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Redbox review: machines not accepting returns 5

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12:30 pm EDT
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I rented from Redbox last week. I originally attempted to use another movie rental machine at my local grocery store, but it got messed up when it was retrieving my movie, so I decided to try Redbox. I had to search for a location that had a working one, then found out the one that I ended up using didn't have the movie I wanted. It of course was available at the location I first tried, but that Redbox was out of order. I attempted to take the movie back the next day. The Redbox at Walmart and 2 different Walgreens locations were either not accessable, not working or wouldn't accept my return. So, I had to pay for another night on a movie I was trying to return. I attempted to call their toll-free number this morning and sat on hold for 10 minutes. I then attempted to email them, but kept getting an error and it wouldn't send my email. Does anyone else have problems like this? I think I will discontinue my use of Redbox and go back to MovieCube.

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5 comments
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Guiling Chen
, US
Aug 02, 2017 5:44 pm EDT

Today I had the rebox full problems in Chicago downtown office, the company should take care the box twice a day in the highly crowded area

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Jolene Yates
, US
Apr 02, 2016 5:11 pm EDT

I tried to return a movie it keeps saying error and won't take it also the blue ray disc wouldn't work

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ScrewedByRedBox
, US
Jan 06, 2010 12:41 am EST

Same problem with full machines. I'm now on day three of my rental after having tried 7 machines. I might just have to buy the DVD. I can't go out every evening and drive all over town trying to find a machine that isn't full. They screwed me good.

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KrishM
Forest Hills, US
Jul 14, 2009 10:03 pm EDT

I returned a movie to the local redbox, but it never registered and I got a $27 charge for "keeping" the video. I called and emailed customer service and they asked a bunch of questions which I had answered about 3 times at that point, then sent an email saying they'll investigate the physical box and get back in 10-15 days... that was almost 3 months ago. I frankly forgot, because I don't sit and wait for this stuff, but I just sent another email about this matter. Another time, my wife tried to return a video for me, and the machine was down for 3 days. I got charged $7, and even after calling, they never returned the fee. I thought this was a great alternative to Blockbuster but not if I keep getting ripped off. I've lost more with Redbox than I ever did with Blockbuster's late fees. Poor customer service, bad hardware ... They get an F.

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albe1
, US
Jun 23, 2009 8:14 pm EDT

Redbox is new in our area (Panama City, FL) and is the only "boxed" dvd service here. I have 2 machines within 1.5 miles of my house. One at Winn Dixie supermarket and one at the Walmart. Both of them are broken at the moment. I tried to rent a movie at the Winn Dixie location early last week and the card reader was not working. I sent an email to Redbox to let them know and got a reply stating it would be fixed. 4 or 5 days later I went online and it allowed me to reserve a movie so I assumed it was working. When I arrived at the store to pick up the movie, someone else was already there trying to get the card reader to work to no avail. I tried and no luck for me either. I love the price on the Redbox movies and will continue to use them since I have no choice but the quality control on their machine production is rotten.