Real Canadian Superstore review: Security/loss prevention employees

This incident occurred on March 1st, 2023 around 3:30 PM. 2 young kids, one being only 12 years old, walked in after shopping at the Walmart across the street and got stopped by 2 lost prevention employees when trying to leave after being verbally harassed by the two employees. These two workers accused the kids of stealing merchandise from the store and would not let them leave, when the two kids tried to defend themselves and state that they had gotten the merchandise from Walmart, the employees decided not to listen. A youth support worker showed up and tried to de-escalate the situation. The employees were arguing with these youth over a bag of mini eggs that they had previously purchased at Walmart. The 12 year old was crying at this point and told her support worker that one of the employees had called her explicit names and the Superstore lost prevention employee confirmed. This is unacceptable behaviour from employees of the company. An adult worker yelling at a 12 year old customer and calling her explicit names. The employees stated that the police were called over a bag of mini eggs. The support worker asked how we can fix the situation and if they could just re-purchase the mini eggs that the employees were holding on to while not letting the youth leave the store. After being extremely disrespectful, the employees let everyone leave the store without the mini eggs and called off the police.