pay one person called me and thretaning me and creating a mental pressure, told me logged a court case blah blah...

Please beware this wrost cheater company they are just take money doing blackmail people.

I have been renting from Spaces/Regus for the last 3 years. Everything for the first 2 years went great. I was working out of the Old Town Scottsdale Location with an amazing staff. Then they started firing them or having them quit for better companies. Roughly 1 year ago I transferred my office to their brand new office in North Scottsdale, and the nightmare began.

I met with the agent renting the spaces and picked out a space on the 4th floor, that wasn't yet completed. Even though it wasn't completed, the space I picked was only missing new paint and a door handle for the most part. They said the door handle was being installed on Monday. So I said let's move the office now, I won't move until Monday anyway. A month later, still no door lock. My door had to be left open with tape for 6 weeks, which prevented me from bringing in my equipment. I was told I would see a credit, no credit of course. Additionally, my billing didn't seem right. So I tried to reach out to corporate. They no longer had a phone number you could reach them at. So you need to put in a request. Which I did, with no response. Every two weeks the front desk person was changed because everyone kept quitting. Finally, I was able to get a front desk person to give me a phone number to call. Unfortunately, it is just an answering service that puts in a ticket on your behalf. A ticket of course, that no one actually ever responds to other than your bill is due. Every month I am receiving late fees, which I don't pay because I want to speak to a human about the mistakes and lack of credit added to my account.

Just like everyone else, having major issues family-wise during covid makes this beyond an uphill battle. Thinking they will eventually work this out with me since this is my 3rd lease and 3rd year with Spaces/Regus. I guessed wrong. After being out with Covid situations, I come back to my office after not being in for over 8-10 weeks only to find stolen items from my office. Very strange, the items stolen were my MacBook charger, computer monitor cord, MacBook extension adapter, and other wires plugged into it. I reached out to the front desk, which takes almost a month to get a police report filed, with no resolution, credit, or apology. Additionally, I received a renewal lease agreement, moving my monthly cost from $1,062 to $1,591 per month for the same space. The fact they would be raising rent for anyone let alone mine is crazy since they are now just finishing in the last two months all the common spaces on my floor and other floors. Spending 2 months without a key to your door and 9-10 months without the common areas is crazy. I get the delays due to covid, I just don't get the increase. It says to click this button in the email to decline the office renewal, which I CLICKED. Following this point, I receive an email saying I am being locked out of my space because of unpaid late fees (roughly $1,000). The same fees that no one can get on the phone to discuss the mistakes on my account that are causing them. I go down to the front desk and explain the situation, he promises I will get a call from his Area Manager to fix the situation and lets me in. I tell him I am not renewing. Of course no call, but just an email argument with his boss, because she won't get on the phone to let me explain what has gone wrong on my account. I finally get her on the phone where she tries to just talk over me, not listen to a word I am saying, and act like a 6-year-old. This ends in a blowout. I call back and she actually listens and then tells me if I can send her an email showing the times I reached out without a response, she will reach out to Regus to have the fees removed. Of course, she did it in a very condescending voice while laughing. If she worked for me, she'd be fired. She confirmed this was my last month anyway on the lease and I told her I was moving my stuff out of the space. A week later I was locked out again for not paying the late fees, I was let in by the front desk and I moved all my stuff out, roughly 5 weeks before my lease ends.

Now I owe them for this current month and late fees which total $2,200. I planned on making that payment the first week of the month, even though they already have a 2-months security deposit of $2,100. Here is the best part of the whole story. I receive an email from corporate collections for a bill of $22,000. They said to reach out in 10 days to make a full payment or we will send you to collections. Beyond being baffled about what this is about, I immediately call the number and leave a message for the agent. Then follow up with an email. Guess what, 5 days later no response. Shocker. So I call again yesterday morning. Only to have this sinful person try and tell me I owe them $2,200 balance + the entire next year's agreement at the new rate. Blow away, I said, what are you talking about. I moved out over a month ago. I told the Area Manager and the Front Desk Attendant I was moving out months ago. Additionally, I didn't sign a new agreement. In fact, clicked the link in the email to decline a new lease. This rude female employee proceeds to tell me that it doesn't matter. If I didn't receive a confirmation email that the agreement was declined, I am auto-renewed into a new contract with new terms either way. And that It does this 90 days before the end of the new lease. I responded with the office has already been shown to a neighboring tenant I am friends with who is moving into it. Why would I pay for something I didn't renew, especially when someone else is now moving into it. They said read the terms and conditions, we have the right to do it and we're doing it. Then tells me she can settle for 20k now if I want. Mentioning everything above to her she tried treating me like a criminal. I have never in my entire professional career have ever seen a more ruthless scam. I expect this from small-time scam companies, not the world's largest office space renter. They are not leasing your space, they are leasing you a membership. This is how they SCAM you. Unless you know how to read through it, you're screwed. This is beyond deceptive. They are doing this to everyone. Not to mention during the worst financial and personal nightmare in American History.

They need to rectify this process/policy and train their people to handle these matters in a way that doesn’t alienate and bankrupt them! Now that I’m reading all of these complaints I am so disheartened that a company would be so comfortable doing this to so many people and are operating like this is policy and business as usual.

This has been the worst first business office experience! My office from Regus is a 1 person space with no used phone lines and is fully furnished by me yet after reviewing the invoice that I first received months after I signed the contract, I found that Regus is billing me $831.94 of the1567.28 monthly for 6 pieces of furniture and 7 handsets neither of which I have in my office or have ever requested. When I disputed the invoices their response was, "that I agreed to the charges when I signed the contract". I have only been paying the portion of the invoices not in dispute and when I started that I would be retaining a lawyer I was asked to " give us some time to deal with the issue and the office staff would vert back to you" that's was in December 2021, fast forward to today & I yet to hear back from anyone, just getting the run around from the staff, they continue to bill me for the furniture and handsets every month and my services which are paid for separately of the disputed charges have now been interrupted. I've sent 4 email requests to the office staff requesting information for whom or where my attorney can forward communications and they refuse to provide me with the information. I've also sent several emails to the office staff requesting for specifics on what services are being withheld, and also no response, mind you, I've paid for all other services, the only thing Im disputing & haven't paid is the portion of the bill that pertains to the 6 pieces of furniture and 7 handsets.

On 18th of April, I arrived early to my appointment so I could sign up and get on my meeting later that afternoon on ethernet for a zoom meeting. My card was charged but I missed halfthe meeting and was only able to go online with a meeting code. On Monday I was told I could go online by myself. I arrived half hour before 8 am to get online and the branch manager was unable to do that and asked to go home and come back when it was convenient for him or leave my work computer with him. I missed my morning check in. My job is in jeopardy. I lost 2 hrs of pay because a simple task like getting me on the network was beyond the capabilities of the branch. I called for a refund and a ticket -

C-7563952-J5X8 was opened and was told an account specialist would call within 24 hrs. It is past 48 hrs and noone has called. The branch just aske me to come in and refuses to refund. The salesperson asked me to end the agreement However I was told refund may not be possible. I am not willing to accept that. I ended the agreement the same day that I lost critical hrs. I was not well in the first place but came in for checking in as the meeting was important and was turned away by the branch with no alternative.

This feels like a scam to get people to sign up, charge their card, then blame one thing or the other to not give them the network and then when they leave just keep the money saying refund is not possible. There were 3 card transactions amounting to I think 758 or so with payments for April, May, a month's deposit, activation fee and maybe tea coffee. None of which I used. I did no use anything more than what a trial may have given. Regus put my job at risk and that cannot be changed. Please I plead, give me a refund for the trouble caused.

I wanted to transfer various co-working memberships over to enterprise which I supposedly did with the help of Roshan Uddin (no longer an employee). He then handed over to a new account manager Reham Habashy. Since then, we have had constant issues - various people are being charged for coworking when they're supposed to have accounts, I've been told someone doesn't have an account but we're getting threatening emails saying we owe money for their account. No one is coming back to me and there is no one high up I can find to speak to. The recent activity has happened today, 21st April 2022.

The market team in Chennai Olympiad Guidy team! Making the customer with wrong information / after signing agreement! They make mess too.

Me too one one of the victim to kill my self! There only female suprime in sales says too many things!

Our account has been canceled for several months and we have not received our retainer, yet you state that we will receive it in 30 days. We have contacted support multiple times and have received no help. The online instructions that were provided don't work. If this doesn't get resolved I will be file a complaint with the BBB, USA.gov, and the FTC as well as sites such as Ripped Off Report.

What a way to treat a client of over 2 years. Going up on my rent, refusing to amicably part ways when I’ve never been late on even 1 payment and have not even required cleaning of my office!? That’s because you’re changing employees with the wind and i don’t want random people in the office. I will do my best to discourage anyone I come across to avoid leasing space with this company. Super shady

Regus is not a very efficent or professional company to work with. I have had issues with closing the accounts and am continued to be charged for something that has failed to be closed on their end. I have reached out to the account representatives and they have been the worse help ever. I also have offices with work suites for years and have NEVER had such problems. I am currently being harassed by the collections dept and need this to stop ASAP for something I do not owe.

My Regus Acct # 6419896

I rented an office for 2 months (March & April, 2022). On March 28, 2022, I used the website to terminate my lease ending April 30, 2022 & the termination box was grayed out. I continued to use the website for lease termination from March 28 - April 4, 2022. April 4, 2022, Jen, the manager @ this location #2135, emailed Regus & explained the situation. That day Jen told me that the situation was resolved. Later that evening I rec’d. an email from Regus that stated my April lease wasn’t terminated & that I now had to pay through May 31, 2022.

I have emailed & called 6 times to resolve this issue & to no avail. I did everything humanly possible to terminate the lease in a timely manner but Regus’ website failed to let me terminate my lease.

My Regus complaint #:

CRM:[protected] dated April 4, 2022.

I have notified Regus/ Space that my business was no longer doing well and I would need to end my contract due to financial hardships. Regus has yet to reach out to help resolve the situation and they are now tacking on a costly late fee which has really inflated the payments I could no longer afford.

I was given 1 week notice to move to another office and offered free move. On 23rd December 2021 Regus Didsbury packed everything and delivered it to Regus Airport. They took out few laptops and chargers out of boxes and set them up on two desks. The small two person room was left with 6 tables and boxes. I was informed prior to move but no contact after move. During Christmas I lost connectivity to computers. I tried to contact but office closed. I paid for next 2 months. When I went to office after no connectivity to computers by end of January there was still boxes there and extra furniture and tables like it was used as store room. I was asked to pay for another month. Regus invoices are always two months ahead so I was paying for future months while no access to phones, no connectivity. I moved needed stuff to home as it was too much to fit in my car and I was not able to find some chargers and extension cables. I then started asking the contacts I had from Regus about state of my office. I gave my notice on 4th March 2022. I was then sent an invoice for April at end of March and I was told that they are trying to offer me early termination by 15th of April. I went to office as I needed access to external drive and charger for second laptop. When I opened my office none of my stuff was there. it was setup for someone else and no contact or email from either Didsbury or Airport office to notify me. I logged into my Regus app to find my team contact and I was still placed in my 4 years old office that was closed with no contact details available. I left voicemails and try to find anyone who can just give me access to my stuff so I can take a hard drive from there but no luck as it was 10pm by that time. No contact about move, shifting my stuff somewhere or setting up my office.

I started my 6 month lease last year and after three months I decided not to renew it. January was my last month and in early February I requested the retainer through the portal. I received an automated message that said the refund would take about 30 days and after this time the retainer was not refunded to me. I contacted Regus through the help icon and received a response after a few days saying that I needed to reconfirm if the retainer should be converted from ZMW to KWD as the provided account currency is in KWD.

When requesting the retainer on the portal I provided a domestic KWACHA account (the local currency of Zambia). My understanding of the email was that I had to give permission for the retainer to be converted from ZMW (don't know which currency it is) to KWD (kwacha), which I did.

I then received a reply saying that the refund would be processed on March 25 and so far it has not reflected in my bank account. Again, earlier this week, I contacted Regus through the help center (because I can't find a direct phone number or email) and have yet to receive a response.

I have been waiting since Tuesday for a reply to my email. Regus help desk is not taking this matter seriously and shouldn't keep their clients waiting for so long on such a sensitive matter. It's causing a great inconvenience and I am very displeased with the lack of communication and professionalism.

Like some other small firms I also rent a small co-working desk and always have had autopay. Recently they failed to collect but billed me for late fee. I will fight to the end.have all proves.

The office was not clean on delivery date.

Delivery date was March 11, 2022.

Address: Parkstraat 83