To the attention of:
the owner of Atlantic Superstores, Mr. George Weston
I hope this e- mail reaches you and not a call center rep.
I have many complaints about your stores.
-You are investing in tech and not people.
-Prices go up astronomically so you continue to make billions in profit while some can't afford to eat.
-You have money for new carts that lock for no reason so honest shoppers get inconvenienced and feel embarrassed as if they were thieves. It happened to me and I did not steal anything. I got rung in by a cashier and had a receipt for everything. Your crappy new technology is not working!
-You have money for gates that beep when you dare to exit the maze you built by the doors. Just going in and leaving without anything is now a long walk or if one tries to go the short way back out the gate alarms sound but nothing else happens...
-You pay people from India to stand in the entrance to make sure no thieves leave. Does that mean you trust them more than your customers? How will they stop thieves?
-You have 8 or more cash registers lined up but only one is open to try and force people to go to the self checkout.
-You want customers to ring themselves in so you can employ less people. I am not working there for free. I do not get any discount for doing the work of a cashier.
-All of this is not customer friendly. Thieves will still find a way and honest customers will go somewhere else.
-I have seen false price advertising often. The sale price on the shelf is not what it shows at the register. It is conveniently programmed wrong. If you notice it, they will adjust the price for you but you don't get the item free due to their mistake. They continue to ring in the next person at the wrong price after.
- the pharmacy hours are short and some of the over the counter medications are locked up if the pharmacy is closed but the store is open. That is not good for business.
- Some cashiers don't bag your items anymore. They stand there and watch you do it or sometimes start ringing in the next person while you are still packing. It is bad customer service.
The changes made in the stores lately with all the gates, alarms, locking carts and self check out are not welcoming customers to shop there. I have shopped less at Superstore since, I really only buy the odd item here and there. There are many more customers noticing these issues and it will reflect in your sales.
Please inform me if you are going to change anything about any of the mentioned issues.
I represent many customers that feel the same way and it would be nice to see you care about the customers and not just your profit.
Thank you,
Brigitte Bainbridge.
Desired outcome: resolve mentioned issues
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