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Redbox Automated Retail
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Redbox Automated Retail
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141 complaints
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ADVERTISIMENT
M
10:38 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Redbox Automated Retail - overcharges

After returning a DVDPlay to a Red Box kiosk by mistake and discovering the problem with extra charges for a dvd that I didn't have in my possesion, I was furious that a Red Box machine just took my DVD even though it knew it was not a Red Box DVD. Red Box basically stole my DVD and their customer service is 100% complete crap. Yet, DVDPlay continues to charge and make lots of money on DVDs eaten by Red Box kiosks, so they are coming out way ahead, too. It would be interesting to find out if the two companies are in bed with each other. What a scam meanwhile, we are all being scammed. Pay attention when returning your dvds both machines look very similiar. Never again to use either redbox to rent either. Fool me once shame you fool me twice shame on me. Redbox you don't stand a chance. Experience is the best teacher.

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P
Jul 19, 2010 7:09 pm

I have also had the same issue and received only a generalized email in return asking me to "...please review the below questions." The first two of which asking, "Do you rent from Redbox? Have you returned any DVDs to Wal-mart, Walgreens, McDonalds, Albertson or Fry?s stores?" (Copy and pasted directly from the email) It is obvious to me that they are aware of the problem and have done nothing to fix it. Further more, on both occasions, the only reason the movies were returned to another location was because the machine I had rented them from would not take them. I have been charged over $104 for 4 movies that I do not have and I would be willing to bet have already been returned to DVDplay after having been removed from the Red Box kiosk.

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M
Jun 08, 2010 7:09 pm

Count me in also! Not a single notification that they had not received their DVD back until 45 days later when they charged my account for the full cost of the DVD. I could not get anywhere with the CSR's and asked to speak with a supervisor. I was given two names to try to contact the next day. Only one supervisor was in and she told me she could not help me and that I needed to speak to the other supervisor...wtf?. I have tried and tried to contact her and cannot seem to get a return call. I was never even offered 50% back. To top things off, this all happened about 1 week after the company I was working for closed. No, that is not DVDPlay's fault, but I was counting on what little money I had left in my account. I, too, am among those that will never rent from those boxes again! I read on another site, where they don't have two kinds of Red colored boxes in the town, and people were returning them to the proper box and for some reason it wasn't scanning the bar codes. I will be amongst the first to sign up for the class action! I hope Karma bites them all in the a$$ big time!

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S
Mar 09, 2010 7:09 pm

Yep same thing happened to me. No email no nothing... I had to pay rent late that month because they just up and took the money out of my account... So not only was I charged 50 bucks for movies I returned to redbox and another 150 bucks late to rent... This is unreal. I contacted dvdplay and they refunded half and told me to get my movies back. So I called redbox and I still have not received any movies... Its been almost a month... I'm changing my account number today so I can get out of this scheme. I cant believe a company like this is allowed to do such a thing. If you buy something from walmart and try to take it back to target their not going to take it... So how is this any different?

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T
Feb 03, 2010 7:09 pm

I got scammed too. What kind of attorney do we need to stop this. Between bank overdraft fees and 20 days of rental fee's on two movies that I returned two days after renting them is costing me over $70! Someone please help!

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T
Feb 03, 2010 7:09 pm

Me too, I got scammed too. What kind of an attorney do we need to stop this. Two movies that I rented and returned two days later are now costing me over $100.00 because of overdraft fees and 20 days of rental fees

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C
Jan 26, 2010 7:09 pm

I too fell into this trap. I will never again rent from either Redbox or DVD play. Redbox still hasn't found the movie I mistakenly put into their kiosk. The only option I have is to change my credit card # so DVD play cannot charge me back the 50% refund for the mixup. I was charged $25 plus tax 45 days after the movie was due. Not one email until the 45th day showing the charge was coming. I called DVD play and the CSR was rude. I fired off two emails to customer service, called Redbox, and called DVD play back. The second CSR was much nicer and agreed to refund 50%, based on the movie being returned, if Redbox finds the movie. YES, at one point they were somewhat related. Redbox first used old DVD play kiosks. They rebranded them until Rebox got their own manufacture for the kisosk. Its not worth the hassle to rent movies this way. I am done. I will tell everyone about the issues. Word of mouth is a company's worse enemy.

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D

My letter to DVD Play,
LAWSUIT ON THE WAY!
I would like more of an explanation of your scandalous practices! I spoke with (2) different CSR who's main with DVDPlay and (1) with Redbox. I feel as a customer I have not been treated properly. I have a HUGE issue with not being notified at least 44 day's ago that I still had a movie that was outstanding. You owe this to your customers. You are no better than REDBOX by letting us stay confused. I feel that the CSR's did nothing to keep me as a customer and blames REDBOX for the confusion? I can see that now but DVDPlay could alert customers much sooner now that you have knowledge of what I have been told was a major problem. I work for a major law firm that initiates Class action Lawsuits on behalf of people like myself who been deceived due to unscrupulous practices . It is the law that you notify people of late fees or pending charges. You do not have a dispute resolution center. I need to be contacted on how you intend to treat customers better in the future. The customer is not even important to you. It is our problem that we are paying a late fee for a movie that we will never own? What ever happened to customer satisfaction? I received half of a credit. That is NOT satisfactory, If customers were notified long ago of having an outstanding movie, the problem would be resolved in a timely matter I am sure. I did not find out until today 47 day's later? Surely this has lawsuit written all over it. It is not too frivolous to me that DVDPlay is WELL aware of this problem and stands idly by as confused customers are charged outstanding fees for movies they thought they had returned without ever being notified of still having an outstanding movie with DVDPlay. I was told today by (2) of your own reps that the number one reason for late fees is that people return the movies to redbox without realizing it. You know this and don't even inform people until it is far too late?

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Y
Oct 26, 2009 7:09 pm

I too rented a dvd from dvdplay and returned it to a redbox. I'm still trying to get the dvd back...
I was told by a customer service person at Redbox that Coinstar owns both companies. I don't understand why they would use the same color box AND why wouldn't they design the machine such that one doesn't accept the other? OR, now here's a novel idea, if they are both owned by the same company, make it okay to return to EITHER one! I'm taking my complaints up a notch and contacting the public relations dept. at Coinstar. What is supposed to be an inexpensive option has turned into an expensive, time consuming one for me.

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D
Oct 20, 2009 7:09 pm

Sheesh; you are right, this is a total ripoff. These companies both report as either "DVD Play Campbell" or "DVDPLay" on credit receipts. Obviously, the companies are related. This will be a class action lawsuit. There is no way that these companies can get away with allowing you to return a DVD to thier kiosk if they are going to claim that it's not their DVD and still have the other company charge you.

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L
11:52 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Redbox Automated Retail - broken equipment

I rented a movie online and was promptly charged for on my credit card. When I went down to pick up the movie I found that the vending maching was broken and had an out of order sign on it. I called Redbox to notify them and the said that they would refund my money. Why are they even charging me. I never picked up the movie. I went into the Walgreens and spoke to the lady a the counter and she told me that I was far from the first person to report that machine and they keep taking reservations for movies to be dispensed from this maching. While I was there several people people came up, shook their heads disgustedly and drove away. I ran into those same people 2 blocks down at Blockbuster a little while later. If the machine is down they ought to be able to take it offline on their website.

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A

Same exact thing happened to me. And I can't seem to get a hold of customer service. I call their number and it just rings and rings and rings. Total ripoff. Total fraud.

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C
9:43 pm
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Redbox Automated Retail - took my money!!! overcharged!!

I have spent a lot of money renting videos from Redbox - Never Again!! Last week, I returned 3 movies and the next day found out that I was charged FULL PRICE of each video! I had the movies for 2 days! I called the company and they apologized and said that their computer crashed and charged EVERYONE full price for EVERY return! Wow, did they hear about a...

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A
1:08 am
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Redbox Automated Retail - unauthorized charges

I've been using Redbox for rentals for the past six months. There are two kiosks in my supermarket and I found the service to be cheap and convenient. Well, that was until yesterday morning when I checked my account and found a $52.44 charge from them. I have successfully returned every movie I ever rented from them. The last time I rented, it was two...

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I
9:19 pm
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Redbox Automated Retail - charging fees when video returned already

I rented several movies and returned the same movies. Now, over 60 dollars has been charged to my credit card due to keeping the movies for 14 days. I called twice and was put on hold. Eventually, I spoke with someone (Collette) who staes I returned one movie 2 days ago. Absolutely untrue. After much fuss I was told I will get a $5 refund!!?? No where near...

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K
10:29 am
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Redbox Automated Retail - says I did not return movie

On May 8, 2009 while vacationing in Tn. I rented a movie from Redbox. Then on June 15, 2009 I find on my bank statement that they charged me $27.44 because I did not return the movie.

But on May 9, 2009 I did indeed return the movie. Never again will I rent from Redbox.

Now I know why when you call them, they are sorry for the wait due to a high call volume.

I don't trust them.

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C
Jan 11, 2011 7:09 pm

I had a similar circumstance occur. While I agree that it may have been frustrating if the customer service line was busy, a little persistence would have resolved the problem: after speaking to a customer service person they refunded the charge with no hassle.

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S
Oct 25, 2010 7:09 pm

I was surprised to see on my bank statement that Redbox charged me $25.44. When I called I was told that I did not return a movie. I DID return the movie. When you return a movie, you do not get a receipt right away, you get an email later on. I did not get an email. What a ripoff. I WILL NEVER rent Redbox again!

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N
12:30 pm
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Redbox Automated Retail - machines not accepting returns

I rented from Redbox last week. I originally attempted to use another movie rental machine at my local grocery store, but it got messed up when it was retrieving my movie, so I decided to try Redbox. I had to search for a location that had a working one, then found out the one that I ended up using didn't have the movie I wanted. It of course was available...

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R
11:56 pm
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Redbox Automated Retail - overcharged!

Redbox worked great for a very long time for us. Within the past week, however, they have charged us 7 TIMES amounts between $10 and $18/ WE HAVEN'T RENTED THAT MANY MOVIES! I called to complain and they just argued saying the charges were for movies we rented months ago and that for me to prove they overcharged me, I have to call back during normal business hours and have Redbox do a conference call with me and my bank. I have never heard of that before and I just returned my movie without watching it and WILL NEVER USE REDBOX AGAIN! EVER! I can't believe they did this. They were good for so long, and all of a suuden they turn and bite me in the butt. PLEASE DON'T USE REDBOX. THEY WILL STEAL YOUR MONEY. They do it discreetly, too, so it takes time for you to realize what's going on and then when you find out, there are so many random charges spread out that it's hard to communicate to the customer service rep what is invalid and what is not.

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A
Oct 27, 2011 7:09 pm

QQ much. holy cow

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C
Sep 09, 2010 7:09 pm

Or maybe you should just return your dvd's on time so you don't rack up additional night fees, and then you wouldn't have to worry. That, or put money on your card if you're returning late so redbox can collect as soon as you return your dvd's vs. redbox waiting months to collect, and you getting pissed off about them collecting fee's which are rightfully theirs. By all means, be unreasonable and take it out on a redbox csr ; I however suggest you own up to your actions and as previously stated, stop being a baby.

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R
Aug 24, 2010 7:09 pm

Redbox will NEVER call your bank. EVER. Our phones don't even dial out. And our regular business hours are anytime someone answers the phone. All Redbox charges are done automatically. If you kept the movie extra nights, pay up and stop being a baby.

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N
Jun 03, 2009 7:09 pm

Did you get emailed receipts from Redbox when you rented the movies as proof. This is an option that Redbox gives you when you rent, and I always do it in case there is a problem. With the emailed receipt, it also tells you that your movie was rented and returned (at least where I live).

Your other option is to file a dispute with your credit card company to investigate this matter. If someone else made these purchases and it is not an error, perhaps you are a victim of ID theft and you should also do a credit check on yourself ASAP and closely monitor your other credit cards as well.

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P
8:17 pm
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Redbox Automated Retail - charged me for a movie that I returned

This company looked like it had a great idea - movies at the grocery store for only $1.00 a night. I have used it many times this past year, they had a customer for life! However, one day I noticed Redbox charged me $26.00 on my credit card; when I called, they said I had not returned a movie I had rented. Problem was, I definitely returned that movie - I...

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H
5:05 pm
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Redbox Automated Retail - unauthorized charges

We just got a Redbox put in our Wal-Mart and decided to check it out since it was cheap. We used our debit card and was charged correctly for 2 movies. We returned the movies the next day like we were suppose to. That was the first time we had ever used a Redbox. Well 2 or 3 weeks later we find a charge in our bank account from Redbox for $51.36. We called them and they said they could not even find our debit card in their computer and that was the only way that they could find out anything. RedBox is a rip off. They don't even give you a receipt or tell you what amount you are going to be charged. We called our bank and they said we could fill out an affidavit for unauthorized charges and they would investigate it so thats what we are going to do. We told them that and then they started like well we are going to send your bank a letter stating that we will release the funds to be put back into your account. They know they are a scam. They would not be willing to do that unless they knew for a fact that we were telling the truth. They knew we were right about it. That is the only reason they said they would do that.

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R
Aug 23, 2010 7:09 pm

The reason they were willing to refund you after was because they wanted to keep you as a customer.

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L
Jun 08, 2009 7:09 pm

This happened to me, too. Redbox are a bunch of scammers/frauds. stay away from these ###s.

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D
9:11 pm
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Redbox Automated Retail - cant wach a movie

i couldnt watch a dvd bcause it has a really bad scrach on it an we have no way to clean it... i payed a dollor to watch it and couldnt ... if there is a solution contact me vea email [email protected] i really wnted to watch that movie and im not payin any more then i have to rent it for that would be false advertisement...thank you for taking the time to read my complaint...
Darren Johnson

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M
Aug 04, 2009 7:09 pm

My major complaint of redbox is that they are advertising movies at locations but they are never stocked! I have tried 6 different zip codes for the past 2 weeks to rent this one movie and have yet to find it available. But every time I go to redbox I see the movie advertisment on the top part of the box..it makes me mad because this is the second time I've complained to them about this. They emailed me back asking for my card number and location of the redbox I'm complaining about. Hello?!? Did you just not read my email!?!? I'm complaining about 5 different zip code red boxes that aren't stocked! Not only are they not stocking the movies but they are advertising them on the outside of the box but on their website the movie isn't there! Or they claim a movie will be available to rent on a certain date but isn't actually released until a few days later! I wish there was a way to make it easier to find a movie I want by clicking on the movie and instead of typing in my zip code they tell me where the movie is at according to availablity not by whatever zip code I put in! I used to rely on redbox for entertainment but not anymore! Redbox is slacking and lazy! Don't advertise movies if you are not going to release them on time and/or if you are not going to stock them equally. I believe many redboxes are being stocked according to what area you live in..ie; more mexican or spanish people in the area code you will find more spanish movies on that areas redbox as well as more ghetto people live in a area the more rap/gang related movies you will find in those areas. It's fustrating as hell! I'm not going to drive all over God's green earth to find a movie but I will continue to complain and will let people know how redbox really works! They are shady and lazy and not dependable..and VERY not equal at all! >P

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K
12:29 am
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Redbox Automated Retail - felonious charges

Several weeks ago I rented a couple of movies from the scam box, I returned them on time.Today there was a 50.00 charge on my account for 2 dvd's. I had noticed a lot of 1.06 charges on my account repetedly! We used a lot of the free dvd rental coupons yet still I keep seeing the charges.I reread the coupon .Yes, they are SUPPOSE to be free, with 1.00...

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L
11:02 pm
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Redbox Automated Retail - charges despite movie being returned on time

I returned a movie to a Red Box at a Shop Rite grocery store on March 24 at 8 pm, one day after it was rented. The machine accepted the DVD and I thought everything was fine. Eleven days later on April 3 I received an email saying that the DVD had just been returned that day. I called customer service and they said they had no record of anyone renting the movie since I had checked it out on March 23. They said the machine at the return location had been operating properly during that entire period and because their system couldn't possibly be wrong, I had not returned the movie until April 3, and therefore I would be charged for the entire 11 day period. I insisted that I had returned the movie on the 24th and their system was wrong but they refused to budge. The rep said her supervisor agreed that the machine had to be right.

My advice to everyone is to be very skeptical of renting from Red Box. When you return a movie you are not given any receipt and you have no way to prove that you have returned the movie. If the Red Box system later says you didn't return the movie there is nothing you can do to prove otherwise and customer service will not believe you. You will be charged up to $25 for what they advertise as only costing $1 per day. I don't think they are trying to intentionally rip people off but their technology is obviously flawed and can't be trusted.

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ya man technolgoy is aginst us all! robots will rain from the sky and read our thought! beware the yellow octopuss!
Our whole dollars are not safe! Wear tinfoil bagga! quaaaa!

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K
Apr 22, 2009 7:09 pm

I think they are intentionally ripping people off! I't's happening to too many people. So, I will set up some situations get it on video and proove it! Watch

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Redbox Automated Retail - double charged

I rented a dvd through there online site to pickup. I picked it up at the machine and returned the movie the next day before the return time posted. I got double charged according to their customer service agent named "Joy" because I failed to press the online pickup button on the screen and instead pressed the rent a movie button. They are refusing to...

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C
10:33 am
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Redbox Automated Retail - charged twice

I was charged 80 dollars for 3 movies i never returned(3 months ago). I was charged again on2/23 and told that this was because they couldn't charge me the first time. This is incorrect and someone needs to correct it soon. I am ready to post signs about your company on every box in town and call the news station to let them know to tell the public what ### this company is. I will turn Redbox in if i do not get my money back.

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A
8:57 pm
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Redbox Automated Retail - overcharged multiple times

I was looking over my credit card charges over the last 90 days and noticed that Red Box has over charged me 6 times out of 19 transactions! Charges were $26.50 $4.24 $25.44 $2.12 $18.02 and $18.02. Red box has over charged me over $80.00 in the last 90 days. I have no idea what I got charged before this. I can't believe I didn't catch this sooner. I am...

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I
7:14 pm
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Redbox Automated Retail - charge for movie I didn't rent

Was charged for a movie that I never rented. They took the charge off but my question is how could this happen and I can not trust them any more. Was good while it lasted.

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J
2:39 pm
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Redbox Automated Retail - constant charging for dvd returned

I thought Redbox would be wonderful. WEll, i was wrong!!! Every time I check my bank account, there is another charge from those people. When I call them, they claim they did not authorize any charges and blame the bank. The bank says they do not take out charges unless they are told to, meaning Redbox. Now my bank wants to charge me $26 to stop payment on...

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M
12:20 pm
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Redbox Automated Retail - overcharging

I just discovered Redbox rentals in my town last week and thought I would try it out. I rented a movie, took it home and returned it the next day. I did this a few times over the last week and returned each movie on time. I thought it was odd that you don't get a receipt for your returns, and now I know why. I looked at my checking account statement online...

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L
6:30 pm

Redbox Automated Retail - movie absent

I dont know if this is an affective way to let people know my complaints, but, on the redbox advertisment right next to the redbox machiene, it said " hell boy 2" and it specified the date in which it comes out "november 11" and it is november 22 right now, and yet the move, hellboy 2, is yet to be seen. I was really looking forward to watching that movie, and I am a good customer, i Come every week since the day redbox started.

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M

"i Come every week since the day redbox started."
Because a big red machine takes that into consideration...
There are likely other redboxes in town, try them.

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C
Apr 13, 2009 7:09 pm

I rented a movie for a night and returned it the following day .
A month goes by and as I look over my credit card bill I notived a charge of $26.50.
This is the 3rd time it has happen to me.
REdbox let the first two go by and credited my account.
This time they say I have to pay and they will give me a credit of $10.00.
I'm pissed because I did return the DVD the following day, so now I have to pay $16.50.
I will never use redbox again

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