Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Office Space and Supplies Regus Complaints #402-421
Regus

Regus review: Late charges on not late payment

G
Author of the review
2:36 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

I just signed an agreement with Regus Canada (Ontario) on October 29, 2021, to rent office space from Jan 1, 2022, to December 31, 2022. The agreement starts on Jan 1, 2022. I received an invoice on October 29 including Jan rent, activation fees, and 2 months retainer with a due date of Jan 1, 2022, and that's fine. The problem is I am receiving late payment email notifications and today I received another email notification with a late payment charge on my account even though the payment is due on Jan 1, 2022. I thought it might be a long term business relationship with Regus but it seems not, no wonder why Regus is receiving a lot of complaints and bad reviews

Regus response
Dec 02, 2021 5:22 am UTC
Regus customer support contacts
Phone numbers

+1 (855) 400-3575

+371 67 118 333

Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

File a complaint Write a review
View all Regus contacts
Hi George, thank you for escalating this.
In general our invoices are payable no later than on the 15th day of the month.
We do understand that it can take time to set-up payments. You can save this time by arranging automated payments to avoid incurring late fees.
Setting up a direct debit or credit card payment is extremely easy. You can log onto your online account (myregus.com) and visit the Account/Billing and payments section to adjust your settings.
You’ll still receive your invoices well before the payment date, giving you time to review them and if needed, seek clarification.
I will have a member of my team contact you to review the situation.
Please drop me a line at Sandra.melody@regus.com if I can support with anything else, with the reference C-6846194-G5F8.
Thank you for your business,

Sandra Melody
Head of Customer Services

NB: Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myregus.com).
You are also welcome to discuss these situations and options directly with your local Community team, who will be happy to assist you with any queries.
Regus response
Dec 02, 2021 5:24 am UTC
Regus customer support contacts
Phone numbers

+1 (855) 400-3575

+371 67 118 333

Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

File a complaint Write a review
View all Regus contacts
Hi George, thank you for escalating this.
In general our invoices are payable no later than on the 15th day of the month.
We do understand that it can take time to set-up payments. You can save this time by arranging automated payments to avoid incurring late fees.
Setting up a direct debit or credit card payment is extremely easy. You can log onto your online account (myregus.com) and visit the Account/Billing and payments section to adjust your settings.
You’ll still receive your invoices well before the payment date, giving you time to review them and if needed, seek clarification.
I will have a member of my team contact you to review the situation.
Please drop me a line at Sandra.melody@regus.com if I can support with anything else, with the reference C-6846194-G5F8.
Thank you for your business,

Sandra Melody
Head of Customer Services

NB: Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myregus.com).
You are also welcome to discuss these situations and options directly with your local Community team, who will be happy to assist you with any queries.
Update by George Khalil CPA
Dec 02, 2021 8:45 am UTC

Hi Sandra, Thank you for your response. I had my payment method set up through MyRegus since I signed the agreement. When I access billing and payments within MyRegus I see no pending invoices or transactions and nothing was charged to my credit card. MyRegus help and the agreement say " If we do not receive payment by the due date noted on your invoice, we assess fees which we incur in administrating your overdue account" and the due date on my invoice is Jan 1, 2022, why would I get charged late payment fees on payment isn't due yet? Also, please note, I had contacted the local team asking the same question and I never received a response. further, I had escalated this using Regus help desk and I got a case number C-6846194-G5F8 without receiving a solution to the issue. Thanks

Regus response
Dec 02, 2021 11:32 am UTC
Regus customer support contacts
Phone numbers

+1 (855) 400-3575

+371 67 118 333

Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

File a complaint Write a review
View all Regus contacts
Thank you George. This looks like a system issue and I will get these late fees credited for you. Sorry again about that. We're on it.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

More
Send message
Copy link
Report
0 comments
Add a comment

More Regus reviews & complaints

Regus - Scam billing and contract fine print 58
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - Global consumer fraud 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Regus - Dishonest practices 44
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - Hidden renewal clauses and misleading info by reps 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - Sly business practices 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Regus - Office rental space
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - regus group
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - office services
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - virtual office 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Regus - Co-working membership contract 1
View all Regus reviews and complaints

  1. Regus Contacts

  2. Regus phone numbers
    +1 (855) 400-3575
    Click up if you have successfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (855) 400-3575 phone number Click down if you have unsuccessfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (855) 400-3575 phone number
    +371 67 118 333
    Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have unsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number
    +1 (800) 633-4237
    Click up if you have successfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (800) 633-4237 phone number Click down if you have unsuccessfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (800) 633-4237 phone number
    More phone numbers
  3. Regus emails
  4. Regus address
    26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
  5. Regus social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 31, 2026
  7. View all Regus contacts
Regus Category
Regus is ranked 3 among 16 companies in the Office Space and Supplies category
#01 Office Depot Office Depot #02 Uline Uline #03 Regus Regus #04 Steelcase Steelcase #05 FormSwift FormSwift

Most discussed Regus complaints

Virtual office agreement - automatic renewal and unauthorized rate increase
8
(opinions to this review)
 Retainer amount not received
4
(opinions to this review)
 Fraud, employee theft of identity
4
(opinions to this review)
 Leaving regus office
3
(opinions to this review)
 Workspace membership
2
(opinions to this review)
Regus Alternatives
Office Depot 365 reviews Net32 14 reviews Opus Virtual Offices 11 reviews ServCorp 5 reviews Dew Drafting Supplies 1 review